20 jobs found for call centre

About Our ClientThis is an interesting and important role working for a fantastic public sector organisation based in Newport on a Temporary basis until the end of September 2021, possibly longer.This Customer Service role is working Monday - Friday 3pm - 7pm, 20 hours per week.Job ResponsibilitiesYou will be responsible for making calls, receiving calls, checking information, booking appointments and coordinating diaries.Skills requiredWe are looking for candidates who have great Customer Service experience and strong IT skills.Personal AttributesWe are looking for someone who really cares about their customers, is efficient and really organised!BenefitsYou will benefit from a great location, free parking, fantastic hourly rate, working with an amazing team and great weekend hours!!!Please click APPLY NOW for further informationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Randstad is looking for experienced Customer Service, Call Centre professionals to work for a great Property Maintenance type business based in the Romford area. This is a permanent Call Centre - customer service job opportunity to start ASAP. *** Due to the location of the Customer Call Centre, candidates must have their own form of transport. There is parking onsite at the offices.Salary: £18,000 per annumHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 12pm-8pm / 8am-4pm / 9am-5pm.Other duties and responsibilities will include:- Answer inbound calls- Handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails within the in-house system- Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven customer service and admin experience - Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

We are currently recruiting for an Administrator based in the Newport area for our public sector client. This role is initially a temporary contract for three months with a good chance of extension and will be working from home at the moment. There will be an expectation to return to the office environment when Covid-19 restrictions lift.Key Responsibilities:-To provide administrative support for monitoring, updating of client records, performance management information, reports and other monitoring requirements to ensure all Welsh Government and ESF monitoring is accurate and compliant in accordance with audit requirements. To have responsibility for administrative co-ordination of the local delivery team. To assist the team with the development of comprehensive support plans and co-ordinate and arrange the appointments with clients for further assessment and regular reviews as and when required.Role Requirements:-An understanding of customer service in a service delivery settingUnderstanding of performance management and monitoring processesKnowledge of required software programmes, such as Microsoft Office Understanding of confidentiality and data protection issuesExperience of working in a community service or settingExperience of administrative support and running and officeRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Job Description Summary Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports LBG priorities Job Description ▪ Enters data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule. Role Details Customer Care Advisor - A35 hours per weekX6 month contract (likely to be extended or made permanent)Training period - 5 weeks in house (Mon-Fri 9am-5pm)Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Contact Centre Advisor - Billing£10.66ph Nortumbrian WaterPity Me, Durham37hrs per week - for 4 months minimumMon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th weekStart Date: end of MayDo you want to provide our customers with amazing customer service?Do you enjoy working in a fast paced environment?Want to help us become the National Leader in the Water industry?If yes, then we are looking for you to join us as a Customer Service Advisor.About the roleAt Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these.We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers.As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required.About youOur customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided.You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them.We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essential.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days acoss 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!

Responsibilities:Demonstrate effective customer contact through inbound calls and building strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achievedRequirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateWork well in a team environment Has internet at home

This role is a FTC for 6 months. Shift patterns vary from anytime between 7am and 11pm Monday - Sunday, 35 hours per week. Are you an experienced Customer Service Advisor? Keen to work for one of the world's largest and most respected financial institutions? We have an exciting opportunity for you to join one of our leading financial clients in the Stockton on Tees area. As a Customer Service Advisor, you'll be required to deliver the highest standard of customer and colleague service in pursuit of resolving customer's Dispute concerns and providing clear and concise outcomes. You will manage customers with complex servicing matters in a way that appears effortless and supportive while ensuring a great overall experience.What will you be doing?You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contactProviding updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)You will fully utilise all available customer/colleague channels to communicate effectively with your customersActing as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is givenWhat we're looking for:An expert working knowledge of customer management practiceCustomer service and relationship management skills to deal with external customers on sensitive issuesKnowledge of back office and peripheral functions, for example fraud, disputes, internet helpdeskKnowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act)Skills that will help you in the role:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtStriving to exceed customer expectations and being empowered to deal with customer requests at first point of contactUsing your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? If the answer is yes, this could be for you… With sites across Solihull , my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for Call handlers to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Minimum of 6 weeks work, Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please contact; 0121 212 0142Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

We have a great opportunity for motivated and driven individuals to work as a Customer Care Advisor for a leading Financial Services organisation. This is a really exciting opportunity to kick-start your career within Financial Services in a customer focused role.As a customer care advisor, you will have the opportunity to use your skills and ideas to provide exceptional customer service to our client's new and existing customers. What you will be doing:You will support new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience. Help Britain and Northern Ireland prosper and ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility. Job Description ▪ Enter data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule. Role DetailsCustomer Care AdvisorHourly Rate: £10.02 - £10.1035 hours per week6 month contract likely to be extendedRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

