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        • stockton-on-tees, north east
        • temporary
        • negotiable
        • randstad financial services
        Customer Service Advisor- Queries Do you wish to further develop your customer service skills in the industry of Finance within a leading organisation? Are you ready to move forward in your customer service career? This role is paying the equivalent of £21,750 and is Located in Stockton This company looks at "how" goals are achieved rather than "what" is achieved, which shows how important it is to implement excellent customer service towards Community Banking. Hours - 35 hours a week. 8 Hour shift pattern between 7am - 11pm Monday - Sunday Location - StocktonEquivalent salary of £21,750Potential for temp to perm Company benefits: * Competitive Salary * Excellent Pension Plan * Great Culture * Opportunities for progressionWhat will you be doing?* You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contact* Providing updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)* You will fully utilise all available customer/colleague channels to communicate effectively with your customers* Acting as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is given What we're looking for:* An expert working knowledge of customer management practice* Customer service and relationship management skills to deal with external customers on sensitive issues* Knowledge of back office and peripheral functions, for example fraud, disputes, internet helpdesk* Knowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act) Skills that will help you in the role:* Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is built* Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives* Commitment to your own in-role development, by continuously developing your own knowledge, skills and competence Where will you be working?Situated on Teasdale Business Park, Barclaycard House is bounded by the River Tees and Tees Valley Line. It is a short distance from Stockton-On-Tees Town Centre. The application process is subject to the successful completion of background and reference checking, including DBS and CCJ (County Court Judgment) checks. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Customer Service Advisor- Queries Do you wish to further develop your customer service skills in the industry of Finance within a leading organisation? Are you ready to move forward in your customer service career? This role is paying the equivalent of £21,750 and is Located in Stockton This company looks at "how" goals are achieved rather than "what" is achieved, which shows how important it is to implement excellent customer service towards Community Banking. Hours - 35 hours a week. 8 Hour shift pattern between 7am - 11pm Monday - Sunday Location - StocktonEquivalent salary of £21,750Potential for temp to perm Company benefits: * Competitive Salary * Excellent Pension Plan * Great Culture * Opportunities for progressionWhat will you be doing?* You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contact* Providing updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)* You will fully utilise all available customer/colleague channels to communicate effectively with your customers* Acting as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is given What we're looking for:* An expert working knowledge of customer management practice* Customer service and relationship management skills to deal with external customers on sensitive issues* Knowledge of back office and peripheral functions, for example fraud, disputes, internet helpdesk* Knowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act) Skills that will help you in the role:* Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is built* Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives* Commitment to your own in-role development, by continuously developing your own knowledge, skills and competence Where will you be working?Situated on Teasdale Business Park, Barclaycard House is bounded by the River Tees and Tees Valley Line. It is a short distance from Stockton-On-Tees Town Centre. The application process is subject to the successful completion of background and reference checking, including DBS and CCJ (County Court Judgment) checks. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • chester, north west
        • temporary
        • £10 - £11 per year
        • randstad financial services
        We have a great opportunity for motivated and driven individuals to work as a Customer Care Advisor for a leading Financial Services organisation. This is a really exciting opportunity to kick-start your career within Financial Services in a customer focused role.As a customer care advisor, you will have the opportunity to use your skills and ideas to provide exceptional customer service to our client's new and existing customers. What you will be doing: You will support new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience. Help Britain and Northern Ireland prosper and ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility. Job Description ▪ Enter data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule. Role DetailsCustomer Care AdvisorHourly Rate: £10.02 - £10.1035 hours per week6 month contract likely to be extendedRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        We have a great opportunity for motivated and driven individuals to work as a Customer Care Advisor for a leading Financial Services organisation. This is a really exciting opportunity to kick-start your career within Financial Services in a customer focused role.As a customer care advisor, you will have the opportunity to use your skills and ideas to provide exceptional customer service to our client's new and existing customers. What you will be doing: You will support new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience. Help Britain and Northern Ireland prosper and ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility. Job Description ▪ Enter data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule. Role DetailsCustomer Care AdvisorHourly Rate: £10.02 - £10.1035 hours per week6 month contract likely to be extendedRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • llanelli, wales
        • temporary
        • £11.49 - £11.50 per hour
        • randstad business support
        Enthusiastic, self-motivated, and outgoing individuals sought for Covid Compliancesurveillance/enforcement work in outdoor tourist areas within Carmarthenshire during the summermonths.Role Description/purposeThe Summer tourist season is expected to be busier than usual due to restrictions on overseastravel. The Council has therefore highlighted certain tourist hotspot' areas within the County whereCovid compliance will be of paramount importance. The role will involve an active, visible presenceat an allocated area - developing a good relationship with the local community, and providing adviceand reassurance in relation to current Coronavirus regulations. Officers may be asked to work with and/or liaise with the local police officers and carry out jointvisits. Whilst the role is primarily one of monitoring, surveillance and reporting, officers may onoccasion have to deal with non-compliance in the area. Working hours/patternThe role will involve flexible working hours, covering the seven-day week to include evenings andweekends on a shift basis, for a total of 37 hours. Officers will need their own transport and theability to travel throughout the County if necessaryAttributes Ability to communicate with individuals on different levels and conduct yourself in aprofessional manner; Confidence to be able to deal with any confrontational situations in a calm and assuredmanner Ability to effectively prioritise competing work demands Adaptable and approachable personality; Ability to recall and relay information accurately Previous enforcement/security role beneficialRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Enthusiastic, self-motivated, and outgoing individuals sought for Covid Compliancesurveillance/enforcement work in outdoor tourist areas within Carmarthenshire during the summermonths.Role Description/purposeThe Summer tourist season is expected to be busier than usual due to restrictions on overseastravel. The Council has therefore highlighted certain tourist hotspot' areas within the County whereCovid compliance will be of paramount importance. The role will involve an active, visible presenceat an allocated area - developing a good relationship with the local community, and providing adviceand reassurance in relation to current Coronavirus regulations. Officers may be asked to work with and/or liaise with the local police officers and carry out jointvisits. Whilst the role is primarily one of monitoring, surveillance and reporting, officers may onoccasion have to deal with non-compliance in the area. Working hours/patternThe role will involve flexible working hours, covering the seven-day week to include evenings andweekends on a shift basis, for a total of 37 hours. Officers will need their own transport and theability to travel throughout the County if necessaryAttributes Ability to communicate with individuals on different levels and conduct yourself in aprofessional manner; Confidence to be able to deal with any confrontational situations in a calm and assuredmanner Ability to effectively prioritise competing work demands Adaptable and approachable personality; Ability to recall and relay information accurately Previous enforcement/security role beneficialRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • connah's quay, wales
        • contract
        • £10.26 per hour
        • randstad cpe
