19 jobs found for customer service

We are looking for an experienced Customer Service Administrator to play a key role in ensuring our clients' customers are dealt with in a professional, polite and timely manner via inbound phone calls and emails.ResponsibilitiesManaging a high level of inbound customer calls; Entering and updating the requested calls accurately on the system for dispatch.Sourcing new sales opportunities through the inbound calls.Understanding customer needs, queries and requirements and acting on them, to ensure the customer is satisfied.Dealing with any potential customer complaints swiftly or escalating such when appropriate.Take ownership for our customer services email account.Key Requirements & Qualifications DesiredRelevant experience in a customer service or sales support role is essential.Proven experience managing a high level of customer calls.Demonstrated experience in a sales environment is desirable.Computer literate with very strong working knowledge of MS Word, Excel and Outlook and CRM databases.Excellent telephone manner, communication and strong interpersonal skills, including active listening.Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

An exciting opportunity to work within the Anti-Corruption Unit Intelligence for the Cambridgeshire Police. They are looking an Anti-Corruption Unit Intelligence Coordinator to join them for a 6 months contract! Role: Anti-Corruption Unit Intelligence CoordinatorLocation: BiggleswadeSalary: £13.58 p/hDuration: ASAP for 6 MonthsShifts: Monday to Friday - 08:00 to 16:00 - working from home Main purpose of the role: To contribute to achieving the vision, purpose and values of Bedfordshire Police, Cambridgeshire and Hertfordshire Constabularies.To support the operational requirements of the Anti-Corruption Unit, by assessing, developing and disseminating intelligence received within the unit.Key Responsibilities* Develop intelligence linked to ACU Control Strategy Priorities and gather evidence, both covertly and overtly, in order to conduct criminal and or/misconduct investigations involving corruption across Bedfordshire, Cambridgeshire and Hertfordshire.* Prevent staff entering into corruption by using intelligence to support the achievement of corruption prevention objectives of identification and intervention.* Ensure the Anti-Corruption Unit manage and process intelligence utilising appropriate systems to sanitise and create intelligence in line with the National Intelligence Model.* Collect and collate information from a variety of systems and sources in order to inform risk assessment of the information and identify suitable course of action.* Disseminate intelligence in the appropriate manner, to relevant organisation, department and/or individuals, whilst maintaining the required confidentiality, sensitively and duty of care.* Support national, regional and local requests for intelligence by thoroughly researching all relevant sources of intelligence and presenting the results in a coherent and professional manner.* Liaise with internal and external partners to develop intelligence opportunities for the Anti-Corruption Unit.* Be an active member of PSD, providing assistance to other members of the unit through attending meetings, training etc. as required. Share knowledge gained for wider departmental benefit. Key Requirements* Risk assessment experience* Experience with Research and finding information* Computer literate* Strong communication skills* Good team player Apply Now! To get your CV in front of the hiring manager today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.