My client a leading asset management house in the heart of Liverpool are looking for bright customer service representatives to join thier client services team!If you have any pf the below skills or are interested in a customer service role please apply below. Key Responsibilities:- process payments and withdrawals- set up and maintain customers' accounts- deal with enquiries.- promote and sell financial products and services to customers.- use the IT system to update account details.- do general administration tasks.perate UK and overseas currency tills.- take incoming telephone calls Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Randstad is looking for experienced Customer Service professionals to work for a great Building Services type business based in the Romford area. This is a permanent job opportunity to start ASAP. Training is provided. ** Due to the location of the Call Centre, candidates must have their own form of transport. There is parking onsite.Salary: £18,000 per annum to start, rising after probation periodHours: 35 hour working week - shifts, flexibility required. Shifts can be 12pm-8pm / 8am-4pm / 9am-5pm.The main purpose of the Customer Service role is to handle incoming queries and requests made by clients, residents and customers. Answer inbound phone calls, respond professionally to emails and work closely with the back-office administration teams to ensure that all queries are resolved as prompt and efficiently as possible.Other duties and responsibilities will include:- Record all activity from inbound phone calls/emails within the in-house system- Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven customer service and admin experience - Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Your responsibilities: Handling all customer interaction in a prompt, friendly, personalised and professional mannerAs a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every timeActing as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customers' needsAdvising customers on the best services availableBuilding rapport with customersProviding a value add service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure the quality of customer dataIdentify and highlight any service-related issues, incidents, or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targets

Exciting temporary opportunities for experienced contact centre staff dealing with inbound and outbound calls starting immediately! Full time hours available for the right people with the right experience!Supporting the mass vaccination team in St Asaph, these roles would suit people with previous contact centre experience, used to high call volumes and a high energy environment. You must have relevant experience, have outstanding customer service skills, have the ability to stay calm under pressure and be able to prioritise tasks and ensure all aspects of the role are completed.The ability to use various IT packages and pick up new systems with ease is essential as is being a fast learner and display a positive attitude to challenging situations!Potential candidates must complete various online training modules, and be able to provide a full CV and reference details covering the last 3 year minimum.Please apply if you have the experience, drive, commitment and energy to be part of this fantastic project!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Randstad is working with a great, very well established business based in the East Grinstead, West Sussex area who are looking for experienced Customer Service professionals to join their team. We are looking for candidates with proven Call Centre experience. The main purpose of the Contact Centre Agent role is to promote a range of services and products available to customers, handle customer enquiries and resolve complaints to the required standards via Inbound calls, outbound calls, e-mail, WebChat and social media.Start date: May 2021 Salary: £21,895 + excellent company benefits. Working Hours: 35 hours a week Mon-Fri, shifts between 8.45am-6pm. Some Saturday work is required 8am-1pm. Skills and experience required for the Call Centre Agent role:* Previous experience of customer service within a busy Call/Contact Centre environment* Excellent communication skills both verbally and written* Ability to demonstrate a confident, empathetic approach to customer service including investigation, negotiation and product promotion via a variety of channels* Good IT skillsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

We are currently looking for a friendly and enthusiastic Customer Service Advisor to join a fantastic team based in St Melons, Cardiff. If you are looking for full time hours on a temporary basis with a competitive salary, apply today! Job Duties:Answering customer queries on Waste and Clean water connections.Providing the initial customer interface via the various channels (telephone, internet & post) using corporate systems.Processing connection applications for water & sewerage services, including instigating, tracking and closing-out the relevant job in line with our commitments to the customer.Liaising with Land Agents/Minor Works/Operational staff.Providing standard documentation and application packs to our customers.Undertaking Drainage & Water searches for property conveyance purposes.Ensuring the relevant charges for our services are captured and quoted correctly.Support administrative services to the wider team.Undertaking any other duties as required to meet the needs of the business.Essential Skills:Educated to minimum GCSE or A Level preferableAt least 2 years experience and a proven track record in a customer facing environmentExperience of working in a utility companyEnthusiastic about putting our customers first every dayExcellent communication skillsExcellent IT skills (MS Office, SAP)Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

About Our ClientThis is an interesting and important role working for a fantastic public sector organisation based in Newport on a Temporary basis until the end of September 2021, possibly longer.This Customer Service role is working on a Tuesday & Thursday 7am-1pm with the opportunity to pick up overtime when wanted.Job ResponsibilitiesYou will be responsible for making calls, receiving calls, checking information, booking appointments and coordinating diaries.Skills requiredWe are looking for candidates who have great Customer Service experience and strong IT skills.Personal AttributesWe are looking for someone who really cares about their customers, is efficient and really organised!BenefitsYou will benefit from a great location, free parking, fantastic hourly rate, working with an amazing team and great weekend hours!!!Please click APPLY NOW for further informationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

About Our ClientThis is an interesting and important role working for a fantastic public sector organisation based in Newport on a Temporary basis until the end of September 2021, possibly longer.This Customer Service role is working Monday - Friday 7am - 1pm, 30 hours per week.Job ResponsibilitiesYou will be responsible for making calls, receiving calls, checking information, booking appointments and coordinating diaries.Skills requiredWe are looking for candidates who have great Customer Service experience and strong IT skills.Personal AttributesWe are looking for someone who really cares about their customers, is efficient and really organised!BenefitsYou will benefit from a great location, free parking, fantastic hourly rate, working with an amazing team and great weekend hours!!!Please click APPLY NOW for further informationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

About Our ClientThis is an interesting and important role working for a fantastic public sector organisation based in Newport on a Temporary basis until the end of September 2021, possibly longer.This Customer Service role is working Monday - Friday 1-7pm 30 hours per week.Job ResponsibilitiesYou will be responsible for making calls, receiving calls, checking information, booking appointments and coordinating diaries.Skills requiredWe are looking for candidates who have great Customer Service experience and strong IT skills.Personal AttributesWe are looking for someone who really cares about their customers, is efficient and really organised!BenefitsYou will benefit from a great location, free parking, fantastic hourly rate, working with an amazing team and great weekend hours!!!Please click APPLY NOW for further informationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.