Location: Barleylands Hub, Basildon, CM11 2UF Pay: Up to £27,500
Are you an organised and customer-focused individual looking to join a growing team? We're hiring a Customer Service Planner for our Barleylands Hub!
About the Role
You'll handle high volumes of calls, scheduling appointments with clients, subcontractors, and suppliers to meet our Service Level Agreements (SLAs). Using our MSi system, you'll actively schedule operatives, discuss complex repairs, and instil customer confidence through clear communication via phone and email.
About You
We're looking for someone with:
Previous administration experience and proven scheduling/planning in a Social Housing or Contractor repairs environment.
Strong communication skills with operatives, subcontractors, and residents.
Basic building maintenance knowledge (e.g., task durations, sequencing).
Ability to prioritise works and manage high volumes of calls/enquiries.
Good written & verbal English, Microsoft Office proficiency, and strong organisation skills.
A passion for service delivery and customer satisfaction.
Please note: This is an office-based role at our Barleylands location; no hybrid working is available.
If this sounds like you, please attach your CV below!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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