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      • edinburgh, scotland
      • temporary
      • randstad accountancy & finance
      ROLE DESCRIPTION: You will be key to Helping British Businesses Recover by supporting UK businesses within a responsible, sustainable and inclusive bank.This is an inbound Telephony role where your working day will involve helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs in an efficient and effective manner. You will use your skills and knowledge to ensure each of our customers is provided with an excellent & empathetic customer experience. The day to day banking needs that you will be supporting our customers with include queries relating to cheques, money transfers, balance enquiries, Internet Banking registrations and debit card queries. SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extensionRate of pay: £10.33 per hourWorking hours: 35 hours per week between 7am and 8pm on a shift rotation which includes working a Saturday between 9am and 2pm every 4 weeks. Length of contract: Minimum 6 months with good opportunity to be extended Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      ROLE DESCRIPTION: You will be key to Helping British Businesses Recover by supporting UK businesses within a responsible, sustainable and inclusive bank.This is an inbound Telephony role where your working day will involve helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs in an efficient and effective manner. You will use your skills and knowledge to ensure each of our customers is provided with an excellent & empathetic customer experience. The day to day banking needs that you will be supporting our customers with include queries relating to cheques, money transfers, balance enquiries, Internet Banking registrations and debit card queries. SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extensionRate of pay: £10.33 per hourWorking hours: 35 hours per week between 7am and 8pm on a shift rotation which includes working a Saturday between 9am and 2pm every 4 weeks. Length of contract: Minimum 6 months with good opportunity to be extended Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • glasgow, scotland
      • temporary
      • £10.00 - £10.11 per hour
      • randstad accountancy & finance
      We have a great opportunity for motivated and driven individuals to work as a Customer Care Advisor for a leading Financial Services organisation. This is a really exciting opportunity to kick-start your career within Financial Services in a customer focused role.As a customer care advisor, you will have the opportunity to use your skills and ideas to provide exceptional customer service to our client's new and existing customers. What you will be doing: You will support new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience. Help Britain and Northern Ireland prosper and ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility. Job Description ▪ Enter data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule. Role DetailsCustomer Care AdvisorHourly Rate: £10.02 - £10.1135 hours per week6 month contract likely to be extendedRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      We have a great opportunity for motivated and driven individuals to work as a Customer Care Advisor for a leading Financial Services organisation. This is a really exciting opportunity to kick-start your career within Financial Services in a customer focused role.As a customer care advisor, you will have the opportunity to use your skills and ideas to provide exceptional customer service to our client's new and existing customers. What you will be doing: You will support new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience. Help Britain and Northern Ireland prosper and ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility. Job Description ▪ Enter data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule. Role DetailsCustomer Care AdvisorHourly Rate: £10.02 - £10.1135 hours per week6 month contract likely to be extendedRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • edinburgh, scotland
      • temporary
      • £10.00 - £10.32 per hour
      • randstad accountancy & finance
      Business Support We are looking for Business Support advisors to work for a leading UK banking organisation. Job Duties: Telephony and Processing Team Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extension Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Business Support We are looking for Business Support advisors to work for a leading UK banking organisation. Job Duties: Telephony and Processing Team Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extension Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • glasgow, scotland
      • permanent
      • £21,750 per year
      • randstad financial services
      Job: Customer Service AdvisorLocation: GlasgowSalary: £21,750 per annum + Excellent BenefitsShifts: Flexible rotationAs a Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. When you work at a call centre, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Helping to resolve more complex queries such as Mandate enquiries where needed, by co-ordinating responses from other departments across our business* Dealing with day to day banking enquiries from customers on the range of products and services * Listening to customer's needs, making them aware of products that may be suitable for them* Putting the customer at the heart of everything you do, aiming to get it right first time every time* Understanding the customers query, looking at the situation from different angles to offer the best solutionWhat we're looking for:* A genuine interest in our customers, and the ability to take personal responsibility for providing great customer experiences* The ability to make authoritative banking decisions that always put our customers first* Excellent communication and influencing skills, and a collaborative, team-based approach to work * A good understanding of creative problem solving, and the confidence to take the initiative to permanently resolve potential issuesSkills that will help you in the role:* Experience of dealing with complex customer queries * Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where service is paramountRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Job: Customer Service AdvisorLocation: GlasgowSalary: £21,750 per annum + Excellent BenefitsShifts: Flexible rotationAs a Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. When you work at a call centre, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Helping to resolve more complex queries such as Mandate enquiries where needed, by co-ordinating responses from other departments across our business* Dealing with day to day banking enquiries from customers on the range of products and services * Listening to customer's needs, making them aware of products that may be suitable for them* Putting the customer at the heart of everything you do, aiming to get it right first time every time* Understanding the customers query, looking at the situation from different angles to offer the best solutionWhat we're looking for:* A genuine interest in our customers, and the ability to take personal responsibility for providing great customer experiences* The ability to make authoritative banking decisions that always put our customers first* Excellent communication and influencing skills, and a collaborative, team-based approach to work * A good understanding of creative problem solving, and the confidence to take the initiative to permanently resolve potential issuesSkills that will help you in the role:* Experience of dealing with complex customer queries * Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where service is paramountRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • stirling, scotland
      • permanent
      • £19,000 - £21,000 per year
      • randstad financial services
      Clients Services Advisor£18,500 - £21,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or overthe phone? Are you looking to secure a position in financial services? Areyou looking for a permanent position with the opportunity of furtheringcareer progression?Apply to be a key part of the world's largest hedge fund and private equityadministrator, as well as the largest mutual fund transfer agency with arapidly growing team in Stirling! Working for this market leading companywill give you access to exciting opportunities to further propel your careerand enable you to develop several transferable skills to build up yourrepertoire. Upon starting you will be enrolled on an unparalleled trainingprogramme to begin in your role and unlock opportunities for careergrowth within the company.Job Responsibilities:● Manage inbound customer queries from retail customers on behalf offund managers● Complete telephony, digital and admin based tasks to servicecustomer queries● Take ownership of customer problems, solving them at first point ofcontact and escalate when required● Build long lasting professional relationships with customers that willexceed their expectations● Deal with customer data ethically and in accordance with the FSArequirements● Responsible for responding to customer queries on behalf of anumber of high-profile brands● Manage transactions relating to Unit Trusts, ISA's and a range ofaccounts for retail andRequirements:● Customer service experience - can be retail, hospitality or telephony● Recent graduates looking to enter the financial services● Have a real passion for assisting customers and providing first-classserviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Clients Services Advisor£18,500 - £21,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or overthe phone? Are you looking to secure a position in financial services? Areyou looking for a permanent position with the opportunity of furtheringcareer progression?Apply to be a key part of the world's largest hedge fund and private equityadministrator, as well as the largest mutual fund transfer agency with arapidly growing team in Stirling! Working for this market leading companywill give you access to exciting opportunities to further propel your careerand enable you to develop several transferable skills to build up yourrepertoire. Upon starting you will be enrolled on an unparalleled trainingprogramme to begin in your role and unlock opportunities for careergrowth within the company.Job Responsibilities:● Manage inbound customer queries from retail customers on behalf offund managers● Complete telephony, digital and admin based tasks to servicecustomer queries● Take ownership of customer problems, solving them at first point ofcontact and escalate when required● Build long lasting professional relationships with customers that willexceed their expectations● Deal with customer data ethically and in accordance with the FSArequirements● Responsible for responding to customer queries on behalf of anumber of high-profile brands● Manage transactions relating to Unit Trusts, ISA's and a range ofaccounts for retail andRequirements:● Customer service experience - can be retail, hospitality or telephony● Recent graduates looking to enter the financial services● Have a real passion for assisting customers and providing first-classserviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • stirling, scotland
      • temporary
      • randstad financial services
