- Location: Milton KeynesWorking hours: 35hrs per week, Monday to Friday3 weeks training - mon-fri - 9-5£12 an hour Job Summary & Responsibilities Responsible for answering incoming calls from GS Bank customers and prospects providing product information, account opening support as well as account maintenanceBuilds rapport with our customers to resolve service issues and customer questions ● Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed proceduresResponsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, funds transfer, exception processing, correspondence and complaint monitoring and responseEnsures all accounts in workflow are managed accurately and in a timely manner ● Documents all service efforts for each assigned account in accordance with established procedures and compliance policiesReceives and responds to escalated customer enquiriesAccesses multiple electronic systems and documents steps taken to efficiently service the customerResponsible for simple assigned supervisory activities in support of achieving customer service goalsActs as a back-up to team leader and assist with developing team members by providing peer-to-peer coaching and training new team members in accordance with standard operating proceduresRecognises that quality is measured through call recordings and case auditing ● Meets established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customers ● Completes ongoing compliance and remedial training as scheduled ● Has an understanding of Operational RisksServes as a SME and coach for sound retail deposit practicesCommunicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards ● Participates in projects to drive operational excellenceBasic Qualifications Experience in delivery of customer servicePreferred Qualifications Experience in a retail banking environment ● Degree/Diploma or equivalent military experienceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003Location: Milton KeynesWorking hours: 35hrs per week, Monday to Friday3 weeks training - mon-fri - 9-5£12 an hour Job Summary & Responsibilities Responsible for answering incoming calls from GS Bank customers and prospects providing product information, account opening support as well as account maintenanceBuilds rapport with our customers to resolve service issues and customer questions ● Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed proceduresResponsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, funds transfer, exception processing, correspondence and complaint monitoring and responseEnsures all accounts in workflow are managed accurately and in a timely manner ● Documents all service efforts for each assigned account in accordance with established procedures and compliance policiesReceives and responds to escalated customer enquiriesAccesses multiple electronic systems and documents steps taken to efficiently service the customerResponsible for simple assigned supervisory activities in support of achieving customer service goalsActs as a back-up to team leader and assist with developing team members by providing peer-to-peer coaching and training new team members in accordance with standard operating proceduresRecognises that quality is measured through call recordings and case auditing ● Meets established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customers ● Completes ongoing compliance and remedial training as scheduled ● Has an understanding of Operational RisksServes as a SME and coach for sound retail deposit practicesCommunicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards ● Participates in projects to drive operational excellenceBasic Qualifications Experience in delivery of customer servicePreferred Qualifications Experience in a retail banking environment ● Degree/Diploma or equivalent military experienceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
- Clients Services Advisor £20,000 - £21,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure a position in financial services? Are you looking for a permanent position with the opportunity of furthering career progression?Apply to be a key part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency with a rapidly growing team in Burnley! Working for this market leading company will give you access to exciting opportunities to further propel your career and enable you to develop several transferable skills to build up your repertoire. Upon starting you will be enrolled on an unparalleled training programme to begin in your role and unlock opportunities for career growth within the company.Job Responsibilities:Manage inbound customer queries from retail customers on behalf of fund managersComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsResponsible for responding to customer queries on behalf of a number of high-profile brandsManage transactions relating to Unit Trusts, ISA's and a range of accountsRequirements:Customer service experience - can be retail, hospitality or telephonyRecent graduates looking to enter the financial servicesHave a real passion for assisting customers and providing first-class serviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003Clients Services Advisor £20,000 - £21,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure a position in financial services? Are you looking for a permanent position with the opportunity of furthering career progression?Apply to be a key part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency with a rapidly growing team in Burnley! Working for this market leading company will give you access to exciting opportunities to further propel your career and enable you to develop several transferable skills to build up your repertoire. Upon starting you will be enrolled on an unparalleled training programme to begin in your role and unlock opportunities for career growth within the company.Job Responsibilities:Manage inbound customer queries from retail customers on behalf of fund managersComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsResponsible for responding to customer queries on behalf of a number of high-profile brandsManage transactions relating to Unit Trusts, ISA's and a range of accountsRequirements:Customer service experience - can be retail, hospitality or telephonyRecent graduates looking to enter the financial servicesHave a real passion for assisting customers and providing first-class serviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
- We have an exciting opportunity for an experienced Customer Service Team Leader/ Manager to join a globally recognised luxury brand.Main PurposeTo support and lead a team of 7 in customer services, maintaining professional environment for the customer service team to thrive to solve problems and increase customer satisfaction, which will result in an increase in sales.DailyManage the day to day running of the Customer Service officeResponsible for leading, mentoring and empowering the Customer Services Team Develop, implement, and maintain relevant support guidelines, processes and procedures which contribute to improving the customer's experience and reducing support related issuesEnsure that processes set out for the Customer Service Department are followed. Create and implement monthly reports and provide KPI's analysis to ensure the customer service levels at met/exceededMonitor Monthly Customer Service CostsLiaise with the customer on telephone calls that have been escalated by the teamIdentify trends in respect of complaintsManage the recruitment and induction of new employees Provide side by side coaching and feedbackDelivery monthly 1:1 session with each member of your team, with a focus on development and engagement.About you?Experience in a Customer Service Team Leader / Manager role or similar (essential) You will be able to demonstrate the desire for continuous improvementA proven background of coaching, mentoring, and organisation skillsAbility to forward plan and look aheadProblem solving and decision-making skillsExcellent communications skillsYou will be a great communicator, focusing on building strong relationships.You will be resilient, adaptable and will be able to think on your feet, whilst remaining calm under pressure.Driving licence and own car due to locationAbility to analyse data to drive performance and improvementsThe roleFull time permanent positionMonday to Friday 9-5 Salary between £28,000 - £30,00028 days (inclu BH)Progression