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        • willenhall, west midlands
        • permanent
        • £40,000 - £45,000 per year
        • full-time
        Are you an experienced Customer Service Manager looking for your next opportunity? Is delivering excellent customer service at the heart of everything you? Do you want to work in a fun and fast paced environment? If so, please read the below:BenefitsPermanent position£40,000 - £45,000 Progression opportunitiesParking on-site25 days holiday + BHShifts - Monday - Thursday 08:30 - 17:00 Friday 08:30 14:00 & Mon - Fri 08:00 AM - 16:30 PMWillenhall Main Purpose To ensure the team delivers an exceptional customer service experience to all of the customer base through effective management of the team. You will strive to ensure that the team deliver outstanding service to all Customers, creating a centre of excellence for the business, consistently ensuring timely and efficient solutions and advice and striving for continuous improvement.ResponsibilitiesTo ensure exceptional customer service is delivered by the customer services teamTo manage, motivate and develop the Customer services team (12-15 people) ensuring effective working practices are adopted and a positive 'can do' attitude is developed.To develop the tools available to better manage customer interactionContribute to achieving sales budgetPromptly & competently attend to escalated customer enquiries or complaintsEnsuring all relevant product and pricing databases are accurate and kept up to date and customers are aware of thisTo monitor commercial performanceEnsuring all relevant product and pricing databases are accurate and kept up to dateTake full responsibility of creating & maintaining KPI's which manage and drive efficiency within the customer service teamEstablish a robust training programmeTo monitor appropriate service admin departmental KPI performance, against target and apply appropriate corrective actions where requiredTo ensure, in relation to the actions of these business functions, that department budgetary and performance targets are metHelp define the strategy to deliver efficiency improvements, to drive change and increase customer satisfaction levels.Recruitment and selection of new team membersEnsure that effective communication channels are properly established within the teamEnsure that team members have all the information and the tools required to do their job effectively.Dealing promptly with employee grievances, issues with conduct and performance, escalating to the HR team when appropriate.Contributing to the pay review process as and when required, using objective reasoning.Take pro-active responsibility for the improvement of KPI's by providing data to Management and actions plans for improvement.To be responsible for the health, safety and welfare for all relevant employees and stakeholders. To continuously drive improvements in all aspects of health, safety and the environment.To manage, develop, motivate and foster dialogue with all personnel within the service administration function ensuring clear and achievable performance targets are set and monitored that reflect the overall business objectives and goalsTo forge a strong interdependent working relationship with all other service departments helping to identify and promote best practiceThe above list is not exhaustive and from time to time there may the need for ad-hoc duties as required to ensure the smooth running of the department.Requirements Customer Service Manager experience within a manufacturing environment is essentialExperience managing a team of around 15 peopleExperience focusing on customer needs and satisfaction; sets high standards for quality and quantityExcellent communication skills, with customer service at the heart of what you do Extensive e-commerce backgroundAnalytical problem solving skills Proven ability to set clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; monitors performance against deadlines and milestonesAbility to work under pressure, to deadlines with a strong determination to solve problems and resolve queries.Experience of using Microsoft office packages with good computer skillsExcellent interpersonal skillsInterviews are taking place next week, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you an experienced Customer Service Manager looking for your next opportunity? Is delivering excellent customer service at the heart of everything you? Do you want to work in a fun and fast paced environment? If so, please read the below:BenefitsPermanent position£40,000 - £45,000 Progression opportunitiesParking on-site25 days holiday + BHShifts - Monday - Thursday 08:30 - 17:00 Friday 08:30 14:00 & Mon - Fri 08:00 AM - 16:30 PMWillenhall Main Purpose To ensure the team delivers an exceptional customer service experience to all of the customer base through effective management of the team. You will strive to ensure that the team deliver outstanding service to all Customers, creating a centre of excellence for the business, consistently ensuring timely and efficient solutions and advice and striving for continuous improvement.ResponsibilitiesTo ensure exceptional customer service is delivered by the customer services teamTo manage, motivate and develop the Customer services team (12-15 people) ensuring effective working practices are adopted and a positive 'can do' attitude is developed.To develop the tools available to better manage customer interactionContribute to achieving sales budgetPromptly & competently attend to escalated customer enquiries or complaintsEnsuring all relevant product and pricing databases are accurate and kept up to date and customers are aware of thisTo monitor commercial performanceEnsuring all relevant product and pricing databases are accurate and kept up to dateTake full responsibility of creating & maintaining KPI's which manage and drive efficiency within the customer service teamEstablish a robust training programmeTo monitor appropriate service admin departmental KPI performance, against target and apply appropriate corrective actions where requiredTo ensure, in relation to the actions of these business functions, that department budgetary and performance targets are metHelp define the strategy to deliver efficiency improvements, to drive change and increase customer satisfaction levels.Recruitment and selection of new team membersEnsure that effective communication channels are properly established within the teamEnsure that team members have all the information and the tools required to do their job effectively.Dealing promptly with employee grievances, issues with conduct and performance, escalating to the HR team when appropriate.Contributing to the pay review process as and when required, using objective reasoning.Take pro-active responsibility for the improvement of KPI's by providing data to Management and actions plans for improvement.To be responsible for the health, safety and welfare for all relevant employees and stakeholders. To continuously drive improvements in all aspects of health, safety and the environment.To manage, develop, motivate and foster dialogue with all personnel within the service administration