Join a world-leading medical healthcare company in Witney. This is a vital, technical, and analytical role where your precision will directly safeguard global product quality and patient safety. We are seeking sharp, detail-oriented individuals ready to investigate returned medical devices to determine the root cause of reported issues.
- Location: Witney, Oxfordshire
- Hourly Rate: £16.49 per hour
- Shift Pattern: 4 Nights On, 4 Nights Off (7:00 PM - 7:00 AM)
- Full, comprehensive training is provided, making this an excellent opportunity for candidates with strong analytical skills who are ready to transition into the regulated medical device sector.
The Role: Precision Investigation & Quality Assurance
As a Complaints Investigator, you will operate within our clean, expanded laboratory environment, acting as a crucial link in the quality assurance chain.
- Product Root Cause Analysis: Meticulously perform technical examinations and tests on customer-returned medical devices to accurately determine the underlying cause of the reported complaint.
- Data Analysis & Trend Reporting: Utilise computer systems, especially MS Excel, to analyse accumulated complaint data, identify significant patterns and trends, and contribute to proactive quality improvements.
- Compliance & Documentation: Maintain exceptional standards of documentation for all investigations, ensuring full traceability and compliance with strict regulatory requirements.
- Collaboration: Work collaboratively with local Quality, Engineering, and global teams to share analytical insights and drive collective solutions to recurring problems.
- Process Enhancement: Actively participate in the review and improvement of internal quality control procedures and overall laboratory efficiency.
Who We Are Looking For: The Analytical Mindset
We welcome candidates with a demonstrable flair for analysis and problem-solving, even if they lack prior experience in medical complaints.
You must have previous experience using computers on sites such as excel etc.
Compensation & Shift Benefits
- Premium Pay: A competitive hourly rate of £16.49.
- Stable Night Shift: Enjoy the consistency of a 4-on, 4-off night shift (7 PM - 7 AM), offering extended blocks of rest and personal time.
- World-Class Environment: Work in a highly professional, clean, and safe facility with a newly expanded laboratory.
- Additional Perks: Free on-site parking and access to a subsidised canteen.
- Training Investment: Receive full, comprehensive training tailored to the role and the medical device industry.
Note: Candidates must be eligible to live and work in the UK and successfully provide a five-year referencing history.
Ready to leverage your analytical skills in a life-impacting industry? Apply today!
Please submit your application via this advert or contact Lottie at 01622585980.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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