13 jobs found for call centre

A high profile business based in Wakefield is looking for multiple Customer Service Advisors to join their team.On offer is a competitive salary, fantastic training program, free on-site parking and the shift pattern during training is 8.30am-4.30pm Monday to Friday for 3 to 4 weeks then you will be working from home and will be put on your shift pattern which will be 4 days during the week and 1 day of the weekend. This role is to start on the 2nd November on a temp-perm basis.The duties of the role include:* Provide customers with an excellent customer service experience via telephone and email* Manage customer orders* Processing customer returns* Response to email queries*General administration dutiesTo be considered for the role you'll need to be able to demonstrate the following:*Previous experience of customer service*High levels of energy*Commitment to providing excellent customer service*The ability to prioritise your workload and operate independently If you're immediately available or looking for a new challenge and want to join an exciting, fast paced, household name business, please apply now or call Patryk at Randstad Leeds Office.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues. Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed Ensure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely manner Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience Customer Service background Excellent communication skillsAbility to analyse and provide query resolution Demonstrate experience of raising tickets and point of escalation Ability to take ownership of issues Good time management skills Good level of IT Experience working in an analytic role beneficial but not essential Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you Full time salary is £17500 rising to £18000 after probation 25 days holiday + BHPension Private medical insurance after probation Life assurance after 1 year Free Parking and easy transport links If you think that this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

HELPDESK OPERATIVE REQUIREDOur multinational Facilities Management client is seeking a Helpdesk one of their reputable sites. Do you enjoy working in a busy environment where no day is the same? If so, this is the perfect role for you!!Do you have previous experience in FM?Are you a proven Helpdesk Operative?Benefits & Details 4 days off 4 days offDays and NightsShift Pattern 7am - 7pm £8.72 per hour + 15% shift allowance + holiday payLocal to public transportLocal shops and restaurantsOpportunity to bring a high degree of exposure to your CVSkills RequiredExceptional organisational skills.Ability to handle conflicting workloads and to work under pressure.An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service at all timesAbility to develop effective relations with key stakeholders including senior management, customers, staff teams and clientsAbility to set and achieve targets via effective engagement with stakeholder groupsStrong communications skills and plain English writing skills.Effective communication and presentation skills.If you are interested in joining their customer focused team you first must:Have previous experienceBe reliable and flexible; able to consider extra hours if neededIf you are interested in this position, Please use the apply button below. Alternatively you can call Kay on 01489 560 180 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? If the answer is yes, this could be for you… With sites across Solihull , my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for Call handlers to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Minimum of 6 weeks work, Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please contact; 0121 212 0142Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Are you a meticulous Customer Services Representative with experience in dealing with a high volume of inbound calls? Keen to work with one of our prestige clients? We have an exciting opportunity to work within a busy department of a client based in Barry. Offering full time hours, this is a fantastic opportunity for someone looking for their next career move. If you are immediately available for work and are able to demonstrate the below skill set, don't hesitate; apply today! RESPONSIBILITIES:Taking a high volume of inbound callsAnswering questions and queries in a professional mannerWorking with multiple systems to support telephone queriesHandling complaintsSKILLS REQUIRED:You must have an excellent can do attitude, be patient, professional and understanding whilst dealing with customersPrevious Customer Service/Call Centre ExperienceYou must have resilience to difficult situationsYou must be happy to work full time hoursYou must be available for an immediate startRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

A high profile business based in Wakefield is looking for multiple Customer Service Advisors to join their team.On offer is a competitive salary, fantastic training program, free on-site parking and the shift pattern during training is 8.30am-4.30pm Monday to Friday for 3 to 4 weeks then you will be working from home and will be put on your shift pattern which will be 4 days during the week and 1 day of the weekend. This role is to start on the 2nd November on a temp-perm basis.The duties of the role include:* Provide customers with an excellent customer service experience via telephone and email* Manage customer orders* Processing customer returns* Response to email queries*General administration dutiesTo be considered for the role you'll need to be able to demonstrate the following:*Previous experience of customer service*High levels of energy*Commitment to providing excellent customer service*The ability to prioritise your workload and operate independently If you're immediately available or looking for a new challenge and want to join an exciting, fast paced, household name business, please apply now or call Patryk at Randstad Leeds Office.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

About Our ClientOur client is shaping the future of the technology industry. Join them to shape how customers are supported now and for years to come.Job Responsibilities:As a PTS Connected Specialist you will be responsible for the ownership and resolution of technical and engagement support issues originating from our customers.You will interface with North American end-consumers, client re-sellers and stores.You will consistently apply customer service communication engagement skills and in-depth knowledge of our clients products, audio/wireless/Bluetooth/networking technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship.Providing end consumer support for all current and legacy clients audio products.Requirements:A minimum of 3 year's experience in a customer service or technical support roleBasic understanding of domestic networksDesirable- Working knowledge of the latest home theatre, streaming audio, wireless home networking, and Bluetooth technologyDemonstrable ability to manage and resolve highly technical troubleshooting issues involving consumer audio and home networking devicesProficiency in navigating PC and mobile operating systems, including but not limited to, Windows, Apple, and Android based platformsExcellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audienceAdaptable, flexible, and open to coaching feedbackPassion and self-motivation to stay current with job related technologies and developmentsAbility to work a flexible shift including weekends and holidays in a call centre environmentApply today and make a real difference to how our client supports the customer of the future.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