      Job DescriptionTo provide an effective & efficient service function to customers, mostly by telephone, but byany appropriate means of communication, to greatly enhance our reputation to greatlyenhance our reputation as a truly customer focused Company● Respond positively to the goals of CSV, support colleagues, and actively add to the success ofthe overall Client Services● Attend and actively contribute to team meetings● Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & KeyResult Areas, both in terms of quality, productivity and accuracy of information given to thecustomer● Assist every area of the business to improve overall customer service● To commit to personally putting the customer first and providing an excellent customer serviceat all times● Develop an understanding of all client profiles/products to be able to deliver outstandingcustomer service● Must actively seek & respond to feedback. Use service failures both internally & externally asan educator to improve our process, procedures & overall service to the customer● Takes a broad view of own role and its impact on the team and CSV● Retains strong focus on professional standards & results, which directly contribute and impacton business targets● Able to confidently handle vulnerable client queries in line with training guidelines andManagement Company guidance● Able to process deals of large value (in accordance with large deal process) on behalf of clients● Able to act as a referral point for others in the team● Coaches and develops new joiners to the departmentDetailsMon-Fri 9/519-21k salaryWFH offeredStart date ASAPRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Job DescriptionTo provide an effective & efficient service function to customers, mostly by telephone, but byany appropriate means of communication, to greatly enhance our reputation to greatlyenhance our reputation as a truly customer focused Company● Respond positively to the goals of CSV, support colleagues, and actively add to the success ofthe overall Client Services● Attend and actively contribute to team meetings● Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & KeyResult Areas, both in terms of quality, productivity and accuracy of information given to thecustomer● Assist every area of the business to improve overall customer service● To commit to personally putting the customer first and providing an excellent customer serviceat all times● Develop an understanding of all client profiles/products to be able to deliver outstandingcustomer service● Must actively seek & respond to feedback. Use service failures both internally & externally asan educator to improve our process, procedures & overall service to the customer● Takes a broad view of own role and its impact on the team and CSV● Retains strong focus on professional standards & results, which directly contribute and impacton business targets● Able to confidently handle vulnerable client queries in line with training guidelines andManagement Company guidance● Able to process deals of large value (in accordance with large deal process) on behalf of clients● Able to act as a referral point for others in the team● Coaches and develops new joiners to the departmentDetailsMon-Fri 9/519-21k salaryWFH offeredStart date ASAPRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • stirling, scotland
      • permanent
      • £18,500 - £20,000 per year
      • randstad financial services
      Clients Service Advisor £18,500 - £20,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure a position in financial services? Are you looking for a permanent position with the opportunity of furthering career progression?Apply to be a key part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency with a rapidly growing team in Stirling! Working for this market leading company will give you access to exciting opportunities to further propel your career and enable you to develop several transferable skills to build up your repertoire. Upon starting you will be enrolled on an unparalleled training programme to begin in your role and unlock opportunities for career growth within the company.Job Responsibilities:Manage inbound customer queries from retail customers on behalf of fund managersComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsResponsible for responding to customer queries on behalf of a number of high-profile brandsManage transactions relating to Unit Trusts, ISA's and a range of accountsRequirements:Customer service experience - can be retail, hospitality or telephonyRecent graduates looking to enter the financial servicesHave a real passion for assisting customers and providing first-class serviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Clients Service Advisor £18,500 - £20,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure a position in financial services? Are you looking for a permanent position with the opportunity of furthering career progression?Apply to be a key part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency with a rapidly growing team in Stirling! Working for this market leading company will give you access to exciting opportunities to further propel your career and enable you to develop several transferable skills to build up your repertoire. Upon starting you will be enrolled on an unparalleled training programme to begin in your role and unlock opportunities for career growth within the company.Job Responsibilities:Manage inbound customer queries from retail customers on behalf of fund managersComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsResponsible for responding to customer queries on behalf of a number of high-profile brandsManage transactions relating to Unit Trusts, ISA's and a range of accountsRequirements:Customer service experience - can be retail, hospitality or telephonyRecent graduates looking to enter the financial servicesHave a real passion for assisting customers and providing first-class serviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • glasgow, scotland
      • contract
      • £10.00 per hour
      • randstad cpe
      Hotel Cleaner - City CentreRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Hotel Cleaner - City CentreRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • glasgow, scotland
      • contract
      • £10.00 per hour
      • randstad cpe
      Hotel Cleaner - City CentreRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Hotel Cleaner - City CentreRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • glasgow, scotland
      • permanent
      • £10.00 per hour
      • randstad cpe
      Randstad are looking for Room attendants in Glasgow for permanent employment with Atalian Servest. You will be working at the Crowne Plaza Hotel - 8.30am - 16.00pm @ 10.00ph. Previous experience preffered, but not essential. As long as you are willing and able to work under pressure then this may be the right role for you. Please call Nikki on 07423542434 for more info.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Randstad are looking for Room attendants in Glasgow for permanent employment with Atalian Servest. You will be working at the Crowne Plaza Hotel - 8.30am - 16.00pm @ 10.00ph. Previous experience preffered, but not essential. As long as you are willing and able to work under pressure then this may be the right role for you. Please call Nikki on 07423542434 for more info.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

    vacancies on Monster

    Our partner Monster has 28 postings in scotland.

      • glasgow, scotland
      • full-time
      • Cathcart Associates
      IT Service Desk Analyst required to join a global award-winning Company, based in Glasgow. (Weekend shifts)They are an international law firm with offices all over the globe. Their IT provision is of paramount importance to them as their employees need round the clock access to their systems which need to run like a Swiss watch. Cases depend on it. They are continually growing across their international network of offices to provide exceptional standards of service and are looking for an experienced Support Engineer to ensure this happens.The Role - You will play a critical role supporting all IT systems at 1st and 2nd level support of all software and hardware service requests across the global offices of different time zones and regions. You will be the main point of contact of remote support by phone and email as well as providing floor walking support in the Glasgow office providing accurate ticket logging and end to end ownership.Key Skills and Experience -**Experience in similar role**Customer Service Skills**Excellent Troubleshooting Skills**Knowledge of 0365**Experience Supporting Windows 10**Good Knowledge of ADSL, VPN's**Experience working to ITIL processes and proceduresWhat's in it for you? - This is a weekend position based on rotational shifts patterns from Friday- Monday; 3 weeks dayshifts from Saturday - Monday 08:00am-20:00pm - 1 Week Nightshifts from Friday - Sunday 20:00pm - 08:00am - hybrid working pattern with 2 days at home and Mondays in the office; Nightshifts are worked fully at home.The company offer a competitive salary (dependent on experience), and along with this you can also expect a strong benefit package including, private medical insurance, dental insurance, spouse critical illness insurance, generous pension, and others to suit you.If you are interested, please apply and get in touch with Nicole at Cathcart Associates.
      • glasgow, scotland
      • part-time
      • PDA Search & Selection
      Position: Helpdesk Administrators (Part Time)Annual Salary: £20,500 (Pro-rata) + company pension and 33 days holiday (25 + 8 bank holidays) Pro-rata Location: Glasgow, G5 0US / WFH – role will initially be based from home but when circumstances allow role will be based from our clients head office which is in the Gorbals area of Glasgow – all equipment will be providedHours: hours per week (working 5 days out of 7, shifts between the hours of 7am and 10pm)Our client, a global market leading Facilities Management company, they are actively looking for an experienced Helpdesk Administrators to work on a Permanent and part time basis within their busy and vibrant Glasgow Head Office, due to a new contract.All roles are offered on a Part Time, Permanent basis.All roles will start off being working from home but when circumstances allow the roles will be based at our clients head office in the Gorbals, Glasgow, G5 0US.All roles are working on a brand new national Facilities contract that our client have with a national client.The role is working hours a week and the shifts will very but will be between the hours of , so you may do a week or early shifts, then a week or late shifts, so they need people who are flexible to do any shifts between 7am-10pm.Role will involve working 5 days over 7, so there will be some weekend shifts but it will not be every weekend.Job Purpose:To answer inbound calls and make outbound calls in a professional manner whilst logging and passing on all related faults and enquiresMonitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with call monitoring guidelinesEnsure all maintenance jobs are managed within set response times and issues are escalated as per policy and procedureSkills Required for the roles: Candidates must be strong communicators both written and verbalMust have previous experience working in a helpdesk or call centreStrong customer service skills Able to develop strong working relationships with colleagues and customers Strong IT skills including being a competent user of PC Flexible and adaptable to change in a fast-moving environment Flexible approach to working hoursEffective problem-solving and decision-makingAble to motivate self and othersAble to conduct general administrative duties Immediate starts are available.Interviews will be held via ‘Microsoft Teams’ and all candidates will need to provide proof of their right to work (passport or birth certificate and proof of your National Insurance number).To apply for these roles please submit your full and up to date CV to Yvette Harding at PDA Search and Selection
      • glasgow, scotland
      • full-time
      • Cathcart Associates
      IT Service Desk Analyst required to join an award-winning company based in Glasgow.The Company - An international law firm with offices all over the globe. Their IT provision is of paramount importance to them as their employees need round the clock access to their systems which need to run like a Swiss watch. Cases depend on it. They are continually growing across their international network of offices to provide exceptional standards of service. The Role - You will play a critical role supporting all IT systems at 1st and 2nd level support of all software and hardware service requests across the global offices of different time zones and regions. You will be the main point of contact by phone and email as well as providing floor walking support in the Glasgow office providing accurate ticket logging and end to end ownership.Key Skills and Experience -**Experience in similar role**Customer Service Skills**Excellent Troubleshooting Skills**Knowledge of 0365**Experience Supporting Windows 10**Good Knowledge of ADSL, VPN'sWhat's in it for you? - This is a 12-month Fixed Term Contract, and the hours are between 7:00am and 20:00pm - Monday to Friday based on a rotating shift pattern, ( hours) with occasional additional hours to carry out your duties if necessary. The company offer a competitive salary (dependent on experience), and along with this you can also expect a strong benefit package including, private medical insurance, dental insurance, spouse critical illness insurance, generous pension, and others to suit you.If you are interested, please apply and get in touch with Nicole at Cathcart Associates.
