driving student success:
your role as a randstad support worker.
Joining Randstad means becoming part of a dedicated team focused on student success. We provide comprehensive training, ongoing resources, and guidance from a dedicated Randstad Account Specialist, ensuring that you're equipped to make a meaningful impact.
Your flexible role will allow you to offer one-on-one support in both face-to-face and online settings, based on your availability. We offer 28 days of holiday, sick pay, access to a pension scheme, and continuous professional development opportunities, including CPD-accredited courses. As a registered member of the CPD Certification Service, we are continually working to improve and expand our CPD offering to help you grow in your career.
We value feedback and regularly survey our support workers to refine and improve our services. Our role guidance documents and best practices offer support across various roles, while our university information packs help you integrate seamlessly into your working environment, whether on campus or remotely. Monthly round-up emails keep you up to date with the latest trends, CPD opportunities, and sector updates. Additionally, termly meetings provide a chance to connect with fellow support workers, share ideas, and discuss relevant topics for mutual learning and professional growth.
At Randstad, we are committed to supporting you throughout your journey with us, offering the tools and resources you need to succeed. Together, we can make a lasting impact on the students you support, empowering them to achieve their full potential.
what roles do you offer?
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general support roles.
These roles provide essential support to students in various academic and practical environments.
This includes: Support Assistants, Enhanced Support Assistants, Sighted Guide, Practical Support Assistant, Library Support Assistant, Reader, Scribe, Workshop/Lab Assistant, Proof-reader, Note-taker, Study Assistant and Examination Support Worker.
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specalist support roles.
These roles are for support workers with expertise in specific areas of need.
- Specialist Notetaker for Deaf/Hard of Hearing Students (includes Electronic Note-Taking)
- Specialist Notetaker for Visually Impaired (VI) Students (including Braille)
- Specialist Transcription Service
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specalist access & learning support.
Support workers in these roles assist students with complex needs, including neurodiversity, mental health, and learning difficulties.
- Specialist Mentor - Mental Health Difficulties (MH)
- Specialist Mentor - Autism Spectrum Conditions (ASC)
- Specialist One-to-One Study Skills and Strategy Support - Specific Learning Difficulties (SpLD)
- Specialist One-to-One Study Skills and Strategy Support - Autism Spectrum Conditions (ASC)
- British Sign Language Interpreter (BSL) (for deaf or deafblind students)
- Assistive Technology Trainers (AST)
- Specialist Support Professional - Hearing Impairment (HI)
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additional roles.
These roles support students in more niche areas, including mental health and disability advisory support.
- Counsellors and Mental Health Practitioners
- Disability Advisers.
FAQs.
Find answers to common questions about working with Randstad as a support worker. From understanding your role and booking sessions to timesheet submission and training opportunities, our FAQ will guide you through the process, ensuring you have all the information needed to provide exceptional support to students and succeed in your role.
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why work with randstad?
When you join Randstad, you get much more than just a job. You get the flexibility to manage your own schedule, whether you're looking for full-time hours or just a few sessions per week. We offer flexible working hours to fit around your commitments and provide opportunities for you to develop professionally.
You’ll also have access to a variety of training resources, including CPD e-learning modules and workshops, allowing you to enhance your skills and build a rewarding career. Whether you’re just starting or looking to specialise, our resources will help you continually grow.
You won’t be alone in your role; you’ll be supported by a dedicated account specialist who understands the sector and is here to guide you through any challenges. Plus, you'll be part of the UK’s leading student support service provider, meaning more opportunities to make a real difference in students' lives.
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what is expected of me as a support worker?
As a support worker with Randstad, your primary role is to provide tailored assistance to students with disabilities, mental health challenges, or additional learning needs. This can include note-taking, study skills mentoring, emotional support, and more. You’ll be working to ensure students have the resources and encouragement needed to succeed in their academic journey.
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how do I get matched with a student?
Once you’ve joined Randstad, we’ll match you with students based on your skills and the support they require. We consider factors like student needs, location, and your availability to ensure a good fit. If additional information is needed to make the best match, we’ll contact you directly.
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what are the working hours like?
Working hours can vary depending on the student’s needs and your availability. We offer flexible hours that fit your schedule, making it easier to balance your personal commitments with work. Sessions are typically booked in advance, and we’ll confirm details with both you and the student ahead of time.
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what training and development opportunities do you offer?
At Randstad, we’re committed to the ongoing professional growth of our support workers. Our training resources include comprehensive role-specific guidance and a CPD Webinar Series, covering key topics such as Mental Health Support, Neurodiversity, and Diversity & Inclusion. These resources are designed to help you expand your skills and stay up to date with the latest best practices in student support.
We also provide access to a Student Support Worker Handbook, How-To Guides, and University Information Packs to ensure you're fully equipped to meet students' needs. Whether you're looking to enhance your expertise or familiarise yourself with new environments, we offer the tools to support your development every step of the way.
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can I request a specific student or type of support?
While we try to match you with students whose needs align with your expertise, we also take your preferences into account when possible. If you’re interested in specific types of support (e.g., mental health mentoring, study skills), let us know, and we’ll do our best to match you with students who need that support.
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what happens once I’ve started?
Here’s a guide to what happens next as you begin your journey in supporting students:
Step 1: Set Your Availability
You’ll receive access to our virtual assistant, Alex, to record your availability for student support sessions.Step 2: Student Matching
We will match you with students based on your availability and experience.Step 3: Initial Session Booking
To ensure continuity of support for the student, we will book the first four sessions with your new student.Step 4: Confirm Your First Session
Please contact the student before the first session to confirm their attendance or reschedule if necessary.Step 5: Meet Your Student
During the first session, you’ll meet the student, understand their needs and course details, and establish their academic goals for the year.Step 6: Develop a Learning Plan
Collaborate with the student to create an individual learning plan to guide your sessions together.Step 7: Submit Your Timesheet
After each session, submit your timesheet within 24 hours for approval, including a summary of the session.Step 8: Payment
Your timesheet will be sent to the student for approval. Once approved, you will be paid in the next payroll run.
meet the student support team