HELPDESK CALL LOGGER REQUIRED

Our multinational Facilities Management client is seeking a Helpdesk one of their reputable sites.

Do you have previous experience in FM?

The Helpdesk Operative role is to support our clients Transport sector for a rail contract we have recently been rewarded covering the estate 24/7 365 days a year. The Helpdesk Operative will form part of a team responsible for the recording, allocation and progressing of reactive & planned engineering requests on the contract.

General Overview

Log and allocate all customer requests to relevant provider. Deliver excellent Customer Service and interpret and manage work orders through Planon and Sharepoint systems ensuring that SLA's and KPI's are met. Provision of administrative support as required.

Benefits & Details

6am - 6pm
4 on 3 off
2 week training 7am - 7pm
£12 per hour + holiday pay
Local to public transport
Local shops and restaurants
Opportunity to bring a high degree of exposure to your CV

Skills Required

Exceptional organisational skills.
Ability to handle conflicting workloads and to work under pressure.
An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service at all times
Strong communications skills and plain English writing skills.
Effective communication and presentation skills.

If you are interested in joining their customer focused team you first must:

Have previous experience
Be reliable and flexible; able to consider extra hours if needed

If you are interested in this position, Please use the apply button below. Alternatively you can call Kay on 01489 560 180

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.