An exiting opportunity has arisen to join one of the largest FMCG businesses in the UK as they seek a Korean speaking customer service executive working from home for a 6 month fixed term contract to assist with covering peak working a variation of shifts (days)Developing & maintaining relationships with customers is crucial to the success and expansion of the client to assist with supporting there ambitious growth.They are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking help drive them forwardResponsibilities of the role: Resolving customer queries via Telephone, Email, Live Chat & Social Media channelsWorking within the international Customer Service TeamWorking to department targetsMaintaining a high level of quality on each call or contactStriving for first time resolutionBuilding customer relationshipsUnderstanding customer needs and providing suitable resolutionsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Are you an experienced Customer Service Manager looking for your next opportunity? Is delivering excellent customer service at the heart of everything you? Do you want to work in a fun and fast paced environment? If so, please read the below:BenefitsPermanent position£40,000 - £45,000 Progression opportunitiesParking on-site25 days holiday + BHShifts - Monday - Thursday 08:30 - 17:00 Friday 08:30 14:00 & Mon - Fri 08:00 AM - 16:30 PMWillenhall Main Purpose To ensure the team delivers an exceptional customer service experience to all of the customer base through effective management of the team. You will strive to ensure that the team deliver outstanding service to all Customers, creating a centre of excellence for the business, consistently ensuring timely and efficient solutions and advice and striving for continuous improvement.ResponsibilitiesTo ensure exceptional customer service is delivered by the customer services teamTo manage, motivate and develop the Customer services team (12-15 people) ensuring effective working practices are adopted and a positive 'can do' attitude is developed.To develop the tools available to better manage customer interactionContribute to achieving sales budgetPromptly & competently attend to escalated customer enquiries or complaintsEnsuring all relevant product and pricing databases are accurate and kept up to date and customers are aware of thisTo monitor commercial performanceEnsuring all relevant product and pricing databases are accurate and kept up to dateTake full responsibility of creating & maintaining KPI's which manage and drive efficiency within the customer service teamEstablish a robust training programmeTo monitor appropriate service admin departmental KPI performance, against target and apply appropriate corrective actions where requiredTo ensure, in relation to the actions of these business functions, that department budgetary and performance targets are metHelp define the strategy to deliver efficiency improvements, to drive change and increase customer satisfaction levels.Recruitment and selection of new team membersEnsure that effective communication channels are properly established within the teamEnsure that team members have all the information and the tools required to do their job effectively.Dealing promptly with employee grievances, issues with conduct and performance, escalating to the HR team when appropriate.Contributing to the pay review process as and when required, using objective reasoning.Take pro-active responsibility for the improvement of KPI's by providing data to Management and actions plans for improvement.To be responsible for the health, safety and welfare for all relevant employees and stakeholders. To continuously drive improvements in all aspects of health, safety and the environment.To manage, develop, motivate and foster dialogue with all personnel within the service administration function ensuring clear and achievable performance targets are set and monitored that reflect the overall business objectives and goalsTo forge a strong interdependent working relationship with all other service departments helping to identify and promote best practiceThe above list is not exhaustive and from time to time there may the need for ad-hoc duties as required to ensure the smooth running of the department.Requirements Customer Service Manager experience within a manufacturing environment is essentialExperience managing a team of around 15 peopleExperience focusing on customer needs and satisfaction; sets high standards for quality and quantityExcellent communication skills, with customer service at the heart of what you do Extensive e-commerce backgroundAnalytical problem solving skills Proven ability to set clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; monitors performance against deadlines and milestonesAbility to work under pressure, to deadlines with a strong determination to solve problems and resolve queries.Experience of using Microsoft office packages with good computer skillsExcellent interpersonal skillsInterviews are taking place next week, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Our client is looking for a fulltime Car Park Assistant This is a full time Temporary role 1pm-12am . Main duties include -Car park attendants are responsible for overseeing the use of car parking facilitiesDirecting users to spaces that are available.Car park attendants ensure safety, security, and customer satisfaction in using their parking service. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why work for this Company: Our client is a leading facilities management in Ireland. Responsibilities:Management and Client LiaisonManaging and leading our FM service delivery teams.Management and co-ordination of all support services.Supporting our Contracts Managers.Liaise with Client's representatives. You will be the main point of contact for customer service.Results orientated approach.Daily Activities: Overall responsibility for maintenance planning and implementing same.Managing the technician's rotas and route planning.Ensuring all PPM, Reactive Calls, SLA's, KPI's and other targets are consistently met.Review and manage the PPM process ensuring compliance.Ensure adherence to the document management policy.Monitor and review the quality of subcontractor's delivery.Track Planned Vs Actual progress of work orders.Ensure all progress is captured on the CAFM system.Education and Experience:Minimum of Five year's experience working with an FM services provider desired.Three year's experience managing multiple teams simultaneously.Trade background or engineering qualification or Level 6 IWFMDue to a high volume of applications only those progressing to the next stage will be contacted. Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

About Our ClientThis is a great opportunity to join a lovely organisation on the outskirts of Newport on a 4-5 month basis as a Part Time Call Handler.Job Responsibilities:You will be responsible for speaking with members of the public on the telephone, taking bookings from them and managing a bookings diary. This will also involve liaison with internal departments.You will be required to work on a 7 day rota, approx 24 hours per week. The two shifts patterns are 7am-1pm and 1pm-7pm, you will work 4 shifts per week.If you are on the rota for a Saturday or Sunday shift, you will also receive an uplifted pay rate! £12.58 per hour for Saturdays and £16.32 per hour for Sundays! Preferred Skills:We are looking for candidates who posses fantastic Customer Service skills, Admin and sound IT skills.Personal Attributes:The successful candidate will have great levels of understanding, empathy and a desire to help other people.Associated Benefits: You will benefit from a great working location with Free Parking, great working hours, enhanced rates for weekend work, weekly pay and access to Randstad's Hapi App which gives you discounts on the high street and also experience days.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Do you like providing excellent customer service ? Do you like working with members of the public ?If so we would love to hear from you. Our client is looking for a Gate Person to work on site at their premises in Carmarthen. Main Duties include- Key responsibilities will be to manage the authorised use of car parks in administrative buildings and to prevent unauthorised parking of vehicles. Supporting the Estates Assistants/Caretakers with property matters and liaising with Staff, members, service users and visitors.Be present at the main entrance and to allow authorised persons to park in their allocated parking spaces.Prevent unauthorised parking by implementing the current parking procedure in place for members, staff and visitors.Monitor the visitor parking requests each day and direct visitor's cars to the appropriate parking space. Be aware of events that would affect the availability of parking spaces. Where possible allow bono fide visitors to the site to park if there is a vacant space available.Direct visitors to the correct entrance for reception.Operate the traffic barrier when it is in use to prevent unrestricted access to the car park.Open and close the height restriction barrier when required.Periodically patrol the car park and the curtilage of the buildings and keep them clean and tidy and when necessary pick up litter and dispose of appropriately. Waste is to be disposed of in line with the Authorities current waste disposal and recycling principles.Report any defects observed to the roadways, foot paths external lighting or to the bollards and barriers to the estates assistant/caretaker on duty.Assist the caretakers, if necessary, in the execution of their duties with regard to managing the external part of the site, by directing traffic or cordoning off areas with cones and bunting.During periods of snow and ice, assist the estates assistant/caretaker on duty, if needed, to spread grit and clear paths and footways of snow and ice using manual and mechanical equipment.If the on duty estates assistant/caretaker is unavailable, take delivery of materials delivered to the premises and where applicable to arrange the distribution and storage where necessary.Keep the gate person's kiosk clean and tidy at all times.Be courteous when dealing visitors and others wishing to park on site. In the event that refusal to park is received with ill grace, remain calm and polite during the encounter. Report any such encounter to the estates assistant/caretaker on duty to be forwarded to the Estates Manager.During fire alarm activation and any building evacuation, remain at the main entrance and turn away any vehicle trying to enter the site, with the exception of the fire and other emergency services. Ensure that any barriers that would restrict entry for the fire appliances etc. are open. Keep the access road clear of people by directing them to the pedestrian walkways or other safe routes to assembly points.Benefits - On site parkingAccess to internal jobs. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Are you a hardworking person looking for an opportunity to work within a well established team? Do you thrive on being busy? We are seeking a Cleaner to work with the team based at Pontyclun If you think you have the ability to fulfil the following duties, don't hesitate; apply today!Job Purpose:You will be responsible to conduct a deep clean of the office building several times a day to ensure the highest level of hygiene is maintained.To apply for this role you MUST:Be immediately available for workHave previous cleaning experienceHave an eye for detailBe willing to work 16 hours per week on an ongoing temporary basisBe flexible with the working hours and MUST be willing to work extra where needed including bank holidays and weekendsReliable, punctual and customer orientatedRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