opportunities Apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.We have an exciting opportunity for an experienced Customer Service Team Leader/ Manager to join a globally recognised luxury brand.Main PurposeTo support and lead a team of 7 in customer services, maintaining professional environment for the customer service team to thrive to solve problems and increase customer satisfaction, which will result in an increase in sales.DailyManage the day to day running of the Customer Service officeResponsible for leading, mentoring and empowering the Customer Services Team Develop, implement, and maintain relevant support guidelines, processes and procedures which contribute to improving the customer's experience and reducing support related issuesEnsure that processes set out for the Customer Service Department are followed. Create and implement monthly reports and provide KPI's analysis to ensure the customer service levels at met/exceededMonitor Monthly Customer Service CostsLiaise with the customer on telephone calls that have been escalated by the teamIdentify trends in respect of complaintsManage the recruitment and induction of new employees Provide side by side coaching and feedbackDelivery monthly 1:1 session with each member of your team, with a focus on development and engagement.About you?Experience in a Customer Service Team Leader / Manager role or similar (essential) You will be able to demonstrate the desire for continuous improvementA proven background of coaching, mentoring, and organisation skillsAbility to forward plan and look aheadProblem solving and decision-making skillsExcellent communications skillsYou will be a great communicator, focusing on building strong relationships.You will be resilient, adaptable and will be able to think on your feet, whilst remaining calm under pressure.Driving licence and own car due to locationAbility to analyse data to drive performance and improvementsThe roleFull time permanent positionMonday to Friday 9-5 Salary between £28,000 - £30,00028 days (inclu BH)Progression opportunities Apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
- We are looking for an experienced Contract Centre Team Leader/Manager that has worked in the travel industry or has a passion for travel! This is a fantastic opportunity to work as part of a leading organisation to help boost team moral, drives sales and deliver exceptional level of customer service at all times. Role PurposeThe primary function of this role is to manage and motivate a team of Contact Centre colleagues to deliver (sales) targets. The role will be focused on driving sales behaviours, improving team efficiency and effectiveness while delivering a quality customer experience.You will inspire your team through regular remote and face to face coaching and development and managing individual performance against contact centre KPIs. With your own performance targets being aligned to your overall team's target.DailyMonitor at least 8 calls per month per agent, 4 of which should be side by sideConduct monthly 1-1's with each Sales ExecutiveSet Action plans for Sales Executives where requiredAnalyse data for your team identifying trends and opportunitiesRecruitment of new team membersMotivating and driving the team to achieve best results and share "best practice" with peer groupBeing the escalation point for all Sale Executives, answering any technical questions from customers and being comfortable handling challenging situationsUndertake Real Time Management of Call Queues and Sales ExecutivesTake customer Contacts for One hour per month as if a sales executive Escalate operational issues as appropriate to the Head of Contact CentreEnsure all customer communication channels are being actively monitored and resourced. E.g. Live Chat, email, and phone.Communicate to your team's business critical information that impacts their roles. E.g. product launches, customer directives, etc. Assist the Head of Contact Centre in implementing key changes to ways of working, structure, etc.About you? Travel experience along with proven results managing/leading a sales team in a contact centre environmentSignificant experience within a telesales or desk-based sales role in a highly customer centric environmentProven experience in observing and coaching a team, mentoring and have a good understanding of conducting appraisals, 1-2-1's and dealing with performance related issuesUnderstanding of how to run a sales process in a contact centre environmentAble to interpret data and form plans from findingsGood experience working with Microsoft Office (Word, Excel & PowerPoint)Competent to stand up to audiences and motivate the team, driving behavioursHighly organised, can delegate responsibilities and plan workload for teamAbility to deliver excellent results in fast-paced environmentExcellent communication skillsListens and provide solutions diligently and promptlyDedicated to providing a high-quality and efficient service to customers.The RoleCirca £30,000 DOE 37.5 hours - Can be between 9AM-19:00 PM Mon - Frid, 9AM - 17:00 PM Sat, 10AM-16:00 PM Sunday & Weekend 1 in 2 during peak period, 1 in 3 during non peakPassport to success programmeProgression opportunities 25 days + BHPension 3% employer employee 5%Employee Assistance programDiscounts on travel related productsParking on-siteApply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.We are looking for an experienced Contract Centre Team Leader/Manager that has worked in the travel industry or has a passion for travel! This is a fantastic opportunity to work as part of a leading organisation to help boost team moral, drives sales and deliver exceptional level of customer service at all times. Role PurposeThe primary function of this role is to manage and motivate a team of Contact Centre colleagues to deliver (sales) targets. The role will be focused on driving sales behaviours, improving team efficiency and effectiveness while delivering a quality customer experience.You will inspire your team through regular remote and face to face coaching and development and managing individual performance against contact centre KPIs. With your own performance targets being aligned to your overall team's target.DailyMonitor at least 8 calls per month per agent, 4 of which should be side by sideConduct monthly 1-1's with each Sales ExecutiveSet Action plans for Sales Executives where requiredAnalyse data for your team identifying trends and opportunitiesRecruitment of new team membersMotivating and driving the team to achieve best results and share "best practice" with peer groupBeing the escalation point for all Sale Executives, answering any technical questions from customers and being comfortable handling challenging situationsUndertake Real Time Management of Call Queues and Sales ExecutivesTake customer Contacts for One hour per month as if a sales executive Escalate operational issues as appropriate to the Head of Contact CentreEnsure all customer communication channels are being actively monitored and resourced. E.g. Live Chat, email, and phone.Communicate to your team's business critical information that impacts their roles. E.g. product launches, customer directives, etc. Assist the Head of Contact Centre in implementing key changes to ways of working, structure, etc.About you? Travel experience along with proven results managing/leading a sales team in a contact centre environmentSignificant experience within a telesales or desk-based sales role in a highly customer centric environmentProven experience in observing and coaching a team, mentoring and have a good understanding of conducting appraisals, 1-2-1's and dealing with performance related issuesUnderstanding of how to run a sales process in a contact centre environmentAble to interpret data and form plans from findingsGood experience working with Microsoft Office (Word, Excel & PowerPoint)Competent to stand up to audiences and motivate the team, driving behavioursHighly organised, can delegate responsibilities and plan workload for teamAbility to deliver excellent results in fast-paced environmentExcellent communication skillsListens and provide solutions diligently and promptlyDedicated to providing a high-quality and efficient service to customers.The RoleCirca £30,000 DOE 37.5 hours - Can be between 9AM-19:00 PM Mon - Frid, 9AM - 17:00 PM Sat, 10AM-16:00 PM Sunday & Weekend 1 in 2 during peak period, 1 in 3 during non peakPassport to success programmeProgression opportunities 25 days + BHPension 3% employer employee 5%Employee Assistance programDiscounts on travel related productsParking on-siteApply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
