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the student journey (DSA).
The process from start to finish to set up your DSA support once you receive your letter listing Randstad as your support provider.
If you'd prefer you can view our 'Student Journey' PDF file here.
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provide us your DSA2 letter.
Provide us with your DSA2 letter by sending it to studentsupport@randstad.co.uk
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course details, preferences for support and availability.
You will be contacted instantly to chat with us to let us know your course details, preferences for support and availability for sessions.
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assign support worker.
A member of the team will process your responses and assign you a dedicated support worker based on your needs.
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email confirmation.
You will receive an email confirming your support worker and the date and time of your first session.
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support worker introduction.
Your support worker will reach out to you to introduce themselves and confirm the details of the support.
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having your first support session.
You will have your first support session in which you will meet your support worker and set out some goals for your support.
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confirming the session.
You will receive an email with a link to approve the details of the session.
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continuation of support.
You will continue to have support with your support worker for the rest of your academic journey.
tailored support
for a successful university journey.
At Randstad Student Support, we’re here to make your university experience easier and more successful by providing the tailored support you need. Whether you're about to start receiving support or are currently benefiting from it, we ensure you have the tools and resources to excel academically, emotionally, and personally. From the moment you’re matched with your support worker, we work to align your support with your individual needs, whether that's note-taking, study skills, mental health support, wellbeing mentoring, or something else.
Our flexible support options are designed to fit into your busy schedule. You can choose to meet with your support worker in person, via video call, or a combination of both, based on what works best for you. Sessions are tailored to your learning style and academic requirements, ensuring that you feel supported at every step of your journey. If your needs change or if you need additional emotional or mental health support, we’re here to make adjustments and ensure you’re always on track.
If at any point you have questions about your support, your hours, or need further assistance, don’t hesitate to reach out by emailing us at studentsupport@randstad.co.uk. Our dedicated team is here to ensure you receive the best possible support, allowing you to focus on achieving your academic goals, building confidence, and preparing for your future career.
the services we offer.
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disability support (DSA)
At Randstad Student Support, we know that university life can present challenges, especially for students with disabilities. That’s where the Disabled Students' Allowance (DSA) comes in. To access DSA support, you’ll first need to complete a DSA needs assessment, which is usually arranged after you’ve been approved for DSA funding. During the assessment, a trained assessor will discuss your needs and recommend specific support options that will help you succeed in your studies.
Once your needs assessment is complete, you’ll receive a list of recommended support services, which may include options such as note-taking, exam scribing, and assistive technology. Randstad Student Support is proud to be one of the leading providers of in-person support for DSA students across the UK. With over 5,000 qualified support workers nationwide, we offer tailored, flexible support to help you reach your full potential.
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non medical help support (NMH)
If you’re facing additional challenges in your studies due to a disability or learning difficulty, our Non-Medical Help (NMH) services can make a big difference. We provide essential support like note-taking, exam scribing, and study skills guidance. Our trained support workers will assist you with practical tasks that ensure you have everything you need to succeed academically. Whether you need help in the library, with study organisation, or just need someone to help you manage your workload, we’re here to support you.
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mental health support
University can be stressful, and if you’re struggling with anxiety, depression, or any other mental health challenge, Randstad Student Support is here to help. Our specialised mental health support offers counselling, wellbeing mentoring, and tailored emotional support to help you manage your mental health. Our trained professionals are here to provide the support you need to stay focused on your studies and maintain a healthy work-life balance.
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career and employability services & graduate career counselling
We know that life after university can feel daunting, but with Randstad’s Career and Employability Services, you’ll have a mentor to guide you every step of the way. Our mentors offer one-on-one sessions to help you set career goals, prepare for interviews, and work on personal branding. We also run group sessions to help with CV writing and job search strategies, so you can confidently enter the workforce.
In addition, our Graduate Career Counselling will support you as you make the transition from university to your chosen career path. We’ll help you understand your strengths, set clear goals, and build the confidence you need to succeed in your professional life.
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degree apprenticeships
Randstad offers tailored support for learners with learning difficulties, mental health issues, autism, and ADHD to help them succeed in their apprenticeships. Our support enhances training completion, employer engagement, and workplace confidence.Our service adapts to each learner’s needs and facilitates funding claims through the Education and Skills Funding Agency (ESFA).
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orientation support
Starting university can be overwhelming, but our Orientation Support service is designed to make the transition easier. We help you familiarise yourself with the campus, meet key staff members, and understand the academic processes that you’ll encounter. This service provides one-on-one support to help you feel comfortable and confident in your new environment, making sure you’re fully prepared for the academic year ahead.
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BSL interpreters
If you are a deaf or hard of hearing student, our BSL interpreters are here to provide the support you need. We have over 275 SFE-qualified BSL interpreters on campus at more than 70 UK institutions, and an additional 400 providing online support. Our team is available to help you in lectures, seminars, and any other academic settings, ensuring that you receive high-quality, timely interpreting services throughout your studies.
discover BSL support -
counselling and wellbeing mentors
Randstad Student Support provides professional counselling services to help students manage emotional and psychological challenges. Our qualified counsellors offer confidential, one-on-one support to students dealing with anxiety, depression, stress, and other mental health issues. This service is designed to help students navigate personal difficulties, manage emotions, and develop coping strategies, ensuring they can maintain focus and wellbeing throughout their academic journey.
meet our counsellors
meet the student support team