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    1 job found in Bristol, South West

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      • fishponds, south west
      • permanent
      • £20,000 - £25,000 per year
      • randstad business support
      JOB TITLE - Customer Service Coordinator LOCATION - Fishponds, BristolJOB TYPE - Permanent & Full Time / on site SALARY - £25000PurposeTo be responsible for the effective co-ordination of customer requirements relating to a specified account portfolio to achieve optimum benefit to the coated board system, and provide support for other GPI operationsResponsibilities❖ Maximise level of the Customer satisfaction by responding to Customer requests and queries in a professional and efficient manner ❖ Establish good working relationships with all internal departments to achieve maximum production efficiency and financial benefit.❖ To co-ordinate selected Customer account management, to include initial set up for customers' orders, receiving and reviewing customer forecasts and making order recommendation to customers ❖ Work closely with Sales Account Managers to update Sales forecast in the relevant system to ensure board reels are ordered to meet rolling customer requirements ❖ To process orders and provide timelines to customers to meet deadlines for new profiles/artwork projects; liaising with internal departments to ensure deadlines are met ❖ Ensuring accurate set up and timely release of production works orders to meet customer requirements; ensuring technical specifications and instructions are shown in departmental sections of work orders ❖ Prepare estimates; providing details of new profiles/designs for cost estimating ❖ Be confident and able to create accurate estimates for order set up for repeat orders ❖ Participate in regular review meetings, to include Customer Service Performance, Sales Review, Forecast Review and new projects/designs ❖ Provide data to customers as and when required e.g Delivery/Sales reports ❖ Update VOC Monthly reports for key account customers ❖ Enter complaints on CAR system for prompt action and resolution ❖ Supporting team with absence, sickness and holiday cover Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      JOB TITLE - Customer Service Coordinator LOCATION - Fishponds, BristolJOB TYPE - Permanent & Full Time / on site SALARY - £25000PurposeTo be responsible for the effective co-ordination of customer requirements relating to a specified account portfolio to achieve optimum benefit to the coated board system, and provide support for other GPI operationsResponsibilities❖ Maximise level of the Customer satisfaction by responding to Customer requests and queries in a professional and efficient manner ❖ Establish good working relationships with all internal departments to achieve maximum production efficiency and financial benefit.❖ To co-ordinate selected Customer account management, to include initial set up for customers' orders, receiving and reviewing customer forecasts and making order recommendation to customers ❖ Work closely with Sales Account Managers to update Sales forecast in the relevant system to ensure board reels are ordered to meet rolling customer requirements ❖ To process orders and provide timelines to customers to meet deadlines for new profiles/artwork projects; liaising with internal departments to ensure deadlines are met ❖ Ensuring accurate set up and timely release of production works orders to meet customer requirements; ensuring technical specifications and instructions are shown in departmental sections of work orders ❖ Prepare estimates; providing details of new profiles/designs for cost estimating ❖ Be confident and able to create accurate estimates for order set up for repeat orders ❖ Participate in regular review meetings, to include Customer Service Performance, Sales Review, Forecast Review and new projects/designs ❖ Provide data to customers as and when required e.g Delivery/Sales reports ❖ Update VOC Monthly reports for key account customers ❖ Enter complaints on CAR system for prompt action and resolution ❖ Supporting team with absence, sickness and holiday cover Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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