- German Speaking Customer Service AdvisorSituated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. What you will be doing:Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs Advising customers on the best services available and building rapport with customers Providing a value add service that enhances the customer experience and builds our brands and service reputation Capture and maintain the quality of customer data Identify and highlight any service-related issues, incidents, or trends Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.German Speaking Customer Service AdvisorSituated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. What you will be doing:Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs Advising customers on the best services available and building rapport with customers Providing a value add service that enhances the customer experience and builds our brands and service reputation Capture and maintain the quality of customer data Identify and highlight any service-related issues, incidents, or trends Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
- JOB PURPOSE:To provide contact centre (telephony) services to students with any or all enquiries relating to enrolment for new students and re-enrolment for returning students. To effectively manage student queries with an aim to resolve 'at first touch' and to liaise with subject matter experts in enrolment stakeholder teams where appropriate.MAIN DUTIES AND RESPONSIBILITIES: Staff the Enrolment Support telephone line and deal with the full range of enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and effectively liaising with specialist teams within the Conversion and Enrolment Group where student enquiries may require further investigation in order to resolve;Interrogate student record and allied IT systems and liaise with colleagues across the university as required to ensure entitlement and to support diagnosis;Based upon a broad and growing understanding of the student lifecycle, to diagnose student needs, provide advice and explanation and refer students to the full range of specialist services using agreed protocols; Promptly document all queries through the Hub helpdesk CRMAssessment Days will take place on: Monday 16th May 2022Tuesday 17th May 2022Wednesday 25th May 2022Thursday 26th May 2022Person specificationA degreeGood understanding of University protocols and process, along with knowledge of the University enrolment process.Ability to work flexible hours (early mornings, late evenings and weekends)A commitment to delivering outstanding customer service and to proactively explore ways to improve quality of serviceAbility to deal calmly with busy and/or pressurised situationsRelevant experience of customer service delivery in an HE settingSubstantial experience of successfully delivering a customer focused (customer support) service to agreed service levels Randstad Business Support is acting as an Employment Business in relation to this vacancy.JOB PURPOSE:To provide contact centre (telephony) services to students with any or all enquiries relating to enrolment for new students and re-enrolment for returning students. To effectively manage student queries with an aim to resolve 'at first touch' and to liaise with subject matter experts in enrolment stakeholder teams where appropriate.MAIN DUTIES AND RESPONSIBILITIES: Staff the Enrolment Support telephone line and deal with the full range of enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and effectively liaising with specialist teams within the Conversion and Enrolment Group where student enquiries may require further investigation in order to resolve;Interrogate student record and allied IT systems and liaise with colleagues across the university as required to ensure entitlement and to support diagnosis;Based upon a broad and growing understanding of the student lifecycle, to diagnose student needs, provide advice and explanation and refer students to the full range of specialist services using agreed protocols; Promptly document all queries through the Hub helpdesk CRMAssessment Days will take place on: Monday 16th May 2022Tuesday 17th May 2022Wednesday 25th May 2022Thursday 26th May 2022Person specificationA degreeGood understanding of University protocols and process, along with knowledge of the University enrolment process.Ability to work flexible hours (early mornings, late evenings and weekends)A commitment to delivering outstanding customer service and to proactively explore ways to improve quality of serviceAbility to deal calmly with busy and/or pressurised situationsRelevant experience of customer service delivery in an HE settingSubstantial experience of successfully delivering a customer focused (customer support) service to agreed service levels Randstad Business Support is acting as an Employment Business in relation to this vacancy.
- JOB TITLE: Customer Service Representative LOCATION: Remote, based in North of EnglandDURATION: PermanentSTART DATE: May 2022PAY: £19,179 - £22,067HOURS : 35 hours per week Randstad is recruiting for the UK's leading savings management platform for Customer Service Representatives. Our client provides savings management and technology services for new challenger banks and established providers across the UK. The ideal candidate will prove their desire to provide excellent customer service to the highest standard. Full training for the role will be delivered, commencing from your first day and lasting 5 weeks, this will be run Monday-Friday 9am-5pm. Responsibilities: Deliver first class customer care to new and existing customersYou will handle unscripted calls from customers, answering queries and solving problems.A variety of interesting and meaningful administration tasks allocated dailyPutting customers first and getting things right the first time. What are we looking for? Upbeat and confident communicators, whether that is over the phone, via email or letter, being clear and displaying great attention to detail is crucial.Being tech savvy is also advantageous as our representatives work with multiple systems and programmes designed to ensure customer service is at a high standard. This includes the use of multiple screens and devices. Some of the benefits include: Remote working with the chance to go into your local branch to learn other rolesCorporate pension schemeLife assuranceStaff offers and access to staff association offering discounts for local trips, events & services+ Much more!Randstad Business Support is acting as an Employment Agency in relation to this vacancy.JOB TITLE: Customer Service Representative LOCATION: Remote, based in North of EnglandDURATION: PermanentSTART DATE: May 2022PAY: £19,179 - £22,067HOURS : 35 hours per week Randstad is recruiting for the UK's leading savings management platform for Customer Service Representatives. Our client provides savings management and technology services for new challenger banks and established providers across the UK. The ideal candidate will prove their desire to provide excellent customer service to the highest standard. Full training for the role will be delivered, commencing from your first day and lasting 5 weeks, this will be run Monday-Friday 9am-5pm. Responsibilities: Deliver first class customer care to new and existing customersYou will handle unscripted calls from customers, answering queries and solving problems.A variety of interesting and meaningful administration tasks allocated dailyPutting customers first and getting things right the first time. What are we looking for? Upbeat and confident communicators, whether that is over the phone, via email or letter, being clear and displaying great attention to detail is crucial.Being tech savvy is also advantageous as our representatives work with multiple systems and programmes designed to ensure customer service is at a high standard. This includes the use of multiple screens and devices. Some of the benefits include: Remote working with the chance to go into your local branch to learn other rolesCorporate pension schemeLife assuranceStaff offers and access to staff association offering discounts for local trips, events & services+ Much more!Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
