Are you experienced in dealing with clients or customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services industry which offers progression within a recruit from within culture? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Liaise with clients, Independent Financial Advisors, investors and financial institutions as a senior member of the Client Services Voice Team* Responsible for responding to customer queries on behalf of a number of high-profile brands* Manage Inbound customer queries from retail customers on behalf of fund managers* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations Requirements (only 1 required):* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking on-site Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Are you experienced in dealing with clients or customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services industry which offers progression within a recruit from within culture? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Liaise with clients, Independent Financial Advisors, investors and financial institutions as a senior member of the Client Services Voice Team* Responsible for responding to customer queries on behalf of a number of high-profile brands* Manage Inbound customer queries from retail customers on behalf of fund managers* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations Requirements (only 1 required):* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking on-site Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Job: Customer Service AdvisorLocation: GlasgowSalary: £21,750 per annum + Excellent BenefitsShifts: Flexible rotationAs a Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. When you work at a call centre, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Helping to resolve more complex queries such as Mandate enquiries where needed, by co-ordinating responses from other departments across our business* Dealing with day to day banking enquiries from customers on the range of products and services * Listening to customer's needs, making them aware of products that may be suitable for them* Putting the customer at the heart of everything you do, aiming to get it right first time every time* Understanding the customers query, looking at the situation from different angles to offer the best solutionWhat we're looking for:* A genuine interest in our customers, and the ability to take personal responsibility for providing great customer experiences* The ability to make authoritative banking decisions that always put our customers first* Excellent communication and influencing skills, and a collaborative, team-based approach to work * A good understanding of creative problem solving, and the confidence to take the initiative to permanently resolve potential issuesSkills that will help you in the role:* Experience of dealing with complex customer queries * Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where service is paramountRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Job: Customer Service AdvisorLocation: GlasgowSalary: £21,750 per annum + Excellent BenefitsShifts: Flexible rotationAs a Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. When you work at a call centre, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Helping to resolve more complex queries such as Mandate enquiries where needed, by co-ordinating responses from other departments across our business* Dealing with day to day banking enquiries from customers on the range of products and services * Listening to customer's needs, making them aware of products that may be suitable for them* Putting the customer at the heart of everything you do, aiming to get it right first time every time* Understanding the customers query, looking at the situation from different angles to offer the best solutionWhat we're looking for:* A genuine interest in our customers, and the ability to take personal responsibility for providing great customer experiences* The ability to make authoritative banking decisions that always put our customers first* Excellent communication and influencing skills, and a collaborative, team-based approach to work * A good understanding of creative problem solving, and the confidence to take the initiative to permanently resolve potential issuesSkills that will help you in the role:* Experience of dealing with complex customer queries * Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where service is paramountRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Senior Client Advisor £21,000 per annumMonday-Friday Apply to be a crucial part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency! Working for this marketing leading company will provide you with some outstanding opportunities to further your career within the financial services. Responsibilities: Liaise with clients, Independent Financial Advisors, investors and financial institutions as asenior member of the Client Services Voice Team. Responsible for responding to customer queries on behalf of a number of high-profile brands Manages transactions relating to Unit Trusts, ISA's and a range of accounts for retail andcorporate customers. Core point of contact for telephone banking team, proficient in processing customer queriesrelating to investment repurposes, switches and deposits, redemption valuations, probateinstructions and account verification; amongst others. Confident in the delivery of customer care and transactional management on behalf of thecustomer brands. This involves administering multiple software programmes simultaneously. Works as part of a team to continuously improve each brand's net promoter scores and isregularly appraised by client survey feedback.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Senior Client Advisor £21,000 per annumMonday-Friday Apply to be a crucial part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency! Working for this marketing leading company will provide you with some outstanding opportunities to further your career within the financial services. Responsibilities: Liaise with clients, Independent Financial Advisors, investors and financial institutions as asenior member of the Client Services Voice Team. Responsible for responding to customer queries on behalf of a number of high-profile brands Manages transactions relating to Unit Trusts, ISA's and a range of accounts for retail andcorporate customers. Core point of contact for telephone banking team, proficient in processing customer queriesrelating to investment repurposes, switches and deposits, redemption valuations, probateinstructions and account verification; amongst others. Confident in the delivery of customer care and transactional management on behalf of thecustomer brands. This involves administering multiple software programmes simultaneously. Works as part of a team to continuously improve each brand's net promoter scores and isregularly appraised by client survey feedback.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Clients Services Advisor£18,500 - £21,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or overthe phone? Are you looking to secure a position in financial services? Areyou looking for a permanent position with the opportunity of furtheringcareer progression?Apply to be a key part of the world's largest hedge fund and private equityadministrator, as well as the largest mutual fund transfer agency with arapidly growing team in Stirling! Working for this market leading companywill give you access to exciting opportunities to further propel your careerand enable you to develop several transferable skills to build up yourrepertoire. Upon starting you will be enrolled on an unparalleled trainingprogramme to begin in your role and unlock opportunities for careergrowth within the company.Job Responsibilities:● Manage inbound customer queries from retail customers on behalf offund managers● Complete telephony, digital and admin based tasks to servicecustomer queries● Take ownership of customer problems, solving them at first point ofcontact and escalate when required● Build long lasting professional relationships with customers that willexceed their expectations● Deal with customer