function ensuring clear and achievable performance targets are set and monitored that reflect the overall business objectives and goalsTo forge a strong interdependent working relationship with all other service departments helping to identify and promote best practiceThe above list is not exhaustive and from time to time there may the need for ad-hoc duties as required to ensure the smooth running of the department.Requirements Customer Service Manager experience within a manufacturing environment is essentialExperience managing a team of around 15 peopleExperience focusing on customer needs and satisfaction; sets high standards for quality and quantityExcellent communication skills, with customer service at the heart of what you do Extensive e-commerce backgroundAnalytical problem solving skills Proven ability to set clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; monitors performance against deadlines and milestonesAbility to work under pressure, to deadlines with a strong determination to solve problems and resolve queries.Experience of using Microsoft office packages with good computer skillsExcellent interpersonal skillsInterviews are taking place next week, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • worcester, west midlands
        • temporary
        • £9.40 - £10.40 per hour
        • part-time
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you looking for part-time hours to fit around your life?We are looking for you to join our expanding contact centre based on site within a world leader of the engineering and electronics industry. This role will be part home and part office based.Benefits:Annual bonus schemeAnnual leave entitlement of 28 days a year PRO RATA33 days PER ANNUM after 12 weeks (including bank holidays)Free parking availableOn-site subsidised canteenPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday-Friday, 16:00PM-20:00PMRotating Saturdays, 08:00AM & 17:00PM4 hour shift2 out of 5 rotaRotating Sundays1 out of 5 rota1 day in LieuResponsibilities:Providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer data.Advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaints.Training is provided and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceeded.Work within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goals.RequirementsPrevious experience as a Customer Service Advisor and/or be familiar with working within a contact centre environment. IT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentThis is a temporary assignment ongoing.Does this sound like the perfect job to you? Apply today for immediate consideration!
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you looking for part-time hours to fit around your life?We are looking for you to join our expanding contact centre based on site within a world leader of the engineering and electronics industry. This role will be part home and part office based.Benefits:Annual bonus schemeAnnual leave entitlement of 28 days a year PRO RATA33 days PER ANNUM after 12 weeks (including bank holidays)Free parking availableOn-site subsidised canteenPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday-Friday, 16:00PM-20:00PMRotating Saturdays, 08:00AM & 17:00PM4 hour shift2 out of 5 rotaRotating Sundays1 out of 5 rota1 day in LieuResponsibilities:Providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer data.Advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaints.Training is provided and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceeded.Work within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goals.RequirementsPrevious experience as a Customer Service Advisor and/or be familiar with working within a contact centre environment. IT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentThis is a temporary assignment ongoing.Does this sound like the perfect job to you? Apply today for immediate consideration!
        • rochester, south east
        • permanent
        • £29,000 per year
        • full-time
        Job RoleMy client is looking for an experienced plumber to work on a permanent contract to work in London and the South East. Company Benefits£29,000 per annum Company VanFuel card 28 days holiday Paid travel timeClientsTo ensure that end result is to the Client's satisfaction and achieves design specification, as per instructions from the Senior Mechanical Manager.Key AccountabilitiesGeneral commercial plumbing and pipework installations, including sanitary, drainage, domestic services, and heating, but additionally ventilation & air conditioning.Installation of plant including boilers, pumps, & valves, fans, air handling units, and fan coil units.Carry out works at various sites as directed by the Mechanical Supervisor/Project Manager in order to ensure that equipment and associated systems are installed to specification, safely, and to all relevant regulations.Independent working to find and present faults to Line Manager, including professional assessments and advice to the ClientAssessment of materials required and ordering of those items following laid down company process and proceduresTo ensure that all projects are implemented correctly to the specification and costs constraints set by the Senior Mechanical Manager.Follow all statutory and company policies and procedures to ensure safe working practices in line with HSE legislation.Attend training to develop knowledge, and satisfy relevant statutory requirements to carry out the role.Key Skills3 Years post apprenticeship experience in commercial and industrial installations.Clean driving license.NVQ Level 2 Plumbing or higher essentialUnvented hot water (G3) certification essentialPrevious working experience of commercial drainage, domestic services, and heating installations essentialPrevious knowledge of steel barrel pipework installations essential.CSCS Card, PASMA, IPAF, Asbestos Awareness, Manual Handling and First Aid - desirable and will be required in the long term.Read and understand drawings and specificationsAbility to work at height and in confined spaces.Diagnostic information gathering, analytical & forward-thinking with technical expertiseHigh-level security clearances will be required and will include advanced DBS checksIf you are interested in this vacancy please email your CV Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Job RoleMy client is looking for an experienced plumber to work on a permanent contract to work in London and the South East. Company Benefits£29,000 per annum Company VanFuel card 28 days holiday Paid travel timeClientsTo ensure that end result is to the Client's satisfaction and achieves design specification, as per instructions from the Senior Mechanical Manager.Key AccountabilitiesGeneral commercial plumbing and pipework installations, including sanitary, drainage, domestic services, and heating, but additionally ventilation & air conditioning.Installation of plant including boilers, pumps, & valves, fans, air handling units, and fan coil units.Carry out works at various sites as directed by the Mechanical Supervisor/Project Manager in order to ensure that equipment and associated systems are installed to specification, safely, and to all