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1 job found in Abingdon, South East

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    • abingdon, south east
    • temporary
    • randstad inhouse services
    Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Sales Order and Dispatch Specialist is within our Abbott Rapid Diagnostics customer operations department located in Abingdon, Oxfordshire. This role will be working within a team of multi-talented staff providing an excellent service to our customers. The Sales Order Processing team is a fast paced team and the ideal candidate should beable to make quick decisions and have good problem solving skills.This job description will be reviewed periodically and is subject to change by management. Responsibilitie:- Setting up and processing all customer orders and standing orders- Informing customers. Distributors and subsidiary companies of expected deliverydates for orders placed amd prioritizing orders and coordinating shipment- Coordinating the daily despatch of customers' orders amd liasing with the warehouse to arrange succesful delivery- Dealing with ans ressolving complaints and queries from customers, distributors and subsidiary companies regarding order processing. Logging of queries and complaints on our company data base.- Liason with other departments to ensure customer satisfaction- Additional duties include: answering general incoming calls and assisting with Front of House (reception) cover during periods of absence.Qualifications:- Excellent written and oral communication skills- Excellent telephone manner- Good problem solving skills- Good Microsoft Office skills including Word, Excel, Power Point, Outlook- Ability to prioritise workload to meet deadlinesCompetencies:- Able to use own initiative- Willing to help other areas of the team when required- Ability to build strong working relationships- Customer focused
    Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Sales Order and Dispatch Specialist is within our Abbott Rapid Diagnostics customer operations department located in Abingdon, Oxfordshire. This role will be working within a team of multi-talented staff providing an excellent service to our customers. The Sales Order Processing team is a fast paced team and the ideal candidate should beable to make quick decisions and have good problem solving skills.This job description will be reviewed periodically and is subject to change by management. Responsibilitie:- Setting up and processing all customer orders and standing orders- Informing customers. Distributors and subsidiary companies of expected deliverydates for orders placed amd prioritizing orders and coordinating shipment- Coordinating the daily despatch of customers' orders amd liasing with the warehouse to arrange succesful delivery- Dealing with ans ressolving complaints and queries from customers, distributors and subsidiary companies regarding order processing. Logging of queries and complaints on our company data base.- Liason with other departments to ensure customer satisfaction- Additional duties include: answering general incoming calls and assisting with Front of House (reception) cover during periods of absence.Qualifications:- Excellent written and oral communication skills- Excellent telephone manner- Good problem solving skills- Good Microsoft Office skills including Word, Excel, Power Point, Outlook- Ability to prioritise workload to meet deadlinesCompetencies:- Able to use own initiative- Willing to help other areas of the team when required- Ability to build strong working relationships- Customer focused

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