data ethically and in accordance with the FSArequirements● Responsible for responding to customer queries on behalf of anumber of high-profile brands● Manage transactions relating to Unit Trusts, ISA's and a range ofaccounts for retail andRequirements:● Customer service experience - can be retail, hospitality or telephony● Recent graduates looking to enter the financial services● Have a real passion for assisting customers and providing first-classserviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Clients Services Advisor£18,500 - £21,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or overthe phone? Are you looking to secure a position in financial services? Areyou looking for a permanent position with the opportunity of furtheringcareer progression?Apply to be a key part of the world's largest hedge fund and private equityadministrator, as well as the largest mutual fund transfer agency with arapidly growing team in Stirling! Working for this market leading companywill give you access to exciting opportunities to further propel your careerand enable you to develop several transferable skills to build up yourrepertoire. Upon starting you will be enrolled on an unparalleled trainingprogramme to begin in your role and unlock opportunities for careergrowth within the company.Job Responsibilities:● Manage inbound customer queries from retail customers on behalf offund managers● Complete telephony, digital and admin based tasks to servicecustomer queries● Take ownership of customer problems, solving them at first point ofcontact and escalate when required● Build long lasting professional relationships with customers that willexceed their expectations● Deal with customer data ethically and in accordance with the FSArequirements● Responsible for responding to customer queries on behalf of anumber of high-profile brands● Manage transactions relating to Unit Trusts, ISA's and a range ofaccounts for retail andRequirements:● Customer service experience - can be retail, hospitality or telephony● Recent graduates looking to enter the financial services● Have a real passion for assisting customers and providing first-classserviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Job DescriptionTo provide an effective & efficient service function to customers, mostly by telephone, but byany appropriate means of communication, to greatly enhance our reputation to greatlyenhance our reputation as a truly customer focused Company● Respond positively to the goals of CSV, support colleagues, and actively add to the success ofthe overall Client Services● Attend and actively contribute to team meetings● Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & KeyResult Areas, both in terms of quality, productivity and accuracy of information given to thecustomer● Assist every area of the business to improve overall customer service● To commit to personally putting the customer first and providing an excellent customer serviceat all times● Develop an understanding of all client profiles/products to be able to deliver outstandingcustomer service● Must actively seek & respond to feedback. Use service failures both internally & externally asan educator to improve our process, procedures & overall service to the customer● Takes a broad view of own role and its impact on the team and CSV● Retains strong focus on professional standards & results, which directly contribute and impacton business targets● Able to confidently handle vulnerable client queries in line with training guidelines andManagement Company guidance● Able to process deals of large value (in accordance with large deal process) on behalf of clients● Able to act as a referral point for others in the team● Coaches and develops new joiners to the departmentDetailsMon-Fri 9/519-21k salaryWFH offeredStart date ASAPRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Job DescriptionTo provide an effective & efficient service function to customers, mostly by telephone, but byany appropriate means of communication, to greatly enhance our reputation to greatlyenhance our reputation as a truly customer focused Company● Respond positively to the goals of CSV, support colleagues, and actively add to the success ofthe overall Client Services● Attend and actively contribute to team meetings● Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & KeyResult Areas, both in terms of quality, productivity and accuracy of information given to thecustomer● Assist every area of the business to improve overall customer service● To commit to personally putting the customer first and providing an excellent customer serviceat all times● Develop an understanding of all client profiles/products to be able to deliver outstandingcustomer service● Must actively seek & respond to feedback. Use service failures both internally & externally asan educator to improve our process, procedures & overall service to the customer● Takes a broad view of own role and its impact on the team and CSV● Retains strong focus on professional standards & results, which directly contribute and impacton business targets● Able to confidently handle vulnerable client queries in line with training guidelines andManagement Company guidance● Able to process deals of large value (in accordance with large deal process) on behalf of clients● Able to act as a referral point for others in the team● Coaches and develops new joiners to the departmentDetailsMon-Fri 9/519-21k salaryWFH offeredStart date ASAPRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Clients Service Advisor £18,500 - £20,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure a position in financial services? Are you looking for a permanent position with the opportunity of furthering career progression?Apply to be a key part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency with a rapidly growing team in Stirling! Working for this market leading company will give you access to exciting opportunities to further propel your career and enable you to develop several transferable skills to build up your repertoire. Upon starting you will be enrolled on an unparalleled training programme to begin in your role and unlock opportunities for career growth within the company.Job Responsibilities:Manage inbound customer queries from retail customers on behalf of fund managersComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsResponsible for responding to customer queries on behalf of a number of high-profile brandsManage transactions relating to Unit Trusts, ISA's and a range of accountsRequirements:Customer service experience - can be retail, hospitality or telephonyRecent graduates looking to enter the financial servicesHave a real passion for assisting customers and providing first-class serviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Clients Service Advisor £18,500 - £20,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure a position in financial services? Are you looking for a permanent position with the opportunity of furthering career progression?Apply to be a key part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency with a rapidly growing team in Stirling! Working for this market leading company will give you access to exciting opportunities to further propel your career and enable you to develop several transferable skills to build up your repertoire. Upon starting you will be enrolled on an unparalleled training programme to begin in your role and unlock opportunities for career growth within the company.Job Responsibilities:Manage inbound customer queries from retail customers on behalf of fund managersComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsResponsible for responding to customer queries on behalf of a number of high-profile brandsManage transactions relating to Unit Trusts, ISA's and a range of accountsRequirements:Customer service experience - can be retail, hospitality or telephonyRecent graduates looking to enter the financial servicesHave a real passion for assisting customers and providing first-class serviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