        Customer Service RepresentativeRandstad Engineering are currently looking for an Customer Service Representative to join a busy customer service team at TATA's site in Shotton. This position offers flexible, with infrequent trips to site needed for training. In addition to a market competitive rate of £10.26 per hour, you will receive 35 days paid holiday per year. The Business Panels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel Proven experience in a similar role, with a track record of problem solving within a customer-facing environment, is essential. The jobholder will have strong planning and organising skills with a high level of attention to detail. Construction industry knowledge is preferable, but not essential.The jobholder will be extremely customer focused and will instinctively take ownership of problems and be adept at managing things through to a conclusion. In addition the job holder will: Have the ability to set priorities and work on own initiativeBe capable of working well under pressure and to strict deadlines Be a team playerBe tenacious and self motivatedBe enthusiastic and conscientious Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Customer Service RepresentativeRandstad Engineering are currently looking for an Customer Service Representative to join a busy customer service team at TATA's site in Shotton. This position offers flexible, with infrequent trips to site needed for training. In addition to a market competitive rate of £10.26 per hour, you will receive 35 days paid holiday per year. The Business Panels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel Proven experience in a similar role, with a track record of problem solving within a customer-facing environment, is essential. The jobholder will have strong planning and organising skills with a high level of attention to detail. Construction industry knowledge is preferable, but not essential.The jobholder will be extremely customer focused and will instinctively take ownership of problems and be adept at managing things through to a conclusion. In addition the job holder will: Have the ability to set priorities and work on own initiativeBe capable of working well under pressure and to strict deadlines Be a team playerBe tenacious and self motivatedBe enthusiastic and conscientious Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • farnborough, south east
        • permanent
        • £22,000 - £25,000, per year, 10% shift uplift
        • randstad inhouse services
        Philips is focused on improving people's lives through meaningful innovation. Our aim is to improve the lives of 3 billion people by 2025.We now have an exciting new opportunity within Philips Healthcare working in our busy Customer Care Centre.Are you up for the challenge? If you have the drive and the passion to improve the future of healthcare come join our team.We are seeking an exceptional individual to take the role of customer care service coordinator to accept critical service requests from our customers and manage the provision of a service solution to those customers.You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.Your team:This role sits within our vibrant customer care centre which services our healthcare customers across the UK & Ireland. As a customer care service coordinator, you will function within a close knit team reporting into the Scheduling & Dispatch team leader within the larger customer support centre team.The customer care centre is responsible for managing all service requests from Philips Healthcare customers, and as a customer care service coordinator you will be responsible for creating the resource based plan to deliver the service solution to the customer across the Philips Healthcare equipment range from installation and upgrades to repair &servicing.Working within the customer care centre gives you the unique ability to be exposed to all aspects of the health systems business, from the engineers, marketers and sales teams through to the operational teams and senior managers. Where you take your career is up to you - opportunities for the future could include engineering, commercial or support.Philips reward great performances, and are committed to you and your career progression.Working hours:Rotating shift patternsEarly shift 08:00 - 16:30Middle Shift 09:00 - 17:30Late Shift 11:30 - 20:00 (worked from home)Weekends - Approximately 1 in 5 either a Saturday or a Sunday. 08:00 - 20:00. Additional hours beyond normal weekend working day are claimed as overtimeWe operate an agile working policy now having moved to our new office in Farnborough, meaning that we ask people to be in a minimum of three days a week. Training requirements for the first few months might require exceptions to this, as we would prefer to do this face to face as much as possible.Your responsibilities: The team of customer care service coordinators take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actionsQuickly determine how to respond to a customer call, taking into consideration the customer's request and contractual agreementsLiaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirementsAssign and dispatch Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situationCoordinate orders of spare parts if required and keep the customer and engineers informed at every stage.Ensure customers are aware of the status of their call and the actions taking placeFor regular maintenance you will be required to make detailed appointmentsManage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.We are looking for:Resilient and confident character, with excellent problem solving skillsPrepared to take ownership of customer problems through to completionDemonstrated commitment to satisfy customers, able to build trust and confidence.Ability to work as an individual and as part of a teamAbility to manage workloads and prioritiesGood organizational skillsAbility to work to pre-determined targets and timescalesComputer Literate, I.T skills, experience with excel/wordCandidates will have a natural affinity to the core Philips Behaviours that make all our employees successful as individuals, and as a team.Our offer as standard, all employees receive:Generous holiday allowance of 25 days a year from the start (plus bank holidays)Family friendly policies which offer enhanced maternity and paternity schemesThe Philips Employee Shop allows employees to buy Philips products at discounted pricessLearning and Development opportunities through our Philips University 'Live Well' Program of Events - monthly activities that promote health and wellbeing, look out for on-site communicationsSocial Events - a dedicated Sports & Social committee with members in Farnborough and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports ParkEmployee Assistance Program - 'Be Supported' our EAP is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.Occupational Health - a dedicated group of Occupational health advisors and GP's who help provide confidential OH advice for employees & managers who refer to the service.If you think you tick all the boxes click apply now!
        Philips is focused on improving people's lives through meaningful innovation. Our aim is to improve the lives of 3 billion people by 2025.We now have an exciting new opportunity within Philips Healthcare working in our busy Customer Care Centre.Are you up for the challenge? If you have the drive and the passion to improve the future of healthcare come join our team.We are seeking an exceptional individual to take the role of customer care service coordinator to accept critical service requests from our customers and manage the provision of a service solution to those customers.You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.Your team:This role sits within our vibrant customer care centre which services our healthcare customers across the UK & Ireland. As a customer care service coordinator, you will function within a close knit team reporting into the Scheduling & Dispatch team leader within the larger customer support centre team.The customer care centre is responsible for managing all service requests from Philips Healthcare customers, and as a customer care service coordinator you will be responsible for creating the resource based plan to deliver the service solution to the customer across the Philips Healthcare equipment range from installation and upgrades to repair &servicing.Working within the customer care centre gives you the unique ability to be exposed to all aspects of the health systems business, from the engineers, marketers and sales teams through to the operational teams and senior managers. Where you take your career is up to you - opportunities for the future could include engineering, commercial or support.Philips reward great performances, and are committed to you and your career progression.Working hours:Rotating shift patternsEarly shift 08:00 - 16:30Middle Shift 09:00 - 17:30Late Shift 11:30 - 20:00 (worked from home)Weekends - Approximately 1 in 5 either a Saturday or a Sunday. 08:00 - 20:00. Additional hours beyond normal weekend working day are claimed as overtimeWe operate an agile working policy now having moved to our new office in Farnborough, meaning that we ask people to be in a minimum of three days a week. Training requirements for the first few months might require exceptions to this, as we would prefer to do this face to face as much as possible.Your responsibilities: The team of customer care service coordinators take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actionsQuickly determine how to respond to a customer call, taking into consideration the customer's request and contractual agreementsLiaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirementsAssign and dispatch Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situationCoordinate orders of spare parts if required and keep the customer and engineers informed at every stage.Ensure customers are aware of the status of their call and the actions taking placeFor regular maintenance you will be required to make detailed appointmentsManage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.We are looking for:Resilient and confident character, with excellent problem solving skillsPrepared to take ownership of customer problems through to completionDemonstrated commitment to satisfy customers, able to build trust and confidence.Ability to work as an individual and as part of a teamAbility to manage workloads and prioritiesGood organizational skillsAbility to work to pre-determined targets and timescalesComputer Literate, I.T skills, experience with excel/wordCandidates will have a natural affinity to the core Philips Behaviours that make all our employees successful as individuals, and as a team.Our offer as standard, all employees receive:Generous holiday allowance of 25 days a year from the start (plus bank holidays)Family friendly policies which offer enhanced maternity and paternity schemesThe Philips Employee Shop allows employees to buy Philips products at discounted pricessLearning and Development opportunities through our Philips University 'Live Well' Program of Events - monthly activities that promote health and wellbeing, look out for on-site communicationsSocial Events - a dedicated Sports & Social committee with members in Farnborough and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports ParkEmployee Assistance Program - 'Be Supported' our EAP is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.Occupational Health - a dedicated group of Occupational health advisors and GP's who help provide confidential OH advice for employees & managers who refer to the service.If you think you tick all the boxes click apply now!
