Are you a meticulous problem-solver with an analytical mind? Do you want to contribute to the quality and safety of essential medical devices? We're looking for a Complaints Investigator to join our team at a leading global medical device and health care company in Witney, Oxfordshire. This is a fantastic opportunity to kick-start your career in a vital role, with full training provided - no prior experience is necessary!
What You'll Do
In this crucial role, you'll ensure the highest quality standards for our medical devices. Your responsibilities will include:
- Investigating Product Returns: Conduct thorough investigations into customer-returned products, meticulously identifying the root cause of any issues. (Please note: this is not a customer service role, and you will not be handling customer calls.)
- Uncovering Trends: Utilise our advanced computer systems to analyse data, identify trends and patterns in product complaints, and proactively prevent future issues.
- Driving Efficiency: Actively contribute to improving processes by implementing new and enhanced procedures to increase efficiency and effectiveness.
- Collaborating for Success: Communicate professionally with colleagues worldwide, sharing insights and collaborating on team goals.
- Staying Ahead of the Curve: Stay informed about new product developments and actively participate in ensuring complaint readiness activities before launch.
- Being a Problem Solver: Leverage your analytical skills to pinpoint trends in product complaints and bring these to the attention of management for further investigation.
What We Offer
We believe in supporting our employees and providing a positive work environment. Here's what you can expect:
- Meaningful Work: Make a real difference in people's lives by ensuring the quality and safety of essential medical devices.
- Comprehensive Training: Full training is provided, so you'll have all the tools you need to succeed.
- Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities.
- On-site Perks: Benefit from free parking and a subsidised canteen.
Important Details
- Location: Witney, OX29 0YL
- Shift Pattern: 4 nights on, 4 nights off, 7:00 PM to 7:00 AM (temporary role)
- Pay rate: £16.49 per hour.
What We're Looking For
- Strong IT Skills: Proficiency in using computer packages, including Word and Excel.
- Excellent Communication: Clear and effective communication skills.
- Attention to Detail: The ability to follow procedures and accurately document findings.
- Analytical Mindset: A keen eye for detail and the ability to analyse information to find root causes.
- Qualifications: Secondary education, or an equivalent qualification, completed in Maths and English.
Additional Requirements
- Experience (Beneficial): Experience in laboratory best practice, problem-solving, and root cause analysis is a plus but not essential.
- 5-Year Referencing: A 5-year referencing history (employment or alternative activity) will be required for successful applicants.
- Eligibility: You must be eligible to live and work in the UK.
Ready to Apply?
If you're interested in this rewarding role and want to contribute to a leading health care company, don't hesitate! Apply today or call 01622585980 and ask for Lottie.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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