JOB TITLE: Customer Service AdvisorLOCATION: Worthing/Hybrid working option DURATION: Temp to Perm PAY: £20,500 per annum + 20% bonus HOURS: Working 2 shifts changing every 2 weeks (830-1630 and 1030-1830) and a Saturday once every 8 weeks (0900-1400.) You will get a full day off in the week for the saturday you work. The Client Our client is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures and support the management of diabetes. The company partners with organisations around the world to address some of the most challenging global health issues. Our client has more than 65,000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health.The Role This role requires a candidate to have a strong Customer Service background and empathy as you will be dealing with patients directly. Training will be provided for the successful candidate. Prescription scanning, order processing; ensuring that all orders are processed accurately and filed in accordance with Customer Care procedures and standards.Diary Calls.Build and maintain customer relationships, account management.Create new accounts for Healthcare professionalsQuery resolution, responding to customer queries in an efficient and timely manner.Call handling.Responding to customer calls relating to orders, queries, general enquiries.Liaison with Warehouse and other departments.The Candidate Experience of customer facing role and negotiation.Empathy Strong customer service skills Resilience If this sounds like a role for you, then please apply and suitable applicants will be contacted by a consultant. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
JOB TITLE: Customer Service AdvisorLOCATION: Worthing/Hybrid working option DURATION: Temp to Perm PAY: £20,500 per annum + 20% bonus HOURS: Working 2 shifts changing every 2 weeks (830-1630 and 1030-1830) and a Saturday once every 8 weeks (0900-1400.) You will get a full day off in the week for the saturday you work. The Client Our client is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures and support the management of diabetes. The company partners with organisations around the world to address some of the most challenging global health issues. Our client has more than 65,000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health.The Role This role requires a candidate to have a strong Customer Service background and empathy as you will be dealing with patients directly. Training will be provided for the successful candidate. Prescription scanning, order processing; ensuring that all orders are processed accurately and filed in accordance with Customer Care procedures and standards.Diary Calls.Build and maintain customer relationships, account management.Create new accounts for Healthcare professionalsQuery resolution, responding to customer queries in an efficient and timely manner.Call handling.Responding to customer calls relating to orders, queries, general enquiries.Liaison with Warehouse and other departments.The Candidate Experience of customer facing role and negotiation.Empathy Strong customer service skills Resilience If this sounds like a role for you, then please apply and suitable applicants will be contacted by a consultant. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Customer Service Consultant£20-22000 Permanent Swindon Are you a motivated, people focused Customer Services Consultant seeking a new and exciting opportunity? Randstad is working on an exclusive basis with a Scandinavian owned business based in Swindon to find a driven customer service candidate to form part of a high performing team with a collaborative culture. Vikan is the world's leading supplier of hygienic cleaning tools and support services to the Food & Beverage industry and other hygiene sensitive environments. It's an innovative, forward thinking and consultative business that produces professional grade cleaning tools for international markets underpinned with a Scandinavian management style and heritage. The Group Customer Services team is well established, close-knit, collaborative and professional. Based in both Denmark and Swindon, this team work together to provide a first-class service to customers across the board. Due to company growth, Vikan is looking to find a people focused, motivated and determined Customer Service Consultant to join the Swindon team. Your role as Customer Service Consultant will be integral to supporting the Sales Teams across Vikan and is important to ensure that Vikan maintains and develops its position as the preferred supplier and partner in the UK market. Your core remit will include working in close cooperation with the UK, IE and selected export markets and the external Sales Team, Marketing and Supply Chain to ensure a high standard of quality customer service and administration. In accordance with appropriate policies and procedures agreed by Vikan, you will prioritise order processing, responding to customer requests, and guiding customers via phone, email and live chat.. In addition, you will support and follow up on marketing/external sales initiatives to expand the market share. The business is looking for a positive, engaged, organised and professional candidate who is highly motivated to learn about Vikan's product offerings and understand Vikans's customer value proposition. Based on this our new team member will be able to provide excellent customer service to Vikan's customers and help drive long term customer satisfaction. Experience from a similar or affiliated industry sector would be desirable, as would the ability to speak another European language. You are a competent user of Microsoft Office and it is an advantage if you have knowledge of CRM (we use Salesforce) and have previously been an ERP system user. On offer, is the chance to join a long established, well managed and principled business that supports leading organisations in multiple international markets. The Customer Service Consultant will benefit from a competitive salary, annual bonus scheme, pension and wider company benefits. Please send your application via Randstad sooner than later as we handle applications on an ongoing basis and will fill the position as soon as we find the right candidate. Vikan develops, manufactures, and markets professional cleaning solutions that help keep food production and other hygiene-sensitive environments cleaner and safer. Recognised leaders in research and product development, Vikan has been setting standards in effective, durable cleaning tools and advanced services for decades. A profound knowledge of cleaning standards, methods and technologies, coupled with a unique model for co-innovating with customers, help make Vikan the clear leader in hygienic cleaning solutions worldwide. Vikan has operated for more than 120 years and is headquartered in Skive, Denmark. Vikan is a global leader in the industry serving more than 90 countries and employing 250 employees in 9 countries. Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan online. Randstad acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Customer Service Consultant£20-22000 Permanent Swindon Are you a motivated, people focused Customer Services Consultant seeking a new and exciting opportunity? Randstad is working on an exclusive basis with a Scandinavian owned business based in Swindon to find a driven customer service candidate to form part of a high performing team with a collaborative culture. Vikan is the world's leading supplier of hygienic cleaning tools and support services to the Food & Beverage industry and other hygiene sensitive environments. It's an innovative, forward thinking and consultative business that produces professional grade cleaning tools for international markets underpinned with a Scandinavian management style and heritage. The Group Customer Services team is well established, close-knit, collaborative and professional. Based in both Denmark and Swindon, this team work together to provide a first-class service to customers across the board. Due to company growth, Vikan is looking to find a people focused, motivated and determined Customer Service Consultant to join the Swindon team. Your role as Customer Service Consultant will be integral to supporting the Sales Teams across Vikan and is important to ensure that Vikan maintains and develops its