OverviewLocation: Solihull Job Title: Online Customer Service Agent (Dutch)Job Type: Temporary Salary: £11.52About the opportunityWe are delighted to be recruiting and working on a unparalleled opportunity working with one of the coolest and up and coming companies within the fitness & gym sector. This rapidly growing fitness clothing company is looking to expand it's online customer service team.We are currently looking for native Dutch speakers to assist with the customer service's European customer base.As a customer service advisor your role within the business will be to help manage and maintain the multiple on-line queries from their huge customer base. Despite being a relatively young this organisation is hungry and driven to become the biggest fish in the sea... The role & the responsibilitiesThe company will shortly be launching their summer sale campaign, this huge promotion will see a spike in demand and will means you will have the chance to be involved in a great campaign. If you have a passion for fashion, are great with people and want to gain experience with a great brand this could be the role for you. Immerse yourself in the software and systems of the business; You will need to be social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform show excellent customer service and help the customers find the solution to their problemAssist with shipping, order or general queries from customersBe inventive and creative this company are all for new ideas to boost productive so if you have an idea make it heard.*Please note again if the restrictions on travel relating to Convid 19 are not lifted candidates will be able to work from home but will need to be able to commute to the office in Solihull. What the company want? Excellent written Dutch & English skills - As this is a web/computer based role it is imperative your Dutch & English is second to none!Understand the culture of the brand - It is so important that you get what these guys are all about and what they're trying to achieve. Able to communicate with the companies target demographic Web based customer service is advantageous but not essentialVery flexible regarding working different shifts The shifts Customer queries can come in at any time 24/7 365 so an ability to be flexible with shifts is important if you're ideally looking for a 9-5 this may not be the role for you. You will also need to be comfortable with working a weekend 1 in 5 and work each of the following shifts on a 5 week rotation. Patterns are shown below;6am-2pm early morning8am-4pm2pm - 10pm4pm-12am (midnight)Please not because of these hours it will also make it a little tricky to commute via public transport so access to a vehicle could really help. This truly is a great opportunity for someone looking to build their experience in a company that offers unparalleled benefits with a real chance to grow and develop your skills. So don't delay apply now. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Randstad are recruiting for a Traffic Flow Manager with customer service skills for an NHS Client based in Downpatrick. We have an immediate start date available. This is a temporary ongoing post for approx 12 months. Training for this role will take place in Newtownards so candidates must be flexible to travel here for 5 - 7 days training. Benefits:Band 2 Rate - £9.21per hour 37.50 hours per week Monday to Friday (8.30am - 4.30pm)Enhanced holiday packagePension Requirements:At least 6 months relevant experience from a security, traffic warden or crowd-control backgroundExperience in a role within a Health and Social Care Trust would be advantageous Min 3 GCSE's including Maths and English Must be flexible to wearing full PPE and working outdoors Excellent communication and customer service skillsMust be a team playerAbility to work under pressureHighly motivated Responsibilities:Directing Cars and traffic Checking people in for testingAppointment schedule management Ensuring site health and safety and one way system is maintained Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

About Our ClientThis is a really unique opportunity to join a fantastic organisation that really makes a difference!You will be working on a part time basis, averaging 24 hours per week with a start date as soon as possible up until January 2021You will need to be available to start work as early as 7am on some days and also happy to finish as late as 8.30pm on the later shifts.Job Responsibilities:This role will require you to be a driver and have access to your own car as it involves travelling to different sites in the area.Some days you may be working closer to home, some days you could be travelling up to 45 mins to and from work.You will be working face to face with members of the public (with the appropriate PPE, which is provided) taking them through a series of questions, then cleaning down any areas the person has been in contact with in line with Health and Safety measures.Preferred Skills:We are looking for people that have fantastic Customer Service skills and the ability to complete and organise paperwork.Personal Attributes:You will need to be flexible, reliable, hard working and happy to commit to the duration of this temporary assignment.Associated Benefits:You will benefit from a fantastic induction and ongoing training, weekly pay, a great team working environment and access to Randstad's Hapi App which gives you discounts on the High Street and Experience Days.Please click APPLY NOW for further info! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Are you out of work due to Covid-19? Are you based in Coventry? Do you have experience dealing with suppliers and customers over email? If so read on...We are currently searching for customer service executives to join our World leading client on a rolling 12 month basis. Working in the logistics industry, they are looking to take on someone with experience in buidling relationships with customers over email and dealing with questions and queries in a proffessional manner.Benefits- Working with an experienced, proffessional and proactive team- Very competitive salary and potential for permanent opportunities- Pensions and 28 days holiday pay- Opportunity to work from home after initial training Essential skills for the role- Confident and clear communication skills across all contact channels- Problem solving ability- Ability to work under pressure in target driven environment- Willingness to learn about industry, products, customer and business partnerrequirements Roles and responsibility- Handles requests and provide support to customers and business partners in a multi channel web environment.- Develops and maintains knowledge of products, services and systems as required- Identifies sales opportunities for direct management, closure or referral- Develops strong long term relationships with customers and business partners to fullyunderstand their needs- Provides proactive service to select customers based on outbound contact- Manages work within KPI / target framework to optimise customer experience andproductivity- Encourages business partners and customers to shift from legacy contact channels todigital- Provides administrative support to sales teams across all business lines Please apply for the role or contact me directly onRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Do you want to work at a great company in Leeds that includes fantastic benefits?If you do, this could be the job for you!BenefitsBring your own ideas and shape the departmentPotential of Overtime (no guarantee)up to 8% Bonus (Performance based)Private Healthcare provided by BupaDefined Benefits Pension Scheme - career average earningsLife Assurance - 3 times annual salaryHealth Cash back planDental PlanIncome Protection PlanBuy and sell of holidaysShare schemeDiscounted contact lensOnsite Gym for employee useDiscounted onsite product ShopCareer Development Opportunities Pay & HoursSalary £12.28 per hour37 HOURS per week, Monday to FridayHours: 08:00AM - 18:00PM, hours flexible between these times ResponsibilitiesManage telephone enquiries through to a satisfactory resolutionThrough this log all interactions in Salesforce CRM with a Right First-Time mindsetProcess customer orders with accuracy, and following correct proceduresResponsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelEstablish and promote customer relationship building and share the voice of the customer feedbackDrives first time resolutionResponsible for driving root-cause analysis and action plans using available reporting tools.Responsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelsAssist in the development of a working environment for his/her team that fosters commitment, high energy, innovation, teamwork, customer dedication, and continuous improvement. The Leeds site has a culture of continuous improvement, Health and Safety, and all-round Quality assurance. We take pride in the work we do with our patients and employees and this role is seen a vital to that continuing mentality Requirements:The below are skills and competencies required in this role.Excellent communication skills, both verbal and writtenProven ability to establish and grow customer relationships over the telephoneA self-motivated, committed team player that takes initiative/ownershipAbility to develop close relationships with customers, suppliers, colleagues and senior stakeholdersStrong decision-making ability and ability to give clear directionsGood understanding of departmental objectives and how they fit into the end to end supply chainKnowledge of Excel; familiarity with business intelligence toolsAnalytical skills and strong organizational abilitiesAttention to detailProblem-solving aptitude The below are Education and experience required for this role.Educated to A level standard and or NVQ level 3Relevant experience in Customer Services, principally in telephone work, with a Customer first mind set.Proficient in Microsoft PackagesPositively support LEAN, 6S, process excellence/improvements.Customer-focused & goal orientatedTakes personal responsibility for decisions and delivering resultsEnsure compliance with the Company's product complaint process.Willingness to travel, and attend meetings as required.This role will help you become part of a high performing team, allowing you to demonstrate leadership qualities and be an important business partner We have a culture of personal development so providing you have the personal capability and customer service experience we will work with you to develop yourself fully whilst working in this role.It is essential that you provide 2 years of work and character references to cover any gaps in employment.We receive a high volume of applications and if you have not been contacted within 4 weeks please consider that you have not been successful at this time.