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- Customer Success RepresentativeBased: Brighton, Flexible£25,000 - £35,000 per annumOur client is looking for a candidate to join their dynamic customer success team, to provide ongoing support to their customers, building & strengthening existing relationships through the provision of exemplary customer service. Customer Success representatives are the bridge between sales and customer success. This role will provide support for transitioning prospects into active users, often acting as a go-between with other departments within ther business unit, such as data-ops, channel sales managers and product management.What you do as a Customer Success Representative•Assessing and assisting with responses to customer data enquires. Tasks will include: validating/verifying the data in GIS; producing maps to support their response; providing a primary response to customers on the results of the data query, and; developing and manging a query/response log;•Compiling sample datasets or online/ API system (FloodScore) trials for any prospective customer and assisting with data tests on their extensive product range, covering different territories and datasets;•Liaising with customers regarding the technical details of sample datasets (formats, specifications, etc.) and data transition at the point of a new sale, and during update cycles;•Providing high-level technical support to customers;•Review customer complaints and concerns and seek to improve the customer experience through ongoing customer satisfaction surveys.Where you will workThe organisation is connecting the digital with the physical world at an ever-faster pace. In collaboration with their clients and partners, they use the latest digital technologies to translate data into insights and prospects. In this way they structurally support their clients in taking the next step in the continuous optimization and sustainability of their business operations. Their motto, also in the inevitable Digital Transformation: "Enhance Society Together!"As part of the Customer Success team within the Business Unit Software, you will provide a high level of customer support and onboarding experience to their customers. The Customer Success team consists of both support and consultant expertise so you will be working with a diverse and experienced team. You will interface with the customer and internally, with the commercial and technical teams to ensure smooth onboarding, delivery and support.What you bringIdeally you will have experience in either a customer support or GIS/data role. They are looking for someone that can bring:•Preferably Proven work experience in a Customer Success or similar role (Technical/Customer Support, GIS analyst) •Experience working with brand image and promoting value through customer experience•Ambition to develop ability to communicate and foster positive business relationships•Technical skills required, as they relate to the use of the product or service •Accountability and personal organization are essential•A background in GIS, data management, data analysis, geography, environmental science beneficialWhat they offer youOne of the best things about joining the company is their rewards package. They appreciate the people who work with them and you can expect to receive:•Competitive annual salary dependent on qualifications and experience•Contributory pension scheme•Medical & Dental Healthcare Plans (Subject to eligibility)•Discretionary Profit-Related Payment Scheme•Starting on 25 days annual leave plus bank holidays which increases with length of service•Discounted Gym membership•Cycle to work schemesThey aim to become one of the most inspiring companies to work for and to achieve this ambition, they need the best talent to come and work for them. They look for candidates with the right skills and values to join them and selection is based on a fair and equal process. They’re proud to be committed to equal opportunities and welcome applications from all backgrounds.Are you their new colleague?They would like to meet you! Click on the apply button and upload your resume and motivation letter. After receiving your application, the client will contact you as soon as possible. The application process then consists of two interviews and possibly an assessment.*PLEASE NOTE – by applying to this position, you agree for your CV and cover letter to be submitted to our client, who shall contact you directly, should your application make their ; You also agree to our Privacy Policy:
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runAnnual Shop performance related bonus up to £500Discounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentAn advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.Working PatternsIn Most of our shops opening hours are 8:45am – 9:45pm Monday to Saturday and 10:30am – 6:00pm on Sundays.Shifts are devised on a rota basis and will change weekly, they will include evening and weekend ;We offer optional overtime subject to availability.Pay Rates Under 23's £ starting rate going up to £ once you have completed your ; Over 23's £ ;starting rate going up to £ once you have completed your ;
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runAnnual Shop performance related bonus up to £500Discounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentAn advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.Working PatternsIn Most of our shops opening hours are 8:45am – 9:45pm Monday to Saturday and 10:30am – 6:00pm on Sundays.Shifts are devised on a rota basis and will change weekly, they will include evening and weekend ;We offer optional overtime subject to availability.Pay Rates Under 23's £ starting rate going up to £ once you have completed your ; Over 23's £ ;starting rate going up to £ once you have completed your ;
- Would you like to work for a rapidly growing and highly reputable Managed Services Provider (MSP) specialising in IT support, Cyber Security and VoIP Phone Systems? An exciting opportunity has now arisen for an experienced IT Support Engineer to join their team.If you’re an experienced IT support professional, this is a fantastic opportunity to develop your career in a highly varied position with a small but growing company.In this challenging role, you’ll have the chance to build on your existing skill-set whilst learning new techniques within the business along with them providing you with further training.As an IT Support Engineer, you will be responsible for providing 1st, 2nd and 3rd line support to customers covering a wide range of technical issues.Providing a high level of service at all times, you’ll install and administer Windows Server, VMware and Office 365, as well as plan and implement client-side IT, networking and security. You’ll seek to resolve all issues in a prompt and efficient manner, escalating any unresolved problems when necessary.To be considered for this role, you must have:At least 3 years experience in an IT support role for an MSP, involving both 1st and 2nd line supportAt least 3 years experience in working with MS Windows ServerDemonstratable knowledge and experience in administering Office 365If you would like to be considered for this role please send an updated version of your CV
- A well-established business is looking for a personable and driven Graduate IT Software Support Analyst to join its expanding team, based in Richmond, west London.Working as an integral part of the internal development team, you will provide operational and technical support to internal end-users to ensure the business gets the full benefits from its software portfolio and the highest level of application support. You will assist with issue identification and resolution and provide insights and recommendations to help with fixes, new product functionality, and new features.A knowledge of SQL, the ITIL framework for IT service management, Jira, Service Desk Management Tools and Confluence are desirable, but by no means essential.The successful candidate must have a good degree in a technology-related field as well as some prior experience providing technical software support.This is an excellent opportunity for an accomplished IT Software Support Analyst to join a market-leading firm that offers an attractive benefits package and clearly defined career path.