position as the preferred supplier and partner in the UK market. Your core remit will include working in close cooperation with the UK, IE and selected export markets and the external Sales Team, Marketing and Supply Chain to ensure a high standard of quality customer service and administration. In accordance with appropriate policies and procedures agreed by Vikan, you will prioritise order processing, responding to customer requests, and guiding customers via phone, email and live chat.. In addition, you will support and follow up on marketing/external sales initiatives to expand the market share. The business is looking for a positive, engaged, organised and professional candidate who is highly motivated to learn about Vikan's product offerings and understand Vikans's customer value proposition. Based on this our new team member will be able to provide excellent customer service to Vikan's customers and help drive long term customer satisfaction. Experience from a similar or affiliated industry sector would be desirable, as would the ability to speak another European language. You are a competent user of Microsoft Office and it is an advantage if you have knowledge of CRM (we use Salesforce) and have previously been an ERP system user. On offer, is the chance to join a long established, well managed and principled business that supports leading organisations in multiple international markets. The Customer Service Consultant will benefit from a competitive salary, annual bonus scheme, pension and wider company benefits. Please send your application via Randstad sooner than later as we handle applications on an ongoing basis and will fill the position as soon as we find the right candidate. Vikan develops, manufactures, and markets professional cleaning solutions that help keep food production and other hygiene-sensitive environments cleaner and safer. Recognised leaders in research and product development, Vikan has been setting standards in effective, durable cleaning tools and advanced services for decades. A profound knowledge of cleaning standards, methods and technologies, coupled with a unique model for co-innovating with customers, help make Vikan the clear leader in hygienic cleaning solutions worldwide. Vikan has operated for more than 120 years and is headquartered in Skive, Denmark. Vikan is a global leader in the industry serving more than 90 countries and employing 250 employees in 9 countries. Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan online. Randstad acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Do you have experience handling complaints? Are you looking to joining a business that is globally the largest in it's sector with a great opportunity for development? My client is looking for an experienced complaints investigator or someone with extensive experience in banking or insurance, to join their Head office in Basildon.Key DetailsFull-time, permanent position24k-28k dependent on experience3-5 weeks of award winning trainingInvestigation and resolution of all complaints received by telephone or in written format, whilst complying with SLA's and Regulatory requirements.Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Meet and exceed client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Do you have experience handling complaints? Are you looking to joining a business that is globally the largest in it's sector with a great opportunity for development? My client is looking for an experienced complaints investigator or someone with extensive experience in banking or insurance, to join their Head office in Basildon.Key DetailsFull-time, permanent position24k-28k dependent on experience3-5 weeks of award winning trainingInvestigation and resolution of all complaints received by telephone or in written format, whilst complying with SLA's and Regulatory requirements.Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Meet and exceed client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
JOB TITLE: Customer Care Coordinator - RemotePAY RATE: £20,750 per annum (lots of overtime available)LOCATION: Maidenhead/Sittinbourne for training, then the role will become remoteTYPE: 12 month contract Are you experienced in customer service? Do you have experience taking inbound calls? Our client is a major medical product manufacturer and they are looking for a customer care coordinator. The purpose of this role is to take calls from customers regarding their products and advise troubleshooting methods. The ideal candidate will be empathetic and will be able to work from home. Preferred requirements: Previous call centre experienceHealthcare background would be advantageous but is not necessary as thorough training will be provided Responsibilities:Contacting patients monthly via telephone and email to check their stocks and arrange deliveriesLiaising with healthcare professionals and GP'sResolve queries from patients, dieticians, GP's and Pharmacies If this sounds like something you are interested in hearing more about - please apply with an up to date CV today!Randstad Business Support is acting as an Employment Agency in relation to this vacancy.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
JOB TITLE: Customer Care Coordinator - RemotePAY RATE: £20,750 per annum (lots of overtime available)LOCATION: Maidenhead/Sittinbourne for training, then the role will become remoteTYPE: 12 month contract Are you experienced in customer service? Do you have experience taking inbound calls? Our client is a major medical product manufacturer and they are looking for a customer care coordinator. The purpose of this role is to take calls from customers regarding their products and advise troubleshooting methods. The ideal candidate will be empathetic and will be able to work from home. Preferred requirements: Previous call centre experienceHealthcare background would be advantageous but is not necessary as thorough training will be provided Responsibilities:Contacting patients monthly via telephone and email to check their stocks and arrange deliveriesLiaising with healthcare professionals and GP'sResolve queries from patients, dieticians, GP's and Pharmacies If this sounds like something you are interested in hearing more about - please apply with an up to date CV today!Randstad Business Support is acting as an Employment Agency in relation to this vacancy.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Property Manager Trainee Block Property Manager - Leading company - Richmond/HybridAre you interested in a career within Property Management with a leading brand?Are you looking for a company that can offer you full structured training, clear career progression and development?Overview:Our market leading and well established Property Management company are recruiting for a motivated and customer focused candidate who is seeking a career in Property Management.Working within an established team and office in Richmond, you will be provided with a structured training plan, coaching and mentoring on a career path with clear progression, qualifications and goals to become a successful Property Manager within the business.Company benefits:Competitive salary with structured increases with competence Excellent company benefits Great company culture / office environment Hybrid / Agile working from home Structured training and funded qualifications Duties include:Overseeing a property portfolio and providing high levels of customer service Budget management Project management Document and compliance management Regular site visits / inspections Oversee contractor performance General administrationExperience needed: Excellent customer service / client engagement skillsOrganised, keen and motivated to learn and progressExperience or keen interest in PropertyCar/Driver is essential (expenses paid)Keen to learn and develop new skillsKeen to obtain formal qualifications and build a careerFor further details on the role, please apply todayRandstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Property Manager Trainee Block Property Manager - Leading company - Richmond/HybridAre you interested in a career within Property Management with a leading brand?Are you looking for a