- Are you experienced in dealing with clients or customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services industry which offers progression within a recruit from within culture? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Liaise with clients, Independent Financial Advisors, investors and financial institutions as a senior member of the Client Services Voice Team* Responsible for responding to customer queries on behalf of a number of high-profile brands* Manage Inbound customer queries from retail customers on behalf of fund managers* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations Requirements (only 1 required):* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking on-site Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003Are you experienced in dealing with clients or customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services industry which offers progression within a recruit from within culture? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Liaise with clients, Independent Financial Advisors, investors and financial institutions as a senior member of the Client Services Voice Team* Responsible for responding to customer queries on behalf of a number of high-profile brands* Manage Inbound customer queries from retail customers on behalf of fund managers* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations Requirements (only 1 required):* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking on-site Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
- Job: Customer Service AdvisorLocation: GlasgowSalary: £21,750 per annum + Excellent BenefitsShifts: Flexible rotationAs a Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. When you work at a call centre, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Helping to resolve more complex queries such as Mandate enquiries where needed, by co-ordinating responses from other departments across our business* Dealing with day to day banking enquiries from customers on the range of products and services * Listening to customer's needs, making them aware of products that may be suitable for them* Putting the customer at the heart of everything you do, aiming to get it right first time every time* Understanding the customers query, looking at the situation from different angles to offer the best solutionWhat we're looking for:* A genuine interest in our customers, and the ability to take personal responsibility for providing great customer experiences* The ability to make authoritative banking decisions that always put our customers first* Excellent communication and influencing skills, and a collaborative, team-based approach to work * A good understanding of creative problem solving, and the confidence to take the initiative to permanently resolve potential issuesSkills that will help you in the role:* Experience of dealing with complex customer queries * Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where service is paramountRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003Job: Customer Service AdvisorLocation: GlasgowSalary: £21,750 per annum + Excellent BenefitsShifts: Flexible rotationAs a Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. When you work at a call centre, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Helping to resolve more complex queries such as Mandate enquiries where needed, by co-ordinating responses from other departments across our business* Dealing with day to day banking enquiries from customers on the range of products and services * Listening to customer's needs, making them aware of products that may be suitable for them* Putting the customer at the heart of everything you do, aiming to get it right first time every time* Understanding the customers query, looking at the situation from different angles to offer the best solutionWhat we're looking for:* A genuine interest in our customers, and the ability to take personal responsibility for providing great customer experiences* The ability to make authoritative banking decisions that always put our customers first* Excellent communication and influencing skills, and a collaborative, team-based approach to work * A good understanding of creative problem solving, and the confidence to take the initiative to permanently resolve potential issuesSkills that will help you in the role:* Experience of dealing with complex customer queries * Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where service is paramountRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
- Senior Client Advisor £21,000 per annumMonday-Friday Apply to be a crucial part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency! Working for this marketing leading company will provide you with some outstanding opportunities to further your career within the financial services. Responsibilities: Liaise with clients, Independent Financial Advisors, investors and financial institutions as asenior member of the Client Services Voice Team. Responsible for responding to customer queries on behalf of a number of high-profile brands Manages transactions relating to Unit Trusts, ISA's and a range of accounts for retail andcorporate customers. Core point of contact for telephone banking team, proficient in processing customer queriesrelating to investment repurposes, switches and deposits, redemption valuations, probateinstructions and account verification; amongst others. Confident in the delivery of customer care and transactional management on behalf of thecustomer brands. This involves administering multiple software programmes simultaneously. Works as part of a team to continuously improve each brand's net promoter scores and isregularly appraised by client survey feedback.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003Senior Client Advisor £21,000 per annumMonday-Friday Apply to be a crucial part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency! Working for this marketing leading company will provide you with some outstanding opportunities to further your career within the financial services. Responsibilities: Liaise with clients, Independent Financial Advisors, investors and financial institutions as asenior member of the Client Services Voice Team. Responsible for responding to customer queries on behalf of a number of high-profile brands Manages transactions relating to Unit Trusts, ISA's and a range of accounts for retail andcorporate customers. Core point of contact for telephone banking team, proficient in processing customer queriesrelating to investment repurposes, switches and deposits, redemption valuations, probateinstructions and account verification; amongst others. Confident in the delivery of customer care and transactional management on behalf of thecustomer brands. This involves administering multiple software programmes simultaneously. Works as part of a team to continuously improve each brand's net promoter scores and isregularly appraised by client survey feedback.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
- Clients Services Advisor£18,500 - £21,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or overthe phone? Are you looking to secure a position in financial services? Areyou looking for a permanent position with the opportunity of furtheringcareer progression?Apply to be a key part of the world's largest hedge fund and private equityadministrator, as well as the largest mutual fund transfer agency with arapidly growing team in Stirling! Working for this market leading companywill give you access to exciting opportunities to further propel your careerand enable you to develop several transferable skills to build up yourrepertoire. Upon starting you will be enrolled on an unparalleled trainingprogramme to begin in your role and unlock opportunities for careergrowth within the company.Job Responsibilities:● Manage inbound customer queries from retail customers on behalf offund managers● Complete telephony, digital and admin based tasks to servicecustomer queries● Take ownership of customer problems, solving them at first point ofcontact and escalate when required● Build long lasting professional relationships with customers that willexceed their expectations● Deal with customer data ethically and in accordance with the FSArequirements● Responsible for responding to customer queries on behalf of anumber of high-profile brands● Manage transactions relating to Unit Trusts, ISA's and a range ofaccounts for retail andRequirements:● Customer service experience - can be retail, hospitality or telephony● Recent graduates looking to enter the financial services● Have a real passion for assisting customers and providing first-classserviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003Clients Services Advisor£18,500 - £21,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or overthe phone? Are you looking to secure a position in financial services? Areyou looking for a permanent position with the opportunity of furtheringcareer progression?Apply to be a key part of the world's largest hedge fund and private equityadministrator, as well as the largest mutual fund transfer agency with arapidly growing team in Stirling! Working for this market leading companywill give you access to exciting opportunities to further propel your careerand enable you to develop several transferable skills to build up yourrepertoire. Upon starting you will be enrolled on an unparalleled trainingprogramme to begin in your role and unlock opportunities for careergrowth within the company.Job Responsibilities:● Manage inbound customer queries from retail customers on behalf offund managers● Complete telephony, digital and admin based tasks to servicecustomer queries● Take ownership of customer problems, solving them at first point ofcontact and escalate when required● Build long lasting professional relationships with customers that willexceed their expectations● Deal with customer data ethically and in accordance with the FSArequirements● Responsible for responding to customer queries on behalf of anumber of high-profile brands● Manage transactions relating to Unit Trusts, ISA's and a range ofaccounts for retail andRequirements:● Customer service experience - can be retail, hospitality or telephony● Recent graduates looking to enter the financial services● Have a real passion for assisting customers and providing first-classserviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