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- Reporting to the Customer Service Team Leader, our Customer Service Administrators play an essential part in ensuring we resolve customer queries or concerns effectively and accurately to allow us to deliver the VIP customer service we strive for. Our Administration team deliver essential support to our Customer Service Executives team, facilitating effective correspondence within the agreed ;Your key responsibilities will be to read and assess customer correspondence, ensuring all details are captured with 100% accuracy and are logged onto our internal systems. You will assist the Customer Service Executive team by answering refund requests or providing required documents and by filing and archiving correspondence as and when required.You will also be required to undertake other duties or projects from time to time, ensuring effective communication with relevant stakeholders throughout the business.The ideal candidate will be a strong communicator with excellent organisational skills and high level of attention to detail. A strong background in managing customer correspondence or administration would be beneficial.This role is available on a permanent basis. We will provide you with your computer equipment, however a key requirement of the role is that you must have a suitable working space at home, along with a high speed broadband connection. You must also be based in the UK.Please be aware that during your induction week you will be required to attend our Leeds City Centre Head Office for ; Following this you must be able to travel to, and work from, our Head Office in Leeds one day a week on an ongoing basis.This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.Help us to send our all-important customers on holiday with and Jet2holidays!!
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runAnnual Shop performance related bonus up to £500Discounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentAn advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.Working PatternsIn Most of our shops opening hours are 8:45am – 9:45pm Monday to Saturday and 10:30am – 6:00pm on Sundays.Shifts are devised on a rota basis and will change weekly, they will include evening and weekend ;We offer optional overtime subject to availability.Pay Rates Under 23's £ starting rate going up to £ once you have completed your ; Over 23's £ ;starting rate going up to £ once you have completed your ;
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- Activities CoordinatorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Position: Activities Coordinator - A full clean UK driving licence is essentialCare Home: Scotia HeightsLocation: Stoke-on-Trent (ST6 4HA)Contract type: Permanent - 32 hours per week Shifts Available: Day shifts only, will include weekends Rate: £ ph dependent on experienceCQC Rating: Good (11-Jan-22)About Exemplar Health Care:We have over 20 years of experience providing exceptional specialist nursing care for adults living with complex and high acuity ; We started our journey as a training company, and have grown into one of the country’s leading providers of adult specialist care, with over 35 complex needs care homes in ;Our vision is that adults living with complex needs can access outstanding specialist care and support, in a community-based home that’s close to their family and friends, and that focuses on their personal goals and ; Our person-centred care is the bedrock for maximising independence, building everyday living skills and empowering people to live as fulfilled lives as ;Our mission is to make every day better for the people we support and our ; We’re proud of the culture that we’ve created at Exemplar Health Care, which is underpinned by our vision, mission and values.About Scotia Heights:Scotia Heights supports 60 adults living with complex mental health needs, dementia and physical disabilities.The home has six ten-bed units, which gives it a homely and welcoming feel.Scotia Heights is rated ‘Good’ with the Care Quality Commission (CQC), and has an average rating of out of 5 on Last year, the home’s Clinical Nurse Manager won ‘The Good Nurse Award’ at the Great British Care Awards.Scotia Heights's latest CQC report can be found here: To take a virtual tour of Scotia Heights click here: About the Role:As an Activities Coordinator at Scotia Heights, you’ll support our Service Users to take part in activities that are meaningful to ; Your role will focus on supporting people to maximise their independence, build their everyday living skills and live their best ;In the role, you’ll plan and deliver one-to-one and group activities, based on people’s unique needs and ;A big part of our care involves empowering people to be involved in their local community. As an Activities Coordinator, you could support people to take on new hobbies, to meet their friends, to go out for tea, to visit their regular hairdresser or to stay fit at the local gym – whatever they choose to do! You’ll also arrange group activities and parties in the home to promote a sense of ; Being an Activities Coordinator at Exemplar is extremely ; You’ll see the difference you make each and every day, which provides great job ;About You: - A full clean UK driving licence is essential - You will need to be well organised and whilst you should be a good team player you should also be able to work on your own initiative and be able to follow instruction - Ideally we would like you to have a QCF (NVQ) Level 2 in Health & Social Care - Experience and involvement in social and recreational activities for Service Users - A strong knowledge of the local community - Ideally we are looking for someone with a artistic flair, whether that be in music or any of the other artsAbout Your Career:At Exemplar Health Care, we’re committed to investing in our colleagues. We recognise talent and promote from within.As an Activities Coordinator at Scotia Heights, there are lots of opportunities to do continuing professional development and progress in your career if you ;We offer a range of in-house and external training programmes, including: - A bespoke induction including the Care Certificate - Mandatory and statutory training (MAST) to refresh your skills - Bronze, silver and gold awards as part of our Life Skills Toolkit - Apprenticeships and higher apprenticeships including the Trainee Nursing Associate programme - ABC of Caring training programmeAs an Activities Coordinator, you can progress into a range of roles including: - Lead Activities Coordinator - Health Care Assistant - Nursing Associate - Central Services role training.About Your Benefits*:We know that happy colleagues make the best colleagues! Exemplar Health Care has a unique rewards and benefits package. So whilst you’re busy caring for our service users, you can be assured that we’re caring for you.Here are just a few of the ways we like to say thank you. - Refer a friend scheme - earn up to £1500 - Lifestyle and retail discounts at over 250 high street retailers - Award winning 24/7 employee counselling and support service - Paid DBS check - Exceptional development opportunities including CPD Certificated programmes - fastPAYE – access your wage for additional hours worked before payday - Blue Light Card access - Company Shop membership - Free uniformAbout Our Values:Our values underpin everything that we do and ensure that we continue to make every day better for our service users and colleagues. We look for these values in everyone who works with Exemplar Health Care: - Fun - Integrity - Responsive - Success - TeamworkRead more about our values here - Equality, Diversity, Inclusion and Belonging:At Exemplar Health Care you will work in an inclusive environment in which we champion diversity. We understand the importance of our workforce representing the communities and populations we ; We provide a work place where you are encouraged to be yourself whilst offering our colleagues and our service users support, care and a place of belonging.How to Apply:If this role sounds like a good match for you, please contact our Recruitment Team on for an informal chat or alternatively apply
