7 jobs found for call centre

We are currently recruiting for customer service advisers to work in a contact centre in Newport. If you are looking for full time hours on a temporary basis and are available to start immediately apply today.Job Purpose:To respond to customer queries from the public and colleagues on a full range of issues regarding services provided by our client and other partner organisations. To provide an efficient, professional and personalised service with focus on creating a positive customer experience. Key Responsibilities: To provide accurate and consistent information and advice to members of the public and internal customers on behalf of our client and other partner organisations, ensuring first time resolution levels are maximised for customer enquiries and requests.To utilise digital systems to their full potential to manage and respond to queries, maintain accurate records and provide information as required.To ensure compliance with national legislation relating to confidentiality of information and the principles of data handling.To ensure that a high standard of professional customer service is provided at all times.To ensure external and internal customers have all relevant information and fully understand any action to be taken.To encourage external and internal customers to 'self-serve' and use digital systems and solutions wherever possible.To work closely with colleagues in delivering services from start to finish, creating a positive experience for customers.To identify and escalate any issues as appropriate to line management.To undertake any associated administrative work as required Essential Skills:Educated to A level standard or equivalent or proven experience within a contact centre environment.Customer service qualification or willingness to undertake job related trainingUnderstanding the principles of excellent customer service. Knowledge of computer software packages including Microsoft Office.Significant experience of working in a customer service role and/or providing a service to the publicExperience of using multiple systems to record and reference informationExperience of referring to processes, policies and guidance to inform decisions regarding complex enquiries and administrative tasksExperience of interacting with the public through multiple contact channelsAbility to work independently and manage and prioritise own workload when required, as well as working in a contact centre environment.Ability to communicate confidently and effectively with a wide range of individuals including colleagues.Possess excellent computer skills and demonstrate ability to promote the benefits of technology to othersAble to interpret procedures, processes, policy and guidance, and make sound decisions regarding complex enquiriesDemonstrates tact, diplomacy, resilience, empathy and assertivenessDemonstrates excellent active listening skills Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Your Responsibilities:► The handling of inbound calls (order and technical).► Providing professional accomplishedcommunication to a wide range of customers.► Advising on price and availability of parts.► Order processing.► Order progressing.What distinguishes you?► Excellent customer service experience.► Confident, professional telephone manner.► Attention to detail.► Excellent communication skills.► Data entry experience.► Familiar with Microsoft ► SAP an Advantage

HELPDESK CALL LOGGER REQUIREDOur multinational Facilities Management client is seeking a Helpdesk one of their reputable sites. Do you have previous experience in FM?The Helpdesk Operative role is to support our clients Transport sector for a rail contract we have recently been rewarded covering the estate 24/7 365 days a year. The Helpdesk Operative will form part of a team responsible for the recording, allocation and progressing of reactive & planned engineering requests on the contract.General OverviewLog and allocate all customer requests to relevant provider. Deliver excellent Customer Service and interpret and manage work orders through Planon and Sharepoint systems ensuring that SLA's and KPI's are met. Provision of administrative support as required.Benefits & Details 6am - 6pm 4 on 3 off2 week training 7am - 7pm£12 per hour + holiday payLocal to public transportLocal shops and restaurantsOpportunity to bring a high degree of exposure to your CVSkills RequiredExceptional organisational skills.Ability to handle conflicting workloads and to work under pressure.An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service at all timesStrong communications skills and plain English writing skills.Effective communication and presentation skills.If you are interested in joining their customer focused team you first must:Have previous experienceBe reliable and flexible; able to consider extra hours if neededIf you are interested in this position, Please use the apply button below. Alternatively you can call Kay on 01489 560 180 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak and write Norwegian and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. Taking a mixture of calls and answering emails, it's essential that you are also able to write in both languages After a 4 week training period, you will then work from home supporting our client until it is safe to for everyone to return to being office-based.Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£12 PER HOURShift pattern: Monday to Friday between 16:00 pm and 21:00 pm 5 days PER WEEK, and 08:00 am to 18:00 pm on Saturday. No Sunday working 37.5 HOURS PER WEEKFull-time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service role is advantageous but not essential Excellent telephone mannerFlexible approachIT literateWorking 37.5 hours a week Monday - Friday 16:00pm to 21:00 pm and Saturday 08:00 am to 18:00pm No Sunday working required This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!