        • coventry, west midlands
        • temporary
        • £11.78 - £12.50 per hour
        • randstad business support
        OverviewJob title Customs Dispute Coordinator Salary: £11.79-£12.50 per hourContract Length: 6-12 months Start Date: ImmediatePurpose We are currently recruiting for a customs dispute coordinator to join the busy customs clearance and disputes team of a national logistics company in Coventry. Due to the lack of certainty around Brexit this role will be pivotal in supporting the existing team to deal with customs disputes.Your responsibilities; To handle post clearance customs import queries. Support, educate, update, resolve and direct queries in relation to HMR & customs duty & taxes Ensure decisions are made in the best interests of the customer and the company whilst limiting financial and legal exposure.To hit agreed KPI and feedback internally on business improvement opportunitiesMake decisions based on clearly defined criteria and escalate others as appropriate to senior members. Ensure ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensure required approvals are sought throughout processes, notifying management of any non-compliance issues as they arise.Work closely with the team and other departments to ensure accuracy of information and completion of processes to deadlineStay in contact with customers, vendors or employees, to investigate or resolve issues as requiredUses appropriate communication methods to understand and share information with customers, team members and other departments.Your skills/experience; Knowledge of customs regulations a process is essential due to the complex nature of the roleAbility to plan and organise your own work to ensure KPI's and deadlines are met Ability to follow defined steps within a processGood customer orientation with the ability to understand and translate requirements into focused solutionsBasic persuasion and influencing skillsBasic analytical and problem solving skills with the ability to evaluate and interpret procedures/requirements and determine the correct actionGood judgement and reasoning skillsBenefits; Salary £23,000Possible work from home opportunity Central location great transport links Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        OverviewJob title Customs Dispute Coordinator Salary: £11.79-£12.50 per hourContract Length: 6-12 months Start Date: ImmediatePurpose We are currently recruiting for a customs dispute coordinator to join the busy customs clearance and disputes team of a national logistics company in Coventry. Due to the lack of certainty around Brexit this role will be pivotal in supporting the existing team to deal with customs disputes.Your responsibilities; To handle post clearance customs import queries. Support, educate, update, resolve and direct queries in relation to HMR & customs duty & taxes Ensure decisions are made in the best interests of the customer and the company whilst limiting financial and legal exposure.To hit agreed KPI and feedback internally on business improvement opportunitiesMake decisions based on clearly defined criteria and escalate others as appropriate to senior members. Ensure ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensure required approvals are sought throughout processes, notifying management of any non-compliance issues as they arise.Work closely with the team and other departments to ensure accuracy of information and completion of processes to deadlineStay in contact with customers, vendors or employees, to investigate or resolve issues as requiredUses appropriate communication methods to understand and share information with customers, team members and other departments.Your skills/experience; Knowledge of customs regulations a process is essential due to the complex nature of the roleAbility to plan and organise your own work to ensure KPI's and deadlines are met Ability to follow defined steps within a processGood customer orientation with the ability to understand and translate requirements into focused solutionsBasic persuasion and influencing skillsBasic analytical and problem solving skills with the ability to evaluate and interpret procedures/requirements and determine the correct actionGood judgement and reasoning skillsBenefits; Salary £23,000Possible work from home opportunity Central location great transport links Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • chelmsford, east of england
        • temporary
        • £9.50 per hour
        • randstad business support
        Our client, a utilities company are currently recruiting for Covid testing operatives.As a testing operative, you will be responsible for supporting the preparation and analysis of test samples, and recording of results.Main duties:- Receive samples and prepare for analysis.- Time sample and indicate when ready for sample analysis- Read the result on test device and records results- Enter result on to digital or manual solution- Ensure safe clinical measures, including the practising of social distancing and donning full PPEFull training will be provided for this role.Preferred experience:- Experience in clinical setting preferred but not essential- Experience in understanding operational procedures- Experience with data recording/entry - comfortable using digital technology to record results.If you are interested in the position, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Our client, a utilities company are currently recruiting for Covid testing operatives.As a testing operative, you will be responsible for supporting the preparation and analysis of test samples, and recording of results.Main duties:- Receive samples and prepare for analysis.- Time sample and indicate when ready for sample analysis- Read the result on test device and records results- Enter result on to digital or manual solution- Ensure safe clinical measures, including the practising of social distancing and donning full PPEFull training will be provided for this role.Preferred experience:- Experience in clinical setting preferred but not essential- Experience in understanding operational procedures- Experience with data recording/entry - comfortable using digital technology to record results.If you are interested in the position, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • reigate, south east
        • temporary
        • £90 - £110 per day
        • randstad business support
        Do you have proven customer service experience? Do you consider yourself a people person? Are you looking for a role that supports and resolves issues for customers? Do you have proven experience in using SAP systems? We are looking for a candidate who will support a small team to resolve and handle customer queries as effectively and efficiently as possible to support the company's vision of having their products, services and customers to be the most valued around the world. This candidate must work well under pressure and have the ability to build strong and effective relationships with customers. Key Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Handle direct sales and end to end processes for Order to Cash with wholesalers and direct customers; handle order placement and processing, resolve service issues, consider payment conditions, manage stock and answer invoice queriesCreating policies and procedures.Planning the training and standardisation of service delivery.Be the first point of contact for customers. Candidate Requirements:To be considered for this new opportunity you must have:Proven experience in customer service roles for a large company, minimum over 2 years.Experience in using SAP and OTC systemsIT literate. Able to use standard business software and communication toolsHave a can-do attitude.Excellent communication and interpersonal skills Problem solver Ability to work in a team environment, but also independently.Candidates must be eligible to live and work in the UK.If you are interested and passionate about being a Customer Service Executive for a renowned animal health organisation, don't hesitate, apply today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        Do you have proven customer service experience? Do you consider yourself a people person? Are you looking for a role that supports and resolves issues for customers? Do you have proven experience in using SAP systems? We are looking for a candidate who will support a small team to resolve and handle customer queries as effectively and efficiently as possible to support the company's vision of having their products, services and customers to be the most valued around the world. This candidate must work well under pressure and have the ability to build strong and effective relationships with customers. Key Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Handle direct sales and end to end processes for Order to Cash with wholesalers and direct customers; handle order placement and processing, resolve service issues, consider payment conditions, manage stock and answer invoice queriesCreating policies and procedures.Planning the training and standardisation of service delivery.Be the first point of contact for customers. Candidate Requirements:To be considered for this new opportunity you must have:Proven experience in customer service roles for a large company, minimum over 2 years.Experience in using SAP and OTC systemsIT literate. Able to use standard business software and communication toolsHave a can-do attitude.Excellent communication and interpersonal skills Problem solver Ability to work in a team environment, but also independently.Candidates must be eligible to live and work in the UK.If you are interested and passionate about being a Customer Service Executive for a renowned animal health organisation, don't hesitate, apply today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • leeds, yorkshire and the humber
        • temporary
        • £12.00 per hour
        • randstad cpe
        Are you an experienced Administrator or Scheduler, seeking your next contract?My client has an immediate opportunity to join their fast paced Administration team on an initial interim basis. The successful applicants will work from home on a 4 on 4 off shift pattern. Occasional office work may be required.Responsibilities:Provide support to Facilities Teams throughout the country between the hours of 10am and 8pm on a 4 on 4 off shift pattern.Wk with procurement teams to order high volumes of materials and lunches.Schedule work for high demand teams operating throughout the country.General administrative duties when requiredRequirements: The ideal applicant will be immediately available and have experience working in a fast paced, high volume environment.Strong administration skills, using basic Microsoft and Google packagesEnvironment available for home workingStrong verbal and written communication skills, particularly over email To apply, please submit a CV or call Sam Studley on 07747757388 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Are you an experienced Administrator or Scheduler, seeking your next contract?My client has an immediate opportunity to join their fast paced Administration team on an initial interim basis. The successful applicants will work from home on a 4 on 4 off shift pattern. Occasional office work may be required.Responsibilities:Provide support to Facilities Teams throughout the country between the hours of 10am and 8pm on a 4 on 4 off shift pattern.Wk with procurement teams to order high volumes of materials and lunches.Schedule work for high demand teams operating throughout the country.General administrative duties when requiredRequirements: The ideal applicant will be immediately available and have experience working in a fast paced, high volume environment.Strong administration skills, using basic Microsoft and Google packagesEnvironment available for home workingStrong verbal and written communication skills, particularly over email To apply, please submit a CV or call Sam Studley on 07747757388 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • london, london