      • east kilbride, scotland
      • full-time
      • QA LIMITED
      Up2Us is a dynamic and innovative third sector organisation, recognised by the Care Inspectorate as “going the extra mile” in providing residential care and community support to children and young people who have experienced difficulties in childhood and need support in their journey to adulthood. We have recently re-structured the organisation and are looking to expand our team to prepare for some of the exciting developments we have planned.Our child centered practice model is founded on building strong relationships with young people in care, involved in the criminal justice system or with mental health difficulties to promote, support and safeguard their wellbeing. We are a living wage and equal opportunities employer with a reputation for valuing and rewarding our staff including fair working patterns, employer pension contributions, generous holiday entitlement and exceptional opportunities for professional growth and development. Our promise is to help children and young people to have better life experiences, better life chances, and better wellbeing.We are looking for a Digital Support Apprentice to join our dynamic growing team. We are looking for applicants who can get behind our vision, offering love, compassion, dignity, and respect and who will go the extra mile with us to help children and young people move forward positively. If you are passionate about making a difference to the lives of young people, want to join an energetic, enthusiastic, and experienced staff team, we'd like to hear from you.This is a great opportunity that you don’t want to miss! Apply today!Key Responsibilities:Working with Office 365 on a daily basis with things such as Diary management.Maintaining spreadsheets for holidays using EXCEL.Using and organising bespoke databases for new staff.When working with accounts using the system XERO.Using outlook for responding to emails.Supporting the office manager on recruitment processes.Using Microsoft teams to interact with internal and external people.Answering callsArchiving Required Skills:Looking for someone with a proficient and professional attitudeFull valid UK licenseHas an understanding attitude with putting the young people firstExcellent communication skills, both written and verbalGood organisation skills and be willing to learnAbility to work well in a team environment.Additional Information:Salary £ hourly rateSalary reviews will take place.Future Career Progression:As the company grows there may be future progression if appropriate.Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • edinburgh, scotland
      • full-time
      • Hamilton Forth
      Hamilton Forth are delighted to be partnering with a global organisation as they look to grow their IT Service desk team. Our client has an opportunity for an IT Service Desk Technician. In this role you will be responsible for the recording of reported IT service issues and service requests and working to either fix the service as quickly as possible, escalating them to the appropriate specialist support groups within the Business.ResponsibilitiesManaging issues and service requests via phone, e-mail and portalTroubleshooting colleagues’ issues and resolve upon first contact, when possibleFulfilling requests to agreed delivery timescalesRecording and documenting accurately all details of the issues or service request, including categorisation and priority into the IT service desk toolProviding "how to" assistance on all internally supported devices and systemsEscalating issues and requests to appropriate specialist support groups / subject-matter experts in accordance with service-level agreements, following up as appropriateLeveraging internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issuesResponding to colleague inquiries regarding the status of incident/service request tickets, performing follow-upsBuilding relationships with specialist support groups / subject-matter experts to ensure that IT-delivered services and end-user productivity goals are understood and met or exceededEnsuring all colleagues receive high-quality and timely service and support from the entire IT organisation Skills / QualificationsExcellent customer service skillsStrong troubleshooting skillsSolid written and verbal communication skillsStrong time management skillsSelf-motivated and able to work in a fast-paced and constantly changing environmentKnowledge of ServiceNow (preferred)Provisioning of devices, accounts and accessAbility to learn new technology and applications
      • glasgow, scotland
      • full-time
      • Ashdown Group Limited
      A large internationally recognised business is looking for a driven candidate to provide first and second line support for the sales order processing, Finance & EDI systems. The role will be remote but there will be a need to travel into the North Glasgow office at least 2 days per week. This is initially a fixed-term contract for 12 months, with the possibility of extension. In order to be suitable for this role you must have experience working in an IT Support Technician, Desktop Support Analyst, Application Support Engineer or similar technical support role ideally supporting software / applications. Any EDI, PHP, XML or SQL experience would be highly beneficial, but is not essential. This is a pivotal role in a large constantly evolving business - they have plenty of planned enterprise-level projects.
      • edinburgh, scotland
      • full-time
      • POST MY JOB LTD
      An excellent position has become available for a full-time IT Support Analyst based in Edinburgh. The successful candidate will earn £28­­, #xA3;35,000 Dependent on Experience and Certifications.This is a unique opportunity to grow within the business into a management position and become a key player within the organisation.Role Requirements· Strong communication skills with customers, suppliers and colleagues.· Excellent technical skills and being able to use own initiative for problem-solving.· Good organisational skills and time management.· Calm under pressure and a methodical thinker.· Existing experience providing IT Support is essential.· Experience with all Microsoft products including desktop and server operating systems, Office 365 and Azure.· Natural interest in IT with a desire to stay abreast of new technologies.· Understanding of network infrastructure.· Reliable, responsible and trustworthy with an excellent attitude.· Self-motivated, patient and you remain calm under pressure.· You have the tenacity and dedication to pursue an issue from beginning to end.· Ability to multi-task, prioritise and escalate accordingly.· Experience with customer service.· ITIL Awareness.Role Responsibilities· Handling, logging and updating IT support requests via phone and ticketing system within SLA.· Visiting Clients sites to perform troubleshooting, installations and repairs.· Providing product and service advice to clients.· Work alongside other engineers to plan projects and execute them as required, either in the office or onsite.· Dealing with customers, suppliers and vendors.· Writing and updating client and system documentation.· Maintain and develop your own knowledge and skills to assist with first contact fault resolution.CompanyOur client is a managed service provider, servicing businesses across the world. They are rapidly growing and are always seeking talented individuals to join their dynamic team.They are fortunate enough to service a wide variety of organisations and sectors, so no one day is ever the same. They are constantly evolving and problem-solving whilst striving to become one of the UK’s leading IT providers.With a big focus on technology and the highest level of customer service, their engineers are encouraged to further their skills and knowledge through continual training and professional development.Why should you apply?· The chance to join a well-established company.· BUPA Private Health Insurance· Excellent industry training and career progression· Remote working options available
      • glasgow, scotland
      • full-time
      • PDA Search & Selection