SEEKING CUSTOMER CONTACT COLLEAGUES (Customer Support) January 2021 StartOUR GLOBAL OPPORTUNITIES, YOUR PERSONAL JOURNEYWhat gets you out of bed in the morning? For us, it's driving positive change and we're looking for like-minded people with energy and a can do attitude to join our winning team.Are you looking for that next step in your career journey and like the sound of working in an exciting team that's part of a growing consumer finance business and global bank?Like what you hear? Then read on…The role Customer Contact Colleagues engage with our customers to resolve a range of issues on a daily basis.Incoming calls can be varied; ranging from a simple change of address to much more complex queries. We provide a range of finance solutions to our customers, so they could have any number of issues and we have various teams that focus on different solutions. What is most important, is that our customers can quickly reach a member of our award winning contact centre team who can guide them to a suitable solution. This is where you would come in.You will be providing an impeccable service to our customers, ensuring security checks are completed, regulations are followed, and that you find solutions which help the customers. What we can offer youWe provide a competitive salary & a comprehensive training scheme when you join us, which provides all the knowledge and support needed to help you succeed in the role. As you'd expect from being a global banking group, we can give you an award winning benefits package that gives you flexibility to choose your benefits based on what's important to you.We are committed to your development. You will find that there is a clear career journey and internal opportunities available for you to apply for in the future, should you chose to explore different directions. We love to promote from within, in fact, the majority of our Team Managers have been promoted internally and began their journey with us in this very role. During your training period you will work Mon to Fri.Once training is completed we operate a rota system, there are various shifts available (typically Morning, Mids and Evenings) which cover our opening hours (which range from as early as 8am and as late as 8pm - depending on the team).We are open weekends, so as your shifts rotate they will include some Saturday and Sunday working. You will get your shift patterns typically 4 weeks in advance and we have a dedicated Resource Planning team who will support your schedule. We have ensured that our office is Covid secure, and we are offering some flexibility to work from home dependant on the latest government guidelines.Could this be you?We believe it's a positive attitude and passion to make things happen that matters most.Here's what else we're looking for:Confidence using IT and technologyAn ability to have good rapport with customersConfident telephone mannerSelf-motivation and a drive to find the right solutions for customersProblem solving skillsStrong attention to detail to help solve customer problemsExperience is not essential, if you have the right attitude and a commitment to delivering a first class service to Customers. We will provide you with all the training and support needed. Our cultureWe understand that next step in your career journey is an important one. We also know it's all about the people as they are the ones that make our business the success it is.That's why we provide colleagues with opportunities to make great things happen in an open and exclusive environment. Our culture is innovative, collaborative and fun; we challenge everyone to make a difference for colleagues, customers, partners and our community. Being part of the BNP Paribas global banking group means you're part of something big; with plenty of opportunities to take on additional responsibilities and make a real difference. Is there a fit?If you're interested in joining our dynamic and growing team, then we'd love to hear from you. BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Customer Service Support We are currently looking to recruit a Customer Service Support into our Tata Steel Tubes site in Corby. This is a fantastic opportunity, for somebody to join our customer services department in an entry level role, within a back office support capacity.Tata Tube Products are one of Europe's leading tube suppliers with a long and successful track record in the industry. Our products and services are specially packaged to meet our client's needs whether they are in the construction, conveyance, lifting/excavating and agricultural machinery. Our customers are at the heart of everything we do, and as a Customer Service Support you will be required to develop a deep understanding of our customers' needs while supporting the front office (customer facing) Customer Service Department.The role is office based in Corby, but we are currently all working from home during the Corona Virus Pandemic. The RoleAs the Customer Service Support, the purpose of the jobholder is to support the front office customer service department with all aspects of administration. To provide and validate data and information for customer orders to maximise customer satisfaction. The key responsibilities for this role will include the following;Order Entry: To manage and execute all the parameters associated with order management ensuring compliance within the Tata policies (i.e. rules of engagement, product policy, credit, capacity, PO, compliance with customer requirements )Load creation: To book loads in line with customer or market requirements. To co-ordinate departmental transport related activities· To co-ordinate departmental housekeeping activitiesThe RequirementsAs a Customer Service Support, you will need to have a strong set of administrative and IT skills, and be educated to HNC level as a minimum.You will need to have a strong understanding of business processes and have the ability to establish and develop effective relationships with colleagues from different teams.Additionally, it will be key that you have strong problem solving skills, and the ability to anticipate potential problems before they arise. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.