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runAnnual Shop performance related bonus up to £500Discounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentAn advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.Working PatternsIn Most of our shops opening hours are 8:45am – 9:45pm Monday to Saturday and 10:30am – 6:00pm on Sundays.Shifts are devised on a rota basis and will change weekly, they will include evening and weekend ;We offer optional overtime subject to availability.Pay Rates Under 23's £ starting rate going up to £ once you have completed your ; Over 23's £ ;starting rate going up to £ once you have completed your ;
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runAnnual Shop performance related bonus up to £500Discounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentAn advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.Working PatternsIn Most of our shops opening hours are 8:45am – 9:45pm Monday to Saturday and 10:30am – 6:00pm on Sundays.Shifts are devised on a rota basis and will change weekly, they will include evening and weekend ;We offer optional overtime subject to availability.Pay RatesUnder 23's £ starting rate going up to £ once you have completed your ;Over 23's £ ;starting rate going up to £ once you have completed your ;
- Customer Service AdministratorSalary £ phBased at: Elland HX5 9HBFull time, Permanent – 40 hours per weekJob purpose:To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.Key Responsibilities: • Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system• Inputting and retrieving data from the in-house computer system• Provide product information by answering questions and offering assistance, where possible• Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner.• Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests• Problem solving by clarifying issues, researching and exploring answers and alternative solutions• Escalating unresolved problems• Actively responsible for building teamwork and working together as a team• Adhering to Equal Opportunities and Dignity at Work as per the company policy• Any other duties relating to the role as requested by your line manager or the Company.Skills and Qualifications: • Preferred experience of call handling• Preferred experience of data entry• Accuracy at record keeping• skills• Training will be given.Additional skills/ experienceStrong personable nature, team player experience of working in a pressurised call centre environment, multi-tasking, customer focused, self-motivator, problem solving skills, phone skills, and dependability.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.
- Job Title: IT Project Services EngineerLocation: MaldonSalary: Up to £20,500 per year plus related Bonus payments, OTE £25,000.Additional: Quarterly target related Bonus, OvertimeJob Type: Permanent, Full time. Hours: am - pm (but some Overtime and Overnight stays will be involved).The Company:We are the highest accredited privately owned company in our industry, having been in existence for over 25 years and are still growing rapidly.The Role: Consists of working in the Managed Services Department at EOL with a fantastic opportunity to attend client sites, all over the UK, to provide an array of services which we offer to our clients.We are seeking for a Field Engineer with mature thinking, presentable, personable and professional who sets high standards for both themselves and their work. They will be attending client sites to assist and complete projects, whilst working with an experienced team.Due to the type of services we offer, the role also involves assisting with internal managed services requirements at EOL's secure facility including, windows imaging, stock inventory, product handling and distribution.The candidate must be able to work as part of a busy team while also being able to work independently, who can use their own initiative to solve any unexpected challenges.As one of UK's most respected innovative market leaders in IT Asset Disposition, we offer our clients extensive, strategic solutions in Data Security & IT Asset Disposal Services, IT Preparation & Decommissioning & MAC services. Our investment is ongoing in both quality, compliance and conformance. Driven by change & optimising performance, our commitment is to maximise the value of our client's internal and external corporate needs in this ever evolving environment. The Candidate: Our ideal candidate will need to be self-disciplined and possess good interpersonal, customer facing skills and the following strengths:Reliable and trustworthyOrganisedGood time management and absence recordGood communication skills (oral and written)Must have intermediate IT knowledge and some form of experience in IT background (any certification or qualification highly desirable)Any IT skills or qualifications, CompTIA IT Fundamentals ITF+ or CompTIA A+ would be highly desirableWilling to work individually and as part of a teamStandard clean manual driving license. Must be willing to drive company vehiclesMust be flexible with overtime. Willing to start early, finish late, stay overnight and occasional weekends. Prior notice will be given.Can cope well under pressure and meets deadlinesBenefits: Extended Christmas shutdown (in addition to annual entitlement)Paid Overtime and Overnight allowanceFull uniform supplied including PPEAdditional Quarterly Bonus Scheme in additional to specific project related BonusesFree onsite parkingRegular Team Building events (when COVID restriction allow)Please note: All Applicants will be subject to DBS, Credit and Five Year Employment History checks and References under vetting to BS7858 standard.EOL IT Services is a Disability Confident employer and will give full consideration to all applicants. Must be able to demonstrate Right to Work in UK due to security vetting requirements. Please click the APPLY button and to submit your CV and Cover Letter.Candidates with experience or relevant job titles of; 3rd Line Infrastructure Engineer, 3rd Line Support Engineer, IT Project Manager, 3rd Line Support, IT Support Engineer, IT Analyst, Infrastructure Technician, Technical Support, IT Systems Engineer may also be considered for this role.