      Job Title: Helpdesk Team Leader (Working from Home)Location: Glasgow, G5 0US - Prestigious Head OfficeSalary: £23,500 – £26,010 plus excellent benefits.Our Facilities Management client was established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies.Our client’s business model is unique, and provides world leading maintenance and engineering, technical procurement & support, and cleaning services, in dedicated partnerships, directly aligned to the business objectives of its clients.Our client’s has more than 25 years of successful service delivery experience in retail, residential and commercial markets, and has a global presence, with offices in UK & Europe, North America, Malaysia and Australia.Their culture and values are shaped by being a family-run business. They invest in their people and embrace change as we strive to innovate and improve. They create passionate teams that work across departments, businesses and countries to deliver world class service, value and compliance to our ;They are always looking for good people to join our team. We don’t just hire anyone; they are looking for people who have that perfect balance of aptitude and attitude.JOB PURPOSEThe full time Help Desk Team Leader is a key position, leading the Helpdesk Customer Service Representatives who act as ambassadors for our ;Helpdesk Team Leaders will effectively lead the Helpdesk CSRs to ensure the highest level of customer care and satisfaction at all ; The role will be responsible for leading a team of up to 10 colleagues, ensuring all service delivery KPIs are being met and exceeded, wherever ;Helpdesk Team Leaders are an integral part of the management team, adding true value to the ;RESPONSIBILITIES, QUALIFICATIONS & EXPERIENCEPrevious experience of effectively leading a team is essentialStrong PC literacy, with experience using FM & telephony systemsStrong communication skills, both written and verbalStrong results focusEffective problem-solving and decision-makingAble to motivate self and othersFlexible approach to working hoursAble to work a 5 over 7 rosterTo apply for this role please submit your full and up to date CV along with your salary expectations to Yvette Harding at PDA Search and Selection
      • central scotland, scotland
      • full-time
      • QA LIMITED
      Communicating with end users and helping to resolve any problems they have. Work within the structure of the IT department and maintain a professional level of behaviours. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are looking for 2 IT Heldpesk Support apprentices to provide a high level of Support for the systems within the Group. Communicating with end users and helping to resolve any problems they have. Work within the structure of the IT department and maintain a professional level of behaviours. To travel to both vessels and offices when required and provide the necessary support. Work within the Support infrastructure and carry out the duties required from helpdesk support to project support. Work within the SLA’s of external and internal customers. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. Interested? Apply Today!Key Responsibilities:Providing 1st level support for all VGroup Business Systems , these include in house applications and off the shelf applications used by VGroupProvide telephone and remote support to Global offices and vessels ,maintaining a professional manner when dealing with users and peers.Attending Vessels and offices to provide IT support.Working with the ServiceDesk system to update users during the lifecycle of the request and resolve or escalate as required.Supporting all aspects of hardware used within the Group.Enforcing the IT security policy and procedures.Active Directory / User AdministrationWork within SLA laid down by IT management.Strictly adhere to the policies and procedures put in place by the VGroup VMS and IT policy documents.Required Skills: Good interpersonal skills and the ability to interact with end users.Good Communication skills are essential. Hardware Knowledge A good of knowledge of Desktops and LaptopsA good of Knowledge of PrintersA moderate level of knowledge of serversMobile devices Software Knowledge of Windows 10 Operating systemMicrosoft Active Directory AdministrationMicrosoft O365 ( Including SharePoint / Teams) Networking experience would be preferential A basic level of knowledge of TCP/IP , switches and LAN and WAN topologiesIP TelephonyAdditional Information:Salary - £17,000 - £20,000 per annumMonday-Friday Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • lanarkshire, scotland
      • full-time
      • QA LIMITED
      Barnshaw Steel Bending are on the look out for their next member of staff to join them at their premises in Hamilton. This role will be an excellent fit for an individual who is looking to join a great team with progression opportunities. The role would entail but not be limited to preparing quotes from fabrication & engineering drawings, liaising with external customers across many different sectors. As well as general administration using internal systems such as Microsoft packages. Throughout all the above you will be given all the necessary training and be placed on a Modern Apprenticeship in Digital Applications Support at SCQF Level 6 to support your development in the role.Interested? Apply Today!Key Responsibilities:Dealing with suppliers to get the best prices and deliveries for Mild Steel, Stainless, Aluminum etcPhotocopying various documents for both quote and order packages and for issue to workshop.Emailing & calling customers, this could be to chase previous quotes or for queries for ongoing quotingRaising internal paperwork from our dedicated Progress systems (Quotes, Orders, delivery lines etc)Filing Quotes, orders etc Preparing drawings from AutoCAD for either sizing, customer approval or issue to the workshop.Required Skills:Good communication skillsMathematics competentEnthusiasm to work, learn and progress their careerHigh attention to detail with problem solving skillsAdditional Information:Salary £10,000 - £12,000 per annumMon – Thur 8am – 5pm, Fri 8am – (40 Hours per week)Early finish on FridaysOn Site ParkingOn Site CanteenFuture Career Progression:Become a fully trained Sales Engineer after apprenticeshipImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      The Allied Vehicles Group was established in 1993 and has grown consistently to become the UK’s leading supplier of adapted and special purpose vehicles.Current annual turnover is £ million, and we employ more than 530 people. Sales and support staff are located across the UK while the majority of the workforce is based at our main manufacturing plant and administrative headquarters, in Glasgow.Allied Vehicles is an equal opportunities employer, Investor in People, BSI registered company and is committed to efficient use of resources, to benefit both the company and the environment.You will be managing 1st line support via service-desk systems and following the escalation procedures as required. You will also assist your IT department colleagues and Managers with desktop support, troubleshooting desktop hardware/software problems and carry out assigned projects, to support business needs. Properly document support, repair and project activities.Interested? Apply Today!Key Responsibilities:Provide end-to-end system support for all relevant business applications and ensure support calls are closed within service level targetsContact and communication with end users to understanding more about their reported incidents and to provide help with resolutionsInvestigate application problems through analysing data and test scenariosInstall and maintain software required by users and in line with company policiesSupport the implementation of application/software projects as requiredRecording problems and their solutions for future reference and to help other users and service desk agentsKeep abreast of developments within the IT industryPerform ad hoc duties as designated by the management team Key Relationships:Operations & Infrastructure; Applications TeamDevelopment teamTechnology DirectorBusiness stakeholdersRequired Skills:Strong passion for ITNational 4/5 ComputingNational 4/5 Math’s, English or equivalent qualificationComputer literacy (use of MS Office suite and other common office software)Problem solving skillsAbility to work in a team structureStrong communication skillsIT skills in the use of Microsoft Excel, WordProblem solving skillsAbility to work in a team structureStrong communication skillsIT skills in the use of Microsoft Excel, WordAdditional Information:Salary - £ 9, per annumFuture salary will be discussed on completion of ApprenticeshipMonday - Friday until Future Career Progression:A permanent position within the organisation for the right personImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      Are you a digitally savvy customer focused individual who is passionate about customer experience?Are you looking for a future career in a client facing digital admin support role?Emcare is a well-established occupational health and safety firm based in Glasgow city centre and are looking to take on a new digital support apprentice to support a growing need for their services.This will be a fast-paced role and most suited to someone who is confident around people and have a passion for providing a professional service and great client experience.You will be given full on the job training on all systems and also be working towards an SCQF 6 Digital Applications Diploma. In this role, you will quickly pick up the skills and knowledge needed to be successful in the role and will become a valued member of the the team while completing an SCQF Level 6 Digital Applications Apprenticeship. Their small, friendly team is the perfect environment to grow your skills and learn all about digital administration in an office. Emcare has supported numerous past apprentices and are committed to supporting the growth and development of their apprentices. Emcare is a company that fully supports apprenticeship