        • permanent
        • £25,000 per year
        • randstad business support
        Chef de PartieStatus: PermanentLocation: Central LondonSalary: £25,000Start Date: ASAPThe role:- Prepare & cook meals using fresh ingredients- Follow recipes and take instructions.- Ensuring you and your team have high standards of food hygiene and follow the rules of health and safety- Monitoring portion and waste control to maintain profit marginsWhat you need to succeed:- Previous work experience in a restaurant - 1 year as minimum- Passion for F&BWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Chef de PartieStatus: PermanentLocation: Central LondonSalary: £25,000Start Date: ASAPThe role:- Prepare & cook meals using fresh ingredients- Follow recipes and take instructions.- Ensuring you and your team have high standards of food hygiene and follow the rules of health and safety- Monitoring portion and waste control to maintain profit marginsWhat you need to succeed:- Previous work experience in a restaurant - 1 year as minimum- Passion for F&BWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • farnborough, south east
        • permanent
        • £22,000 - £25,000 per year
        • randstad inhouse services
        Philips is focused on improving people's lives through meaningful innovation. Our aim is to improve the lives of 3 billion people by 2025.We now have an exciting new opportunity within Philips Healthcare working in our busy Customer Care Centre.Are you up for the challenge? If you have the drive and the passion to improve the future of healthcare come join our team.We are seeking an exceptional individual to take the role of customer care service coordinator to accept critical service requests from our customers and manage the provision of a service solution to those customers.You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.Your team:This role sits within our vibrant customer care centre which services our healthcare customers across the UK & Ireland. As a customer care service coordinator, you will function within a close knit team reporting into the Scheduling & Dispatch team leader within the larger customer support centre team.The customer care centre is responsible for managing all service requests from Philips Healthcare customers, and as a customer care service coordinator you will be responsible for creating the resource based plan to deliver the service solution to the customer across the Philips Healthcare equipment range from installation and upgrades to repair &servicing.Working within the customer care centre gives you the unique ability to be exposed to all aspects of the health systems business, from the engineers, marketers and sales teams through to the operational teams and senior managers. Where you take your career is up to you - opportunities for the future could include engineering, commercial or support.Philips reward great performances, and are committed to you and your career progression.Your responsibilities: The team of customer care service coordinators take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actionsQuickly determine how to respond to a customer call, taking into consideration the customer's request and contractual agreementsLiaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirementsAssign and dispatch Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situationCoordinate orders of spare parts if required and keep the customer and engineers informed at every stage.Ensure customers are aware of the status of their call and the actions taking placeFor regular maintenance you will be required to make detailed appointmentsManage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.We are looking for:Resilient and confident character, with excellent problem solving skillsPrepared to take ownership of customer problems through to completionDemonstrated commitment to satisfy customers, able to build trust and confidence.Ability to work as an individual and as part of a teamAbility to manage workloads and prioritiesGood organizational skillsAbility to work to pre-determined targets and timescalesComputer Literate, I.T skills, experience with excel/wordCandidates will have a natural affinity to the core Philips Behaviours that make all our employees successful as individuals, and as a team.Our offer as standard, all employees receive:Generous holiday allowance of 25 days a year from the start (plus bank holidays)Family friendly policies which offer enhanced maternity and paternity schemesThe Philips Employee Shop allows employees to buy Philips products at discounted pricessLearning and Development opportunities through our Philips University 'Live Well' Program of Events - monthly activities that promote health and wellbeing, look out for on-site communicationsSocial Events - a dedicated Sports & Social committee with members in Farnborough and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports ParkEmployee Assistance Program - 'Be Supported' our EAP is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.Occupational Health - a dedicated group of Occupational health advisors and GP's who help provide confidential OH advice for employees & managers who refer to the service.If you think you tick all the boxes click apply now!
        Philips is focused on improving people's lives through meaningful innovation. Our aim is to improve the lives of 3 billion people by 2025.We now have an exciting new opportunity within Philips Healthcare working in our busy Customer Care Centre.Are you up for the challenge? If you have the drive and the passion to improve the future of healthcare come join our team.We are seeking an exceptional individual to take the role of customer care service coordinator to accept critical service requests from our customers and manage the provision of a service solution to those customers.You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.Your team:This role sits within our vibrant customer care centre which services our healthcare customers across the UK & Ireland. As a customer care service coordinator, you will function within a close knit team reporting into the Scheduling & Dispatch team leader within the larger customer support centre team.The customer care centre is responsible for managing all service requests from Philips Healthcare customers, and as a customer care service coordinator you will be responsible for creating the resource based plan to deliver the service solution to the customer across the Philips Healthcare equipment range from installation and upgrades to repair &servicing.Working within the customer care centre gives you the unique ability to be exposed to all aspects of the health systems business, from the engineers, marketers and sales teams through to the operational teams and senior managers. Where you take your career is up to you - opportunities for the future could include engineering, commercial or support.Philips reward great performances, and are committed to you and your career progression.Your responsibilities: The team of customer care service coordinators take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actionsQuickly determine how to respond to a customer call, taking into consideration the customer's request and contractual agreementsLiaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirementsAssign and dispatch Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situationCoordinate orders of spare parts if required and keep the customer and engineers informed at every stage.Ensure customers are aware of the status of their call and the actions taking placeFor regular maintenance you will be required to make detailed appointmentsManage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.We are looking for:Resilient and confident character, with excellent problem solving skillsPrepared to take ownership of customer problems through to completionDemonstrated commitment to satisfy customers, able to build trust and confidence.Ability to work as an individual and as part of a teamAbility to manage workloads and prioritiesGood organizational skillsAbility to work to pre-determined targets and timescalesComputer Literate, I.T skills, experience with excel/wordCandidates will have a natural affinity to the core Philips Behaviours that make all our employees successful as individuals, and as a team.Our offer as standard, all employees receive:Generous holiday allowance of 25 days a year from the start (plus bank holidays)Family friendly policies which offer enhanced maternity and paternity schemesThe Philips Employee Shop allows employees to buy Philips products at discounted pricessLearning and Development opportunities through our Philips University 'Live Well' Program of Events - monthly activities that promote health and wellbeing, look out for on-site communicationsSocial Events - a dedicated Sports & Social committee with members in Farnborough and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports ParkEmployee Assistance Program - 'Be Supported' our EAP is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.Occupational Health - a dedicated group of Occupational health advisors and GP's who help provide confidential OH advice for employees & managers who refer to the service.If you think you tick all the boxes click apply now!
        • thornton heath, london
        • temporary
        • £130 per day
        • randstad education
        Can you drive? Do you have a DBS on the update service? Are you flexible and wanting immediate work?Covid test assistants are required across South East London and if you are answering yes to the above questions above please apply now!Benefits for you:Training provided Flexible assignments DBS£130 per dayPaid for the time you are there regardless of number of tests Chance to give back and gain some experience during a tough time What are your responsibilities?Ensure testing takes place and are administered correctlyDriving round with testing kits both to and from housesDropping them off at an already established loading bayBe able to work an appWhat is required?DBS on the update serviceMust have the postcode: SE, CR or BR.Business car insuranceTesting training which we will provide online Professional/personal reference covering the last 12 months of employmentIf you are interested please apply now or email me on alex.mcmahon1@randstadeducation.co.uk or ring me on 0161 200 1930 and ask for Alex - I am based in Manchester but I am the Candidate Consultant for the London and Kent area.
        Can you drive? Do you have a DBS on the update service? Are you flexible and wanting immediate work?Covid test assistants are required across South East London and if you are answering yes to the above questions above please apply now!Benefits for you:Training provided Flexible assignments DBS£130 per dayPaid for the time you are there regardless of number of tests Chance to give back and gain some experience during a tough time What are your responsibilities?Ensure testing takes place and are administered correctlyDriving round with testing kits both to and from housesDropping them off at an already established loading bayBe able to work an appWhat is required?DBS on the update serviceMust have the postcode: SE, CR or BR.Business car insuranceTesting training which we will provide online Professional/personal reference covering the last 12 months of employmentIf you are interested please apply now or email me on alex.mcmahon1@randstadeducation.co.uk or ring me on 0161 200 1930 and ask for Alex - I am based in Manchester but I am the Candidate Consultant for the London and Kent area.