- Job DescriptionTo provide an effective & efficient service function to customers, mostly by telephone, but byany appropriate means of communication, to greatly enhance our reputation to greatlyenhance our reputation as a truly customer focused Company● Respond positively to the goals of CSV, support colleagues, and actively add to the success ofthe overall Client Services● Attend and actively contribute to team meetings● Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & KeyResult Areas, both in terms of quality, productivity and accuracy of information given to thecustomer● Assist every area of the business to improve overall customer service● To commit to personally putting the customer first and providing an excellent customer serviceat all times● Develop an understanding of all client profiles/products to be able to deliver outstandingcustomer service● Must actively seek & respond to feedback. Use service failures both internally & externally asan educator to improve our process, procedures & overall service to the customer● Takes a broad view of own role and its impact on the team and CSV● Retains strong focus on professional standards & results, which directly contribute and impacton business targets● Able to confidently handle vulnerable client queries in line with training guidelines andManagement Company guidance● Able to process deals of large value (in accordance with large deal process) on behalf of clients● Able to act as a referral point for others in the team● Coaches and develops new joiners to the departmentDetailsMon-Fri 9/519-21k salaryWFH offeredStart date ASAPRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003Job DescriptionTo provide an effective & efficient service function to customers, mostly by telephone, but byany appropriate means of communication, to greatly enhance our reputation to greatlyenhance our reputation as a truly customer focused Company● Respond positively to the goals of CSV, support colleagues, and actively add to the success ofthe overall Client Services● Attend and actively contribute to team meetings● Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & KeyResult Areas, both in terms of quality, productivity and accuracy of information given to thecustomer● Assist every area of the business to improve overall customer service● To commit to personally putting the customer first and providing an excellent customer serviceat all times● Develop an understanding of all client profiles/products to be able to deliver outstandingcustomer service● Must actively seek & respond to feedback. Use service failures both internally & externally asan educator to improve our process, procedures & overall service to the customer● Takes a broad view of own role and its impact on the team and CSV● Retains strong focus on professional standards & results, which directly contribute and impacton business targets● Able to confidently handle vulnerable client queries in line with training guidelines andManagement Company guidance● Able to process deals of large value (in accordance with large deal process) on behalf of clients● Able to act as a referral point for others in the team● Coaches and develops new joiners to the departmentDetailsMon-Fri 9/519-21k salaryWFH offeredStart date ASAPRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
- Clients Service Advisor £18,500 - £20,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure a position in financial services? Are you looking for a permanent position with the opportunity of furthering career progression?Apply to be a key part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency with a rapidly growing team in Stirling! Working for this market leading company will give you access to exciting opportunities to further propel your career and enable you to develop several transferable skills to build up your repertoire. Upon starting you will be enrolled on an unparalleled training programme to begin in your role and unlock opportunities for career growth within the company.Job Responsibilities:Manage inbound customer queries from retail customers on behalf of fund managersComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsResponsible for responding to customer queries on behalf of a number of high-profile brandsManage transactions relating to Unit Trusts, ISA's and a range of accountsRequirements:Customer service experience - can be retail, hospitality or telephonyRecent graduates looking to enter the financial servicesHave a real passion for assisting customers and providing first-class serviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003Clients Service Advisor £18,500 - £20,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure a position in financial services? Are you looking for a permanent position with the opportunity of furthering career progression?Apply to be a key part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency with a rapidly growing team in Stirling! Working for this market leading company will give you access to exciting opportunities to further propel your career and enable you to develop several transferable skills to build up your repertoire. Upon starting you will be enrolled on an unparalleled training programme to begin in your role and unlock opportunities for career growth within the company.Job Responsibilities:Manage inbound customer queries from retail customers on behalf of fund managersComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsResponsible for responding to customer queries on behalf of a number of high-profile brandsManage transactions relating to Unit Trusts, ISA's and a range of accountsRequirements:Customer service experience - can be retail, hospitality or telephonyRecent graduates looking to enter the financial servicesHave a real passion for assisting customers and providing first-class serviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
- JOB TITLE: Customer Service AdvisorLOCATION: Worthing/Hybrid working option DURATION: Temp to Perm PAY: £20,500 per annum + 20% bonus HOURS: Working 2 shifts changing every 2 weeks (830-1630 and 1030-1830) and a Saturday once every 8 weeks (0900-1400.) You will get a full day off in the week for the saturday you work. The Client Our client is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures and support the management of diabetes. The company partners with organisations around the world to address some of the most challenging global health issues. Our client has more than 65,000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health.The Role This role requires a candidate to have a strong Customer Service background and empathy as you will be dealing with patients directly. Training will be provided for the successful candidate. Prescription scanning, order processing; ensuring that all orders are processed accurately and filed in accordance with Customer Care procedures and standards.Diary Calls.Build and maintain customer relationships, account management.Create new accounts for Healthcare professionalsQuery resolution, responding to customer queries in an efficient and timely manner.Call handling.Responding to customer calls relating to orders, queries, general enquiries.Liaison with Warehouse and other departments.The Candidate Experience of customer facing role and negotiation.Empathy Strong customer service skills Resilience If this sounds like a role for you, then please apply and suitable applicants will be contacted by a consultant. Randstad Business Support is acting as an Employment Business in relation to this vacancy.JOB TITLE: Customer Service AdvisorLOCATION: Worthing/Hybrid working option DURATION: Temp to Perm PAY: £20,500 per annum + 20% bonus HOURS: Working 2 shifts changing every 2 weeks (830-1630 and 1030-1830) and a Saturday once every 8 weeks (0900-1400.) You will get a full day off in the week for the saturday you work. The Client Our client is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures and support the management of diabetes. The company partners with organisations around the world to address some of the most challenging global health issues. Our client has more than 65,000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health.The Role This role requires a candidate to have a strong Customer Service background and empathy as you will be dealing with patients directly. Training will be provided for the successful candidate. Prescription scanning, order processing; ensuring that all orders are processed accurately and filed in accordance with Customer Care procedures and standards.Diary Calls.Build and maintain customer relationships, account management.Create new accounts for Healthcare professionalsQuery resolution, responding to customer queries in an efficient and timely manner.Call handling.Responding to customer calls relating to orders, queries, general enquiries.Liaison with Warehouse and other departments.The Candidate Experience of customer facing role and negotiation.Empathy Strong customer service skills Resilience If this sounds like a role for you, then please apply and suitable applicants will be contacted by a consultant. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