company that can offer you full structured training, clear career progression and development?Overview:Our market leading and well established Property Management company are recruiting for a motivated and customer focused candidate who is seeking a career in Property Management.Working within an established team and office in Richmond, you will be provided with a structured training plan, coaching and mentoring on a career path with clear progression, qualifications and goals to become a successful Property Manager within the business.Company benefits:Competitive salary with structured increases with competence Excellent company benefits Great company culture / office environment Hybrid / Agile working from home Structured training and funded qualifications Duties include:Overseeing a property portfolio and providing high levels of customer service Budget management Project management Document and compliance management Regular site visits / inspections Oversee contractor performance General administrationExperience needed: Excellent customer service / client engagement skillsOrganised, keen and motivated to learn and progressExperience or keen interest in PropertyCar/Driver is essential (expenses paid)Keen to learn and develop new skillsKeen to obtain formal qualifications and build a careerFor further details on the role, please apply todayRandstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you customer focused with the ability to build rapport putting members of the public at ease? Do you thrive in a fast paced environment at the forefront of the Travel industry? Randstad are proud to partner with a health & pharmaceuticals company supporting the Travel sector by recruiting a team of Covid Sample Collection Assistants and Covid Test Operatives for 2 sites receiving International, European & Domestic travellers. Benefits: Competitive Pay rate £11.00 per hour8am-8pm shifts Mon-Sun4 day on 4 day off shift cycle, immediate start dates availableFull training & induction programme 3 month full time contract with scope for extensionOnsite parking, Belfast BT3 locationFull PPE provided Requirements:Customer oriented, ability to engage & build rapportPrevious experience within a Covid Testing facility would be highly desirable although not essential as fully paid training is provided.IT proficient with sound data entry skills essentialEffective Communicator Confident & professional approachDrivers licence advantageousFlexible and adaptable characterAll successful candidates will be required to produce a negative test result prior to job commencement.Responsibilities: Covid sample collections at Travel centre location based in BT3Confidently perform Throat and Nasal swab tests inline with current clinical standardsData entry & report typing Advice travellers on testing requirements and Travel legislationProvide reassurance and support to customersCustomer service & guidanceCompliance with health & safety procedures & processesCleaning duties as requiredMonitoring appointment list and queue controlHandover with team and couriers at start / end of shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Are you customer focused with the ability to build rapport putting members of the public at ease? Do you thrive in a fast paced environment at the forefront of the Travel industry? Randstad are proud to partner with a health & pharmaceuticals company supporting the Travel sector by recruiting a team of Covid Sample Collection Assistants and Covid Test Operatives for 2 sites receiving International, European & Domestic travellers. Benefits: Competitive Pay rate £11.00 per hour8am-8pm shifts Mon-Sun4 day on 4 day off shift cycle, immediate start dates availableFull training & induction programme 3 month full time contract with scope for extensionOnsite parking, Belfast BT3 locationFull PPE provided Requirements:Customer oriented, ability to engage & build rapportPrevious experience within a Covid Testing facility would be highly desirable although not essential as fully paid training is provided.IT proficient with sound data entry skills essentialEffective Communicator Confident & professional approachDrivers licence advantageousFlexible and adaptable characterAll successful candidates will be required to produce a negative test result prior to job commencement.Responsibilities: Covid sample collections at Travel centre location based in BT3Confidently perform Throat and Nasal swab tests inline with current clinical standardsData entry & report typing Advice travellers on testing requirements and Travel legislationProvide reassurance and support to customersCustomer service & guidanceCompliance with health & safety procedures & processesCleaning duties as requiredMonitoring appointment list and queue controlHandover with team and couriers at start / end of shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Customer Service Advisor£21,000 per annumPermanent role My client is looking for a number of customer service agents to join their rapidly growing team in Stirling, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week. Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services* Have a real passion for assisting customers and providing first-class serviceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Customer Service Advisor£21,000 per annumPermanent role My client is looking for a number of customer service agents to join their rapidly growing team in Stirling, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week. Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services* Have a real passion for assisting customers and providing first-class serviceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Hotel Cleaner - City CentreRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Hotel Cleaner - City CentreRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Cleaner - Sports Centre and Gym, University of CambridgeRandstad CPE are looking for 4x experienced cleaners in Cambridge, for a permanent position at the Sports Centre and Gym, University of Cambridge with Atalian Servest. You job will be to be ensure that communal areas and welfare areas are cleaned to the highest standards at all times Job Details : Monday to Friday, 5.00am to 7.30amPermanent positionBe available immediatelyJob duties - mopping, hoovering, cleaning changing rooms If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Cleaner - Sports Centre and Gym, University of CambridgeRandstad CPE are looking for 4x experienced cleaners in Cambridge, for a permanent position at the Sports Centre and Gym, University of Cambridge with Atalian Servest. You job will be to be ensure that communal areas and welfare areas are cleaned to the highest standards at all times Job Details : Monday to Friday, 5.00am to 7.30amPermanent positionBe available immediatelyJob duties - mopping, hoovering, cleaning changing rooms If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Customer Service Advisors £9.90 ph 6 months plus Essex and Suffolk Water - Lowestoft37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th week Start Date: ASAP Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Essex and Suffolk Water we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essential.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Customer Service Advisors £9.90 ph 6 months plus Essex and Suffolk Water - Lowestoft37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th week Start Date: ASAP Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Essex and Suffolk Water we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essential.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Customer Service Advisors £11.45 ph 6 months plus Nortumbrian Water Pity Me, Durham 37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th weekFull training given Start Date: ASAP Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essential for this customer service role.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Customer Service Advisors £11.45 ph 6 months plus Nortumbrian Water Pity Me, Durham 37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th weekFull training given Start Date: ASAP Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essential for this customer service role.