Most call centre job adverts ask applicants to submit a full, formal application, with a cover letter making up a substantial element of this. A common mistake that candidates make is rushing their cover letters to save time. However, this could lead to employers dismissing your application, even if you are perfect for the job.

So, make sure you carefully write your cover letter to highlight specific skills from your CV which are appropriate for the role, whilst showing your enthusiasm and aptitude for the job.This article will explain how people who would like to work at a call centre can write a cover letter that immediately creates the right impression, covering:

  • General cover letter writing tips
  • Formatting a cover letter
  • Choosing cover letter content

Tips for writing a cover letter.

A common mistake, which many applicants make, is to write one generic cover letter, and then reuse it for all of their job applications. While it can be tempting to try and save time in this way, it simply doesn’t work, and drastically reduces the candidate’s chances of receiving a response.

A covering letter needs to be specifically related to the individual job advert, highlighting relevant skills, experiences and qualifications. If it’s simply a generic letter, or has only had minor tweaking, employers will instantly be able to tell this, and it will generate a poor initial impression.

Some people also worry about repeating the same information that is on their CV. This is inevitable, and is not a problem, as long as it is reworded. The letter needs to encourage the employer to read the CV in the first place, so the most important and noteworthy information should be included in it as an advert.

How to format a cover letter.

The basic format of a covering letter for call centre jobs is fairly simple:

  • Begin with the addresses – as with any formal letter, and add the date below
  • A salutation can then be added – it is best if the recipient’s actual name can be used here
  • Then begin the body of the letter.

It’s worth thinking about the letter itself. If your printer can only print in red, and the letter is sent in on a scrappy piece of paper, this is also going to create a poor impression. Instead, consider sending it on higher quality paper to show that thought has been put into the letter’s presentation.

What to include.

The first paragraph should say what the role being applied for is, and where it was advertised. Below that, you should list any call centre - or any other relevant – work experience, highlighting important achievements and giving examples of where industry specific skills such as customer handling and management or complaint resolution skills have been successfully demonstrated.

Qualifications and other achievements can also be discussed. The letter can be closed by asking for an interview, and thanking the recipient for their consideration.

Proofread the letter several times to avoid including any poor spelling or sloppy grammar. Sending unsolicited applications can be an effective approach, but it is especially important to be polite and concise if choosing this method. Showing a thorough understanding of the recipient’s business will also be essential to stand any chance of receiving a reply and avoid causing irritation. 

At Randstad, we also have a fantastic selection of CV and cover letter templates for you to use, which you can find here in our CV hub.