- Customer Service Consultant£20-22000 Permanent Swindon Are you a motivated, people focused Customer Services Consultant seeking a new and exciting opportunity? Randstad is working on an exclusive basis with a Scandinavian owned business based in Swindon to find a driven customer service candidate to form part of a high performing team with a collaborative culture. Vikan is the world's leading supplier of hygienic cleaning tools and support services to the Food & Beverage industry and other hygiene sensitive environments. It's an innovative, forward thinking and consultative business that produces professional grade cleaning tools for international markets underpinned with a Scandinavian management style and heritage. The Group Customer Services team is well established, close-knit, collaborative and professional. Based in both Denmark and Swindon, this team work together to provide a first-class service to customers across the board. Due to company growth, Vikan is looking to find a people focused, motivated and determined Customer Service Consultant to join the Swindon team. Your role as Customer Service Consultant will be integral to supporting the Sales Teams across Vikan and is important to ensure that Vikan maintains and develops its position as the preferred supplier and partner in the UK market. Your core remit will include working in close cooperation with the UK, IE and selected export markets and the external Sales Team, Marketing and Supply Chain to ensure a high standard of quality customer service and administration. In accordance with appropriate policies and procedures agreed by Vikan, you will prioritise order processing, responding to customer requests, and guiding customers via phone, email and live chat.. In addition, you will support and follow up on marketing/external sales initiatives to expand the market share. The business is looking for a positive, engaged, organised and professional candidate who is highly motivated to learn about Vikan's product offerings and understand Vikans's customer value proposition. Based on this our new team member will be able to provide excellent customer service to Vikan's customers and help drive long term customer satisfaction. Experience from a similar or affiliated industry sector would be desirable, as would the ability to speak another European language. You are a competent user of Microsoft Office and it is an advantage if you have knowledge of CRM (we use Salesforce) and have previously been an ERP system user. On offer, is the chance to join a long established, well managed and principled business that supports leading organisations in multiple international markets. The Customer Service Consultant will benefit from a competitive salary, annual bonus scheme, pension and wider company benefits. Please send your application via Randstad sooner than later as we handle applications on an ongoing basis and will fill the position as soon as we find the right candidate. Vikan develops, manufactures, and markets professional cleaning solutions that help keep food production and other hygiene-sensitive environments cleaner and safer. Recognised leaders in research and product development, Vikan has been setting standards in effective, durable cleaning tools and advanced services for decades. A profound knowledge of cleaning standards, methods and technologies, coupled with a unique model for co-innovating with customers, help make Vikan the clear leader in hygienic cleaning solutions worldwide. Vikan has operated for more than 120 years and is headquartered in Skive, Denmark. Vikan is a global leader in the industry serving more than 90 countries and employing 250 employees in 9 countries. Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan online. Randstad acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003Customer Service Consultant£20-22000 Permanent Swindon Are you a motivated, people focused Customer Services Consultant seeking a new and exciting opportunity? Randstad is working on an exclusive basis with a Scandinavian owned business based in Swindon to find a driven customer service candidate to form part of a high performing team with a collaborative culture. Vikan is the world's leading supplier of hygienic cleaning tools and support services to the Food & Beverage industry and other hygiene sensitive environments. It's an innovative, forward thinking and consultative business that produces professional grade cleaning tools for international markets underpinned with a Scandinavian management style and heritage. The Group Customer Services team is well established, close-knit, collaborative and professional. Based in both Denmark and Swindon, this team work together to provide a first-class service to customers across the board. Due to company growth, Vikan is looking to find a people focused, motivated and determined Customer Service Consultant to join the Swindon team. Your role as Customer Service Consultant will be integral to supporting the Sales Teams across Vikan and is important to ensure that Vikan maintains and develops its position as the preferred supplier and partner in the UK market. Your core remit will include working in close cooperation with the UK, IE and selected export markets and the external Sales Team, Marketing and Supply Chain to ensure a high standard of quality customer service and administration. In accordance with appropriate policies and procedures agreed by Vikan, you will prioritise order processing, responding to customer requests, and guiding customers via phone, email and live chat.. In addition, you will support and follow up on marketing/external sales initiatives to expand the market share. The business is looking for a positive, engaged, organised and professional candidate who is highly motivated to learn about Vikan's product offerings and understand Vikans's customer value proposition. Based on this our new team member will be able to provide excellent customer service to Vikan's customers and help drive long term customer satisfaction. Experience from a similar or affiliated industry sector would be desirable, as would the ability to speak another European language. You are a competent user of Microsoft Office and it is an advantage if you have knowledge of CRM (we use Salesforce) and have previously been an ERP system user. On offer, is the chance to join a long established, well managed and principled business that supports leading organisations in multiple international markets. The Customer Service Consultant will benefit from a competitive salary, annual bonus scheme, pension and wider company benefits. Please send your application via Randstad sooner than later as we handle applications on an ongoing basis and will fill the position as soon as we find the right candidate. Vikan develops, manufactures, and markets professional cleaning solutions that help keep food production and other hygiene-sensitive environments cleaner and safer. Recognised leaders in research and product development, Vikan has been setting standards in effective, durable cleaning tools and advanced services for decades. A profound knowledge of cleaning standards, methods and technologies, coupled with a unique model for co-innovating with customers, help make Vikan the clear leader in hygienic cleaning solutions worldwide. Vikan has operated for more than 120 years and is headquartered in Skive, Denmark. Vikan is a global leader in the industry serving more than 90 countries and employing 250 employees in 9 countries. Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan online. Randstad acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
- Do you have experience handling complaints? Are you looking to joining a business that is globally the largest in it's sector with a great opportunity for development? My client is looking for an experienced complaints investigator or someone with extensive experience in banking or insurance, to join their Head office in Basildon.Key DetailsFull-time, permanent position24k-28k dependent on experience3-5 weeks of award winning trainingInvestigation and resolution of all complaints received by telephone or in written format, whilst complying with SLA's and Regulatory requirements.Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Meet and exceed client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003Do you have experience handling complaints? Are you looking to joining a business that is globally the largest in it's sector with a great opportunity for development? My client is looking for an experienced complaints investigator or someone with extensive experience in banking or insurance, to join their Head office in Basildon.Key DetailsFull-time, permanent position24k-28k dependent on experience3-5 weeks of award winning trainingInvestigation and resolution of all complaints received by telephone or in written format, whilst complying with SLA's and Regulatory requirements.Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Meet and exceed client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