programmes and have recently had another apprentice complete their apprenticeship with their support. Support is there from management and co-workers however they are looking for someone who can work on their own initiative and can self-motivate.30 days holiday allowance and opportunity to work some Saturday mornings in return for a half day during the week.Interested? Apply Today!Key Responsibilities:Answering calls from clients and handling inquiriesMeeting and greeting clients and delegates on busy front of house receptionUsing Microsoft packages including Outlook and Excel spreadsheetsWorking with and updating companies CRM systemCollation of information from clients and preparation of reports for weekly planningDiary management through digital calendarsBooking accommodation and transportGeneral administrative dutiesStock managementAssisting a number of different departments with their workloadRequired Skills:You will have excellent communication skills both written and verbal, with sharp attention to detailBeing able to work as part of a team in a professional, responsive and effective mannerGood knowledge and understanding of Microsoft office (although full training on this will be given)As first point of contact for clients and delegates you must be a confident and polite individualAn outgoing individual capable of working in a professional environmentExcellent organisational skillsAbility to work on your own initiative with a desire to progressExcellent time management skillsSomeone with an enthusiastic, can-do attitudeAdditional Information:Salary - £10,608 per annumSalary reviewed following completion.Monday-Friday Future Career Progression:Potential for the right candidate to move to a permanent position within the business.Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      BEC MACHINED PLASTICS AND ENGINEERING SUPPLIES are seeking to employ an enthusiastic person to join our team within our busy sales office. BEC manufacture components to a wide range of industries such as oil, gas, renewables, defence and medical. The successful candidate will work across a number of different software systems such as but not limited to - Microsoft Word, Excel, SAGE & EMAX. The candidate should be flexible, easy going and be willing to learn all aspects of sales admin within an engineering environment. The candidate will work closely with the office-based engineers to support them to complete customer orders and requests on time to the highest standard possible. Interested? Apply Today!Key Responsibilities:Working across a number of different software solutions such as Microsoft, SAGE, EMAX.Liaise with internal & external stakeholders via a number of technologies - Phone call, email, Microsoft teams.Processing sales orders on behalf of the engineering teamUsing Excel to complete reportingAssisting the finance department with customer and supplier invoice processing. Required Skills:Enthusiasm to learn and build a careerCompetent in Maths, English & computingHigh attention to detailExperience of customer serviceAdditional Information:Salary - £14,665 per annumMon – Thu 8:30 – 4:30 & Friday 8:30 – 2:30 (1hr for lunch)33 days holidayPension scheme Future Career Progression:Natural growth within the business and strive to work independently raising quotations and preparing paperwork for our production staff. Additional finance responsibilities once competent in the role. Full training will be given by our small office team.Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • glasgow, scotland
      • full-time
      • PDA Search & Selection
      Position: Helpdesk Administrator (WFH)Annual Salary: £20,500 + company pension and 33 days holiday (25 + 8 bank holidays)Location: Glasgow, G5 0US / WFH – role will initially be based from home but when circumstances allow role will be based from our clients head office which is in the Gorbals area of Glasgow – all equipment will be providedHours: hours per week (working 5 days out of 7, shifts between the hours of 7am and 10pm)Our client, a global market leading Facilities Management company, they are actively looking for an experienced Helpdesk Administrators to work on a Permanent and full time basis within their busy and vibrant Glasgow Head Office, due to a new contract.All roles are offered on a full time and Permanent basis.All roles will start off being working from home but when circumstances allow the roles will be based at our clients head office in the Gorbals, Glasgow, G5 0US.All roles are working on a brand new national Facilities contract that our client have with a national client.All roles are working hours a week and the shifts will very but will be between the hours of , so you may do a week or early shifts, then a week or late shifts, so they need people who are flexible to do any shifts between 7am-10pm.Role will involve working 5 days over 7, so there will be some weekend shifts but it will not be every weekend.Job Purpose:To answer inbound calls and make outbound calls in a professional manner whilst logging and passing on all related faults and enquiresMonitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with call monitoring guidelinesEnsure all maintenance jobs are managed within set response times and issues are escalated as per policy and procedureSkills Required for the roles: Candidates must be strong communicators both written and verbalMust have previous experience working in a helpdesk or call centreStrong customer service skills Able to develop strong working relationships with colleagues and customers Strong IT skills including being a competent user of PC Flexible and adaptable to change in a fast-moving environment Flexible approach to working hoursEffective problem-solving and decision-makingAble to motivate self and othersAble to conduct general administrative duties Immediate starts are available.Interviews will be held via ‘Microsoft Teams’ and all candidates will need to provide proof of their right to work (passport or birth certificate and proof of your National Insurance number).To apply for these roles please submit your full and up to date CV to Yvette Harding at PDA Search and Selection
      • brechin, scotland
      • full-time
      • RECRUITMENTiQ
      Matrix, established in 1939, is a leading designer and manufacturer of industrial electromagnetic andhydraulic clutches and brakes. Matrix delivers high technology and cost-effective engineered solutions that meet challenging specific requirements globally.We are looking to appoint a self-motivated and passionate individual to join our customer support department.The RoleThe role of a Customer Support Team Leader is to be responsible for managing the Customer Support Team, in dealing with a wide variety of customer enquiries.You will be responsible for the communication between various departments within the company at each stage of the product cycle and for ensuring order entry details are correct.Key ResponsibilitiesManage the team of Customer Support Advisors managing the team according to Company policies; this includes absence management, development, and annual reviewsAssist the Company and ensure smooth management of the customer support functionsProvide customer satisfaction through the internal process using the correct proceduresCreate and present reports on a monthly, quarterly, and annual basisAssist customers with enquiries and provide quotations using the agreed company pricing structureMaintaining analyse customer forecastsEngage in the monthly forecasting review meetingEnter orders and ensure a smooth flow of order processingProvide updates of customer order statusManage any complaints in a timely and efficient mannerStandardise, improve, and document processes within the departmentDevelop close working relationships with all internal teams to enable effective and timely fulfilment of customer ordersEnsure a safe working environment, follow, support, and maintain working practices, and comply with all relevant HSE legislation and local policies and proceduresContinually work as a Team Member to continually maintain and improve the teamwork philosophy within the businessEssential Skills and ExperienceGood working knowledge of Microsoft OfficeGood problem-solving and organisational skillsExcellent communication skills (written and verbal). Fluent in EnglishAttention to detailCustomer Service experience within a manufacturing environmentAbility to work effectively on own initiative and effectively contribute within a team environmentDesirable Skills and ExperienceExperience of SAPUnderstanding of ISO 9001 ISO14001Ability to read understand technical and machine drawingsSecond language French, German would be an advantageWe are a friendly and hardworking group of professionals who work collaboratively and offer support to each other, creating an enjoyable and sociable place to work.This role would suit a motivated individual who has exceptional communication skills, and an approachable and positive manner.If you are interested in this position and have the relevant experience, then we would love to hear from you with your CV and covering letter.