        • richmond upon thames, london
        • temporary
        • £130 per day
        • randstad education
        Can you drive? Do you have a DBS on the update service? Are you flexible and wanting immediate work?Covid test assistants are required across South West London and if you are answering yes to the above questions above please apply now!Benefits for you:Training provided Flexible assignments DBS£130 per dayPaid for the time you are there regardless of number of tests Chance to give back and gain some experience during a tough time What are your responsibilities?Ensure testing takes place and are administered correctlyDriving round with testing kits both to and from housesDropping them off at an already established loading bayBe able to work an appWhat is required?DBS on the update serviceBusiness car insuranceBeing within the following postcodes : KT, CR, SW, SM and TW. Testing training which we will provide online Professional/personal reference covering the last 12 months of employmentIf you are interested please apply now or email me on alex.mcmahon1@randstadeducation.co.uk or ring me on 0161 200 1930 and ask for Alex - I am based in Manchester but I am the Candidate Consultant for the London and Kent area.
        Can you drive? Do you have a DBS on the update service? Are you flexible and wanting immediate work?Covid test assistants are required across South West London and if you are answering yes to the above questions above please apply now!Benefits for you:Training provided Flexible assignments DBS£130 per dayPaid for the time you are there regardless of number of tests Chance to give back and gain some experience during a tough time What are your responsibilities?Ensure testing takes place and are administered correctlyDriving round with testing kits both to and from housesDropping them off at an already established loading bayBe able to work an appWhat is required?DBS on the update serviceBusiness car insuranceBeing within the following postcodes : KT, CR, SW, SM and TW. Testing training which we will provide online Professional/personal reference covering the last 12 months of employmentIf you are interested please apply now or email me on alex.mcmahon1@randstadeducation.co.uk or ring me on 0161 200 1930 and ask for Alex - I am based in Manchester but I am the Candidate Consultant for the London and Kent area.
        • liverpool, north west
        • temporary
        • £10.00 - £10.00, per hour, + PERFORMANCE BONUS
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you looking for your next career?Our client, a worldwide brand, are currently looking for linguists who speak Spanish & English to join their team as Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.Benefits:A Performance based monthly bonus - up to 8%PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£10.00 PER HOURShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Handling all of our business customer interactions through a mixture of inbound and outbound customer contact toensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queriesRight First Time in a prompt, friendly and professional mannerIdentifying and closing sales opportunities to sign customers up to additional products and services meetingrevenue targetsProviding a value add service that enhances the customer experience and builds our brand and service reputationProviding first class service to our business customer baseUnderstanding the customer requirementsBuilding rapport with the customersCapture, maintain and ensure quality of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Fluent in Spanish and English, both spoken and writtenExperience of working in a fast paced, high performance culture, ideally within a customer contact centreenvironment, providing excellence in service to the customerPrevious retail/hospitality experience and the use of point of sale systems is desirablePrevious experience of working within sales/revenue generation targeted campaignsEnergetic, inquisitive, can- do-attitudeResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood listening and problem solving skillsQuality focused with attention to detailA genuine interest in the campaign brandA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you looking for your next career?Our client, a worldwide brand, are currently looking for linguists who speak Spanish & English to join their team as Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.Benefits:A Performance based monthly bonus - up to 8%PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£10.00 PER HOURShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Handling all of our business customer interactions through a mixture of inbound and outbound customer contact toensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queriesRight First Time in a prompt, friendly and professional mannerIdentifying and closing sales opportunities to sign customers up to additional products and services meetingrevenue targetsProviding a value add service that enhances the customer experience and builds our brand and service reputationProviding first class service to our business customer baseUnderstanding the customer requirementsBuilding rapport with the customersCapture, maintain and ensure quality of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Fluent in Spanish and English, both spoken and writtenExperience of working in a fast paced, high performance culture, ideally within a customer contact centreenvironment, providing excellence in service to the customerPrevious retail/hospitality experience and the use of point of sale systems is desirablePrevious experience of working within sales/revenue generation targeted campaignsEnergetic, inquisitive, can- do-attitudeResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood listening and problem solving skillsQuality focused with attention to detailA genuine interest in the campaign brandA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        • redditch, west midlands
        • contract
        • £9.00 - £11.00 per hour
        • randstad cpe
        Covid MarshallRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Lunch breaks paid Lunch providedCompetitive pay rateHours per day: 7.30am to 8.30pm, 13 hour shifts4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Covid MarshallRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Lunch breaks paid Lunch providedCompetitive pay rateHours per day: 7.30am to 8.30pm, 13 hour shifts4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • connah's quay, wales
        • contract
        • £10.26 per hour
        • randstad cpe
        Customer Service RepresentativeRandstad Engineering are currently looking for an Customer Service Representative to join a busy customer service team at TATA's site in Shotton. This position offers home working, with infrequent trips to site needed for training. In addition to a market competitive rate of £10.26 per hour, you will receive 35 days paid holiday per year. The Business Panels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel Proven experience in a similar role, with a track record of problem solving within a customer-facing environment, is essential. The jobholder will have strong planning and organising skills with a high level of attention to detail. Construction industry knowledge is preferable, but not essential.The jobholder will be extremely customer focused and will instinctively take ownership of problems and be adept at managing things through to a conclusion. In addition the job holder will: Have the ability to set priorities and work on own initiativeBe capable of working well under pressure and to strict deadlines Be a team playerBe tenacious and self motivatedBe enthusiastic and conscientious Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Customer Service RepresentativeRandstad Engineering are currently looking for an Customer Service Representative to join a busy customer service team at TATA's site in Shotton. This position offers home working, with infrequent trips to site needed for training. In addition to a market competitive rate of £10.26 per hour, you will receive 35 days paid holiday per year. The Business Panels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel Proven experience in a similar role, with a track record of problem solving within a customer-facing environment, is essential. The jobholder will have strong planning and organising skills with a high level of attention to detail. Construction industry knowledge is preferable, but not essential.The jobholder will be extremely customer focused and will instinctively take ownership of problems and be adept at managing things through to a conclusion. In addition the job holder will: Have the ability to set priorities and work on own initiativeBe capable of working well under pressure and to strict deadlines Be a team playerBe tenacious and self motivatedBe enthusiastic and conscientious Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • cardiff, wales
        • temporary
        • £12.41 per hour
        • randstad business support
        About Our ClientThis is an interesting and important role working for a fantastic organisation based in Cardiff on a Temporary basis until the end of November 2021, possibly longer.Job Responsibilities:You will be managing customer quotation requests and orders up to delivery according to customer demand, processing spare parts and orders, you will have to prepare deliveries and shipments for on-time orders and contacting and updating customers regarding status of their spare parts orders and updating systems accordingly. Preferred Skills:The ideal candidate will have experience with spare parts and warehouse distribution, very target driven in regards to targets and achieving those results, IT literate and the ability to problem solve and communicate efficiently.Personal Attributes:We are looking for someone who really cares about their customers, is efficient and really organised!Associated Benefits:You will benefit from a great location, free parking, fantastic hourly rate and working with an amazing team!! Please click APPLY NOW for further informationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis is an interesting and important role working for a fantastic organisation based in Cardiff on a Temporary basis until the end of November 2021, possibly longer.Job Responsibilities:You will be managing customer quotation requests and orders up to delivery according to customer demand, processing spare parts and orders, you will have to prepare deliveries and shipments for on-time orders and contacting and updating customers regarding status of their spare parts orders and updating systems accordingly. Preferred Skills:The ideal candidate will have experience with spare parts and warehouse distribution, very target driven in regards to targets and achieving those results, IT literate and the ability to problem solve and communicate efficiently.Personal Attributes:We are looking for someone who really cares about their customers, is efficient and really organised!Associated Benefits:You will benefit from a great location, free parking, fantastic hourly rate and working with an amazing team!! Please click APPLY NOW for further informationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • llanelli, wales