- JOB TITLE: Customer Care Coordinator - RemotePAY RATE: £20,750 per annum (lots of overtime available)LOCATION: Maidenhead/Sittinbourne for training, then the role will become remoteTYPE: 12 month contract Are you experienced in customer service? Do you have experience taking inbound calls? Our client is a major medical product manufacturer and they are looking for a customer care coordinator. The purpose of this role is to take calls from customers regarding their products and advise troubleshooting methods. The ideal candidate will be empathetic and will be able to work from home. Preferred requirements: Previous call centre experienceHealthcare background would be advantageous but is not necessary as thorough training will be provided Responsibilities:Contacting patients monthly via telephone and email to check their stocks and arrange deliveriesLiaising with healthcare professionals and GP'sResolve queries from patients, dieticians, GP's and Pharmacies If this sounds like something you are interested in hearing more about - please apply with an up to date CV today!Randstad Business Support is acting as an Employment Agency in relation to this vacancy.Randstad Business Support is acting as an Employment Business in relation to this vacancy.JOB TITLE: Customer Care Coordinator - RemotePAY RATE: £20,750 per annum (lots of overtime available)LOCATION: Maidenhead/Sittinbourne for training, then the role will become remoteTYPE: 12 month contract Are you experienced in customer service? Do you have experience taking inbound calls? Our client is a major medical product manufacturer and they are looking for a customer care coordinator. The purpose of this role is to take calls from customers regarding their products and advise troubleshooting methods. The ideal candidate will be empathetic and will be able to work from home. Preferred requirements: Previous call centre experienceHealthcare background would be advantageous but is not necessary as thorough training will be provided Responsibilities:Contacting patients monthly via telephone and email to check their stocks and arrange deliveriesLiaising with healthcare professionals and GP'sResolve queries from patients, dieticians, GP's and Pharmacies If this sounds like something you are interested in hearing more about - please apply with an up to date CV today!Randstad Business Support is acting as an Employment Agency in relation to this vacancy.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
- Property Manager Trainee Block Property Manager - Leading company - Richmond/HybridAre you interested in a career within Property Management with a leading brand?Are you looking for a company that can offer you full structured training, clear career progression and development?Overview:Our market leading and well established Property Management company are recruiting for a motivated and customer focused candidate who is seeking a career in Property Management.Working within an established team and office in Richmond, you will be provided with a structured training plan, coaching and mentoring on a career path with clear progression, qualifications and goals to become a successful Property Manager within the business.Company benefits:Competitive salary with structured increases with competence Excellent company benefits Great company culture / office environment Hybrid / Agile working from home Structured training and funded qualifications Duties include:Overseeing a property portfolio and providing high levels of customer service Budget management Project management Document and compliance management Regular site visits / inspections Oversee contractor performance General administrationExperience needed: Excellent customer service / client engagement skillsOrganised, keen and motivated to learn and progressExperience or keen interest in PropertyCar/Driver is essential (expenses paid)Keen to learn and develop new skillsKeen to obtain formal qualifications and build a careerFor further details on the role, please apply todayRandstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.Property Manager Trainee Block Property Manager - Leading company - Richmond/HybridAre you interested in a career within Property Management with a leading brand?Are you looking for a company that can offer you full structured training, clear career progression and development?Overview:Our market leading and well established Property Management company are recruiting for a motivated and customer focused candidate who is seeking a career in Property Management.Working within an established team and office in Richmond, you will be provided with a structured training plan, coaching and mentoring on a career path with clear progression, qualifications and goals to become a successful Property Manager within the business.Company benefits:Competitive salary with structured increases with competence Excellent company benefits Great company culture / office environment Hybrid / Agile working from home Structured training and funded qualifications Duties include:Overseeing a property portfolio and providing high levels of customer service Budget management Project management Document and compliance management Regular site visits / inspections Oversee contractor performance General administrationExperience needed: Excellent customer service / client engagement skillsOrganised, keen and motivated to learn and progressExperience or keen interest in PropertyCar/Driver is essential (expenses paid)Keen to learn and develop new skillsKeen to obtain formal qualifications and build a careerFor further details on the role, please apply todayRandstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
- Are you customer focused with the ability to build rapport putting members of the public at ease? Do you thrive in a fast paced environment at the forefront of the Travel industry? Randstad are proud to partner with a health & pharmaceuticals company supporting the Travel sector by recruiting a team of Covid Sample Collection Assistants and Covid Test Operatives for 2 sites receiving International, European & Domestic travellers. Benefits: Competitive Pay rate £11.00 per hour8am-8pm shifts Mon-Sun4 day on 4 day off shift cycle, immediate start dates availableFull training & induction programme 3 month full time contract with scope for extensionOnsite parking, Belfast BT3 locationFull PPE provided Requirements:Customer oriented, ability to engage & build rapportPrevious experience within a Covid Testing facility would be highly desirable although not essential as fully paid training is provided.IT proficient with sound data entry skills essentialEffective Communicator Confident & professional approachDrivers licence advantageousFlexible and adaptable characterAll successful candidates will be required to produce a negative test result prior to job commencement.Responsibilities: Covid sample collections at Travel centre location based in BT3Confidently perform Throat and Nasal swab tests inline with current clinical standardsData entry & report typing Advice travellers on testing requirements and Travel legislationProvide reassurance and support to customersCustomer service & guidanceCompliance with health & safety procedures & processesCleaning duties as requiredMonitoring appointment list and queue controlHandover with team and couriers at start / end of shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.Are you customer focused with the ability to build rapport putting members of the public at ease? Do you thrive in a fast paced environment at the forefront of the Travel industry? Randstad are proud to partner with a health & pharmaceuticals company supporting the Travel sector by recruiting a team of Covid Sample Collection Assistants and Covid Test Operatives for 2 sites receiving International, European & Domestic travellers. Benefits: Competitive Pay rate £11.00 per hour8am-8pm shifts Mon-Sun4 day on 4 day off shift cycle, immediate start dates availableFull training & induction programme 3 month full time contract with scope for extensionOnsite parking, Belfast BT3 locationFull PPE provided Requirements:Customer oriented, ability to engage & build rapportPrevious experience within a Covid Testing facility would be highly desirable although not essential as fully paid training is provided.IT proficient with sound data entry skills essentialEffective Communicator Confident & professional approachDrivers licence advantageousFlexible and adaptable characterAll successful candidates will be required to produce a negative test result prior to job commencement.Responsibilities: Covid sample collections at Travel centre location based in BT3Confidently perform Throat and Nasal swab tests inline with current clinical standardsData entry & report typing Advice travellers on testing requirements and Travel legislationProvide reassurance and support to customersCustomer service & guidanceCompliance with health & safety procedures & processesCleaning duties as requiredMonitoring appointment list and queue controlHandover with team and couriers at start / end of shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
