We are looking for a highly organized Temporary Planner to join our busy repairs team. In this role, you aren't just booking appointments; you are the vital link between our residents and our tradespeople. You'll be responsible for ensuring our tenants receive high-quality service by getting the right engineer to the right job at the right time.
Key Responsibilities
Scheduling: Manage and optimize the daily diaries for a team of multi-trade operatives (Plumbers, Electricians, Carpenters).
Customer Excellence: Act as the first point of contact for residents, handling repair requests with empathy and efficiency.
Workforce Coordination: Track job progress in real-time, re-routing operatives to handle emergencies or overrunning jobs.
Admin & Data: Ensure the internal CRM/housing management system is updated accurately to maintain a clear audit trail.
Problem Solving: Tackle "no-access" issues or parts delays on the fly to minimize downtime.
What We're Looking For
Experience: Previous experience in a scheduling or planning role is essential. If you've worked in Social Housing or Facilities Management, even better.
Tech Savvy: Comfortable using scheduling software (e.g., DRS, Opti-time, Northgate, or Orchard).
The "Human" Touch: Strong communication skills-you can talk to anyone, from a frustrated tenant to a busy site foreman.
Resilience: The ability to stay calm when the "emergency" calls start rolling in at 4:30 PM on a Friday.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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