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2 jobs found in Loughton, East of England

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    • loughton, east of england
    • temporary
    • randstad inhouse services
    OUr company is looking for a Collection Network Administrator to join a family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Collection Network Administrator is within our Rapid Diagnostics business. This role is to provide administrative support for the UK and International Collection Network based within our Loughton office. RESPONSIBILITIES: To complete a range of administration tasks in support of the UK and International teams within the Collection Network e.g.Scanning of Collection Network documents e.g. personal/training/collectionCreation of ID badges for UK & InternationalCreating of Induction paperwork to support trainingMonitor the UK and International group email box, confirming receipt within 24hrs and take appropriate action to resolve or escalate to the appropriate person within 48hrs.Answer the phone to deal with customer queries/on callUpdate of staff files in relation to auditing or training documentationAdditional duties/tasks as detailed by the Collection Network Office ManagerBASIC QUALIFICATIONS | EDUCATION:Educated to National standardsExcellent verbal, written and communication skills.IT literate and an intermediate skill in Word, Excel & Outlook.A self-motivated individual with a flexible approach to work.Previous demonstratable experience in an administration roleCOMPETENCIES:Pioneering - continual support to current administration processes within the Collection Network, raising and discussing improvements with the Collection Network Office Manager.Achieving - Communicating effectively ensuring our external and internal customer receive the right information at the required point to make informed and appropriat decisions.Caring - Understand the impact of the actions taken or omissions made within ou role and how they affect others both internally and externally. Using this information to ensure only positive outcomes.Enduring - Ensuring you follow all processes ensuring the long term success of the Collection Network.
    OUr company is looking for a Collection Network Administrator to join a family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Collection Network Administrator is within our Rapid Diagnostics business. This role is to provide administrative support for the UK and International Collection Network based within our Loughton office. RESPONSIBILITIES: To complete a range of administration tasks in support of the UK and International teams within the Collection Network e.g.Scanning of Collection Network documents e.g. personal/training/collectionCreation of ID badges for UK & InternationalCreating of Induction paperwork to support trainingMonitor the UK and International group email box, confirming receipt within 24hrs and take appropriate action to resolve or escalate to the appropriate person within 48hrs.Answer the phone to deal with customer queries/on callUpdate of staff files in relation to auditing or training documentationAdditional duties/tasks as detailed by the Collection Network Office ManagerBASIC QUALIFICATIONS | EDUCATION:Educated to National standardsExcellent verbal, written and communication skills.IT literate and an intermediate skill in Word, Excel & Outlook.A self-motivated individual with a flexible approach to work.Previous demonstratable experience in an administration roleCOMPETENCIES:Pioneering - continual support to current administration processes within the Collection Network, raising and discussing improvements with the Collection Network Office Manager.Achieving - Communicating effectively ensuring our external and internal customer receive the right information at the required point to make informed and appropriat decisions.Caring - Understand the impact of the actions taken or omissions made within ou role and how they affect others both internally and externally. Using this information to ensure only positive outcomes.Enduring - Ensuring you follow all processes ensuring the long term success of the Collection Network.
    • loughton, east of england
    • temp to perm
    • randstad inhouse services
    Radstad are working with a leading healthcare provider to revruit a Customer Service Specialistis part of a family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Customer Service Specialist is within our Rapid Diagnostics business working across the UK. This role requires you to work in line with the standard operating procedures whilst ensuring all KPI's are achieved. The work you perform as part of this role, impacts on our customer experience and will assist to maximise the operational efficiencyand effectiveness of Customer Operations.As an enthusiastic organised individual with good attention to detail you will work together with the other administrators in the results team to ensure that all information following occupational health and drug and alcohol appointments is recorded accurately and that results are dispatched to the customer in a timely manner within the agreed SLA. You will have a cheerful professional phone manner and feel comfortable dealing withcustomer enquiries.A flexible approach to work will enable you to adapt to changing priorities within the teamand support colleagues from within the team or wider business to ensure that the customerreceives the highest level of service at all times.RESPONSIBILITIES:You are responsible for providing support in customer service functions in order to continueto provide our customers with the very best service possible. To achieve this you will beexpected to- Work methodically to ensure that standard operating procedures are followed and that workload is prioritised appropriately to meet agreed SLA's / KPI's- Acurately complete all tasks performed which may include but are not limited to;- Work methodically to ensure that the standard operating procedures are followed and that the workload is prioritised appropriately and meets agreed SLA's- Use reports and dashboards to ensure that all available paperwork and results are allocated appropriately and that there are no cases on the outstanding list at the end of each day- Upload results to the Sentinel Database- Liaise with Occupational Health Physicians to obtain