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        • cardiff, wales
        • permanent
        • £18,000 - £22,000 per year
        • randstad business support
        I am working with a business in Cardiff who have seen positive growth and expansions in 2020, and have launched a pension service for their customers. They are now seeking a pension customer service whizz, who is able to bring with them a load of experience and expertise to join a customer care team. This role of a customer service executive is based on the outskirts of Cardiff, offering a competitive salary dependant on experience, flexible working hours Monday to Friday 8am - 6:30pm with the occasional Saturdays, and holidays starting at 24 days + 8 days increasing 1 day per year. Sounds good? It gets better. Other benefits of the customer service representative include:Free on site gymFree parkingMinistry of fun - loads of socials and events throughout the yearGames roomand much more! As a customer service representative you will be:Providing an excellent service to new and existing customers, over email phone and web chat.Explaining the services and products to customers in a clear and informative wayProcessing transfers and payments from request through to completion What are we looking for?Over 3 years experience ideally in a role within pensions A team player and a whizz at multi-taskingA passion for your self development and career, and helping the company succeedYou put customer journeys at the heart of everything you do If this ticks all your boxes, then apply today for the role of the Customer Service Representative today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        I am working with a business in Cardiff who have seen positive growth and expansions in 2020, and have launched a pension service for their customers. They are now seeking a pension customer service whizz, who is able to bring with them a load of experience and expertise to join a customer care team. This role of a customer service executive is based on the outskirts of Cardiff, offering a competitive salary dependant on experience, flexible working hours Monday to Friday 8am - 6:30pm with the occasional Saturdays, and holidays starting at 24 days + 8 days increasing 1 day per year. Sounds good? It gets better. Other benefits of the customer service representative include:Free on site gymFree parkingMinistry of fun - loads of socials and events throughout the yearGames roomand much more! As a customer service representative you will be:Providing an excellent service to new and existing customers, over email phone and web chat.Explaining the services and products to customers in a clear and informative wayProcessing transfers and payments from request through to completion What are we looking for?Over 3 years experience ideally in a role within pensions A team player and a whizz at multi-taskingA passion for your self development and career, and helping the company succeedYou put customer journeys at the heart of everything you do If this ticks all your boxes, then apply today for the role of the Customer Service Representative today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • worcester, west midlands
        • temporary
        • £9.40 - £10.40, per hour, Increases after 12 weeks
        • worcester bosch
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre based on site at the UK Headquarters who are the UK market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre based on site at the UK Headquarters who are the UK market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        • dublin, international
        • temporary
        • €35,000 - €36,000 per year
        • randstad financial services
        We are excited to announce we have multiple customer service language speaking vacancies with one of our major life science clients.If you are fluent in English and one of the following languages,French, Spanish, Dutch, German or Italian, please apply below. You must also have customer service or order management experience.Our client is a world leader in medical technology, dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. They offer innovative solutions in orthopedic extremity surgery, neurosurgery, and reconstructive and general surgery.Since they were established in 1989, they have become a global leader in regenerative medicine and neurosurgery. Every day, 4,500 of their colleagues continue to bring hope to patients around the world through our broad portfolio of innovative medical technologies and products for wound care, surgical reconstruction, neurosurgery and extremity orthopaedics. SUMMARY DESCRIPTIONThis position provides customer service to our customers in Europe, Middle East and Africa. The successful candidate will be able to accept ownership for effectively processing orders and responding to customer inquiries and complaints in a timely manner and delivering a world-class customer experience. DUTIES AND RESPONSIBILITIESResponsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.Ensure that all customer inquiries are resolved satisfactorily.Maintain a current knowledge of products offered in catalog to support providing basic product information.Handle customer complaints.Ensure order processing holds are addressed in a timely manner.Proactively communicate product availability to customers; Manage backorders, where required, informing the customers of availability dates.Create and distribute daily sales invoices.Process requests for catalogs, price sheets, and copies of invoices.Handle product evaluation and travel set requests.Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.Liaise with other departments to resolve customer inquiries.Ensure daily, weekly and monthly reporting is carried out as per business requirements.Actively engage in projects to improve service levels.Will be required to work during Irish public and bank holidays, subject to local law QUALIFICATIONSHigh school diploma / Associate's Degree or higher.A minimum of one to three years related experience and/or training in Customer Service.Ability to speak, read and write in native German, French, Dutch, Italian or Spanish and fluent in English.Passion for customers and delivering a world-class service experience.Proven ability to work under pressure.Attention to detail and strong organizational skills.Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        We are excited to announce we have multiple customer service language speaking vacancies with one of our major life science clients.If you are fluent in English and one of the following languages,French, Spanish, Dutch, German or Italian, please apply below. You must also have customer service or order management experience.Our client is a world leader in medical technology, dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. They offer innovative solutions in orthopedic extremity surgery, neurosurgery, and reconstructive and general surgery.Since they were established in 1989, they have become a global leader in regenerative medicine and neurosurgery. Every day, 4,500 of their colleagues continue to bring hope to patients around the world through our broad portfolio of innovative medical technologies and products for wound care, surgical reconstruction, neurosurgery and extremity orthopaedics. SUMMARY DESCRIPTIONThis position provides customer service to our customers in Europe, Middle East and Africa. The successful candidate will be able to accept ownership for effectively processing orders and responding to customer inquiries and complaints in a timely manner and delivering a world-class customer experience. DUTIES AND RESPONSIBILITIESResponsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.Ensure that all customer inquiries are resolved satisfactorily.Maintain a current knowledge of products offered in catalog to support providing basic product information.Handle customer complaints.Ensure order processing holds are addressed in a timely manner.Proactively communicate product availability to customers; Manage backorders, where required, informing the customers of availability dates.Create and distribute daily sales invoices.Process requests for catalogs, price sheets, and copies of invoices.Handle product evaluation and travel set requests.Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.Liaise with other departments to resolve customer inquiries.Ensure daily, weekly and monthly reporting is carried out as per business requirements.Actively engage in projects to improve service levels.Will be required to work during Irish public and bank holidays, subject to local law QUALIFICATIONSHigh school diploma / Associate's Degree or higher.A minimum of one to three years related experience and/or training in Customer Service.Ability to speak, read and write in native German, French, Dutch, Italian or Spanish and fluent in English.Passion for customers and delivering a world-class service experience.Proven ability to work under pressure.Attention to detail and strong organizational skills.Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • newport, wales
        • permanent
        • £22,000 per year
        • randstad business support
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • temporary
        • £14.38 per hour
        • randstad business support
        Job PurposeTo provide consultancy, advice and guidance on complex complaints to Strategic Directors, Heads of Service, Service Managers, and Cabinet Members as required; producing high quality, factual, concise information that is written in a clear and accessible manner and that seeks to deliver the best possible outcomes for residents. To assist in ensuring that you provide a customer sensitive and effective response to complaints and representations from the public which ensures the Council meets its statutory and regulatory obligations, in accordance with relevant legislation; including the development of service specific strategies and policies. To be responsible for working to meet conflicting priorities and deadlines, and meeting quality and performance standards. To support the promotion of the work of the Customer team across the organisation, with senior managers and Members in order to support the embedding of the policies and procedures within its remit across the day to day activities of the organisation. Job DutiesTo work as part of a team acting as the first point of contact with regards to comments, compliments, complaints and representations, managing the whole process from logging the issues and liaising with the services, residents and partner agencies, to ensuring any agreed solutions are implemented. Providing consistent advice, support, training, guidance and consultation to all staff, relevant agencies, external and internal organisations/stakeholders and the community at large as required concerning comments, compliments, complaints and representations. To work as part of a team to process the high volume of unplanned and often complex complaints that arise daily, ensuring they are correctly assessed, logged onto local and corporate systems, risk assessed and prioritised, researched or allocated to relevant managers, monitored until concluded and then responded to.To work directly with residents, service users, their family, carers advocate, representative or legal counsel, updating the complainant on progress with their case and ensuring their wishes are recorded and feed into any decision on how to progress the case and respond to the complaint.To work as part of a team to meet statutory and regulatory requirements by upholding Service Level Agreements in place to acknowledge, investigate and respond to concerns, and generating intelligence about complaints us