        • temporary
        • £19,313 - £20,299 per year
        • randstad business support
        Do you have experience in the catering and hospitality industry?Our client is looking for 2 experienced Chefs to work at their restaurant in Pembrey . Main duties include- 1.Follow set menus, supervise portion control (as already specified by Catering Team) and undertake a variety of cooking activities connected with the full range of meals, including the provision of special dietary meals (if required) thereby providing a quality customer orientated service.2.Co-ordinate the operations connected with the preparation, cooking and serving of food, while complying with Appetite for Life, Nutrition Strategy and Food Safety Standards, thereby contributing to an effective and efficient catering service.3.Demonstrate excellent standards, cost effective nutritious dishes, while operationally organising work rotas, allocation of duties and undertake induction training to facilitate the smooth running of the kitchen.4.Take responsibility by supervising all operational activities to include cleaning of equipment, reporting of faulty equipment and all paperwork to include stock control, log book, time book, timesheets and financial recording to comply with legislation and audit.5. Assist with the co-ordination of the operations connected with the preparation and cooking of meals and the serving of food thereby contributing to an effective and efficient Catering service.6. Contribute to the cleaning activities of the kitchen areas, their surroundings and equipment to ensure that high standards of hygiene and cleanliness are maintained.7.Oversee and participate in general kitchen duties e.g. washing up, setting up and clearing away of equipment and tables, cleaning of kitchen, to contribute to the smooth running of the kitchen.8. Assist with the operational control service points, and control the security of the kitchen and it's surrounds to ensure that high standards of Health and Safety are maintained.9. Provide assistance with paperwork, ordering of supplies, log book, time sheets and stock control sheets in accordance with Departmental and Catering Service procedures to ensure the establishment is operating efficiently.10. Assist with Weekly stock check, record wastage and ensure all food hygiene regulation are adhered too You may be requested to assist with any other duties to include function work, out of hours work and covering other establishments within the Catering Service. To form part of a team which contribute to the smooth running of the Outdoor Recreation food and beverage provisionRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Do you have experience in the catering and hospitality industry?Our client is looking for 2 experienced Chefs to work at their restaurant in Pembrey . Main duties include- 1.Follow set menus, supervise portion control (as already specified by Catering Team) and undertake a variety of cooking activities connected with the full range of meals, including the provision of special dietary meals (if required) thereby providing a quality customer orientated service.2.Co-ordinate the operations connected with the preparation, cooking and serving of food, while complying with Appetite for Life, Nutrition Strategy and Food Safety Standards, thereby contributing to an effective and efficient catering service.3.Demonstrate excellent standards, cost effective nutritious dishes, while operationally organising work rotas, allocation of duties and undertake induction training to facilitate the smooth running of the kitchen.4.Take responsibility by supervising all operational activities to include cleaning of equipment, reporting of faulty equipment and all paperwork to include stock control, log book, time book, timesheets and financial recording to comply with legislation and audit.5. Assist with the co-ordination of the operations connected with the preparation and cooking of meals and the serving of food thereby contributing to an effective and efficient Catering service.6. Contribute to the cleaning activities of the kitchen areas, their surroundings and equipment to ensure that high standards of hygiene and cleanliness are maintained.7.Oversee and participate in general kitchen duties e.g. washing up, setting up and clearing away of equipment and tables, cleaning of kitchen, to contribute to the smooth running of the kitchen.8. Assist with the operational control service points, and control the security of the kitchen and it's surrounds to ensure that high standards of Health and Safety are maintained.9. Provide assistance with paperwork, ordering of supplies, log book, time sheets and stock control sheets in accordance with Departmental and Catering Service procedures to ensure the establishment is operating efficiently.10. Assist with Weekly stock check, record wastage and ensure all food hygiene regulation are adhered too You may be requested to assist with any other duties to include function work, out of hours work and covering other establishments within the Catering Service. To form part of a team which contribute to the smooth running of the Outdoor Recreation food and beverage provisionRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • lutterworth, east midlands
        • permanent
        • £19,650 per year
        • randstad business support
        Do you have experience in B2B customer service? Are you customer centric in your approach? Do you want to work for a Global Market Leader? If so, get in touch today!Role£19,650 salaryOpportunity to progress 9- 5.30 or 8: 30-5 (1 hour lunch)25 days + BHResponsibilitiesPrimary contact for specific depot customers, to include phone calls for every order, communicating problems and relationship buildingReceipt and processing of all orders for your specific customers including direct deliveries and liaising with any supplier that entailsDocumentation of all relevant information from customers ordersChecking and Validation of others ordersRegularly update and maintain customers recordsGeneral administration to include filing, scanning and occasional mail mergeRecording of all customer issues on CRM/Sap systemPrompt actioning of alerts to minimise disruption to customersEffective communication with other depots and customers regarding concessionsUnder take and reasonable tasks or duties assigned by the Customer Experience Manager from time to time related to the effective and efficient performance of the roleAbout you? 1+ years experience in Customer Service (B2B) - essential Sales order processing experience - advantageous Excellent communication skills verbal and written Meticulous attention to detail Ability to build and develop relationships Ability to work in a pressured and fast paced environment Team orientated in your approachConfident in communicating to customers at all levels Do not miss out on this great opportunity, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Do you have experience in B2B customer service? Are you customer centric in your approach? Do you want to work for a Global Market Leader? If so, get in touch today!Role£19,650 salaryOpportunity to progress 9- 5.30 or 8: 30-5 (1 hour lunch)25 days + BHResponsibilitiesPrimary contact for specific depot customers, to include phone calls for every order, communicating problems and relationship buildingReceipt and processing of all orders for your specific customers including direct deliveries and liaising with any supplier that entailsDocumentation of all relevant information from customers ordersChecking and Validation of others ordersRegularly update and maintain customers recordsGeneral administration to include filing, scanning and occasional mail mergeRecording of all customer issues on CRM/Sap systemPrompt actioning of alerts to minimise disruption to customersEffective communication with other depots and customers regarding concessionsUnder take and reasonable tasks or duties assigned by the Customer Experience Manager from time to time related to the effective and efficient performance of the roleAbout you? 1+ years experience in Customer Service (B2B) - essential Sales order processing experience - advantageous Excellent communication skills verbal and written Meticulous attention to detail Ability to build and develop relationships Ability to work in a pressured and fast paced environment Team orientated in your approachConfident in communicating to customers at all levels Do not miss out on this great opportunity, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • tamworth, west midlands
        • contract
        • £9.00 - £11.00 per hour
        • randstad cpe
        Covid MarshallRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Lunch breaks paid Lunch providedCompetitive pay rateHours per day: 7.30am to 8.30pm, 13 hour shifts4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Covid MarshallRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Lunch breaks paid Lunch providedCompetitive pay rateHours per day: 7.30am to 8.30pm, 13 hour shifts4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • loughborough, east midlands
        • contract
        • £9.00 - £10.40 per hour
        • randstad cpe
        Covid MarshallRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Lunch breaks paid Lunch providedCompetitive pay rateHours per day: 7.30am to 8.30pm, 13 hour shifts4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Covid MarshallRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Lunch breaks paid Lunch providedCompetitive pay rateHours per day: 7.30am to 8.30pm, 13 hour shifts4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • birmingham, west midlands
        • temp to perm
        • £9.00 per hour
        • randstad business support