relevant regulations.Independent working to find and present faults to Line Manager, including professional assessments and advice to the ClientAssessment of materials required and ordering of those items following laid down company process and proceduresTo ensure that all projects are implemented correctly to the specification and costs constraints set by the Senior Mechanical Manager.Follow all statutory and company policies and procedures to ensure safe working practices in line with HSE legislation.Attend training to develop knowledge, and satisfy relevant statutory requirements to carry out the role.Key Skills3 Years post apprenticeship experience in commercial and industrial installations.Clean driving license.NVQ Level 2 Plumbing or higher essentialUnvented hot water (G3) certification essentialPrevious working experience of commercial drainage, domestic services, and heating installations essentialPrevious knowledge of steel barrel pipework installations essential.CSCS Card, PASMA, IPAF, Asbestos Awareness, Manual Handling and First Aid - desirable and will be required in the long term.Read and understand drawings and specificationsAbility to work at height and in confined spaces.Diagnostic information gathering, analytical & forward-thinking with technical expertiseHigh-level security clearances will be required and will include advanced DBS checksIf you are interested in this vacancy please email your CV Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • birmingham, west midlands
        • contract
        • £29,064 - £40,698 per year
        • full-time
        We're currently have a great opportunity working with the West Midlands Police working as a Commercial Services Manager/Customer Service Manager for the vehicle recovery unit. You will be required to travel across Birmingham (primarily based at Lloyd House and manage various teams. If you have a passion for customer service this could be a great opportunity to serve your local community. About the role:You will be responsible for managing and driving the day to day delivery and performance of the Vehicle Recovery Unit.Key Responsibilities:Coach and mentor the team, creating a professional environment and promote a solution focused approach.Ensure that the team have the correct skills, competencies and resource levels to deliver. To manage the performance of the Vehicle Recovery team ensuring that achievements are celebrated, weak/poor performance is addressed robustly and talent is developed. To implement appropriate performance indicators as required.Promote a high quality, effective, efficient and consistent service delivered against agreed governance, service level agreements, performance targets, audit controls, Force policy and statutory legislation.Monitor service and staff performance on a daily basis. Accountable for the provision and analysis of accurate, timely, relevant and useable management information which identifies current performance and informs both areas of immediate improvement and the future design of the service.The post holder is responsible for his/her own self development on a continuous basis and for developing and maintaining a substantial body of up-to-date knowledge about the area of business and a detailed generalist knowledge across a wide spectrum of related fields, and as such will be expected to undertake suitable development and training. To enhance own performance, working constructively with the line manager to identify personal strengths and agreeing action in relation to development needs.Act as an expert in the post holders areas of responsibility. Providing clear, balanced and accurate technical advice and guidance relating to governance, service level agreements, operating procedures, systems, policy, legislation & regulation and national codes of practice. Advising direct reports, team members, the senior leadership team and other key stakeholders outside of Shared Services.Review, investigate and respond in a timely manner to complaints from service users/customers in conjunction with the Commercial Services Manager. Accurately record all complaints and shared 'lessons learnt' with the appropriate parties.Work with stakeholders, other Service Delivery Managers and the Commercial Services Manager to ensure that agreed processes, policies, SLAs remain relevant and fit for purpose. Ensure that all processes are subject to regular review and that any changes are subject to consultation and evaluation.Qualifications - InternalKnowledge of what excellent service delivery looks and feels like.Achieves outcomes for customers- is customer and outcome focused. Experience of delivering successful change that improves service delivery. Uses initiative, is innovative and resilient. Knowledge and experience of developing service level agreements, standard operating procedures, processes and audit controls.Creative thinker - with the ability to see the bigger picture. Able to understand the strategic aims and objectives of the organisationAble to inspire confidence, communicates a compelling vision.Manages resources and plans for high performance to gain the maximum benefit, plans ahead and demonstrates breadth of thinking. Possess a high degree of accuracy and attention to detail. Able to deliver results in a highly pressured environment and work without direct supervision.Able to analyse and communicate complex issues and topics (including policy and legislation) to a variety of audiences verbally and in written reports.Awareness and sensitivity to be able to manage successfully within a political environment.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We're currently have a great opportunity working with the West Midlands Police working as a Commercial Services Manager/Customer Service Manager for the vehicle recovery unit. You will be required to travel across Birmingham (primarily based at Lloyd House and manage various teams. If you have a passion for customer service this could be a great opportunity to serve your local community. About the role:You will be responsible for managing and driving the day to day delivery and performance of the Vehicle Recovery Unit.Key Responsibilities:Coach and mentor the team, creating a professional environment and promote a solution focused approach.Ensure that the team have the correct skills, competencies and resource levels to deliver. To manage the performance of the Vehicle Recovery team ensuring that achievements are celebrated, weak/poor performance is addressed robustly and talent is developed. To implement appropriate performance indicators as required.Promote a high quality, effective, efficient and consistent service delivered against agreed governance, service level agreements, performance targets, audit controls, Force policy and statutory legislation.Monitor service and staff performance on a daily basis. Accountable for the provision and analysis of accurate, timely, relevant and useable management information which identifies current performance and informs both areas of immediate improvement and the future design of the service.The post holder is responsible for his/her own self development on a continuous basis and for developing and