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past fewdecades into a successful international provider of Business Process Outsourcing.Your responsibilities:► Deliver a truly luxury experience to our customers.► Develop an exceptional understanding of the range ofvehicles and services to fully embrace the brand values soyou can provide the ultimate service to every customerand ensure that their experience goes "beyond the car"► Provide a tailored, friendly and professional service, withthe customer firmly at the heart of what you do.► Handle all customer interactions in a prompt, professionaland knowledgeable manner through a variety ofcommunication channels to provide a truly blendedservice.► Engage with customers to gain a full personalunderstanding of the customer requirements in line withour quality standards to deliver a World Class experience.► Build professional business relationships with the dealernetwork that will be pivotal to the quality of service thatyou provide to the brand's customers.► Provide a value add service that enhances the customerexperience and builds our brand and service reputation.► Capture, maintain and ensure quality of customer data.► Identify and highlight any service related issues, incidentsor trends.► Highlight and escalate issues as necessary. What distinguishes you?► Candidates will have significant experience of working in ahigh-end, VIP customer service environment within theretail, hospitality, travel/leisure or luxury automotivesectors.► Previous experience of working in a Customer ContactCentre environment providing excellence in service to thecustomer would be an advantage.► A passion for delivering first class customer service.► The ability to adapt and be flexible.► Excellent verbal and written communication skills inEnglish► Good social and interpersonal skills, personable withstrong emotional intelligence.► Good listening skills.► Excellent problem solving skills.► Quality focused with attention to detail.► A genuine interest in the campaign brand.► A warm, helpful and positive approach.► Dynamic, proactive, confident, self-motivated and driven tosucceed.► A team player.► IT Savvy with good MS Office and keyboard skills.► Flexibility in hours of work/shift patterns.Operational Hours: 7-day shift operation:► 7-day operation 12:00 - 20:00
Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past fewdecades into a successful international provider of Business Process Outsourcing.Your responsibilities:► Deliver a truly luxury experience to our customers.► Develop an exceptional understanding of the range ofvehicles and services to fully embrace the brand values soyou can provide the ultimate service to every customerand ensure that their experience goes "beyond the car"► Provide a tailored, friendly and professional service, withthe customer firmly at the heart of what you do.► Handle all customer interactions in a prompt, professionaland knowledgeable manner through a variety ofcommunication channels to provide a truly blendedservice.► Engage with customers to gain a full personalunderstanding of the customer requirements in line withour quality standards to deliver a World Class experience.► Build professional business relationships with the dealernetwork that will be pivotal to the quality of service thatyou provide to the brand's customers.► Provide a value add service that enhances the customerexperience and builds our brand and service reputation.► Capture, maintain and ensure quality of customer data.► Identify and highlight any service related issues, incidentsor trends.► Highlight and escalate issues as necessary. What distinguishes you?► Candidates will have significant experience of working in ahigh-end, VIP customer service environment within theretail, hospitality, travel/leisure or luxury automotivesectors.► Previous experience of working in a Customer ContactCentre environment providing excellence in service to thecustomer would be an advantage.► A passion for delivering first class customer service.► The ability to adapt and be flexible.► Excellent verbal and written communication skills inEnglish► Good social and interpersonal skills, personable withstrong emotional intelligence.► Good listening skills.► Excellent problem solving skills.► Quality focused with attention to detail.► A genuine interest in the campaign brand.► A warm, helpful and positive approach.► Dynamic, proactive, confident, self-motivated and driven tosucceed.► A team player.► IT Savvy with good MS Office and keyboard skills.► Flexibility in hours of work/shift patterns.Operational Hours: 7-day shift operation:► 7-day operation 12:00 - 20:00
Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
Customer Experience Associates - Fluent Language Speakers in French and EnglishOffice (Poole, Dorset)Permanent Contract of EmploymentSalary: £21,145.28 + an opportunity to earn £1,066.70 results-based bonus per annum£500 joining bonus*Guaranteed 40 hours per week. Shifts between 09:00 and 16:30 Monday to Friday + 1 in 4 weekends 9:00 - 17:30Relocation expenses*Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Why join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.You will be helping customers who need support with mobile/desktop, payments, hardware,cloud storage, accounts, and other end user issues.Work on the client's modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionWe provide comprehensive tools and training so you can focus on providing world class service to the customersWhat's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
Customer Experience Associates - Fluent Language Speakers in French and EnglishOffice (Poole, Dorset)Permanent Contract of EmploymentSalary: £21,145.28 + an opportunity to earn £1,066.70 results-based bonus per annum£500 joining bonus*Guaranteed 40 hours per week. Shifts between 09:00 and 16:30 Monday to Friday + 1 in 4 weekends 9:00 - 17:30Relocation expenses*Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Why join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.You will be helping customers who need support with mobile/desktop, payments, hardware,cloud storage, accounts, and other end user issues.Work on the client's modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionWe provide comprehensive tools and training so you can focus on providing world class service to the customersWhat's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
Customer Service Associates - Premium Support, with German and English LanguagesRandstad is working with their key client With over 500 employees it has one of the most diverse and international workforces on the UK's south coast and is proud of their engaging workplace, we are proud to recruit on behalf of our client Customer Service / Customer Experience Associates in Poole, Dorset who will be working on one of the largest tech brands in the world. Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Relocation expensesRemote Work Available Hours:40 hours per week08:00 and 16:30 Monday to Friday1 Weekend a monthPay Rate:£23,343.09£500 joining bonus£1066 performance based bonusWhy join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.Work on the clients' modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionA reliable broadband internet connection that meets the minimum bandwidth requirements.A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:Minimum Download speed - 10Mbps, Minimum Upload Speed - 1MbpsAble to work in a private and distraction free space that must have a door that you can close to keep out noise and where your screen will not be visible to others due to Data Protection.You will need a desk and suitable chair to work from comfortably and professionally.Candidates must be able to pass a English and German testPrior to your first day with us, we will provide you with the technology necessary to perform your role.We provide comprehensive tools and training so you can focus on providing world class service to the customers What's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