fit slips and reports following appointments, following up on the progress of cases where further information is required to complete the case- Ensure that the review and reporting of results is performed in a timely manner within SLA- Ensure that all paperwork is uploaded on to the system, data entered accurately and information allocated correctly. Regularly following up on outstandinginformation which is preventing a case from being closed- Diligently answer queries from customers via telephone and email, answering the customer services phone line within 3 rings- Participate in complaint investigation and audits as and when required- Ensure standard operating procedures remain up to date- Proactively contribute to process improvements, suggesting ideas which would benefit the efficiency of your team- You should understand the Key Performance Indicators (KPIs) which directly relate to your team performance and identify ways of improving performance against these targets BASIC QUALIFICATIONS | EDUCATION:- Previous experience within an administrative or customer service role- Excellent verbal, written and communication skills- A dynamic team player who is collaborative but leads by example- IT literate with a good level of experience in Word, Excel & OutlookPREFERRED QUALIFICATIONS:- Proven experience in an administrative or customer service positionCOMPETENCIES:- Achieve - Be a role model and instilling the values of the organisation, driving the understanding and importance of good customer service in the overall delivery of service to the customer- Grow - Complete tasks and other ad-hoc projects that may arise as directed by your Supervisor / Manager- Engage - You will be required to communicate with other members of your team to ensure work is completed and prioritized accordingly- Develops Talent - Be innovative and suggest ways to help us improve and develop- Drives for Results- Monitor and manage changes to demonstrate improvements in KPI's or performance related issues- Focuses on Customers- You will be customer focused with previous experience in working in a busy team.
    Radstad are working with a leading healthcare provider to revruit a Customer Service Specialistis part of a family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Customer Service Specialist is within our Rapid Diagnostics business working across the UK. This role requires you to work in line with the standard operating procedures whilst ensuring all KPI's are achieved. The work you perform as part of this role, impacts on our customer experience and will assist to maximise the operational efficiencyand effectiveness of Customer Operations.As an enthusiastic organised individual with good attention to detail you will work together with the other administrators in the results team to ensure that all information following occupational health and drug and alcohol appointments is recorded accurately and that results are dispatched to the customer in a timely manner within the agreed SLA. You will have a cheerful professional phone manner and feel comfortable dealing withcustomer enquiries.A flexible approach to work will enable you to adapt to changing priorities within the teamand support colleagues from within the team or wider business to ensure that the customerreceives the highest level of service at all times.RESPONSIBILITIES:You are responsible for providing support in customer service functions in order to continueto provide our customers with the very best service possible. To achieve this you will beexpected to- Work methodically to ensure that standard operating procedures are followed and that workload is prioritised appropriately to meet agreed SLA's / KPI's- Acurately complete all tasks performed which may include but are not limited to;- Work methodically to ensure that the standard operating procedures are followed and that the workload is prioritised appropriately and meets agreed SLA's- Use reports and dashboards to ensure that all available paperwork and results are allocated appropriately and that there are no cases on the outstanding list at the end of each day- Upload results to the Sentinel Database- Liaise with Occupational Health Physicians to obtain fit slips and reports following appointments, following up on the progress of cases where further information is required to complete the case- Ensure that the review and reporting of results is performed in a timely manner within SLA- Ensure that all paperwork is uploaded on to the system, data entered accurately and information allocated correctly. Regularly following up on outstandinginformation which is preventing a case from being closed- Diligently answer queries from customers via telephone and email, answering the customer services phone line within 3 rings- Participate in complaint investigation and audits as and when required- Ensure standard operating procedures remain up to date- Proactively contribute to process improvements, suggesting ideas which would benefit the efficiency of your team- You should understand the Key Performance Indicators (KPIs) which directly relate to your team performance and identify ways of improving performance against these targets BASIC QUALIFICATIONS | EDUCATION:- Previous experience within an administrative or customer service role- Excellent verbal, written and communication skills- A dynamic team player who is collaborative but leads by example- IT literate with a good level of experience in Word, Excel & OutlookPREFERRED QUALIFICATIONS:- Proven experience in an administrative or customer service positionCOMPETENCIES:- Achieve - Be a role model and instilling the values of the organisation, driving the understanding and importance of good customer service in the overall delivery of service to the customer- Grow - Complete tasks and other ad-hoc projects that may arise as directed by your Supervisor / Manager- Engage - You will be required to communicate with other members of your team to ensure work is completed and prioritized accordingly- Develops Talent - Be innovative and suggest ways to help us improve and develop- Drives for Results- Monitor and manage changes to demonstrate improvements in KPI's or performance related issues- Focuses on Customers- You will be customer focused with previous experience in working in a busy team.

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