Are you a detail-oriented problem-solver with strong IT skills? We are looking for a Complaints Investigator to join our team in Witney, Oxfordshire. This is a great opportunity to make a real difference in healthcare by ensuring the quality and safety of essential medical devices.
What You'll Do
- Investigate Product Returns: You'll conduct thorough investigations into customer-returned products to identify the root cause of any issues. This is not a customer service role, so you won't be handling customer calls.
- Analyse Data: Using our advanced computer systems, you'll analyse data to uncover trends and patterns in product complaints, helping to prevent future issues.
- Improve Processes: You'll actively contribute to enhancing procedures to increase efficiency and effectiveness within the team.
- Collaborate Globally: You will communicate with colleagues worldwide, sharing insights and working together to achieve team goals.
- Be a Problem Solver: You'll use your analytical skills to spot trends in product complaints and escalate them to management for further investigation.
What We Offer
- Meaningful Work: This role offers the chance to contribute to the quality and safety of medical devices that improve people's lives.
- Comprehensive Training: We provide full training, so no prior experience is necessary.
- Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities, a newly expanded laboratory, free on-site parking, and a subsidised canteen.
- Career Growth: There are excellent opportunities for career development within our dynamic company.
- Pay Rate: a competitive pay rate of £15.29 per hour.
- Shift Pattern: 4 days on, 4 days off, from 7 am to 7 pm.
What We're Looking For
- Analytical Mindset: You should have a keen eye for detail and the ability to analyse information to find the root cause of issues.
- Strong IT Skills: Proficiency in computer applications, including Word and Excel.
- Attention to Detail: The ability to follow procedures and accurately document your findings is essential.
- Excellent Communication: Clear and effective communication skills are a must.
- Education: Secondary education or an equivalent qualification in Maths and English is required.
Beneficial but Not Essential: Experience with laboratory best practices, problem-solving, and root cause analysis is a plus.
Important Details: You must be eligible to live and work in the UK and be able to provide a five-year referencing history (employment or other activities) for successful applicants.
Ready to apply? Please submit your application here or call Lottie at 01622585980.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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