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    4 jobs found in altrincham, north west

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        • warrington, north west
        • temporary
        • £12.31 per hour
        • full-time
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
        • astley, north west
        • permanent
        • £20,000 - £24,000 per year
        • full-time
        Randstad CPE are partnered with a Construction firm based in Astley who are presently seeking a Sales Adminstrator/Hire Desk Controller As the Sales Administrator/Hire Desk Coordinator, you will be responsible for providing customer support to existing and new clients: providing quotes, arranging transport, closing contracts, invoicing, and other administrative duties as required. You will be reporting to the General Manager who will provide robust training and support, particularly during the initial 3-month probation period, to ensure appropriate on-boarding. This role is in a small office on their Astley site, and will be working autonomously for the most part, but often engaging with the wider team and business, either remotely or throughout the site. Required Experience:1-3 years of experience in a customer support role within an office environment liaising with clients over the phoneExcellent communication skills and confidence to engage and support clients and stakeholders at all levelsExceptional attention to detail demonstrated through previous customer support and administrative expertiseExperience providing quotes/negotiating quotes, and/or invoicing to clients desirable but not requiredAbility to manage own time and successfully deliver on multiple competing prioritiesHigh-performance attitude and a keenness to support ad-hoc duties as required This is a fantastic opportunity for an individual seeking a challenging but rewarding permanent role in a business that provides future opportunites for growth.Parking is available on-site for free.If you are able to demonstrate the experience required, please do not hesitate and apply immediately! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Randstad CPE are partnered with a Construction firm based in Astley who are presently seeking a Sales Adminstrator/Hire Desk Controller As the Sales Administrator/Hire Desk Coordinator, you will be responsible for providing customer support to existing and new clients: providing quotes, arranging transport, closing contracts, invoicing, and other administrative duties as required. You will be reporting to the General Manager who will provide robust training and support, particularly during the initial 3-month probation period, to ensure appropriate on-boarding. This role is in a small office on their Astley site, and will be working autonomously for the most part, but often engaging with the wider team and business, either remotely or throughout the site. Required Experience:1-3 years of experience in a customer support role within an office environment liaising with clients over the phoneExcellent communication skills and confidence to engage and support clients and stakeholders at all levelsExceptional attention to detail demonstrated through previous customer support and administrative expertiseExperience providing quotes/negotiating quotes, and/or invoicing to clients desirable but not requiredAbility to manage own time and successfully deliver on multiple competing prioritiesHigh-performance attitude and a keenness to support ad-hoc duties as required This is a fantastic opportunity for an individual seeking a challenging but rewarding permanent role in a business that provides future opportunites for growth.Parking is available on-site for free.If you are able to demonstrate the experience required, please do not hesitate and apply immediately! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • stockport, north west
        • contract
        • £20,500 - £20,500, per year, pro rata
        • full-time
        Helpdesk Advisor - 6 month ftcStockport£20500 salary pro rataRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Helpdesk Advisor to join their team based in Stockport, on an initial 6 month contract basis.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Helpdesk Advisor - 6 month ftcStockport£20500 salary pro rataRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Helpdesk Advisor to join their team based in Stockport, on an initial 6 month contract basis.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • warrington, north west
        • temporary
        • £9.75 - £9.76 per hour
        • full-time
        A great opportunity has become available to join one of the largest providers of commercial vehicle contract hire, fleet management and rental solutions in the UK market.This role will be part of a team of 2 administrators, the main purpose of the role will be to process the paper work for their car fleet. The opportunity would suit someone who is outgoing and willing to speak up and able to show great attention detail, and is competent with administration tasks. Main responsibilities - admin in workshopprocessing workshop paperworkclosing down jobs on companies bespoke system creating jobs on systemordering of stock where required ensuring accuracy and efficiency of said systemYou will be working in the office from day 1, and the role is Monday to Friday 9- 5pm; Also On offer is a competitive salary of £9.75 with the possibility of the role being extended.If you have the relevant experience please drop me a call on 0161 247 8802, or send me your CV Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A great opportunity has become available to join one of the largest providers of commercial vehicle contract hire, fleet management and rental solutions in the UK market.This role will be part of a team of 2 administrators, the main purpose of the role will be to process the paper work for their car fleet. The opportunity would suit someone who is outgoing and willing to speak up and able to show great attention detail, and is competent with administration tasks. Main responsibilities - admin in workshopprocessing workshop paperworkclosing down jobs on companies bespoke system creating jobs on systemordering of stock where required ensuring accuracy and efficiency of said systemYou will be working in the office from day 1, and the role is Monday to Friday 9- 5pm; Also On offer is a competitive salary of £9.75 with the possibility of the role being extended.If you have the relevant experience please drop me a call on 0161 247 8802, or send me your CV Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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