- Customer Service Advisor£21,000 per annumPermanent role My client is looking for a number of customer service agents to join their rapidly growing team in Stirling, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week. Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services* Have a real passion for assisting customers and providing first-class serviceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003Customer Service Advisor£21,000 per annumPermanent role My client is looking for a number of customer service agents to join their rapidly growing team in Stirling, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week. Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services* Have a real passion for assisting customers and providing first-class serviceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
- Hotel Cleaner - City CentreRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.Hotel Cleaner - City CentreRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
- Cleaner - Sports Centre and Gym, University of CambridgeRandstad CPE are looking for 4x experienced cleaners in Cambridge, for a permanent position at the Sports Centre and Gym, University of Cambridge with Atalian Servest. You job will be to be ensure that communal areas and welfare areas are cleaned to the highest standards at all times Job Details : Monday to Friday, 5.00am to 7.30amPermanent positionBe available immediatelyJob duties - mopping, hoovering, cleaning changing rooms If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.Cleaner - Sports Centre and Gym, University of CambridgeRandstad CPE are looking for 4x experienced cleaners in Cambridge, for a permanent position at the Sports Centre and Gym, University of Cambridge with Atalian Servest. You job will be to be ensure that communal areas and welfare areas are cleaned to the highest standards at all times Job Details : Monday to Friday, 5.00am to 7.30amPermanent positionBe available immediatelyJob duties - mopping, hoovering, cleaning changing rooms If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
- Customer Service Advisors £9.90 ph 6 months plus Essex and Suffolk Water - Lowestoft37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th week Start Date: ASAP Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Essex and Suffolk Water we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essential.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.Customer Service Advisors £9.90 ph 6 months plus Essex and Suffolk Water - Lowestoft37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th week Start Date: ASAP Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Essex and Suffolk Water we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essential.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
- Customer Service Advisors £11.45 ph 6 months plus Nortumbrian Water Pity Me, Durham 37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th weekFull training given Start Date: ASAP Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essential for this customer service role.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.Customer Service Advisors £11.45 ph 6 months plus Nortumbrian Water Pity Me, Durham 37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th weekFull training given Start Date: ASAP Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essential for this customer service role.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
- Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
- Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past fewdecades into a successful international provider of Business Process Outsourcing.Your responsibilities:► Deliver a truly luxury experience to our customers.► Develop an exceptional understanding of the range ofvehicles and services to fully embrace the brand values soyou can provide the ultimate service to every customerand ensure that their experience goes "beyond the car"► Provide a tailored, friendly and professional service, withthe customer firmly at the heart of what you do.► Handle all customer interactions in a prompt, professionaland knowledgeable manner through a variety ofcommunication channels to provide a truly blendedservice.► Engage with customers to gain a full personalunderstanding of the customer requirements in line withour quality standards to deliver a World Class experience.► Build professional business relationships with the dealernetwork that will be pivotal to the quality of service thatyou provide to the brand's customers.► Provide a value add service that enhances the customerexperience and builds our brand and service reputation.► Capture, maintain and ensure quality of customer data.► Identify and highlight any service related issues, incidentsor trends.► Highlight and escalate issues as necessary. What distinguishes you?► Candidates will have significant experience of working in ahigh-end, VIP customer service environment within theretail, hospitality, travel/leisure or luxury automotivesectors.► Previous experience of working in a Customer ContactCentre environment providing excellence in service to thecustomer would be an advantage.► A passion for delivering first class customer service.► The ability to adapt and be flexible.► Excellent verbal and written communication skills inEnglish► Good social and interpersonal skills, personable withstrong emotional intelligence.► Good listening skills.► Excellent problem solving skills.► Quality focused with attention to detail.► A genuine interest in the campaign brand.► A warm, helpful and positive approach.► Dynamic, proactive, confident, self-motivated and driven tosucceed.► A team player.► IT Savvy with good MS Office and keyboard skills.► Flexibility in hours of work/shift patterns.Operational Hours: 7-day shift operation:► 7-day operation 12:00 - 20:00Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past fewdecades into a successful international provider of Business Process Outsourcing.Your responsibilities:► Deliver a truly luxury experience to our customers.► Develop an exceptional understanding of the range ofvehicles and services to fully embrace the brand values soyou can provide the ultimate service to every customerand ensure that their experience goes "beyond the car"► Provide a tailored, friendly and professional service, withthe customer firmly at the heart of what you do.► Handle all customer interactions in a prompt, professionaland knowledgeable manner through a variety ofcommunication channels to provide a truly blendedservice.► Engage with customers to gain a full personalunderstanding of the customer requirements in line withour quality standards to deliver a World Class experience.► Build professional business relationships with the dealernetwork that will be pivotal to the quality of service thatyou provide to the brand's customers.► Provide a value add service that enhances the customerexperience and builds our brand and service reputation.► Capture, maintain and ensure quality of customer data.► Identify and highlight any service related issues, incidentsor trends.► Highlight and escalate issues as necessary. What distinguishes you?► Candidates will have significant experience of working in ahigh-end, VIP customer service environment within theretail, hospitality, travel/leisure or luxury automotivesectors.► Previous experience of working in a Customer ContactCentre environment providing excellence in service to thecustomer would be an advantage.► A passion for delivering first class customer service.► The ability to adapt and be flexible.► Excellent verbal and written communication skills inEnglish► Good social and interpersonal skills, personable withstrong emotional intelligence.► Good listening skills.► Excellent problem solving skills.► Quality focused with attention to detail.► A genuine interest in the campaign brand.► A warm, helpful and positive approach.► Dynamic, proactive, confident, self-motivated and driven tosucceed.► A team player.► IT Savvy with good MS Office and keyboard skills.► Flexibility in hours of work/shift patterns.Operational Hours: 7-day shift operation:► 7-day operation 12:00 - 20:00
- Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
- Customer Experience Associates - Fluent Language Speakers in French and EnglishOffice (Poole, Dorset)Permanent Contract of EmploymentSalary: £21,145.28 + an opportunity to earn £1,066.70 results-based bonus per annum£500 joining bonus*Guaranteed 40 hours per week. Shifts between 09:00 and 16:30 Monday to Friday + 1 in 4 weekends 9:00 - 17:30Relocation expenses*Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Why join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.You will be helping customers who need support with mobile/desktop, payments, hardware,cloud storage, accounts, and other end user issues.Work on the client's modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionWe provide comprehensive tools and training so you can focus on providing world class service to the customersWhat's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!Customer Experience Associates - Fluent Language Speakers in French and EnglishOffice (Poole, Dorset)Permanent Contract of EmploymentSalary: £21,145.28 + an opportunity to earn £1,066.70 results-based bonus per annum£500 joining bonus*Guaranteed 40 hours per week. Shifts between 09:00 and 16:30 Monday to Friday + 1 in 4 weekends 9:00 - 17:30Relocation expenses*Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Why join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.You will be helping customers who need support with mobile/desktop, payments, hardware,cloud storage, accounts, and other end user issues.Work on the client's modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionWe provide comprehensive tools and training so you can focus on providing world class service to the customersWhat's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
