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    3 jobs found for customer services

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        • solihull, west midlands
        • permanent
        • £19,000 - £22,000 per year
        • full-time
        Are you a lover of spreadsheets? Excited by excel? Do you foresee yourself as customer orientated problem solver?This could be the role for you.This role is working for a successful and national organisation that are looking to expand their friendly team. Role:Mon - Fri 08:00 AM - 17:00£19,000 - £22,000Parking on-siteFriendly teamPermanent Opportunity for the role to developLocation: Garretts GreenResponsibilities:This role is a dual role and your responsibilities will be to support with a variety of customer service and administration tasks and be pivotal in supporting senior management with the collating and analysis of data.Customer Service related taskTake inbound callsProcessing customer ordersProviding customers with pricingInvoice preparation and processingMonitoring of jobsCross referencing cost codesLiaise with planners, customers, site supervisor's Adhering to SLA'sExcel related tasksCreate, monitor and update a credit logAnalysis of data, identifying root cause of issues and reporting of this Collating data for reports and analysisPerformance monitoring What you will needExcellent excel knowledge inclusive of; pivot tables, vlookups and formula's Exposure in a customer service environment Fantastic communication skillsProcess drivenHands on in your approachMeticulous attention to detailProven ability to work in a fast paced environment Interviews are taking place ASAP. Don't miss out on this opportunity get in touch today :).Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a lover of spreadsheets? Excited by excel? Do you foresee yourself as customer orientated problem solver?This could be the role for you.This role is working for a successful and national organisation that are looking to expand their friendly team. Role:Mon - Fri 08:00 AM - 17:00£19,000 - £22,000Parking on-siteFriendly teamPermanent Opportunity for the role to developLocation: Garretts GreenResponsibilities:This role is a dual role and your responsibilities will be to support with a variety of customer service and administration tasks and be pivotal in supporting senior management with the collating and analysis of data.Customer Service related taskTake inbound callsProcessing customer ordersProviding customers with pricingInvoice preparation and processingMonitoring of jobsCross referencing cost codesLiaise with planners, customers, site supervisor's Adhering to SLA'sExcel related tasksCreate, monitor and update a credit logAnalysis of data, identifying root cause of issues and reporting of this Collating data for reports and analysisPerformance monitoring What you will needExcellent excel knowledge inclusive of; pivot tables, vlookups and formula's Exposure in a customer service environment Fantastic communication skillsProcess drivenHands on in your approachMeticulous attention to detailProven ability to work in a fast paced environment Interviews are taking place ASAP. Don't miss out on this opportunity get in touch today :).Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • birmingham, west midlands
        • contract
        • £22,500 per year
        • full-time
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately? Our client in Coleshill is looking for a 12month FTC customer care co-ordinator to join their busy team. You will be working in a team of 6, among a larger, friendly office. The ideal candidate will have a background in house building or construction! Your Responsibilities as a customer care co-ordinatorTake 30-40 calls a day Provide an excellent level of customer service at all times Take enquiries about defects on homes Organise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholders Inputting accurate details on the system See queries through to the end You skills/ experience Have good communication skills, especially on the telephone Housebuilding/ Construction experience essential Be able to work in a fast paced environment Be able to manage your own time Have excellent attention to detail Be confident with using a computer Be able to communicate with colleagues and work together to find solutions Be reliable Benefits Up to £22500 salary 0830-1700 Monday to Friday with an hour lunch. (Work from home Mon/ Weds/ Fri)Early Friday finish Subsidised canteenIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately? Our client in Coleshill is looking for a 12month FTC customer care co-ordinator to join their busy team. You will be working in a team of 6, among a larger, friendly office. The ideal candidate will have a background in house building or construction! Your Responsibilities as a customer care co-ordinatorTake 30-40 calls a day Provide an excellent level of customer service at all times Take enquiries about defects on homes Organise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholders Inputting accurate details on the system See queries through to the end You skills/ experience Have good communication skills, especially on the telephone Housebuilding/ Construction experience essential Be able to work in a fast paced environment Be able to manage your own time Have excellent attention to detail Be confident with using a computer Be able to communicate with colleagues and work together to find solutions Be reliable Benefits Up to £22500 salary 0830-1700 Monday to Friday with an hour lunch. (Work from home Mon/ Weds/ Fri)Early Friday finish Subsidised canteenIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • temporary
        • £10.77 - £11.79 per hour
        • full-time
        We are currently recruiting for a customs dispute coordinator to join the busy customs clearance and disputes team of a national logistics company in Coventry. Due to the lack of certainty around Brexit this role will be pivotal in supporting the existing team to deal with customs disputes. Your responsibilities; To handle post clearance customs import queries. Support, educate, update, resolve and direct queries in relation to HMR & customs duty & taxes Ensure decisions are made in the best interests of the customer and the company whilst limiting financial and legal exposure.To hit agreed KPI and feedback internally on business improvement opportunitiesMake decisions based on clearly defined criteria and escalate others as appropriate to senior members. Ensure ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensure required approvals are sought throughout processes, notifying management of any non-compliance issues as they arise.Work closely with the team and other departments to ensure accuracy of information and completion of processes to deadlineStay in contact with customers, vendors or employees, to investigate or resolve issues as requiredUses appropriate communication methods to understand and share information with customers, team members and other departments. Your skills/experience; Knowledge of customs regulations a process is essential due to the complex nature of the roleAbility to plan and organise your own work to ensure KPI's and deadlines are met Ability to follow defined steps within a processGood customer orientation with the ability to understand and translate requirements into focused solutionsBasic persuasion and influencing skillsBasic analytic and problem solving skills with the ability to evaluate and interpret procedures/requirements and determine the correct actionGood judgement and reasoning skills Benefits; Salary £10.77 - £11.79Possible work from home opportunity Central location great transport linksIf you think this is the role for you click to apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are currently recruiting for a customs dispute coordinator to join the busy customs clearance and disputes team of a national logistics company in Coventry. Due to the lack of certainty around Brexit this role will be pivotal in supporting the existing team to deal with customs disputes. Your responsibilities; To handle post clearance customs import queries. Support, educate, update, resolve and direct queries in relation to HMR & customs duty & taxes Ensure decisions are made in the best interests of the customer and the company whilst limiting financial and legal exposure.To hit agreed KPI and feedback internally on business improvement opportunitiesMake decisions based on clearly defined criteria and escalate others as appropriate to senior members. Ensure ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensure required approvals are sought throughout processes, notifying management of any non-compliance issues as they arise.Work closely with the team and other departments to ensure accuracy of information and completion of processes to deadlineStay in contact with customers, vendors or employees, to investigate or resolve issues as requiredUses appropriate communication methods to understand and share information with customers, team members and other departments. Your skills/experience; Knowledge of customs regulations a process is essential due to the complex nature of the roleAbility to plan and organise your own work to ensure KPI's and deadlines are met Ability to follow defined steps within a processGood customer orientation with the ability to understand and translate requirements into focused solutionsBasic persuasion and influencing skillsBasic analytic and problem solving skills with the ability to evaluate and interpret procedures/requirements and determine the correct actionGood judgement and reasoning skills Benefits; Salary £10.77 - £11.79Possible work from home opportunity Central location great transport linksIf you think this is the role for you click to apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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