maintaining a substantial body of up-to-date knowledge about the area of business and a detailed generalist knowledge across a wide spectrum of related fields, and as such will be expected to undertake suitable development and training. To enhance own performance, working constructively with the line manager to identify personal strengths and agreeing action in relation to development needs.Act as an expert in the post holders areas of responsibility. Providing clear, balanced and accurate technical advice and guidance relating to governance, service level agreements, operating procedures, systems, policy, legislation & regulation and national codes of practice. Advising direct reports, team members, the senior leadership team and other key stakeholders outside of Shared Services.Review, investigate and respond in a timely manner to complaints from service users/customers in conjunction with the Commercial Services Manager. Accurately record all complaints and shared 'lessons learnt' with the appropriate parties.Work with stakeholders, other Service Delivery Managers and the Commercial Services Manager to ensure that agreed processes, policies, SLAs remain relevant and fit for purpose. Ensure that all processes are subject to regular review and that any changes are subject to consultation and evaluation.Qualifications - InternalKnowledge of what excellent service delivery looks and feels like.Achieves outcomes for customers- is customer and outcome focused. Experience of delivering successful change that improves service delivery. Uses initiative, is innovative and resilient. Knowledge and experience of developing service level agreements, standard operating procedures, processes and audit controls.Creative thinker - with the ability to see the bigger picture. Able to understand the strategic aims and objectives of the organisationAble to inspire confidence, communicates a compelling vision.Manages resources and plans for high performance to gain the maximum benefit, plans ahead and demonstrates breadth of thinking. Possess a high degree of accuracy and attention to detail. Able to deliver results in a highly pressured environment and work without direct supervision.Able to analyse and communicate complex issues and topics (including policy and legislation) to a variety of audiences verbally and in written reports.Awareness and sensitivity to be able to manage successfully within a political environment.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • bridgend, wales
        • temporary
        • £8.92 per hour
        • full-time
        This is a really unique opportunity to join a fantastic organisation that really make a difference to people's lives on a Temporary basis up until the end of December 2020.You will be responsible for visiting different sites across South Wales on a daily basis, meeting with member's of the public, asking them a number of questions before they attend an appointment and then cleaning down an areas they have been in contact with once their appointment is over.You will be working full time hours, the earliest possibly start in the morning would be 7am and your latest possible finish would be 7pm in the evening.This is a weekly paid role.For more information, please click APPLY NOW!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        This is a really unique opportunity to join a fantastic organisation that really make a difference to people's lives on a Temporary basis up until the end of December 2020.You will be responsible for visiting different sites across South Wales on a daily basis, meeting with member's of the public, asking them a number of questions before they attend an appointment and then cleaning down an areas they have been in contact with once their appointment is over.You will be working full time hours, the earliest possibly start in the morning would be 7am and your latest possible finish would be 7pm in the evening.This is a weekly paid role.For more information, please click APPLY NOW!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • telford, west midlands
        • temporary
        • £9.00 per hour
        • full-time
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company? We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts and paid holiday. Do you have a proactive and professional approach to your work? If yes, please apply today!Benefits:Weekly payPotential for contract to go longer37.5 hours per week - Full time - M-FAccrue paid holidaysParking and bike storage Based in Telford with excellent link to public transportHealth & safety training and supportAccess to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£9.00 per hour Responsibilities:Accepting inbound telephone calls from customers into national customer contact centreDirecting calls to correct place first time if customer care advisor can not give informationKnowledge to be provided by Customer care advisor:BFOSAPExcelTEAMSProduct price and availability across all company Brands.Standard delivery days and cut off times for deliveriesTelephone extensions and connection as requiredFranchise Distributor location and contact detailsLocal Sales Engineer informationDiscount groups and weightsProof of delivery for dispatched goodsInformation for events and promotionsSupport the returns processAdvise on logistics service offerPromotion of company digital tools to our customersCatalogue order requestsProcessing Sales orders when requiredRequirements:Good communication skills and an understanding of verbal and written EnglishProfessional manorAttention to detailExcellent attendance levels and attitude Apply today and our team will contact you within 24hours!
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company? We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts and paid holiday. Do you have a proactive and professional approach to your work? If yes, please apply today!Benefits:Weekly payPotential for contract to go longer37.5 hours per week - Full time - M-FAccrue paid holidaysParking and bike storage Based in Telford with excellent link to public transportHealth & safety training and supportAccess to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£9.00 per hour Responsibilities:Accepting inbound telephone calls from customers into national customer contact centreDirecting calls to correct place first time if customer care advisor can not give informationKnowledge to be provided by Customer care advisor:BFOSAPExcelTEAMSProduct price and availability across all company Brands.Standard delivery days and cut off times for deliveriesTelephone extensions and connection as requiredFranchise Distributor location and contact detailsLocal Sales Engineer informationDiscount groups and weightsProof of delivery for dispatched goodsInformation for events and promotionsSupport the returns processAdvise on logistics service offerPromotion of company digital tools to our customersCatalogue order requestsProcessing Sales orders when requiredRequirements:Good communication skills and an understanding of verbal and written EnglishProfessional manorAttention to detailExcellent attendance levels and attitude Apply today and our team will contact you within 24hours!