HELPDESK TEAM LEADER REQUIRED As a workflow Team Leader you will play a critical part in the Operational Team, you will control all processes for the Helpdesk team and will take full control & responsibility for the performance of a shift team. You will also play a key role in reporting and will complete all month end performance reports. This role is to support our clients Transport sector for a rail contract we have recently been rewarded covering the estate 24/7 365 days a year. SkillsStrong leadership skills and be able to chair meetings & use innovative ideas to overcome issuesPrevious Experience in a Team Leader Role Managing a team Excellent communication skillsSkilled in Helpdesk call processing an effective communicator both written & oralSelf-disciplined and able to work on own initiativeBenefits & DetailsMonday - Friday8am - 5pmSalary to be discussed ( previous experience will be considered )Local to public transportLocal shops and restaurantsOpportunity to bring a high degree of exposure to your CV If you are interested in joining their customer focused team you first must:Have previous experienceBe reliable and flexible; able to consider extra hours if neededIf you are interested in this position, Please use the apply button below. Alternatively you can call Kay on 01489 560 153 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak French or German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Saturday 37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm and Saturday 8 am - 16:00pm This is an ongoing temporary assignment with a start date on 14th October Interviews for shortlisted candidates will be taking place week commencing 5th October Does this sound like the role for you? If so, send your CV to apply today!

A high profile retail business based in Bingley is looking for multiple Customer Service Advisors to join their team. On offer is a competitive salary, on-site canteen, the shift pattern is 9am-5pm Monday to Friday and free parking on-site in a well established business! This role is to start on the 26th October for 6 weeks, therefore please make sure you are available for the duration of the contract. The duties of the role include:* Provide customers with an excellent customer service experience via telephone and email* Manage customer orders* Processing customer returns* Response to email queries*General administration duties To be considered for the role you'll need to be able to demonstrate the following:*Previous experience of customer service *High levels of energy *Commitment to providing excellent customer service*The ability to prioritise your workload and operate independently If you're immediately available or looking for a new challenge and want to join an exciting, fast paced, household name business, please apply now or call Patryk at Randstad Leeds Office.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

We are looking for a service desk advisor/ Customer service advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues. This is a part time, term time role only!Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed Ensure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely manner Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience Customer Service background Excellent communication skillsAbility to analyse and provide query resolution Demonstrate experience of raising tickets and point of escalation Ability to take ownership of issues Good time management skills Good level of IT Experience working in an analytic role beneficial but not essential Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you Full time salary is £8.97 an hour rising to £9.23 an hour after probation Term time only 25 days holiday + BHPension Private medical insurance after probation Life assurance after 1 year Free Parking and easy transport links If you think that this is the role for you, please click apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues. Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed Ensure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely manner Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience Customer Service background Excellent communication skillsAbility to analyse and provide query resolution Demonstrate experience of raising tickets and point of escalation Ability to take ownership of issues Good time management skills Good level of IT Experience working in an analytic role beneficial but not essential Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you Full time salary is £17500 rising to £18000 after probation 25 days holiday + BHPension Private medical insurance after probation Life assurance after 1 year Free Parking and easy transport links If you think that this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Customer Service Representative We are currently looking to recruit a Customer Service Representative into the Tata Steel Tubes site in Corby. This is a fantastic opportunity, for somebody to join our customer services department in an entry level role, providing both front and back office support, including some customer facing activities. Tata Tube Products are one of Europe's leading tube suppliers with a long and successful track record in the industry. Our products and services are specially packaged to meet our client's needs whether they are in the construction, conveyance, lifting/excavating and agricultural machinery. Our customers are at the heart of everything we do, and as a Customer Service Representative you will be required to develop a deep understanding of our customer's needs while supporting the front office (customer facing) Customer Service Department. The RoleAs the Customer Service Representative, the purpose of the jobholder is to support the front office customer service department with all aspects of administration. To provide and validate data and information for customer orders to maximise customer satisfaction. The key responsibilities for this role will include the following;Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.Respond to general enquiries as appropriate or facilitate re-direction to the relevant contact within the customer triangle.Proactively identify critical service issues with the customer and if an alternative delivery cannot be agreed use the internal prioritisation and escalation process to resolve. Manage and maintain the order book in line with the sales contract and facilitate adherence to the agreed service levels and working capital targets.Identify & propose improvement to the customer relationship in all aspects of customer satisfaction in order to add value to the commercial agreement. The RequirementsAs a Customer Service Representative, you will be need the following skills and competencies:A customer first mentalityBe driven for resultsBe able to make clear and concise decisionsStrive for excellence in all dutiesBe a savvy user of IT equipmentTeam Player QualificationsHigher Education (HNC/A Levels)Customer Service Experience Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.