Are you a sharp problem-solver with a knack for data analysis? We're looking for a Complaints Investigator to join our team in Witney, Oxfordshire. This isn't a customer service role; it's a chance to use your analytical skills to ensure the safety and quality of medical devices that make a real difference in people's lives.
What You'll Do
- Investigate Product Issues: You'll be responsible for meticulously investigating customer-returned medical devices to identify the root cause of any issues.
- Identify Trends: Using our advanced computer systems, you'll analyse data to uncover trends and patterns in product complaints, helping us proactively prevent future problems.
- Improve Processes: You'll play an active role in enhancing procedures and increasing efficiency to support our quality control efforts.
- Collaborate Globally: You'll work with colleagues around the world, sharing insights and collaborating to achieve team goals.
- Drive Problem-Solving: Your analytical mindset will be key to spotting trends in complaints and bringing them to management's attention for further investigation.
What We're Looking For
- Analytical Skills: You should have a keen eye for detail and a knack for analysing information to find root causes.
- Strong IT Skills: Proficiency in computer programs, particularly Microsoft Word and Excel, is essential.
- Excellent Communication: You'll need to communicate clearly and effectively with colleagues.
- Attention to Detail: The ability to follow procedures and accurately document your findings is crucial.
- Qualifications: You should have completed secondary education or an equivalent qualification in Maths and English. Experience with laboratory best practices and root cause analysis is a plus, but not required.
What We Offer
- Meaningful Work: This role offers the opportunity to contribute to the safety and quality of essential medical devices.
- Comprehensive Training: We provide full training, so prior experience isn't necessary.
- Competitive Pay: The pay rate is £16.49 per hour.
- Great Perks: You'll work in a clean, safe, and friendly environment with a newly expanded laboratory, free on-site parking, and a subsidised canteen.
- Shift Pattern: The shift is 4 nights on, 4 nights off, from 7 PM to 7 AM.
Important Details
To be considered for this role, you must be eligible to live and work in the UK and be able to provide a five-year referencing history (employment or alternative activity).
To apply, please submit your application through this advert or call Lottie at 01622585980.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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