        • docklands, london
        • temporary
        • £12.00 - £12.00, per hour, + HOLIDAY PAY
        • full-time
        HELPDESK OPERATIVE REQUIREDOur multinational Facilities Management client is seeking a Helpdesk one of their reputable sites. Do you enjoy working in a busy environment where no day is the same? If so, this is the perfect role for you!!Do you have previous experience in FM?Are you a proven Helpdesk Operative?The Helpdesk Operative role is to support our clients Transport sector for a rail contract we have recently been rewarded covering the estate 24/7 365 days a year. The Helpdesk Operative will form part of a team responsible for the recording, allocation and progressing of reactive & planned engineering requests on the contract.Benefits & Details 4 days off 4 days offDays and NightsShift Pattern 7am - 7pm £12 per hour + holiday payLocal to public transportLocal shops and restaurantsOpportunity to bring a high degree of exposure to your CVSkills RequiredExceptional organisational skills.Ability to handle conflicting workloads and to work under pressure.An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service at all timesAbility to develop effective relations with key stakeholders including senior management, customers, staff teams and clientsAbility to set and achieve targets via effective engagement with stakeholder groupsStrong communications skills and plain English writing skills.Effective communication and presentation skills.If you are interested in joining their customer focused team you first must:Have previous experienceBe reliable and flexible; able to consider extra hours if neededIf you are interested in this position, Please use the apply button below. Alternatively you can call Kay on 01489 560 180 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        HELPDESK OPERATIVE REQUIREDOur multinational Facilities Management client is seeking a Helpdesk one of their reputable sites. Do you enjoy working in a busy environment where no day is the same? If so, this is the perfect role for you!!Do you have previous experience in FM?Are you a proven Helpdesk Operative?The Helpdesk Operative role is to support our clients Transport sector for a rail contract we have recently been rewarded covering the estate 24/7 365 days a year. The Helpdesk Operative will form part of a team responsible for the recording, allocation and progressing of reactive & planned engineering requests on the contract.Benefits & Details 4 days off 4 days offDays and NightsShift Pattern 7am - 7pm £12 per hour + holiday payLocal to public transportLocal shops and restaurantsOpportunity to bring a high degree of exposure to your CVSkills RequiredExceptional organisational skills.Ability to handle conflicting workloads and to work under pressure.An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service at all timesAbility to develop effective relations with key stakeholders including senior management, customers, staff teams and clientsAbility to set and achieve targets via effective engagement with stakeholder groupsStrong communications skills and plain English writing skills.Effective communication and presentation skills.If you are interested in joining their customer focused team you first must:Have previous experienceBe reliable and flexible; able to consider extra hours if neededIf you are interested in this position, Please use the apply button below. Alternatively you can call Kay on 01489 560 180 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • newport, wales
        • permanent
        • £22,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • biggleswade, east of england
        • contract
        • competitive
        • full-time
        An exciting opportunity to work within the Anti-Corruption Unit Intelligence for the Cambridgeshire Police. They are looking an Anti-Corruption Unit Intelligence Coordinator to join them for a 6 months contract! Role: Anti-Corruption Unit Intelligence CoordinatorLocation: BiggleswadeSalary: £13.58 p/hDuration: ASAP for 6 MonthsShifts: Monday to Friday - 08:00 to 16:00 - working from home Main purpose of the role: To contribute to achieving the vision, purpose and values of Bedfordshire Police, Cambridgeshire and Hertfordshire Constabularies.To support the operational requirements of the Anti-Corruption Unit, by assessing, developing and disseminating intelligence received within the unit.Key Responsibilities* Develop intelligence linked to ACU Control Strategy Priorities and gather evidence, both covertly and overtly, in order to conduct criminal and or/misconduct investigations involving corruption across Bedfordshire, Cambridgeshire and Hertfordshire.* Prevent staff entering into corruption by using intelligence to support the achievement of corruption prevention objectives of identification and intervention.* Ensure the Anti-Corruption Unit manage and process intelligence utilising appropriate systems to sanitise and create intelligence in line with the National Intelligence Model.* Collect and collate information from a variety of systems and sources in order to inform risk assessment of the information and identify suitable course of action.* Disseminate intelligence in the appropriate manner, to relevant organisation, department and/or individuals, whilst maintaining the required confidentiality, sensitively and duty of care.* Support national, regional and local requests for intelligence by thoroughly researching all relevant sources of intelligence and presenting the results in a coherent and professional manner.* Liaise with internal and external partners to develop intelligence opportunities for the Anti-Corruption Unit.* Be an active member of PSD, providing assistance to other members of the unit through attending meetings, training etc. as required. Share knowledge gained for wider departmental benefit. Key Requirements* Risk assessment experience* Experience with Research and finding information* Computer literate* Strong communication skills* Good team player Apply Now! To get your CV in front of the hiring manager today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        An exciting opportunity to work within the Anti-Corruption Unit Intelligence for the Cambridgeshire Police. They are looking an Anti-Corruption Unit Intelligence Coordinator to join them for a 6 months contract! Role: Anti-Corruption Unit Intelligence CoordinatorLocation: BiggleswadeSalary: £13.58 p/hDuration: ASAP for 6 MonthsShifts: Monday to Friday - 08:00 to 16:00 - working from home Main purpose of the role: To contribute to achieving the vision, purpose and values of Bedfordshire Police, Cambridgeshire and Hertfordshire Constabularies.To support the operational requirements of the Anti-Corruption Unit, by assessing, developing and disseminating intelligence received within the unit.Key Responsibilities* Develop intelligence linked to ACU Control Strategy Priorities and gather evidence, both covertly and overtly, in order to conduct criminal and or/misconduct investigations involving corruption across Bedfordshire, Cambridgeshire and Hertfordshire.* Prevent staff entering into corruption by using intelligence to support the achievement of corruption prevention objectives of identification and intervention.