- We are recruiting for a Activity Co-Ordinator part of our Magic Moments ; In this role you will create and deliver a wide-ranging variety of activities, ensuring that resident interests and needs are met whilst allowing for their varying levels of physical and mental ; As one of the largest healthcare providers in the UK it’s important to us to couple great care with meaningful and enjoyable experiences.As a Activity Co- Ordinator - part of our Magic Moments Team you will:Assess the needs of the residents, through meeting with them, team members and family membersProvide stimulation and exercise to residents that meet their individual needs through a wide and varied activities programme including music, exercise and arts & craftsBuild relationships with residents and families to gather life story information and ensure care plans and activities are developed and updated accordinglySpend individual time with residents, care staff and relatives to create personalised activities that engage our residents and reflect their interest and hobbiesDevelop community links with local groups and arrange trips and excursions with varied destinations and purposes to involve as many residents in activity outside the HomeSupport in the roll-out of the Magic Moments initiatives and encourage others to be involvedLead in the creation of evidencing and tracking activity engagement via digital and written methodsBe happy to work to a rota basis which covers 7 days a week (including weekends)To succeed you will be:A team player who engages well with othersA strong communicator and influencerA genuine interest in promoting independence and life style opportunities for the elderlyConfident in liaising with the management team on the supply and quality of items used to carry out tasksEnergetic and hard-workingFlexible and adaptable to changePassionate about offering superior services and want to make a differenceA glass half full person, with a sense of humour and a positive outlookWe offer a great range of benefits, which include:Competitive salaryGenerous holiday entitlementVarious shifts availableRefer a Friend scheme of £150 (unlimited referrals)Free mealsAccess to excellent trainingCareer development opportunitiesDiscounts and benefits suited to your lifestyleFree onsite parkingFree uniformNEST work place pension contributionsLong service awards
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- We are always looking for great people to join our award-winning team of colleagues. Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you: - Customer Helper – Passenger Services Agent at Birmingham Airport Our Customer Helper - Passenger Service Agent is one of the key roles within the team – they are the first impression of our brand and provide a warm and friendly welcome to all ;and Jet2holidays ; The role is also responsible for the check in process and ensuring the customers successfully board their flight and start their exciting Jet2journey. We love people with a natural warmth and personality who can help us to Create Memories for all of our ;What Do We Need You to Do?Represent our brand at all times with a friendly, professional approach and make every customer feel like a VIP.Welcome our customers as they arrive to our check in area and help them with any queries.Check-in customers for their flights, issue boarding passes, check passports/documents and follow the necessary safety and security procedures.Assisting at the boarding gates and working with colleagues from our team such as Dispatchers, Cabin Crew and Flight Deck colleagues to make sure our flights depart on time.Be passionate about working as a team and have outstanding verbal and written communication and teamwork values.Making sure our customers have a smooth and safe journey through the airport and welcome them back from their holiday.What Can We Offer You?We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -£ per hour (effective 1st April) + shift allowance for unsociable hoursFree Car ParkingFree UniformContributory pension scheme34 days holiday entitlement per annum (pro rata dependent upon contracted hours)3 x Salary Life AssuranceGenerous Discretionary Profit Share SchemeShare Save schemeCycle to Work SchemeBuy and Sell of Annual LeaveCareer progression opportunitiesAccess to Mental Health First AidersEmployee Assistance Programme including professional counsellingAnnual pay reviewColleague discounts on Jet2holidays and holidays and flightsRecommend a Friend scheme (£250 for successful referrals)Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyleOur Permanent Seasonal Contracts have a short break in between our busy Winter and Summer seasons. You can choose a contract with hours of hours per week. This is a rostered role that requires shifts so flexibility will be required, however, we do have many options available.As this role is based in an airport, it is a requirement that all successful applicants must be able to provide a full 5-year employment/education and address history, a satisfactory criminal record check and a valid photo ID.Take that first step on your Jet2journey and apply to join our Red Team today and you could soon be part of our great team delivering an award-winning friendly service
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runAnnual Shop performance related bonus up to £500Discounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentAn advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.Working PatternsIn Most of our shops opening hours are 8:45am – 9:45pm Monday to Saturday and 10:30am – 6:00pm on Sundays.Shifts are devised on a rota basis and will change weekly, they will include evening and weekend ;We offer optional overtime subject to availability.Pay Rates Under 23's £ starting rate going up to £ once you have completed your ; Over 23's £ ;starting rate going up to £ once you have completed your ;
- Elevation Recruitment Group are now working with a key client of ours to recruit for a French speaking Customer Service Administrator to work within their existing customer service team. This is a temporary role for a duration of up to 4 months with the potential for this to be extended for the right candidate. The successful French speaking Customer Service Administrator will act as the first point of contact for French speaking customers and any other third parties required. They will be integral part of an existing team, allowing them to reach and serve a broader customer base. As a Customer Service Administrator your responsibilities will include but not be limited to:· Answering phones from customers professionally and responding to customer inquiries and complaints.· Researching required information using available resources.· Identifying, escalating priority issues, and reporting to the high-level management.· Completing call notes and call reports as necessary and updating them in the CRM.Requirements for the Customer Service Administrator:· Proactive and self-sufficient with the ability to learn quickly.· Excellent telephone manner.· Clear and concise communication skills, both verbal and written.· IT Literate - full training on inhouse systems to be provided.· Previous experience working within a fast paced office environment.Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Business Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
- An excellent opportunity for an experienced Service Administrator to join a well-established company. The Company: Specialising in tailored security solutions for residential and commercial applications including large blue-chip companies and public sector organisations, they offer unrivalled expertise. From their headquarters in Darlington, County Durham and offices in Lichfield, Staffordshire, they offer a national service, delivered locally, to clients spread throughout the UK.They are looking to recruit an ambitious and experienced Administrator that will provide a variety of admin support to their busy Service Department.About the Role:Act as the main point of contact for all customers.Provide customers with quotations for remedial works.Log and administrate customer orders.Obtain material prices from suppliers and create purchase orders for equipment.Coordinate equipment delivery for assigned jobs from order receipt to job completion.Book in annual maintenance attendance visits and provide customer with RAMS.Ensure compliance to the relevant standards and service provision.Person Specification:Be committed to delivering a high standard of work and customer service.Organised with the ability to co-ordinate and prioritise effectively.Advanced working knowledge of MS Office Applications.Well-developed communication skills, with a high level of numeracy and literacy.A team player who will support colleagues in the achievement of business objectives. Experience & Qualifications: NVQ Level 3 (or equivalent) in Business Administration or equivalent working experience.Demonstrate working knowledge of Microsoft packages including Word and Excel.Previous experience of working with Sage 50 Accounts (not essential).Company Benefits: 28 days paid holiday, increasing to 33 days with service.Employer Contribution Pension Scheme.Free Parking.The successful candidate will be subject to BS7858 Security Screening and ; Full employment will be subject to successful completion of a 6-month probationary ;They are an equal opportunity employer and as such we encourage applications from all suitably qualified or experienced persons.This is a full-time position working 40 hours per week, 8am to 4pm.In return the company is offering a Competitive Salary of £22,000 - £25,000 Per Annum, Depending on Experience.If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
