onsite recruitment account manager.

Randstad Inhouse Services (RIS) is looking for an experienced Account Manager to ensure the smooth running of the operation across our site in coleshill, on a key account in the division, Sainsburys.

The opportunity to work for a key account within RIS is fantastic for someone looking to take the next step in their career within one of the largest recruitment companies on the planet, and play a vital role in the success of the account.
Key responsibilities:

• People management across the site.
• Develop a long-lasting relationship with the client and extend the network within the client.
• In cooperation with the Randstad Continuous Improvement team promote new business opportunities to the client (e.g. cost savings, process improvement, tech roll outs, overall enhanced quality of service etc)
• Managing a large team of Account Specialists, as well as experience in high volume recruitment - in any industry
• Deliver regular business reviews to key stakeholders within client base, and feel comfortable leading meetings and presenting to high level stakeholders
• Understand the processes including payroll, billing and debt management 
• Monitor and improve the invoicing and potential debt 
• Identifying talent and creating opportunities for development.
• Demonstrating inspirational leadership and leading by example.
• Supporting team with day to day activities such as recruitment and selection and management of ER cases.
• Basic knowledge of ER/HR is required to carry out investigations and disciplinaries 
• Planning of the pipeline in line with the demand of the clients with the use of planning tools. 
• Produce relevant and timely management information (MI) for each site.
• Conduct monthly 1-1s using great conversations to drive performance.
• Experience of managing a multiple client base and onsite locations is preferable but not essential

KPIs:

• Client satisfaction: Contractual SLA Fulfilment (shift fulfilment, absence, attrition, invoice accuracy) , pool capacity, recruitment plan, new starter fulfilment rates, client satisfaction survey. 
• Turnover:  Added value, operating lean process, talent satisfaction
• Team engagement: 1 to 1’s, coaching and development
• Compliance: Audits, Process Reviews, Database integrity, legislative requirements
• Cost savings: Track account specific
• Business Growth, generate new business opportunities within existing clients

Required experience:

• End to end recruitment process across a variety of roles, at a number of sites and or clients
• Minimum 2 years experience in a similar role
• Proven experience managing a high volume staff workforce
• CV searching and matching job specifications with the desired candidates 
• Interpretation, collation and delivery of Management Information (MI) through regular onsite visits and formal business reviews
• Tailor and formulate recruitment plans, using a variety of approaches dependant labour market
• Use of a range of Microsoft/google packages including Excel/Sheets and Powerpoint/Slides. 
• Proven people management experience including: Challenging conversations, showing empathy when required, Performance management & 1-1’s,
• Succession planning through people development and coaching

If you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and clients then please do get in touch today with Tom by applying today!