* Ensure the Anti-Corruption Unit manage and process intelligence utilising appropriate systems to sanitise and create intelligence in line with the National Intelligence Model.* Collect and collate information from a variety of systems and sources in order to inform risk assessment of the information and identify suitable course of action.* Disseminate intelligence in the appropriate manner, to relevant organisation, department and/or individuals, whilst maintaining the required confidentiality, sensitively and duty of care.* Support national, regional and local requests for intelligence by thoroughly researching all relevant sources of intelligence and presenting the results in a coherent and professional manner.* Liaise with internal and external partners to develop intelligence opportunities for the Anti-Corruption Unit.* Be an active member of PSD, providing assistance to other members of the unit through attending meetings, training etc. as required. Share knowledge gained for wider departmental benefit. Key Requirements* Risk assessment experience* Experience with Research and finding information* Computer literate* Strong communication skills* Good team player Apply Now! To get your CV in front of the hiring manager today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • manchester, north west
        • contract
        • £20,000 per year
        • full-time
        An exiting opportunity has arisen to join one of the largest FMCG businesses in the UK as they seek a Korean speaking customer service executive working from home for a 6 month fixed term contract to assist with covering peak working a variation of shifts (days)Developing & maintaining relationships with customers is crucial to the success and expansion of the client to assist with supporting there ambitious growth.They are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking help drive them forwardResponsibilities of the role: Resolving customer queries via Telephone, Email, Live Chat & Social Media channelsWorking within the international Customer Service TeamWorking to department targetsMaintaining a high level of quality on each call or contactStriving for first time resolutionBuilding customer relationshipsUnderstanding customer needs and providing suitable resolutionsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        An exiting opportunity has arisen to join one of the largest FMCG businesses in the UK as they seek a Korean speaking customer service executive working from home for a 6 month fixed term contract to assist with covering peak working a variation of shifts (days)Developing & maintaining relationships with customers is crucial to the success and expansion of the client to assist with supporting there ambitious growth.They are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking help drive them forwardResponsibilities of the role: Resolving customer queries via Telephone, Email, Live Chat & Social Media channelsWorking within the international Customer Service TeamWorking to department targetsMaintaining a high level of quality on each call or contactStriving for first time resolutionBuilding customer relationshipsUnderstanding customer needs and providing suitable resolutionsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • wakefield, yorkshire and the humber
        • temporary
        • £8.72 per hour
        • full-time
        A high profile business based in Wakefield is looking for multiple Customer Service Advisors to join their team.On offer is a competitive salary, fantastic training program, free on-site parking and the shift pattern is 9am-5pm Monday to Friday in a well established business! This role is to start on the 12th October on a temp-perm basis.The duties of the role include:* Provide customers with an excellent customer service experience via telephone and email* Manage customer orders* Processing customer returns* Response to email queries*General administration dutiesTo be considered for the role you'll need to be able to demonstrate the following:*Previous experience of customer service*High levels of energy*Commitment to providing excellent customer service*The ability to prioritise your workload and operate independently If you're immediately available or looking for a new challenge and want to join an exciting, fast paced, household name business, please apply now or call Patryk at Randstad Leeds Office.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A high profile business based in Wakefield is looking for multiple Customer Service Advisors to join their team.On offer is a competitive salary, fantastic training program, free on-site parking and the shift pattern is 9am-5pm Monday to Friday in a well established business! This role is to start on the 12th October on a temp-perm basis.The duties of the role include:* Provide customers with an excellent customer service experience via telephone and email* Manage customer orders* Processing customer returns* Response to email queries*General administration dutiesTo be considered for the role you'll need to be able to demonstrate the following:*Previous experience of customer service*High levels of energy*Commitment to providing excellent customer service*The ability to prioritise your workload and operate independently If you're immediately available or looking for a new challenge and want to join an exciting, fast paced, household name business, please apply now or call Patryk at Randstad Leeds Office.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • wokingham, south east
        • temporary
        • £12.30 per hour
        • full-time
        Do you pride yourself on being able to provide outstanding Customer Service? Are you a natural communicator?We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team.Benefits:On-site car parking and cycle storageSubsidized on-site restaurantOn-site gymComprehensive trainingDiscounted staff shop Annual bonus schemeDue to Covid this role will involve working from home for the foreseeable future - all necessary equipment will be provided. Hours of work and pay rate:Monday to Thursday 09:00AM-17:30PMFriday 09:00AM-17:00PMPay rate of £12.30 per hour. Responsibilities:This role is to support the UK market, so you would be dealing with inbound calls from healthcare professionals who are predominantly within the NHS and the private medical sector.Processing telephone orders, inquiries, complaints, and requests for informationArranging for returns and credits to customers' accountsProvide updates to customers and collect feedback on customer satisfactionWorking with stakeholders from all areas of the businessMaintaining corporate SLAs and individual KPIsResponding to email inquiries from customersMaintaining customer and product knowledge Requirements:Strong customer focusEffective communication skills in English - verbal and writtenAbility to work in a team environmentGood computer skills including data inputAbility to work in a fast-paced and busy environmentOrganizational, numerical and administrative skillsWillingness to take ownership of issues and resolve them when necessaryIf you're passionate about delivering a high-quality service to corporate customers, then apply today!