      • cumbernauld, scotland
      • full-time
      • QA LIMITED
      Are you looking to begin your career in IT?Optical express are looking for someone passionate about IT to join their growing team. This is a great opportunity to get to know the industry, get involved in exciting projects, develop skills rapidly and opens up opportunities for a successful career in this ever changing market.If you think this is the role for you, apply below to express your interest.Key Responsibilities:Handle and record all service requests via telephone, e-mail and web interfaceInitial assessment of service request and attempt at resolution and/or escalations to second line or third party support, based on agreed service levelsMonitor and escalate, as required, all service requests according to agreed service levelsKeep users informed on the status of service requests, retaining ownership of the requests until they are closedRequired Skills:A passion for ITGood working knowledge of Microsoft PC operating system.Highly organised and able to prioritise tasks to meet deadlinesAbility to multitask and use initiative to problem solveExcellent communications skillsA willingness to learn / collaborate with team membersAdditional Information:Salary £13,416 Per Annum9:00am - 5:30pm Monday - FridayFuture Career Progression:Should you perform well you will have the opportunity to move into a permanent position as an IT TechnicianImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      MacRoberts continues to develop and grow as a dynamic, modern Scottish law firm, serving businesses and private individuals, with strong leadership and operational excellence. We are committed to providing the highest-quality service to our clients. We achieve this through recruiting and developing high-caliber, talented individuals throughout the firm. We recognise that our staff are vital to continuing the success and growth of our business. MacRoberts is a law firm where you can really make your mark. Let us be part of your success. A vacancy has arisen within MacRoberts to join the IT team as an IT Service Desk ; The successful candidate will be involved in 1st and 2nd line IT support working in a professional services environment. Interested? Apply Today!Key Responsibilities:The role will be largely internal client facing dealing with software application support queries relating to business ; Many of these applications will be specific to the organisation and in-house training will be provided.To provide first line support to internal customers, assisting them with hardware, software, network and communications problems by phone, email and desk-side support.To ensure all support calls and service requests are logged and administered using the appropriate service desk systems and working to agreed service levels.To ensure support calls are escalated to the appropriate member of the internal/external team, using the agreed escalation procedures.To provide user support to staff in remote offices, making site visits as required.To assist with the administration of staff joining, leaving or moving within the organisation in relation to the creation of user accounts, password creation, email accounts and security access.To assist with the installation of new hardware as required for new users or systems upgrades.To assist with the maintenance of the asset register, ensuring all assets are tagged and accurately recorded in the register.To assist with the administration, maintenance and provision of the organisations mobile working and telephone services.To assist with the creation and maintenance of all documentation relating to Information Services procedures.Have good knowledge of Microsoft operating systems and office products.Required Skills:Good technical backgroundEnthusiasm for learningExcellent customer service skillsAbility to troubleshoot problemsSelf-motivated with a good work ethicAbility to work as part of a team and also independentlyExcellent communication and interpersonal skillsAdditional Information:Salary - £15,000 per annum increasing to £17,500 after 6 months (based on performance)Shift system Monday-Friday between 8am-6pmA range of benefits. This includes areas such as pensions & life assurance, health and wellbeing, generous annual leave, holiday purchase plan and enhanced sick pay and family friendly pay.Discretionary pay awards based on performance. We reward success appropriately and assess individual performance against our core values and annual and long-term financial and non-financial objectives. Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • edinburgh, scotland
      • full-time
      • QA LIMITED
      Azuronaut's priority is to help clients and customers protect what is important to them: their home, their personal property, and their ability to recover from natural, personal and financial catastrophes.We're looking for an enthusiastic new member of our team to help support our IT department. They will work within an experienced team managing the HelpDesk to provide support on Software and Hardware issues, helping to overcome faults and troubleshoot problems.Interested? Apply today!Key Responsibilities:Ensure relevant software and services are available to the clients in line with the Service Level Agreement (SLA) that accompanies this contract.Respond to support requests as described in the SLA.Do its best to escalate and resolve issues in an appropriate, timely mannerMaintain good communication with the client at all times.Supply of hardware to Azuronaut staff and management of required accounts and access rights to applicable servers.Primary resource for managing IT support tickets from creation to conclusion, liaising closely with colleagues in relation to overall queue management and ensuring a clear audit trail and resolution of issues.Resolving support requests directly from clients, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find resolution.Proactively reviewing automated alerts and responding as required through to resolution. Lead on Joiner/Leaver internal account administration.Supporting Senior Product Manager in preventative maintenance and licence renewal schedules.Implementing client and internal projects on your own or as part of a team either remotely or on site.System administration on behalf of clients.Performing advanced troubleshooting which may also include working together with internal engineers and technical consultants.Supporting testing of products and creating test scripts under direction of technical consultant.Delivering training support of products with clients as requiredRequired Skills:Highly proficient at MS Office applications, Office 365 suite (Teams/Yammer) desirable.Strong communication skills to deal with multiple clients.Desirable to troubleshoot basic code to diagnose issues, but not essential.Self-leading, able to take responsibility for own time and identify work Attention to detail, particularly in capturing needs from clientsComfortable with learning on the jobInterest in digital technologies, and working with companies with such as Microsoft and MetaDesirable to have an interest in coding / software engineeringNICE TO HAVES: Some basic knowledge on .Net & C#Some basic understanding of Azure cloud monitorKnowledge in how API’s worksZendesk or any similar kind of ticket tracking systemAdditional Information:Salary £19,000 per annum8:30am -5:30pm Monday to FridayCompetitive salaryGrowing businessA company that wants to continue with staff developmentFuture Career Progression:Progression throughout the companyImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      You will be joining a company with a proven track record of taking on apprentices and developing them. The Service Directory is a one-stop shop for the Care sector, providing businesses a very simple, time-effective way of buying their services. You will operate in an administrative role to support the vital day-to-day operations of the company.Handling client queries you will often be representing the business, staying professional throughout. You will learn to use their bespoke systems and become valued member of The Service Directory team.You will be working for a company that truly cares about their employees and wants you to progress within the company. Over time your role and responsibilities will grow, making this a perfect opportunity if you are early in your career.Interested? Apply Today!Key Responsibilities:Use The Service Directory's bespoke system TSD to handle customer ordersLook up product data and process requestsManage the business inbox which is moving to OutlookUsing G-Suite to support business operationsHandle customer queries via phone call, email and live chat and maintaining customer relationshipsLiaising with suppliers on order issuesQuerying any damage or issues with ordersRequired Skills:Communication skills - high priorityProfessionalAmbitiousDrivenTruly caring about your workAdditional Information:Salary - £17,000 per annumSalary will be reviewed following the end of your program.Mon – Fri 9am to 5pmFuture Career Progression:There are long-term plans for the apprentice who is successful in their role.Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • lanarkshire, scotland
      • full-time
      • QA LIMITED
      Barnshaw Steel Bending are on the look out for their next member of staff to join them at their premises in Hamilton. This role will be an excellent fit for an individual who is looking to join a great team with progression opportunities. The role would entail but not be limited to preparing quotes from fabrication & engineering drawings, liaising with external customers across many different sectors. As well as general administration using internal systems such as Microsoft packages. Throughout all the above you will be given all the necessary training and be placed on a Modern Apprenticeship in Digital Applications Support at SCQF Level 6 to support your development in the role.Interested? Apply Today!Key Responsibilities:Preparing quotesDealing with suppliers to get the best prices and deliveries for Mild Steel, Stainless, Aluminum etcPhotocopying various documents for both quote and order packages and for issue to workshop.Emailing & calling customers, this could be to chase previous quotes or for queries for ongoing quotingRaising internal paperwork from our dedicated Progress systems (Quotes, Orders, delivery lines etc)Filing Quotes, orders etc Preparing drawings from AutoCAD for either sizing, customer approval or issue to the workshop.Required Skills:Good communication skillsMathematics competentEnthusiasm to work, learn and progress their careerHigh attention to detail with problem solving skillsAdditional Information:Salary £10,000 - £12,000 per annumMon – Thur 8am – 5pm, Fri 8am – (40 Hours per week)Early finish on FridaysOn Site ParkingOn Site CanteenFuture Career Progression:Become a fully trained Sales Engineer after apprenticeshipImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      Are you looking to begin a career in IT? Menzies Distribution are looking for 2 eager individuals to join their IT service desk. You will be involved in all different aspects of the IT service desk and will complete an SCQF level 6 apprenticeship. Reporting to the Service Desk Manager, you will be responsible for handling IT queries from the distribution business into the Service Desk. The positions are both office based in Edinburgh Park and remote with analysts working from home on a rotational basis. A continuously growing company with a wealth of knowlegde and experience to be shared. Interested? Apply Today!Key Responsibilities:Process tickets on the Service Now system and carry out 1st & 2nd line fixesResponding to and processing all incoming emails into the Service Desk central mailboxEnsuring all tickets are logged and tracked in the service management platform, service now.1st line support and first-time fix for common incidents/requestsFulfilling order requests and raising Purchase OrdersRequired Skills:Excellent telephone mannerAbility to problem solveAbility to work independently and as part of a teamExcellent written and verbal communication skillsAn interest and a passion for ITRequired Skills:Excellent telephone mannerAbility to problem solveAbility to work independently and as part of a teamExcellent written and verbal communication skillsAn interest and a passion for ITAdditional Information:Salary - £15,000 per annumSalary To be reviewed upon successful completion of apprenticeshipFirst 2-3 months 9-5 M-F extend to shifts between 7am & 7pm Future Career Progression:Opportunity to progress within the business into more senior positions or into different departments.Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • falkirk, scotland
      • full-time
      • RECRUITMENTiQ
      RECRUITMENTiQ is working in partnership with a family-owned group of three franchises based at two sites in Falkirk.We are looking to appoint an experienced Service Advisor. You will be dealing with some of the worlds most well-known car manufacturers, Toyota, Mazda, and Hyundai.We are looking for a motivated, confident individual that can work as part of a team and provides first-class customer service. This customer-facing position will be ideal for someone whos already worked in a customer service-related role.The RoleOur Service Advisors provide the highest level of customer satisfaction by exceeding customer expectations both face to face and via the telephone.Working as part of our servicing department you will give every customer a fantastic experience and provide them with increased awareness and knowledge of their car so that they leave our Toyota dealership feeling extremely satisfied each time.Key ResponsibilitiesRespond positively to customer telephone and face-to-face enquiries relating to service and repairUse our booking management system to book customers in for servicing or repairsSupply accurate estimates for servicing and repairs, ensuring the customer is aware of costs and timescales involvedMaking customers aware of any faults or repairs found on their vehicle and giving them clear and accurate solutionsHave the confidence to resolve any issues that may arise efficiently and in a timely manner.Liaising with the workshop to progress work through the systemAnswering customers questions regarding technical problems, warranties, services, and repairs in a manner that is easily understood.Checking all documents for accurate completion, maintaining all invoices and job cards, and ensuring work in progress is kept to a minimum.Maintaining knowledge of aftersales products and services, upselling work and service plans where appropriateKeep up to date with manufacturer training and standards.Undertake any other duties as requested to support the service department and the group.Essential Skills and ExperienceA passion for delivering outstanding customer serviceExcellent communication skillsAbility to work effectively in a partnership with othersCan work under pressure in a busy environmentAbility to prioritise your workloadGood computer literacyExcellent problem solving and decision-making skillsDesirable Skills and ExperienceExperience gained from a similar automotive roleExperience in upselling products or services is advantageous.Working knowledge and understanding of Kerridge softwareA Full UK Driving Licence is beneficialWe are a friendly and hardworking group of professionals who work collaboratively and offer support to each other, creating an enjoyable and sociable place to work.This role would suit a motivated individual with great organisational skills who can work well under pressure.If you then have the necessary skills and experience to join our team, please apply online with your CV and cover letter.