Customer Service Associates - Premium Support, with German and English LanguagesRandstad is working with their key client With over 500 employees it has one of the most diverse and international workforces on the UK's south coast and is proud of their engaging workplace, we are proud to recruit on behalf of our client Customer Service / Customer Experience Associates in Poole, Dorset who will be working on one of the largest tech brands in the world. Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Relocation expensesRemote Work Available Hours:40 hours per week08:00 and 16:30 Monday to Friday1 Weekend a monthPay Rate:£23,343.09£500 joining bonus£1066 performance based bonusWhy join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.Work on the clients' modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionA reliable broadband internet connection that meets the minimum bandwidth requirements.A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:Minimum Download speed - 10Mbps, Minimum Upload Speed - 1MbpsAble to work in a private and distraction free space that must have a door that you can close to keep out noise and where your screen will not be visible to others due to Data Protection.You will need a desk and suitable chair to work from comfortably and professionally.Candidates must be able to pass a English and German testPrior to your first day with us, we will provide you with the technology necessary to perform your role.We provide comprehensive tools and training so you can focus on providing world class service to the customers What's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
Are you an experienced Sales Administrator looking for your next opportunity? Do you want to work in an upbeat, fast paced environment? If so, this is the perfect role for you! The RoleFull-time permanent Salary £21,000 - £24,000Parking on-site 9AM - 5PM Mon - Fri Main DutiesWorking within a busy office taking sales enquiries and processing orders.Acting as the first point of contract answering customer enquiresSales order processingDealing with customer portals for products and sales .Liaising with customers and suppliers in a professional and efficient manner.Quoting customers on a range of products in a fast but accurate manner.Taking customer payments.Linking sales orders to our carrier websites to ensuring accuracy at all times.General administrative dutiesAbout you? Experience in sales administration and order processing Customer Service experienceExcellent communication skills both verbal and written IT savvy The successful applicant must be highly motivated and willing to work within a busy team.You must have a keen eye for detail Location: Yardley Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Are you an experienced Sales Administrator looking for your next opportunity? Do you want to work in an upbeat, fast paced environment? If so, this is the perfect role for you! The RoleFull-time permanent Salary £21,000 - £24,000Parking on-site 9AM - 5PM Mon - Fri Main DutiesWorking within a busy office taking sales enquiries and processing orders.Acting as the first point of contract answering customer enquiresSales order processingDealing with customer portals for products and sales .Liaising with customers and suppliers in a professional and efficient manner.Quoting customers on a range of products in a fast but accurate manner.Taking customer payments.Linking sales orders to our carrier websites to ensuring accuracy at all times.General administrative dutiesAbout you? Experience in sales administration and order processing Customer Service experienceExcellent communication skills both verbal and written IT savvy The successful applicant must be highly motivated and willing to work within a busy team.You must have a keen eye for detail Location: Yardley Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Randstad are looking for Room Attendants in bristol to work at the Hilton Garden Inn. Inductions are to be held on Mon or Tues 16th/17th May.8.30am - 16.30pm 5 days out of 7 Per week. This will result in permanent employment with Atalian Sevest. Please call Nikki on 07423542434 for more info.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Randstad are looking for Room Attendants in bristol to work at the Hilton Garden Inn. Inductions are to be held on Mon or Tues 16th/17th May.8.30am - 16.30pm 5 days out of 7 Per week. This will result in permanent employment with Atalian Sevest. Please call Nikki on 07423542434 for more info.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you looking for a new challenge? Do you have a good attention to details? Do you have SAP experience? Would you like a job working for one of the top electrical companies in the world?If you have answered yes to the above questions, we have a fantastic opportunity for you.On behalf of our client, a market leader in the electrical industry, we are recruiting for a Service Coordinator on temporary ongoing contract in Hatfield.Benefits:· On site car parking· 36 days holiday per year (including BH)· Access to benefits app for hundreds of discounts· Weekly PayPay Rate and Working Hours:· £16/hour· Monday to Friday 9am-5pmThe Responsibilities ● Optimise FSEs allocated time and schedules ● Apply technical guidelines according to technical support information ● Schedule maintenance visits ● Schedule batteries and ad hoc business interventions ● Schedule technical visits or audits initialized by Project ● Manage external partners services ● Schedule Start ups in conjunction with the Project Department ● Ensure customer database is kept up to date ● Coordinate spare parts, delivery and retrieval ● Manage internal and external orders ● Monitor spare parts and batteries recovery ● Control customer credit worthiness ● Create new customers in the database (reactive mode) The Ideal Candidate will have ● Strong computer skills such as word, excel, email etc. Written - ability to communicate in a clear and concise manner with internal and external customers. ● SAP experience ● Strong time management skills ● Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment. ● Detail oriented and able to meet deadlines ● Strong problem solving skills ● Work both independently and as part of a team Please apply or send cv to schneiderelectric@randstad.co.uk
Are you looking for a new challenge? Do you have a good attention to details? Do you have SAP experience? Would you like a job working for one of the top electrical companies in the world?If you have answered yes to the above questions, we have a fantastic opportunity for you.On behalf of our client, a market leader in the electrical industry, we are recruiting for a Service Coordinator on temporary ongoing contract in Hatfield.Benefits:· On site car parking· 36 days holiday per year (including BH)· Access to benefits app for hundreds of discounts· Weekly PayPay Rate and Working Hours:· £16/hour· Monday to Friday 9am-5pmThe Responsibilities ● Optimise FSEs allocated time and schedules ● Apply technical guidelines according to technical support information ● Schedule maintenance visits ● Schedule batteries and ad hoc business interventions ● Schedule technical visits or audits initialized by Project ● Manage external partners services ● Schedule Start ups in conjunction with the Project Department ● Ensure customer database is kept up to date ● Coordinate spare parts, delivery and retrieval ● Manage internal and external orders ● Monitor spare parts and batteries recovery ● Control customer credit worthiness ● Create new customers in the database (reactive mode) The Ideal Candidate will have ● Strong computer skills such as word, excel, email etc. Written - ability to communicate in a clear and concise manner with internal and external customers. ● SAP experience ● Strong time management skills ● Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment. ● Detail oriented and able to meet deadlines ● Strong problem solving skills ● Work both independently and as part of a team Please apply or send cv to schneiderelectric@randstad.co.uk