        OverviewBirmingham City Centre - B1German Speaking Lead Generator/Outbound Customer Service Job Type: Temporary to permanent Salary: £9.00 per hourAbout the opportunityWe are delighted to be recruiting and working with an established sales and marketing organisation in Birmingham. We are searching for a diligent and fluent German speaker to assist the team with a campaign for one of their German clients. You will be tasked with speaking to German business & generating leads for the sales team to follow up and convert into new business. The role, the responsibilities & what you will needLook to find out details of key decision makers within respective businessShow excellent customer service skills when looking to retrieve this informationYou will need Good telephone mannerYou will need to have excellent verbal and interpersonal CommunicationYou will have the ability to work to targets; call volumes, conversations and leadsYou will have excellent time management skillsPossess the ability to work well in a pressured environmentHave great client liaison skillsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        OverviewBirmingham City Centre - B1German Speaking Lead Generator/Outbound Customer Service Job Type: Temporary to permanent Salary: £9.00 per hourAbout the opportunityWe are delighted to be recruiting and working with an established sales and marketing organisation in Birmingham. We are searching for a diligent and fluent German speaker to assist the team with a campaign for one of their German clients. You will be tasked with speaking to German business & generating leads for the sales team to follow up and convert into new business. The role, the responsibilities & what you will needLook to find out details of key decision makers within respective businessShow excellent customer service skills when looking to retrieve this informationYou will need Good telephone mannerYou will need to have excellent verbal and interpersonal CommunicationYou will have the ability to work to targets; call volumes, conversations and leadsYou will have excellent time management skillsPossess the ability to work well in a pressured environmentHave great client liaison skillsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • durham, north east
        • temp to perm
        • £11.56 per hour
        • northumbrian water
        Technical/Planning Administratorrequired to work for Northumbrian WaterFull Time - TemporaryHours between 8am and 8pm with alternative half day Saturdays 37.5 hours£11.50 - £12.00 per hourMinimum of 6 months with opportunity to go permanent.You don't need to have done a previous Planner role however you will need to be a quick learner and have a skill to adapt to new systems and have a proactive approach to ideas.If you feel your a dynamic individual who strives with a challenge then this role is for you.You'll be working on Northumbrian Water systems and speaking to their customers as well as liaising with other internal departments.Please contact if you are interested.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Technical/Planning Administratorrequired to work for Northumbrian WaterFull Time - TemporaryHours between 8am and 8pm with alternative half day Saturdays 37.5 hours£11.50 - £12.00 per hourMinimum of 6 months with opportunity to go permanent.You don't need to have done a previous Planner role however you will need to be a quick learner and have a skill to adapt to new systems and have a proactive approach to ideas.If you feel your a dynamic individual who strives with a challenge then this role is for you.You'll be working on Northumbrian Water systems and speaking to their customers as well as liaising with other internal departments.Please contact if you are interested.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • prescot, north west
        • permanent
        • £9,000 - £11,215 per year
        • randstad cpe
        Customer Service Representative We are currently recruiting for an Customer Service Representative to be based in Prescot, Merseyside. This is a contract role that will be to cover Maternity leave for 12 Months but will lead to more opportunities in the future. Hours of work will be Monday to Friday 8am to 2pm.Salary Rate: £9,000 - £11,215 Prescot, Merseyside Responsibilities for a Customer Service Representative - Responsible for completing tasks and procedures. May also be responsible for initiating tasks and procedures within limited parameters. The ability to gain a good knowledge and understanding of a subject area of work or study, and to perform varied tasks with some guidance or supervision.Maintain a prompt, efficient and reliable service level to all customers as outlined within the agreed service level agreements.Ensure that quality checks on completed work are carried out on a regular basis, thereby ensuring that all work undertaken is of a high standard. Utilise relevant information and ensure that company resources are used to ensure optimum efficiency in the Help Desk and guarantee that resource saving initiatives will be adhered to. Provide assistance to other departments when working at weekends with administration and other work that may be useful.Entering data and processing documentation accurately and in accordance with company procedures to ensure information systems are kept up to date to ensure the team can obtain up to date and accurate information.Ensure that the production of typing, photocopying and faxing is accurately presented in a professional style and is in line with company procedures.Experience required:Having a degree of knowledge and understanding of the business giving the customer confidence that they are dealing with professional representatives of the company who are able to assist with their queries.Proactively using initiative to answer customer faults / queries on the telephone in the first instance to ensure company resources are not wasted on unnecessary service provider visits. Take ownership of problems and ensure they are dealt with to the customer's satisfaction. If interested please contact Kerry on 07423628242 OR send CV over Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Customer Service Representative We are currently recruiting for an Customer Service Representative to be based in Prescot, Merseyside. This is a contract role that will be to cover Maternity leave for 12 Months but will lead to more opportunities in the future. Hours of work will be Monday to Friday 8am to 2pm.Salary Rate: £9,000 - £11,215 Prescot, Merseyside Responsibilities for a Customer Service Representative - Responsible for completing tasks and procedures. May also be responsible for initiating tasks and procedures within limited parameters. The ability to gain a good knowledge and understanding of a subject area of work or study, and to perform varied tasks with some guidance or supervision.Maintain a prompt, efficient and reliable service level to all customers as outlined within the agreed service level agreements.Ensure that quality checks on completed work are carried out on a regular basis, thereby ensuring that all work undertaken is of a high standard. Utilise relevant information and ensure that company resources are used to ensure optimum efficiency in the Help Desk and guarantee that resource saving initiatives will be adhered to. Provide assistance to other departments when working at weekends with administration and other work that may be useful.Entering data and processing documentation accurately and in accordance with company procedures to ensure information systems are kept up to date to ensure the team can obtain up to date and accurate information.Ensure that the production of typing, photocopying and faxing is accurately presented in a professional style and is in line with company procedures.Experience required:Having a degree of knowledge and understanding of the business giving the customer confidence that they are dealing with professional representatives of the company who are able to assist with their queries.Proactively using initiative to answer customer faults / queries on the telephone in the first instance to ensure company resources are not wasted on unnecessary service provider visits. Take ownership of problems and ensure they are dealt with to the customer's satisfaction. If interested please contact Kerry on 07423628242 OR send CV over Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • london, london
        • permanent
        • £25,000 - £26,000 per year
        • randstad business support
        WAITER / WAITRESSStatus: PermanentLocation: LondonSalary: £25,000Start Date: June 2021Our client, a leading catering business, is currently recruiting for a Waiter/Waitress to join their team at their new flagship site on a permanent basis.The role:- Providing excellent wait service to ensure satisfaction- Taking customer orders and delivering food and beverages- Making menu recommendations, answering questions and sharing additional information with restaurant patronsWhat you need to succeed:- Proven track record of working within a fast paced environment that works in high volume.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        WAITER / WAITRESSStatus: PermanentLocation: LondonSalary: £25,000Start Date: June 2021Our client, a leading catering business, is currently recruiting for a Waiter/Waitress to join their team at their new flagship site on a permanent basis.The role:- Providing excellent wait service to ensure satisfaction- Taking customer orders and delivering food and beverages- Making menu recommendations, answering questions and sharing additional information with restaurant patronsWhat you need to succeed:- Proven track record of working within a fast paced environment that works in high volume.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • london, london
        • permanent
        • £25,000 - £26,000 per year
        • randstad business support
        BARISTAStatus: PermanentLocation: LondonSalary: £25,000Start Date: June 2021Our client, a leading catering business, is currently recruiting for a Barista to join their team at their new flagship site on a permanent basis.The role:- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages- Cleaning and sanitising work areas, utensils and equipment- Cleaning service and seating areas- Describing menu items and suggesting products to customers- Servicing customers and taking orders- Ordering, receiving and distributing stock supplies- Receiving and processing customer payments- Providing a 5* service to customersWhat you need to succeed:- Proven track record of working within a fast paced environment that works in high volume.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        BARISTAStatus: PermanentLocation: LondonSalary: £25,000Start Date: June 2021Our client, a leading catering business, is currently recruiting for a Barista to join their team at their new flagship site on a permanent basis.The role:- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages- Cleaning and sanitising work areas, utensils and equipment- Cleaning service and seating areas- Describing menu items and suggesting products to customers- Servicing customers and taking orders- Ordering, receiving and distributing stock supplies- Receiving and processing customer payments- Providing a 5* service to customersWhat you need to succeed:- Proven track record of working within a fast paced environment that works in high volume.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • london, london