      • hawick, scotland
      • part-time
      • Royal Voluntary Service
      Activity Group Co-ordinator (Part-Time, FTC)Hawick, ScotlandTogether we can make a real differenceBelonging to the Royal Voluntary Service community means inspiring volunteers to support the nation’s health and wellbeing. It means tackling the most pressing social issues in a workplace full of opportunities.Through the gift of voluntary service, our volunteers provide much-needed support for over-stretched public services. They work at scale in the NHS, freeing up staff to dedicate more time to patient care and within communities to give practical help and support to people when they need it.Our people are a welcoming team of individuals from every background who support one another to be their best. They are also some of the country’s most compassionate and dedicated people who step forward to help make society better connected and more inclusive – where everyone can thrive.We’re currently looking for an Activity Group Co-ordinator to join us on a part-time basis for a fixed-term contract until the 31st March 2024, working 24 hours per week, across four days. There is the possibility of a job share for this role.The RoleAs an Activity Group Co-ordinator, you will facilitate the delivery of activity and support groups for people based in Hawick living with dementia and their carers and/or families.You will plan and run one weekly four hour session, as well as delivering a further two weekly groups, one based in Hawick and the other in another area to be determined.Ensuring these group activities inform, educate, support and provide structure, you will prepare and set up sessions, processing and supporting new referrals to the groups, as well as seeking feedback from those attendees and adjusting group delivery accordingly.Your role will also involve:- Preparing, setting up and closing down each session- Arranging refreshments and/or meals for the groups- Performing a range of administrative duties- Receiving and actioning referrals- Recruiting, supporting and motivating volunteersInterested?To be considered as an Activity Group Co-ordinator, you will need:- Knowledge and experience of dementia (personal and/or professional)- An understanding of the need for client confidentiality- Excellent communication and listening skills- Good organisation and facilitation skills- The ability to proficiently use standard IT systems including MS Office, Word, Excel and databases- A full, valid driving licence and access to a vehicle with business insurance (mileage paid or reimbursed)Experience in a care or support environment would be beneficial to your application, as would experience of delivering group-based activities. An understanding of the value of group activities for people living with dementia would also be advantageous, as would an understanding of collaborative working.Why you should join our teamWe’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from the following:- A salary of £ per hour- The chance to make a positive, lasting impact on people affected by dementia- Laptop, mobile phone and printer- Travel expenses reimbursed for all business miles (45p per mile)- An employee benefits package that gives access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies- A free and confidential employee assistance programme with up to six face-to-face sessions built-in- Opportunities to discuss flexible working- Access to award-winning e-learning and development- Opportunities to develop new skills and progress your career- A great pension scheme- Enhanced Family Leave schemes- Six weeks’ company sick pay- 25 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)Join Royal Voluntary Service and together we can change lives, change communities and change society.How to applyIf you think you’d succeed as an Activity Group Co-ordinator, please select the apply button shown to be brought through to the application process.The closing date for applications is the 27th May 2022.We reserve the right to close this vacancy early should sufficient applications be received.This is a part-time role working 24 hours per week, across four days, on a fixed-term contract until the end of March 2024.Other organisations may call this role Activity Group Officer, Community Activity Officer, Community Activity Co-ordinator, or Charity Activity Group Co-ordinator.Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
      • edinburgh, scotland
      • full-time
      • Cathcart Associates
      IT Support Assistant required to join a large company in Edinburgh.They are a large law firm with offices across Scotland and in London and are looking for a Support Assistant to join them to ensure their systems are up and running at all times, cases are depending on it!You will join a small team of IT Engineers providing 1st and 2nd line support across all offices both internally and remotely. You will take end to end responsibility to all tickets issued, escalating when needed and contribute to the development and documentation of all IT procedures and processes. You will assist in all maintenance and relocation of any equipment when required and ensure all projects allocated by the manager are completed in a timely fashion.You will have the following skills/experience -** Experience within a similar role** Experience working within a Windows Environment** Strong knowledge and experience with O365/SharePoint and Active Directory for new users and password changes** Experience with Citrix is desirable but not essential The salary on offer is up to £30K depending on experience, along with a hybrid work model (minimum once a week on site), and an impressive benefits package including pension, bonus scheme and more to suit you!If you're looking to join a company where you are given hands on training to ensure you are continuously expanding your skill set, please apply and call Nicole at Cathcart Associates!