        Do you pride yourself on being able to provide outstanding Customer Service? Are you a natural communicator?We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team.Benefits:On-site car parking and cycle storageSubsidized on-site restaurantOn-site gymComprehensive trainingDiscounted staff shop Annual bonus schemeDue to Covid this role will involve working from home for the foreseeable future - all necessary equipment will be provided. Hours of work and pay rate:Monday to Thursday 09:00AM-17:30PMFriday 09:00AM-17:00PMPay rate of £12.30 per hour. Responsibilities:This role is to support the UK market, so you would be dealing with inbound calls from healthcare professionals who are predominantly within the NHS and the private medical sector.Processing telephone orders, inquiries, complaints, and requests for informationArranging for returns and credits to customers' accountsProvide updates to customers and collect feedback on customer satisfactionWorking with stakeholders from all areas of the businessMaintaining corporate SLAs and individual KPIsResponding to email inquiries from customersMaintaining customer and product knowledge Requirements:Strong customer focusEffective communication skills in English - verbal and writtenAbility to work in a team environmentGood computer skills including data inputAbility to work in a fast-paced and busy environmentOrganizational, numerical and administrative skillsWillingness to take ownership of issues and resolve them when necessaryIf you're passionate about delivering a high-quality service to corporate customers, then apply today!
        • leeds, yorkshire and the humber
        • temporary
        • £12.28 per hour
        • full-time
        Do you pride yourself on being able to provide outstanding Customer Service? Are you a natural communicator? Are you a recent graduate looking for the first step in a rewarding career?We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team. This role is to support healthcare professionals who use our client's medical devices and equipment in critical and medical environments. A professional and competent outlook is paramount in this role. BenefitsBring your own ideas and shape the departmentBonus scheme (Performance based)Onsite Gym for employee useDiscounted onsite product ShopCareer Development Opportunities Pay & HoursSalary £12.28 per hour37 HOURS per week, Monday to FridayHours: 08:00AM - 18:00PM, hours flexible between these times ResponsibilitiesManage telephone enquiries through to a satisfactory resolutionThrough this log all interactions in Salesforce CRM with a Right First-Time mindsetProcess customer orders with accuracy, and following correct proceduresResponsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelEstablish and promote customer relationship building and share the voice of the customer feedbackDrives first time resolutionResponsible for driving root-cause analysis and action plans using available reporting tools.Responsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelsAssist in the development of a working environment for his/her team that fosters commitment, high energy, innovation, teamwork, customer dedication, and continuous improvement. The Leeds site has a culture of continuous improvement, Health and Safety, and all-round Quality assurance. We take pride in the work we do with our patients and employees and this role is seen a vital to that continuing mentality Requirements:The below are skills and competencies required in this role.Excellent communication skills, both verbal and writtenProven ability to establish and grow customer relationships over the telephoneA self-motivated, committed team player that takes initiative/ownershipAbility to develop close relationships with customers, suppliers, colleagues and senior stakeholdersStrong decision-making ability and ability to give clear directionsGood understanding of departmental objectives and how they fit into the end to end supply chainKnowledge of Excel; familiarity with business intelligence toolsAnalytical skills and strong organizational abilitiesAttention to detailProblem-solving aptitude The below are Education and experience required for this role.Educated to A level standard and or NVQ level 3Relevant experience in Customer Services, principally in telephone work, with a Customer first mind set.Proficient in Microsoft PackagesPositively support LEAN, 6S, process excellence/improvements.Customer-focused & goal orientatedTakes personal responsibility for decisions and delivering resultsEnsure compliance with the Company's product complaint process.Willingness to travel, and attend meetings as required.This role will help you become part of a high performing team, allowing you to demonstrate leadership qualities and be an important business partner We have a culture of personal development so providing you have the personal capability and customer service experience we will work with you to develop yourself fully whilst working in this role.We receive a high volume of applications and if you have not been contacted within 4 weeks please consider that you have not been successful at this time.