- Customer Service Associates - Premium Support, with German and English LanguagesRandstad is working with their key client With over 500 employees it has one of the most diverse and international workforces on the UK's south coast and is proud of their engaging workplace, we are proud to recruit on behalf of our client Customer Service / Customer Experience Associates in Poole, Dorset who will be working on one of the largest tech brands in the world. Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Relocation expensesRemote Work Available Hours:40 hours per week08:00 and 16:30 Monday to Friday1 Weekend a monthPay Rate:£23,343.09£500 joining bonus£1066 performance based bonusWhy join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.Work on the clients' modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionA reliable broadband internet connection that meets the minimum bandwidth requirements.A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:Minimum Download speed - 10Mbps, Minimum Upload Speed - 1MbpsAble to work in a private and distraction free space that must have a door that you can close to keep out noise and where your screen will not be visible to others due to Data Protection.You will need a desk and suitable chair to work from comfortably and professionally.Candidates must be able to pass a English and German testPrior to your first day with us, we will provide you with the technology necessary to perform your role.We provide comprehensive tools and training so you can focus on providing world class service to the customers What's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!Customer Service Associates - Premium Support, with German and English LanguagesRandstad is working with their key client With over 500 employees it has one of the most diverse and international workforces on the UK's south coast and is proud of their engaging workplace, we are proud to recruit on behalf of our client Customer Service / Customer Experience Associates in Poole, Dorset who will be working on one of the largest tech brands in the world. Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Relocation expensesRemote Work Available Hours:40 hours per week08:00 and 16:30 Monday to Friday1 Weekend a monthPay Rate:£23,343.09£500 joining bonus£1066 performance based bonusWhy join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.Work on the clients' modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionA reliable broadband internet connection that meets the minimum bandwidth requirements.A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:Minimum Download speed - 10Mbps, Minimum Upload Speed - 1MbpsAble to work in a private and distraction free space that must have a door that you can close to keep out noise and where your screen will not be visible to others due to Data Protection.You will need a desk and suitable chair to work from comfortably and professionally.Candidates must be able to pass a English and German testPrior to your first day with us, we will provide you with the technology necessary to perform your role.We provide comprehensive tools and training so you can focus on providing world class service to the customers What's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
- Are you an experienced Sales Administrator looking for your next opportunity? Do you want to work in an upbeat, fast paced environment? If so, this is the perfect role for you! The RoleFull-time permanent Salary £21,000 - £24,000Parking on-site 9AM - 5PM Mon - Fri Main DutiesWorking within a busy office taking sales enquiries and processing orders.Acting as the first point of contract answering customer enquiresSales order processingDealing with customer portals for products and sales .Liaising with customers and suppliers in a professional and efficient manner.Quoting customers on a range of products in a fast but accurate manner.Taking customer payments.Linking sales orders to our carrier websites to ensuring accuracy at all times.General administrative dutiesAbout you? Experience in sales administration and order processing Customer Service experienceExcellent communication skills both verbal and written IT savvy The successful applicant must be highly motivated and willing to work within a busy team.You must have a keen eye for detail Location: Yardley Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.Are you an experienced Sales Administrator looking for your next opportunity? Do you want to work in an upbeat, fast paced environment? If so, this is the perfect role for you! The RoleFull-time permanent Salary £21,000 - £24,000Parking on-site 9AM - 5PM Mon - Fri Main DutiesWorking within a busy office taking sales enquiries and processing orders.Acting as the first point of contract answering customer enquiresSales order processingDealing with customer portals for products and sales .Liaising with customers and suppliers in a professional and efficient manner.Quoting customers on a range of products in a fast but accurate manner.Taking customer payments.Linking sales orders to our carrier websites to ensuring accuracy at all times.General administrative dutiesAbout you? Experience in sales administration and order processing Customer Service experienceExcellent communication skills both verbal and written IT savvy The successful applicant must be highly motivated and willing to work within a busy team.You must have a keen eye for detail Location: Yardley Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
- Randstad are looking for Room Attendants in bristol to work at the Hilton Garden Inn. Inductions are to be held on Mon or Tues 16th/17th May.8.30am - 16.30pm 5 days out of 7 Per week. This will result in permanent employment with Atalian Sevest. Please call Nikki on 07423542434 for more info.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.Randstad are looking for Room Attendants in bristol to work at the Hilton Garden Inn. Inductions are to be held on Mon or Tues 16th/17th May.8.30am - 16.30pm 5 days out of 7 Per week. This will result in permanent employment with Atalian Sevest. Please call Nikki on 07423542434 for more info.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
- Are you looking for a new challenge? Do you have a good attention to details? Do you have SAP experience? Would you like a job working for one of the top electrical companies in the world?If you have answered yes to the above questions, we have a fantastic opportunity for you.On behalf of our client, a market leader in the electrical industry, we are recruiting for a Service Coordinator on temporary ongoing contract in Hatfield.Benefits:· On site car parking· 36 days holiday per year (including BH)· Access to benefits app for hundreds of discounts· Weekly PayPay Rate and Working Hours:· £16/hour· Monday to Friday 9am-5pmThe Responsibilities ● Optimise FSEs allocated time and schedules ● Apply technical guidelines according to technical support information ● Schedule maintenance visits ● Schedule batteries and ad hoc business interventions ● Schedule technical visits or audits initialized by Project ● Manage external partners services ● Schedule Start ups in conjunction with the Project Department ● Ensure customer database is kept up to date ● Coordinate spare parts, delivery and retrieval ● Manage internal and external orders ● Monitor spare parts and batteries recovery ● Control customer credit worthiness ● Create new customers in the database (reactive mode) The Ideal Candidate will have ● Strong computer skills such as word, excel, email etc. Written - ability to communicate in a clear and concise manner with internal and external customers. ● SAP experience ● Strong time management skills ● Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment. ● Detail oriented and able to meet deadlines ● Strong problem solving skills ● Work both independently and as part of a team Please apply or send cv to schneiderelectric@randstad.co.ukAre you looking for a new challenge? Do you have a good attention to details? Do you have SAP experience? Would you like a job working for one of the top electrical companies in the world?If you have answered yes to the above questions, we have a fantastic opportunity for you.On behalf of our client, a market leader in the electrical industry, we are recruiting for a Service Coordinator on temporary ongoing contract in Hatfield.Benefits:· On site car parking· 36 days holiday per year (including BH)· Access to benefits app for hundreds of discounts· Weekly PayPay Rate and Working Hours:· £16/hour· Monday to Friday 9am-5pmThe Responsibilities ● Optimise FSEs allocated time and schedules ● Apply technical guidelines according to technical support information ● Schedule maintenance visits ● Schedule batteries and ad hoc business interventions ● Schedule technical visits or audits initialized by Project ● Manage external partners services ● Schedule Start ups in conjunction with the Project Department ● Ensure customer database is kept up to date ● Coordinate spare parts, delivery and retrieval ● Manage internal and external orders ● Monitor spare parts and batteries recovery ● Control customer credit worthiness ● Create new customers in the database (reactive mode) The Ideal Candidate will have ● Strong computer skills such as word, excel, email etc. Written - ability to communicate in a clear and concise manner with internal and external customers. ● SAP experience ● Strong time management skills ● Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment. ● Detail oriented and able to meet deadlines ● Strong problem solving skills ● Work both independently and as part of a team Please apply or send cv to schneiderelectric@randstad.co.uk