      • galashiels, scotland
      • part-time
      • Royal Voluntary Service
      Activity Group Co-ordinator (Part-Time, FTC)Galashiels, ScotlandTogether we can make a real differenceBelonging to the Royal Voluntary Service community means inspiring volunteers to support the nation’s health and wellbeing. It means tackling the most pressing social issues in a workplace full of opportunities.Through the gift of voluntary service, our volunteers provide much-needed support for over-stretched public services. They work at scale in the NHS, freeing up staff to dedicate more time to patient care and within communities to give practical help and support to people when they need it.Our people are a welcoming team of individuals from every background who support one another to be their best. They are also some of the country’s most compassionate and dedicated people who step forward to help make society better connected and more inclusive – where everyone can thrive.We’re currently looking for an Activity Group Co-ordinator to join us on a part-time basis for a fixed-term contract until the 31st March 2024, working 18 hours per week, across three days.The RoleAs an Activity Group Co-ordinator, you will facilitate the delivery of activity and support groups for people in Galashiels living with dementia and their carers and/or families.Supporting the Service Manager, you will plan and deliver regular groups across the region and create and deliver a wide range of activities.You will prepare and set up sessions, processing and supporting new referrals to the groups, as well as seeking feedback from those attendees and adjusting group delivery accordingly.Your role will also involve:- Preparing, setting up and closing down each session- Arranging refreshments and/or meals for the groups- Performing a range of administrative duties- Receiving and actioning referrals- Recruiting, supporting and motivating volunteersInterested?To be considered as an Activity Group Co-ordinator, you will need:- Knowledge and experience of dementia (personal and/or professional)- An understanding of the need for client confidentiality- Excellent communication and listening skills- Good organisation and facilitation skills- The ability to proficiently use standard IT systems including MS Office, Word, Excel and databases- A full, valid driving licence and access to a vehicle with business insurance (mileage paid or reimbursed)Experience in a care or support environment would be beneficial to your application, as would experience of delivering group-based activities. An understanding of the value of group activities for people living with dementia would also be advantageous, as would an understanding of collaborative working.Why you should join our teamWe’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from the following:- A salary of £ per hour- The chance to make a positive, lasting impact on people affected by dementia- Laptop, mobile phone and printer- Travel expenses reimbursed for all business miles (45p per mile)- An employee benefits package that gives access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies- A free and confidential employee assistance programme with up to six face-to-face sessions built-in- Opportunities to discuss flexible working- Access to award-winning e-learning and development- Opportunities to develop new skills and progress your career- A great pension scheme- Enhanced Family Leave schemes- Six weeks’ company sick pay- 25 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)Join Royal Voluntary Service and together we can change lives, change communities and change society.How to applyIf you think you’d succeed as an Activity Group Co-ordinator, please select the apply button shown to be brought through to the application process.The closing date for applications is the 27th May 2022.We reserve the right to close this vacancy early should sufficient applications be received.This is a part-time role working 18 hours per week, across three days, on a fixed-term contract until the end of March 2024.Other organisations may call this role Activity Group Officer, Community Activity Officer, Community Activity Co-ordinator, or Charity Activity Group Co-ordinator.Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
      • central scotland, scotland
      • full-time
      • QA LIMITED
      Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an Apprentice Service Desk Analyst to join the team in their global technology hub based in the centre of Edinburgh.The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. Analysts must develop a strong knowledge of all tasks associated with the role.As an Apprentice Analyst you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient Apprentice Analyst through shadowing, training and increasing the your service knowledge. Initially you will start Computershare working on a 8 hour shift pattern starting anywhere between 8AM - 2PM Monday to Friday, with the Service Desk Analyst role you may move onto shift work which will include 12 hour shifts day and night in blocks of 4/5 daysWith Computershare your further career development is vital, with Global Tech Support’s Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more.This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your SCQF IT Professionals Level 6 and Level 8 Qualification.Key Responsibilities:With a focus on building knowledge and experience, and under the instruction of a mentor: ·Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets.Provide First Contact Resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal.Contribute to the team’s Continual Service Improvement objectives; Identify repeat incidents and highlight potential process improvements.Complete user access requests, software installs and local hardware requests.Build and maintain good working relationships with all teams across the organisation.Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team.Meet goals and KPIs as set by the line manager.Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. interests of the customers and treat them fairlyObserve proper standards of market conductComplete all mandatory, regulatory training and assessments when notified to do so but the companyRequired Skills:Professional and courteous telephone manner.Willingness to work flexible hours / shifts.Strong verbal and written communication skills.Experience of working in a team.Able to learn new technologies and work in a technical environment.Able to follow set processes & procedures and highlight potential improvementsUnderstanding of MicrosoftAs an employee of Computershare you must always:Act with integrityAct with due skill, care and diligenceBe open and cooperative with the FCA, the PRA and other regulatorsPay due regards to the interests of the customers and treat them fairlyObserve proper standards of market conductComplete all mandatory, regulatory training and assessments when notified to do so but the companyAdditional Information:Salary £19,000 per annumSalary increasing to 26K subject to performance8-hour shift pattern. Between 8am-10pm - Monday – Friday Future Career Progression:With Computershare your further career development is vital, with Global Tech Support’s Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT SecurityImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • edinburgh, scotland
      • full-time
      • Jobheron
      A large Microsoft Gold Partner IT Consultancy firm with an office in London is looking for an IT Support Analyst to join their rapidly growing Managed Services team. This role will be based onsite permanently with one of their London based clients where you will be joining an existing team of employees.From desktop support through to server and cloud projects, the role promises a varied and interesting exposure to a broad range of technologies including Office 365 and Microsoft Azure.The role of IT Support Analyst:• Resolving support requests directly from the managed service client, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find resolution• Proactively reviewing automated alerts and responding as required through to resolution.• Implementing client projects on your own or as part of a team• System administration, hands on fixes, installation/upgrade and patching of Microsoft based servers and desktops• Performing advanced troubleshooting which may also include working together with Microsoft and other vendors• Request patching, cable management, software deployment, password resets, physical and virtual PC builds, and providing general support• App deployment• Wi-Fi admin & support• Active Directory support• Remote access provision and supportWhat they are looking for:• Proven IT Support experience (2nd and/or 3rd line) which may have been in a Network Administrator or Infrastructure Support capacity• Ability to adapt quickly to a fast paced environment and deal with multiple tasks and projects, as required• Experience of managing and deploying Microsoft technologies such as Windows Desktop & Server, Active Directory, Exchange & System Centre• Current MCSA/MCSE and/or CCNA IT certification or ability to demonstrate a similar level of knowledge• Ability to communicate effectively with both technical and non-technical individuals; strong teamwork and interpersonal skills• Experience of automating and packaging desktop applications is essentialTechnologies:• Office 365 and Microsoft Azure• Networking knowledge covering Cisco LAN/vLAN/WAN technologies• Previous experience of working within an IT Managed Services provider environment with multiple clientsThis company is a large Microsoft Gold Partner IT Consultancy where you will be working with the most cutting edge technology to ensure delivery of our clients requirements and there is a fantastic benefits package on offer including ongoing training and development, private healthcare, company related performance bonus, pension, and the ability to buy / sell additional holidays.Please note this role is a hybrid role where you will be expected to work 2 – 3 days per week in the office and the rest of the time work from home.Sounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with previous experience or job titles including; IT Engineer, IT Technician, 2nd Line Support, 3rd Line Support, Helpdesk Analyst, Desktop Support Engineer, IT Support Engineer, and Senior IT Support may also be considered for this position.IND123
      • central scotland, scotland
      • full-time
      • QA LIMITED
      As the Digital Lettings Support Apprentice, you will be a first point of contact for both Tenants and Landlords, dealing with enquiries along with arranging viewings, assisting with advertising and helping to match the right tenant with the right property, guiding them smoothly through the process. The successful candidate should be confident in customer facing scenario's and have a passion for proving first class service along with an interest in the Lettings industry and Administration. You will gain a Modern Apprenticeship in Digital Applications Support at SCQF Level 6 Diploma - comparable to a HNC or first year of university - don't miss this opportunity!With the success of 17 previous Apprentices who have gained career advancement and professional hands-on experience, Southside Property Management are looking to give the same opportunity to another enthusiastic individual.Based in the heart of Edinburgh's Old Town, Southside Property Management are an established team who take pride in their strong customer relationships and knowledge of the Property Industry, striving to provide a fair and affordable solution to both Landlords and Tenants. Interested? Apply Today!Key Responsibilities:Systems used:MS Packages, bespoke SAM database, Google Calendar, Jotform, Kizeo, Advertising websites such as Zoopla, Citylets & Rightmove. Whilst the role has a wide and varied remit, including document and data administration, attention to detail, right attitude and work ethic, key areas of responsibilities are:Assisting the Lettings Team with phone and email enquiries and property lettings administration.Managing, logging, checking and distributing keys as well as tracking key changes and ordering replacement keys.Front of house point of contact for visitors and callers into the office, taking correct and full details – numbers, names, property numbers and managing general enquiries.Assisting with management of online and handwritten submissions.Processing monthly rental payments.Communicating with the Property Managers regarding their portfolios.Booking in viewings and liaising with viewers throughout day.Advising potential tenants about the procedure for conducting virtual and physical viewings and Routine Property Visits where required (keeping in mind health & safety procedures).Updating company data base, ensuring accuracy of information.Communicating regularly to Tenants and Property Viewers.Involvement in projects.Assisting with advertising on various letting portals.Assisting the Lettings and wider SPM team members.Following the 7-step SouthSide Referencing Procedure (SRP). Additional Roles & Responsibilities within the companyKeep everyone safeKeep everyone happyKeep the company sustainableRequired Skills:Client focused, professional with the requisite skills to establish and maintain relationships.A self-motivated person who can work on their own initiative or in a team whilst achieving stretching targets.Ability to work calmly and efficiently in a pressurised environment.Excellent organisation skills and ability to manage challenging demands.Excellent communication and interpersonal skillsRequires strictest attention to detail and accuracyPrevious work experience is preferred, ideally in a customer facing rolePC skills and knowledge of MS Excel, Word, TEAMS.Additional Information:Salary - £10,000 per annum (starting salary)Future Salary - £20,000-£22,000 (after year 2), £23,000-£24,000 (after year 3)5 Hours per weekFuture Career Progression:Upon formal qualification and subject to performance, salary will increase to £18,000 based on a full-time 40-hour week (pro-rata for part-time hours)Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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