We have an exciting opportunity to join a leading NI Energy provider, joining their engineering support team. Associated Benefits:* Enhanced holiday package * Free transport service from City Centre to site* Life Assurance * Annual Health checks* Enhanced pension package * Discounted memberships* Health and Wellbeing events throughout the yearExperience:* 5 GCSE's or equivalent * 1 years experience in an administrator role* Experience dealing with telephone enquiries * Candidates who can demonstrate experience of complaint handling would be at an advantage * Good IT skillsResponsibilities:* Answer customer queries* Inbound customer service* First point of contact for customers* General administrative tasksIf you think this is the role for you, don't hesitate, get in touch today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

A fast growing business that works in the construction and civil engineering sectors has an immediate opportunity for a Hire Desk Administrator to join the team in Leeds. The role is ideally suited to someone with knowledge of the hire industry from sectors such as equipment or vehicle hire and leasing who can deliver exceptional customer service to businesses across the Yorkshire region and who can convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Desk Administrator will include:Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective mannerIdentifying the appropriate product offering for customers and coordinating fulfilment of ordersMaintaining contract rates and negotiating where necessaryIdentifying opportunities to cross sell products or servicesEnsuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy Supporting the business with periodic stock takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.On offer is the chance to join a growing business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

We're currently have a great opportunity working with the West Midlands Police working as a Commercial Services Manager/Customer Service Manager for the vehicle recovery unit. You will be required to travel across Birmingham (primarily based at Lloyd House and manage various teams. If you have a passion for customer service this could be a great opportunity to serve your local community. About the role:You will be responsible for managing and driving the day to day delivery and performance of the Vehicle Recovery Unit.Key Responsibilities:Coach and mentor the team, creating a professional environment and promote a solution focused approach.Ensure that the team have the correct skills, competencies and resource levels to deliver. To manage the performance of the Vehicle Recovery team ensuring that achievements are celebrated, weak/poor performance is addressed robustly and talent is developed. To implement appropriate performance indicators as required.Promote a high quality, effective, efficient and consistent service delivered against agreed governance, service level agreements, performance targets, audit controls, Force policy and statutory legislation.Monitor service and staff performance on a daily basis. Accountable for the provision and analysis of accurate, timely, relevant and useable management information which identifies current performance and informs both areas of immediate improvement and the future design of the service.The post holder is responsible for his/her own self development on a continuous basis and for developing and maintaining a substantial body of up-to-date knowledge about the area of business and a detailed generalist knowledge across a wide spectrum of related fields, and as such will be expected to undertake suitable development and training. To enhance own performance, working constructively with the line manager to identify personal strengths and agreeing action in relation to development needs.Act as an expert in the post holders areas of responsibility. Providing clear, balanced and accurate technical advice and guidance relating to governance, service level agreements, operating procedures, systems, policy, legislation & regulation and national codes of practice. Advising direct reports, team members, the senior leadership team and other key stakeholders outside of Shared Services.Review, investigate and respond in a timely manner to complaints from service users/customers in conjunction with the Commercial Services Manager. Accurately record all complaints and shared 'lessons learnt' with the appropriate parties.Work with stakeholders, other Service Delivery Managers and the Commercial Services Manager to ensure that agreed processes, policies, SLAs remain relevant and fit for purpose. Ensure that all processes are subject to regular review and that any changes are subject to consultation and evaluation.Qualifications - InternalKnowledge of what excellent service delivery looks and feels like.Achieves outcomes for customers- is customer and outcome focused. Experience of delivering successful change that improves service delivery. Uses initiative, is innovative and resilient. Knowledge and experience of developing service level agreements, standard operating procedures, processes and audit controls.Creative thinker - with the ability to see the bigger picture. Able to understand the strategic aims and objectives of the organisationAble to inspire confidence, communicates a compelling vision.Manages resources and plans for high performance to gain the maximum benefit, plans ahead and demonstrates breadth of thinking. Possess a high degree of accuracy and attention to detail. Able to deliver results in a highly pressured environment and work without direct supervision.Able to analyse and communicate complex issues and topics (including policy and legislation) to a variety of audiences verbally and in written reports.Awareness and sensitivity to be able to manage successfully within a political environment.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.