- Are you customer focused in your approach? Is providing a high level of service at the heart of all you do? Like to build and develop great relationships with those internally and externally? Have you previously supported a sales team? If the answer is yes, please keep reading.This is a fantastic opportunity to work as part of a small, friendly and supportive Sales and Customer Service team for a company that really do make a difference. Pro-active and reactive customer service and sales callsMaintaining the CRM to a high degree of accuracy Process orders with high levels of attention to detail Booking Surveys for Field reps Building and maintaining strong relationships with customers and Team membersAttend and represent the company at exhibitions Complaint Handling Booking returns with courier Export Admin Assist customers via Web Chat. Any other requirements that meet the needs of the businessAbout you?Customer centric in your approach is essentialExperienced in a customer service role and processing sales orders Self-motivated and enthusiastic to hit targetsAlways looking for opportunities to continually improve personally and as a company Educated to a minimum of GCSE (or equivalent) in English and Maths Good communication skills in both Written and oral communications. IT literate - Microsoft applications / CRMAble to build and maintain strong relationships with customers and Team Good organisation and planning skills Ability to perform under pressureThe Role £21,000 - £25,000 depending on experience25 days holiday + BHParking on-site Permanent positionMonday - Friday 09:00AM - 17:30 PMDon't miss out out on this opportunity, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.Are you customer focused in your approach? Is providing a high level of service at the heart of all you do? Like to build and develop great relationships with those internally and externally? Have you previously supported a sales team? If the answer is yes, please keep reading.This is a fantastic opportunity to work as part of a small, friendly and supportive Sales and Customer Service team for a company that really do make a difference. Pro-active and reactive customer service and sales callsMaintaining the CRM to a high degree of accuracy Process orders with high levels of attention to detail Booking Surveys for Field reps Building and maintaining strong relationships with customers and Team membersAttend and represent the company at exhibitions Complaint Handling Booking returns with courier Export Admin Assist customers via Web Chat. Any other requirements that meet the needs of the businessAbout you?Customer centric in your approach is essentialExperienced in a customer service role and processing sales orders Self-motivated and enthusiastic to hit targetsAlways looking for opportunities to continually improve personally and as a company Educated to a minimum of GCSE (or equivalent) in English and Maths Good communication skills in both Written and oral communications. IT literate - Microsoft applications / CRMAble to build and maintain strong relationships with customers and Team Good organisation and planning skills Ability to perform under pressureThe Role £21,000 - £25,000 depending on experience25 days holiday + BHParking on-site Permanent positionMonday - Friday 09:00AM - 17:30 PMDon't miss out out on this opportunity, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
- Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor Pay rate:£20400 per year with quarterly bonus What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor Pay rate:£20400 per year with quarterly bonus What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
- Position: CookLocation: Welwyn Garden CityPayrate: £10.33 per hourDuration: OngoingStart Date: 20/05/2022Do you enjoy working in a busy, fast paced environment? Are you friendly and enjoy working in a small team? Do you have a food hygiene certificate and a passion for food? If so, please read on...We are looking for a Cook to join our client on a temporary ongoing basis - full time position, working 5 days a week. My client is based near Welwyn Garden City.Your role would be preparing/cooking food samples for product testing ensuring the food preparation and facilities maintain all required food and hygiene regulations. Working alongside two part time cooks.The Benefits:*Active working environment*Working for an established organisation*Holiday allowance*Weekly Pay*Pension scheme*Access to Gym onsiteYou will be responsible for:* Planning and preparing the kitchen prior to testing following process as set out by the Product Insight operations team* Following the preparations and cooking instructions detailed on the product packaging* Prepare samples for panellists/customers to blind test* Supporting the wider insight teams for samples/preparation needed for customer research* Highlighting any issues with food samples* Ensuring food hygiene regulations are observed at all times, using the correct tools and methods in line with the standards set out within the company procedures and maintaining a 5 star food hygiene rating* Responsible for cleaning kitchen equipment daily/deep cleaning the kitchen ensuring a 5 star hygiene standard* Monitor consumables and raise orders when needed* Following our Business Code of Conduct and always acting with integrity and due diligenceAs a Cook you will have:*A friendly nature*Ability to work under pressure*Broad range of food preparation skills*A food hygiene certificate*Health and Safety CertificateYou will be a reliable, flexible member of staff showing initiative and commitment to providing a safe, hygienic environment.If this sounds like you then please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.Position: CookLocation: Welwyn Garden CityPayrate: £10.33 per hourDuration: OngoingStart Date: 20/05/2022Do you enjoy working in a busy, fast paced environment? Are you friendly and enjoy working in a small team? Do you have a food hygiene certificate and a passion for food? If so, please read on...We are looking for a Cook to join our client on a temporary ongoing basis - full time position, working 5 days a week. My client is based near Welwyn Garden City.Your role would be preparing/cooking food samples for product testing ensuring the food preparation and facilities maintain all required food and hygiene regulations. Working alongside two part time cooks.The Benefits:*Active working environment*Working for an established organisation*Holiday allowance*Weekly Pay*Pension scheme*Access to Gym onsiteYou will be responsible for:* Planning and preparing the kitchen prior to testing following process as set out by the Product Insight operations team* Following the preparations and cooking instructions detailed on the product packaging* Prepare samples for panellists/customers to blind test* Supporting the wider insight teams for samples/preparation needed for customer research* Highlighting any issues with food samples* Ensuring food hygiene regulations are observed at all times, using the correct tools and methods in line with the standards set out within the company procedures and maintaining a 5 star food hygiene rating* Responsible for cleaning kitchen equipment daily/deep cleaning the kitchen ensuring a 5 star hygiene standard* Monitor consumables and raise orders when needed* Following our Business Code of Conduct and always acting with integrity and due diligenceAs a Cook you will have:*A friendly nature*Ability to work under pressure*Broad range of food preparation skills*A food hygiene certificate*Health and Safety CertificateYou will be a reliable, flexible member of staff showing initiative and commitment to providing a safe, hygienic environment.If this sounds like you then please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
- Hotel Cleaner / Housekeeper- Bristol City CentreRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.Hotel Cleaner / Housekeeper- Bristol City CentreRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
- Randstad are looking for Room Attendants in Bristol to work at the Hilton Garden Inn f. This will result in permanent employment with our client Atalian Servest. Call Nikki on 07423542434 for more info.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.Randstad are looking for Room Attendants in Bristol to work at the Hilton Garden Inn f. This will result in permanent employment with our client Atalian Servest. Call Nikki on 07423542434 for more info.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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- We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