        • permanent
        • £29,000 - £35,000 per year
        • randstad business support
        FOOD AND BEVERAGE SUPERVISOR Status: PermanentLocation: LondonSalary: £29,000 - £35,000 per annumStart Date: June 2021Our client, a leading catering business, is currently recruiting for a Food and Beverage Supervisor to join their team at their flagship site on a permanent basis.We are looking for a Food and Beverage Supervisor with a proven track record of working within a fast paced environment that works in high volume.As the Food and Beverage Supervisor you will be responsible for the following:- Manage all procedures in opening and closing of the store- Control and management of raw materials- Waste management (target zero waste)- Control and management of the coffee bar/grocery/dining room inventory- Management training of coffee bar staff about beverages recipes, according to- corporate training standards, with the support of Training Center and Marketing Retailing teams- Responsible on coffee bar service- Good management of workflows and ordersWhat you need to succeed:- Hospitality qualification or equivalent- 3-5 years experience in the Hospitality/Food & Beverage Sector- Hospitality Management qualification and/or equivalent- Excellent knowledge of Food Retail (restaurant, hotel, etc.)- People management (coffee bar, dining room)What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        FOOD AND BEVERAGE SUPERVISOR Status: PermanentLocation: LondonSalary: £29,000 - £35,000 per annumStart Date: June 2021Our client, a leading catering business, is currently recruiting for a Food and Beverage Supervisor to join their team at their flagship site on a permanent basis.We are looking for a Food and Beverage Supervisor with a proven track record of working within a fast paced environment that works in high volume.As the Food and Beverage Supervisor you will be responsible for the following:- Manage all procedures in opening and closing of the store- Control and management of raw materials- Waste management (target zero waste)- Control and management of the coffee bar/grocery/dining room inventory- Management training of coffee bar staff about beverages recipes, according to- corporate training standards, with the support of Training Center and Marketing Retailing teams- Responsible on coffee bar service- Good management of workflows and ordersWhat you need to succeed:- Hospitality qualification or equivalent- 3-5 years experience in the Hospitality/Food & Beverage Sector- Hospitality Management qualification and/or equivalent- Excellent knowledge of Food Retail (restaurant, hotel, etc.)- People management (coffee bar, dining room)What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • london, london
        • permanent
        • £40,000 - £47,000 per year
        • randstad business support
        FOOD AND BEVERAGE MANAGERStatus: PermanentLocation: LondonSalary: £40,000 - £47,000 Per annumStart Date: June 2021Our client, a leading Hospitality business, are currently recruiting for a store manager to join their team based at their flagship location in central London.As the Store Manager you will be responsible for the following:- Responsible to coordinate all staff team of the Store- Daily, weekly and monthly reporting- responsible to guarantee company standards of quality in the Store- responsible to manage staff training, with support of Marketing Retailing and Training- Center supervision and in line with work weekly shifts and individual competencies- Supply management and product range in the Store- HACCP standards- Store opening and closure procedures be respected- Supervision on service and products- Control on raw materials- Waste management (target zero waste)- Control and management on kitchen and coffee bar inventoryWhat you need to succeed:- 5 years experience in the same position at a Food & Beverage Top Brand Retail Store- Experience in F&B sector at national and international level- Passion for F&B/Hospitality- Manage very sustained work rates with discipline and control- Transmitting calm and serenity to colleagues and customers- High level of organisation, attention to detail and good priority management- Positive and constructive attitude- Italian SpeakingWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        FOOD AND BEVERAGE MANAGERStatus: PermanentLocation: LondonSalary: £40,000 - £47,000 Per annumStart Date: June 2021Our client, a leading Hospitality business, are currently recruiting for a store manager to join their team based at their flagship location in central London.As the Store Manager you will be responsible for the following:- Responsible to coordinate all staff team of the Store- Daily, weekly and monthly reporting- responsible to guarantee company standards of quality in the Store- responsible to manage staff training, with support of Marketing Retailing and Training- Center supervision and in line with work weekly shifts and individual competencies- Supply management and product range in the Store- HACCP standards- Store opening and closure procedures be respected- Supervision on service and products- Control on raw materials- Waste management (target zero waste)- Control and management on kitchen and coffee bar inventoryWhat you need to succeed:- 5 years experience in the same position at a Food & Beverage Top Brand Retail Store- Experience in F&B sector at national and international level- Passion for F&B/Hospitality- Manage very sustained work rates with discipline and control- Transmitting calm and serenity to colleagues and customers- High level of organisation, attention to detail and good priority management- Positive and constructive attitude- Italian SpeakingWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • ebbw vale, wales
        • temporary
        • £8.91 - £10.14 per hour
        • randstad business support
        We are seeking qualified Life guards to support the Leisure centre's throughout Blaenau Gwent , you would ideally be available to work at all centre's but preferences can be supported where possible . If you are looking for some additional work through the holidays or over weekends then please apply today . Benefits : Free Training ProvidedBecoming part of a Friendly and enthusiastic workforce.Flexible work PatternGaining valuable customer service and communication skills.Responsibilities :Supervising swimmers Spotting Hazards and preventing accidentsGiving advice on water safetyWater rescueFirst Aid including CPRTo carry out cleaning duties as necessaryTo prepare activity areas involving the setting up / dismantling of equipment . Requirements :NPLQ Full enhanced transferable DBS or willing to apply This is an excellent opportunity to gain valuable skills within the Leisure industry , If you fit the criteria for this role then please press apply now or email me to the contact details provided . I look forward to hearing from you . Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are seeking qualified Life guards to support the Leisure centre's throughout Blaenau Gwent , you would ideally be available to work at all centre's but preferences can be supported where possible . If you are looking for some additional work through the holidays or over weekends then please apply today . Benefits : Free Training ProvidedBecoming part of a Friendly and enthusiastic workforce.Flexible work PatternGaining valuable customer service and communication skills.Responsibilities :Supervising swimmers Spotting Hazards and preventing accidentsGiving advice on water safetyWater rescueFirst Aid including CPRTo carry out cleaning duties as necessaryTo prepare activity areas involving the setting up / dismantling of equipment . Requirements :NPLQ Full enhanced transferable DBS or willing to apply This is an excellent opportunity to gain valuable skills within the Leisure industry , If you fit the criteria for this role then please press apply now or email me to the contact details provided . I look forward to hearing from you . Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • durham, north east
        • temporary
        • £10.66 per hour
        • northumbrian water
        Complaints Customer Service Advisors / Adiminstrator £10.66ph Nortumbrian WaterWorking from home initially with a view to returning to office.Pity Me, Durham37hrs per week - for 4 months minimumMon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th weekDo you want to provide our customers with amazing customer service?Do you enjoy working in a fast paced environment?Want to help us become the National Leader in the Water industry?If yes, then we are looking for you to join us as a Customer Service Advisor.About the roleAt Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these.We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers.As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required.About youOur customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided.You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them.We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Complaints Customer Service Advisors / Adiminstrator £10.66ph Nortumbrian WaterWorking from home initially with a view to returning to office.Pity Me, Durham37hrs per week - for 4 months minimumMon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th weekDo you want to provide our customers with amazing customer service?Do you enjoy working in a fast paced environment?Want to help us become the National Leader in the Water industry?If yes, then we are looking for you to join us as a Customer Service Advisor.About the roleAt Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these.We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers.As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required.About youOur customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided.You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them.We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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