- Talk to us about flexible working.Bibby Financial Services have an exciting opportunity available for an enthusiastic IT Support Specialist to join our team. The location of this role can be flexible. You will join us on a full time, permanent basis and in return, you will receive a competitive salary, plus benefits.We’ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets.Why us?We’re in the business of relationships. We know real value lies in real people, and it takes a motivated mindset and can-do attitude to belong here. It can be fast-paced and full-on, but we can handle it. We’re a collective of “got your back”, we collaborate together, take ownership and deliver for our clients every time. That way, everybody wins. In return, we’re all empowered to get the job done because we’re trusted to get it right. It’s why we were hired in the first place. We want you to make the choices you believe in – we’ll believe in them too.As our IT Support Specialist, we will reward you and your hard work with:Private healthcare for you and your familyCompany pension schemeWide range of flexible benefits, such as gym membership, technology, or health assessmentsAccess to an online wellbeing centreRange of discounts from many businesses25 days holiday which increases with service and options to buy or sell moreAs our IT Support Specialist, you will own the Audio Visual service for all BFS offices. Audio Visual technology will enable greater collaboration no matter where people are located and is fundamental to the way BFS will be working moving forwards. You will also be responsible for proactive/2nd Line on-site IT Support, including provisioning, to UK-based ; Your responsibilities as our IT Support Specialist will be to:Provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in placeProactively manage the health of the system to ensure it is working when neededOwn and manage the relationship with the AV Service ProviderProduce and share best practice advice on AV services for our internal customersOwn all AV related Service ImprovementsCreate and manage all AV related proceduresTake ownership in resolving technical issues escalated from the IT Service Desk in order to ensure all escalations are adequately resolved in a timely fashionVisit UK offices (and others as required) to assist with the resolution of IT issues that cannot be resolved remotelyPeriodically visit all UK offices (and others as required) to ensure technology is workingManage the end-to-end asset lifecycle (alongside the Hardware & Software Asset Analyst) for all UK offices. To order/collect/rebuild computers and to order other equipment as requested. To assist with the move to the Device as a Service solutionProvide IT Support where needed or requested to the BFS Board and Executive Leadership team, including their PAs. This covers the technical infrastructure for end-users, advising and assisting in solving problems related to software, hardware and peripheralsManage the UK Leased PC and Mobile assetsWhat we are looking for in our ideal IT Support Specialist:Excellent customer service skills with the desire to exceed customer expectationsExcellent communication skillsExcellent organisation and prioritisation skillsThe ability to establish and maintain effective relationships with customers, colleagues and suppliersAn excellent telephone mannerExperience of telephony billing systemsStrong process and data analysis skillsStrong Microsoft Office skills, particularly ExcelSkilled in documenting processes and proceduresThere’s no place quite like BFS and we’re proud of that. And it’s all down to you - you make us the people with which every ambitious business loves to work.If you would like to join us, please click ‘apply’ today to be considered as our IT Support Specialist – we would love to hear from you!We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.No agencies, please.
- Join and take your career to new heights! ;is an award-winning leading leisure Airline and the 3rd largest in the UK. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. If you are interested in flying with the UK’s number one Airline on TripAdvisor and joining our team based in East Midlands - we are now accepting applications for our Cabin Crew Team for Summer 2022! As a member of the Cabin Crew team, you are responsible for the safety and comfort of all customers whilst onboard our aircraft. Working as One Team with your colleagues, your friendliness and passion for creating lasting memories for our customers will ensure they always receive a truly VIP service when flying with !Successful candidates will have a genuine passion for delivering outstanding customer service and the confidence to handle a variety of customer facing ; With a positive and flexible approach, you will have the determination and resilience to work to tight timeframes, ensuring safety is a priority at all times. Delivering sales through service, you will promote our in-flight products and will always have a smile on your face, no matter the time of day! Our Cabin Crew recruitment process is the same for all our bases. Only one application per candidate is permitted per season, therefore please only apply for your preferred ; Please only apply to this position if you wish to be based at East Midlands Airport.In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.This is a great opportunity to be part of an exciting forward-thinking business.Help us to send our all-important customers on holiday with and Jet2holidays!!
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- Position: Helpdesk Administrators (Part Time)Annual Salary: £20,500 (Pro-rata) + company pension and 33 days holiday (25 + 8 bank holidays) Pro-rata Location: Glasgow, G5 0US / WFH – role will initially be based from home but when circumstances allow role will be based from our clients head office which is in the Gorbals area of Glasgow – all equipment will be providedHours: hours per week (working 5 days out of 7, shifts between the hours of 7am and 10pm)Our client, a global market leading Facilities Management company, they are actively looking for an experienced Helpdesk Administrators to work on a Permanent and part time basis within their busy and vibrant Glasgow Head Office, due to a new contract.All roles are offered on a Part Time, Permanent basis.All roles will start off being working from home but when circumstances allow the roles will be based at our clients head office in the Gorbals, Glasgow, G5 0US.All roles are working on a brand new national Facilities contract that our client have with a national client.The role is working hours a week and the shifts will very but will be between the hours of , so you may do a week or early shifts, then a week or late shifts, so they need people who are flexible to do any shifts between 7am-10pm.Role will involve working 5 days over 7, so there will be some weekend shifts but it will not be every weekend.Job Purpose:To answer inbound calls and make outbound calls in a professional manner whilst logging and passing on all related faults and enquiresMonitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with call monitoring guidelinesEnsure all maintenance jobs are managed within set response times and issues are escalated as per policy and procedureSkills Required for the roles: Candidates must be strong communicators both written and verbalMust have previous experience working in a helpdesk or call centreStrong customer service skills Able to develop strong working relationships with colleagues and customers Strong IT skills including being a competent user of PC Flexible and adaptable to change in a fast-moving environment Flexible approach to working hoursEffective problem-solving and decision-makingAble to motivate self and othersAble to conduct general administrative duties Immediate starts are available.Interviews will be held via ‘Microsoft Teams’ and all candidates will need to provide proof of their right to work (passport or birth certificate and proof of your National Insurance number).To apply for these roles please submit your full and up to date CV to Yvette Harding at PDA Search and Selection
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