property manager.

Personal Requirements:

• Strong understanding of Residential Property Management and relevant legislation.
• Excellent interpersonal and oral communication skills.
• Customer-focused with a diplomatic approach.
• Ability to work independently and prioritise workload effectively under pressure.
• Good literacy and numerical skills.

Main Duties and Responsibilities:

• Manage property portfolio (RICS/ARMA compliance).
• Support Head of Property Management with service delivery and income targets.
• Handle leaseholder inquiries and communications (calls, emails, correspondence).
• Attend and minute resident and director meetings.
• Address lease contraventions and manage related files.
• Coordinate with legal/admin for abandoned vehicle issues.
• Ensure smooth property operations.

Budgets:

• Prepare service charge budgets according to lease terms and transfers, submitting draft budgets to Directors for review and approval before year-end.
• Promptly and professionally respond to Director queries concerning budgets.

Inspections:

• Ensure regular property inspections are conducted by Health and Safety inspectors and that all raised points are actioned.
• Arrange meetings and inspections for all managed properties.
• Verify that all necessary service contracts and annual inspections are in place.
• Conduct regular property inspections as per management agreements and as circumstances require.
• Upload inspection reports to Riskbase and notify clients.

Insurance:

• Oversee insurance for all properties in the portfolio, including handling claims, renewals, and policy inquiries.
• Liaise with Loss Adjusters, obtain quotes for remedial works, and oversee emergency repairs.

Maintenance:

• Contact contractors to confirm their ability to perform works and issue work orders, seeking Director authorisation when necessary.
• Monitor contractor performance, follow through on job completion, and update the Property Management System (PMS).
• Issue and monitor the safe return of keys to contractors, recording information in the Key book.
• Ensure key cabinets are secure and closed daily.
• Maintain an updated Approved Contractors List, ensuring all contractors hold Public Liability Insurance.
• Prepare specifications for cleaning, gardening, window cleaning, etc., issue tenders, and appoint contractors in collaboration with senior property managers.
• Issue contracts to contractors, ensuring compliance with current health and safety legislation.
• Conduct regular site inspections to monitor works and keep Directors informed of progress before authorising part or full payments, in conjunction with the Head of Property Management.
• Ensure all contracts and schedule of works for properties are entered and updated in the computerised system.
• Advise all lessees and/or tenants of impending works.
• Regularly monitor contractor performance.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.