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Call centre jobs usually involve handling enquiries from customers by telephone, email, text, fax, and post. Call centre jobs are customer service roles in which candidates would typically be working as part of a team. Excellent customer care skills are required as is having a professional attitude when dealing with customers. It is important for candidates to communicate clearly and with a friendly attitude on the phone. Confidence and a good telephone manner are qualities that employers for call centre jobs typically look for in candidates. Often these jobs do not require formal qualifications, but candidates will need to have a reasonable standard of literacy, basic maths, and IT skills. Opportunities for call centre jobs can be found with mail order companies, financial institutions, IT help lines, and advisory services. Experience and training can lead to job progression for team leader and management level roles.

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