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1 job found in Maidenhead

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    • maidenhead, south east
    • contract
    • £12.00 - £12.00, per hour, + excellent overtime rates
    • randstad business support
    Job Role: Customer ServiceLocation: MaidenheadPay rate: £12 ph + Excellent overtime ratesContract: This is initially a 12 month contract, with potential for renewal. Are you looking for a role that makes a difference to people's lives? Do you enjoy speaking to a variety of different customers? If so, we might just have the role for you…An excellent opportunity has arisen for a Customer Service Coordinator to join our friendly team based in Maidenhead, Berkshire. **Full time and part time available**Our client manufacture specialist medical food and equipment for enterally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs. The customer service coordinator plays an integral frontline role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team work in an open plan office within in a modern building. There is a 3-month training programme overseen by our team trainer.Benefits you'll love:Option to work two set days from home every weekOpportunity for overtime paid at an enhanced rateFree on-site parkingOnsite canteenOnsite gym including a peloton bikeOutside seating areasWeekly onsite covid testingTeam social eventsPay Rate and Hours (Full time):Monday - Friday: between 08:00 - 20:0037.5 hours per week. 7.5 hours per day.1 Saturday per month 09:00am - 13:00pm (paid as additional, overtime rate x1.75 = £21.00p/h)On call segments (paid as additional, at an enhanced rate)Pay Rate and Hours (Part time):Monday - Friday: between 08:00 - 20:0030 hours per week. Either 6 hours, 5 days a week OR 7.5 hours 4 days a week£12.00 per hour1 Saturday per month 09:00am - 13:00pm (paid as additional, overtime rate x1.75 = £21.00p/h)Responsibilities:Provide the highest levels of customer care to both patients and healthcare professionalsStock check and arrange patient deliveries via telephone and emailAnswer patient and stakeholder enquiries, resolving all queries that might ariseTroubleshoot feeding pumpsUse our internal database (CRM system) to place orders and log all patient and healthcare professional communicationCommunicate with internal & external stakeholders by phone & emailManage daily workload as delegated by lead coordinatorTo meet all internal targets Requirements:Experience in customer service preferredIT ProficientProficient in using two monitorsProfessional and confident telephone mannerAbility to multitask (Placing orders and updating system whilst on the phone, using 2 screens) Randstad Business Support is acting as an Employment Business in relation to this vacancy.
    Job Role: Customer ServiceLocation: MaidenheadPay rate: £12 ph + Excellent overtime ratesContract: This is initially a 12 month contract, with potential for renewal. Are you looking for a role that makes a difference to people's lives? Do you enjoy speaking to a variety of different customers? If so, we might just have the role for you…An excellent opportunity has arisen for a Customer Service Coordinator to join our friendly team based in Maidenhead, Berkshire. **Full time and part time available**Our client manufacture specialist medical food and equipment for enterally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs. The customer service coordinator plays an integral frontline role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team work in an open plan office within in a modern building. There is a 3-month training programme overseen by our team trainer.Benefits you'll love:Option to work two set days from home every weekOpportunity for overtime paid at an enhanced rateFree on-site parkingOnsite canteenOnsite gym including a peloton bikeOutside seating areasWeekly onsite covid testingTeam social eventsPay Rate and Hours (Full time):Monday - Friday: between 08:00 - 20:0037.5 hours per week. 7.5 hours per day.1 Saturday per month 09:00am - 13:00pm (paid as additional, overtime rate x1.75 = £21.00p/h)On call segments (paid as additional, at an enhanced rate)Pay Rate and Hours (Part time):Monday - Friday: between 08:00 - 20:0030 hours per week. Either 6 hours, 5 days a week OR 7.5 hours 4 days a week£12.00 per hour1 Saturday per month 09:00am - 13:00pm (paid as additional, overtime rate x1.75 = £21.00p/h)Responsibilities:Provide the highest levels of customer care to both patients and healthcare professionalsStock check and arrange patient deliveries via telephone and emailAnswer patient and stakeholder enquiries, resolving all queries that might ariseTroubleshoot feeding pumpsUse our internal database (CRM system) to place orders and log all patient and healthcare professional communicationCommunicate with internal & external stakeholders by phone & emailManage daily workload as delegated by lead coordinatorTo meet all internal targets Requirements:Experience in customer service preferredIT ProficientProficient in using two monitorsProfessional and confident telephone mannerAbility to multitask (Placing orders and updating system whilst on the phone, using 2 screens) Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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