        Do you pride yourself on being able to provide outstanding Customer Service? Are you a natural communicator? Are you a recent graduate looking for the first step in a rewarding career?We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team. This role is to support healthcare professionals who use our client's medical devices and equipment in critical and medical environments. A professional and competent outlook is paramount in this role. BenefitsBring your own ideas and shape the departmentBonus scheme (Performance based)Onsite Gym for employee useDiscounted onsite product ShopCareer Development Opportunities Pay & HoursSalary £12.28 per hour37 HOURS per week, Monday to FridayHours: 08:00AM - 18:00PM, hours flexible between these times ResponsibilitiesManage telephone enquiries through to a satisfactory resolutionThrough this log all interactions in Salesforce CRM with a Right First-Time mindsetProcess customer orders with accuracy, and following correct proceduresResponsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelEstablish and promote customer relationship building and share the voice of the customer feedbackDrives first time resolutionResponsible for driving root-cause analysis and action plans using available reporting tools.Responsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelsAssist in the development of a working environment for his/her team that fosters commitment, high energy, innovation, teamwork, customer dedication, and continuous improvement. The Leeds site has a culture of continuous improvement, Health and Safety, and all-round Quality assurance. We take pride in the work we do with our patients and employees and this role is seen a vital to that continuing mentality Requirements:The below are skills and competencies required in this role.Excellent communication skills, both verbal and writtenProven ability to establish and grow customer relationships over the telephoneA self-motivated, committed team player that takes initiative/ownershipAbility to develop close relationships with customers, suppliers, colleagues and senior stakeholdersStrong decision-making ability and ability to give clear directionsGood understanding of departmental objectives and how they fit into the end to end supply chainKnowledge of Excel; familiarity with business intelligence toolsAnalytical skills and strong organizational abilitiesAttention to detailProblem-solving aptitude The below are Education and experience required for this role.Educated to A level standard and or NVQ level 3Relevant experience in Customer Services, principally in telephone work, with a Customer first mind set.Proficient in Microsoft PackagesPositively support LEAN, 6S, process excellence/improvements.Customer-focused & goal orientatedTakes personal responsibility for decisions and delivering resultsEnsure compliance with the Company's product complaint process.Willingness to travel, and attend meetings as required.This role will help you become part of a high performing team, allowing you to demonstrate leadership qualities and be an important business partner We have a culture of personal development so providing you have the personal capability and customer service experience we will work with you to develop yourself fully whilst working in this role.We receive a high volume of applications and if you have not been contacted within 4 weeks please consider that you have not been successful at this time.
        • bingley, yorkshire and the humber
        • temporary
        • £8.91 per hour
        • full-time
        A high profile retail business based in Bingley is looking for multiple Customer Service Advisors to join their team. On offer is a competitive salary, on-site canteen, the shift pattern is 9am-5pm Monday to Friday and free parking on-site in a well established business! This role is to start on the 5th October for 9 weeks, therefore please make sure you are available for the duration of the contract. The duties of the role include:* Provide customers with an excellent customer service experience via telephone and email* Manage customer orders* Processing customer returns* Response to email queries*General administration duties To be considered for the role you'll need to be able to demonstrate the following:*Previous experience of customer service *High levels of energy *Commitment to providing excellent customer service*The ability to prioritise your workload and operate independently If you're immediately available or looking for a new challenge and want to join an exciting, fast paced, household name business, please apply now or call Patryk at Randstad Leeds Office.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A high profile retail business based in Bingley is looking for multiple Customer Service Advisors to join their team. On offer is a competitive salary, on-site canteen, the shift pattern is 9am-5pm Monday to Friday and free parking on-site in a well established business! This role is to start on the 5th October for 9 weeks, therefore please make sure you are available for the duration of the contract. The duties of the role include:* Provide customers with an excellent customer service experience via telephone and email* Manage customer orders* Processing customer returns* Response to email queries*General administration duties To be considered for the role you'll need to be able to demonstrate the following:*Previous experience of customer service *High levels of energy *Commitment to providing excellent customer service*The ability to prioritise your workload and operate independently If you're immediately available or looking for a new challenge and want to join an exciting, fast paced, household name business, please apply now or call Patryk at Randstad Leeds Office.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £19,000 per year
        • full-time
        We have an exciting opportunity to join a leading fleet company. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. We are looking for someone with a fleet/ parts advisor background! Your Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible. Undertake regular communication to all Customers as work progresses through to completion.To authorise scheduled and unscheduled work via our online portal.Liaison with internal depots and mobile technicians.To maximise capture of all recharge and warranty work.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or the company attends the vehicle distress incident within agreed timescalesYour Skills/ Experience Previous experience within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous. Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits:Salary of £190008/4 9/5 shift On-site parking and cycle storage28 days holidayFlexible benefitsIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an exciting opportunity to join a leading fleet company. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. We are looking for someone with a fleet/ parts advisor background! Your Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible. Undertake regular communication to all Customers as work progresses through to completion.To authorise scheduled and unscheduled work via our online portal.Liaison with internal depots and mobile technicians.To maximise capture of all recharge and warranty work.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or the company attends the vehicle distress incident within agreed timescalesYour Skills/ Experience Previous experience within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous. Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits:Salary of £190008/4 9/5 shift On-site parking and cycle storage28 days holidayFlexible benefitsIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • permanent
        • £22,000 - £23,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newcastle upon tyne, north east
        • permanent
        • £16,000 - £18,000 per year
        • full-time
        Customer Support Agent (German Speaking)Salary £16,000 - £18,00037.5 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.Salary: 16,000 - 18,000 PAMy client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any rele