Are you customer focused in your approach? Is providing a high level of service at the heart of all you do? Like to build and develop great relationships with those internally and externally? Have you previously supported a sales team? If the answer is yes, please keep reading.This is a fantastic opportunity to work as part of a small, friendly and supportive Sales and Customer Service team for a company that really do make a difference. Pro-active and reactive customer service and sales callsMaintaining the CRM to a high degree of accuracy Process orders with high levels of attention to detail Booking Surveys for Field reps Building and maintaining strong relationships with customers and Team membersAttend and represent the company at exhibitions Complaint Handling Booking returns with courier Export Admin Assist customers via Web Chat. Any other requirements that meet the needs of the businessAbout you?Customer centric in your approach is essentialExperienced in a customer service role and processing sales orders Self-motivated and enthusiastic to hit targetsAlways looking for opportunities to continually improve personally and as a company Educated to a minimum of GCSE (or equivalent) in English and Maths Good communication skills in both Written and oral communications. IT literate - Microsoft applications / CRMAble to build and maintain strong relationships with customers and Team Good organisation and planning skills Ability to perform under pressureThe Role £21,000 - £25,000 depending on experience25 days holiday + BHParking on-site Permanent positionMonday - Friday 09:00AM - 17:30 PMDon't miss out out on this opportunity, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Are you customer focused in your approach? Is providing a high level of service at the heart of all you do? Like to build and develop great relationships with those internally and externally? Have you previously supported a sales team? If the answer is yes, please keep reading.This is a fantastic opportunity to work as part of a small, friendly and supportive Sales and Customer Service team for a company that really do make a difference. Pro-active and reactive customer service and sales callsMaintaining the CRM to a high degree of accuracy Process orders with high levels of attention to detail Booking Surveys for Field reps Building and maintaining strong relationships with customers and Team membersAttend and represent the company at exhibitions Complaint Handling Booking returns with courier Export Admin Assist customers via Web Chat. Any other requirements that meet the needs of the businessAbout you?Customer centric in your approach is essentialExperienced in a customer service role and processing sales orders Self-motivated and enthusiastic to hit targetsAlways looking for opportunities to continually improve personally and as a company Educated to a minimum of GCSE (or equivalent) in English and Maths Good communication skills in both Written and oral communications. IT literate - Microsoft applications / CRMAble to build and maintain strong relationships with customers and Team Good organisation and planning skills Ability to perform under pressureThe Role £21,000 - £25,000 depending on experience25 days holiday + BHParking on-site Permanent positionMonday - Friday 09:00AM - 17:30 PMDon't miss out out on this opportunity, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor Pay rate:£20400 per year with quarterly bonus What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor Pay rate:£20400 per year with quarterly bonus What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
Position: CookLocation: Welwyn Garden CityPayrate: £10.33 per hourDuration: OngoingStart Date: 20/05/2022Do you enjoy working in a busy, fast paced environment? Are you friendly and enjoy working in a small team? Do you have a food hygiene certificate and a passion for food? If so, please read on...We are looking for a Cook to join our client on a temporary ongoing basis - full time position, working 5 days a week. My client is based near Welwyn Garden City.Your role would be preparing/cooking food samples for product testing ensuring the food preparation and facilities maintain all required food and hygiene regulations. Working alongside two part time cooks.The Benefits:*Active working environment*Working for an established organisation*Holiday allowance*Weekly Pay*Pension scheme*Access to Gym onsiteYou will be responsible for:* Planning and preparing the kitchen prior to testing following process as set out by the Product Insight operations team* Following the preparations and cooking instructions detailed on the product packaging* Prepare samples for panellists/customers to blind test* Supporting the wider insight teams for samples/preparation needed for customer research* Highlighting any issues with food samples* Ensuring food hygiene regulations are observed at all times, using the correct tools and methods in line with the standards set out within the company procedures and maintaining a 5 star food hygiene rating* Responsible for cleaning kitchen equipment daily/deep cleaning the kitchen ensuring a 5 star hygiene standard* Monitor consumables and raise orders when needed* Following our Business Code of Conduct and always acting with integrity and due diligenceAs a Cook you will have:*A friendly nature*Ability to work under pressure*Broad range of food preparation skills*A food hygiene certificate*Health and Safety CertificateYou will be a reliable, flexible member of staff showing initiative and commitment to providing a safe, hygienic environment.If this sounds like you then please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Position: CookLocation: Welwyn Garden CityPayrate: £10.33 per hourDuration: OngoingStart Date: 20/05/2022Do you enjoy working in a busy, fast paced environment? Are you friendly and enjoy working in a small team? Do you have a food hygiene certificate and a passion for food? If so, please read on...We are looking for a Cook to join our client on a temporary ongoing basis - full time position, working 5 days a week. My client is based near Welwyn Garden City.Your role would be preparing/cooking food samples for product testing ensuring the food preparation and facilities maintain all required food and hygiene regulations. Working alongside two part time cooks.The Benefits:*Active working environment*Working for an established organisation*Holiday allowance*Weekly Pay*Pension scheme*Access to Gym onsiteYou will be responsible for:* Planning and preparing the kitchen prior to testing following process as set out by the Product Insight operations team* Following the preparations and cooking instructions detailed on the product packaging* Prepare samples for panellists/customers to blind test* Supporting the wider insight teams for samples/preparation needed for customer research* Highlighting any issues with food samples* Ensuring food hygiene regulations are observed at all times, using the correct tools and methods in line with the standards set out within the company procedures and maintaining a 5 star food hygiene rating* Responsible for cleaning kitchen equipment daily/deep cleaning the kitchen ensuring a 5 star hygiene standard* Monitor consumables and raise orders when needed* Following our Business Code of Conduct and always acting with integrity and due diligenceAs a Cook you will have:*A friendly nature*Ability to work under pressure*Broad range of food preparation skills*A food hygiene certificate*Health and Safety CertificateYou will be a reliable, flexible member of staff showing initiative and commitment to providing a safe, hygienic environment.If this sounds like you then please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Hotel Cleaner / Housekeeper- Bristol City CentreRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Hotel Cleaner / Housekeeper- Bristol City CentreRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Randstad are looking for Room Attendants in Bristol to work at the Hilton Garden Inn f. This will result in permanent employment with our client Atalian Servest. Call Nikki on 07423542434 for more info.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Randstad are looking for Room Attendants in Bristol to work at the Hilton Garden Inn f. This will result in permanent employment with our client Atalian Servest. Call Nikki on 07423542434 for more info.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.