- An excellent position has become available for a full-time IT Support Analyst based in Edinburgh. The successful candidate will earn £28, #xA3;35,000 Dependent on Experience and Certifications.This is a unique opportunity to grow within the business into a management position and become a key player within the organisation.Role Requirements· Strong communication skills with customers, suppliers and colleagues.· Excellent technical skills and being able to use own initiative for problem-solving.· Good organisational skills and time management.· Calm under pressure and a methodical thinker.· Existing experience providing IT Support is essential.· Experience with all Microsoft products including desktop and server operating systems, Office 365 and Azure.· Natural interest in IT with a desire to stay abreast of new technologies.· Understanding of network infrastructure.· Reliable, responsible and trustworthy with an excellent attitude.· Self-motivated, patient and you remain calm under pressure.· You have the tenacity and dedication to pursue an issue from beginning to end.· Ability to multi-task, prioritise and escalate accordingly.· Experience with customer service.· ITIL Awareness.Role Responsibilities· Handling, logging and updating IT support requests via phone and ticketing system within SLA.· Visiting Clients sites to perform troubleshooting, installations and repairs.· Providing product and service advice to clients.· Work alongside other engineers to plan projects and execute them as required, either in the office or onsite.· Dealing with customers, suppliers and vendors.· Writing and updating client and system documentation.· Maintain and develop your own knowledge and skills to assist with first contact fault resolution.CompanyOur client is a managed service provider, servicing businesses across the world. They are rapidly growing and are always seeking talented individuals to join their dynamic team.They are fortunate enough to service a wide variety of organisations and sectors, so no one day is ever the same. They are constantly evolving and problem-solving whilst striving to become one of the UK’s leading IT providers.With a big focus on technology and the highest level of customer service, their engineers are encouraged to further their skills and knowledge through continual training and professional development.Why should you apply?· The chance to join a well-established company.· BUPA Private Health Insurance· Excellent industry training and career progression· Remote working options available
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- It’s time to look to the future.We want our people to see their potential at work. That’s why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don’t need to have the skills right now – before you know it, you’ll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. You’ll be the face of EE and, what’s more, you’ll get the chance to develop a career that goes well beyond our stores. Sounds good, right?What you’ll do:Find every opportunity to boost your store’s success with sensational customer serviceCreate an environment in which customers feel welcome and comfortableEngage customers in genuine, enjoyable conversations to understand their needsHelp people choose the right products and show them how to make their digital life betterKeep up to date with all our products, services and promotions, and those of competitorsTake pride in the appearance of the store, keeping it clean and tidy at all timesYou’ll definitely:Be able to show how you’ve worked to and achieved sales targets or deadlinesShow an interest in communications technologyEnjoy being part of a team but still have the drive to work on your own initiativeYou might even:Have worked in retail, sales or serviceKnow a thing or two about the telecoms sectorWhat’s in it for you?Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programmeCompetitive salaryUncapped monthly commission, based on personal and store targetsTypical commission of £3,500 (pro-rata); top performers can earn £20,000Competitive healthcare and BT share plans50% discount on an EE mobile package (30% for Friends and Family)25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday offThe chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment MembershipAbout EEEmpowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
- Job Title: 1st/2nd Line SupportLocation: PetersfieldSalary: £25k - £30kBenefits: Pension, 50% gym membership contributionThis is a rare and unique opportunity to work for a thriving fast paced Managed Service Provider in Petersfield. Our client strongly believes in offering their employees the best opportunity to develop their knowledge and experience. They offer excellent opportunities to grow within the company and conduct annual salary reviews to incentivise your knowledge development.This is a 100% office based role. You will be working in a faced paced thriving office working with multiple other technically minded people all focused on providing the best service possible with no corners cut.The RoleYou will be dealing with both 1st and 2nd Line issues. Your job is to solve as many problems as you can as well as escalate any technical issues you aren't able to solve onto the 3rd Line team. As a company, they work on a variety of small and large projects meaning you get the chance to cover multiple aspects of IT support.You will cover the following categories:Remote SupportCloud SolutionsMobile Moves & CablingCyber SecurityRequirements1 year experience working as a 1st/2nd Line Support TechnicianTeam Player mentalityPreferably experience working for an MSPCoburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
- Talk to us about flexible working.Bibby Financial Services have an exciting opportunity available for an enthusiastic IT Support Specialist to join our team. The location of this role can be flexible. You will join us on a full time, permanent basis and in return, you will receive a competitive salary, plus benefits.We’ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets.Why us?We’re in the business of relationships. We know real value lies in real people, and it takes a motivated mindset and can-do attitude to belong here. It can be fast-paced and full-on, but we can handle it. We’re a collective of “got your back”, we collaborate together, take ownership and deliver for our clients every time. That way, everybody wins. In return, we’re all empowered to get the job done because we’re trusted to get it right. It’s why we were hired in the first place. We want you to make the choices you believe in – we’ll believe in them too.As our IT Support Specialist, we will reward you and your hard work with:Private healthcare for you and your familyCompany pension schemeWide range of flexible benefits, such as gym membership, technology, or health assessmentsAccess to an online wellbeing centreRange of discounts from many businesses25 days holiday which increases with service and options to buy or sell moreAs our IT Support Specialist, you will own the Audio Visual service for all BFS offices. Audio Visual technology will enable greater collaboration no matter where people are located and is fundamental to the way BFS will be working moving forwards. You will also be responsible for proactive/2nd Line on-site IT Support, including provisioning, to UK-based ; Your responsibilities as our IT Support Specialist will be to:Provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in placeProactively manage the health of the system to ensure it is working when neededOwn and manage the relationship with the AV Service ProviderProduce and share best practice advice on AV services for our internal customersOwn all AV related Service ImprovementsCreate and manage all AV related proceduresTake ownership in resolving technical issues escalated from the IT Service Desk in order to ensure all escalations are adequately resolved in a timely fashionVisit UK offices (and others as required) to assist with the resolution of IT issues that cannot be resolved remotelyPeriodically visit all UK offices (and others as required) to ensure technology is workingManage the end-to-end asset lifecycle (alongside the Hardware & Software Asset Analyst) for all UK offices. To order/collect/rebuild computers and to order other equipment as requested. To assist with the move to the Device as a Service solutionProvide IT Support where needed or requested to the BFS Board and Executive Leadership team, including their PAs. This covers the technical infrastructure for end-users, advising and assisting in solving problems related to software, hardware and peripheralsManage the UK Leased PC and Mobile assetsWhat we are looking for in our ideal IT Support Specialist:Excellent customer service skills with the desire to exceed customer expectationsExcellent communication skillsExcellent organisation and prioritisation skillsThe ability to establish and maintain effective relationships with customers, colleagues and suppliersAn excellent telephone mannerExperience of telephony billing systemsStrong process and data analysis skillsStrong Microsoft Office skills, particularly ExcelSkilled in documenting processes and proceduresThere’s no place quite like BFS and we’re proud of that. And it’s all down to you - you make us the people with which every ambitious business loves to work.If you would like to join us, please click ‘apply’ today to be considered as our IT Support Specialist – we would love to hear from you!We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.No agencies, please.
- As a Customer Service Assistant, you’ll spend a lot of time on the shop floor, serving barista coffee, running the till, cleaning the store and keeping the store tidy. It is a busy role and a fun environment, working as part of a dedicated team.A typical night shift is from 10pm - 6am.You'll be rewarded withJob securityFantastic benefitsFlexible shiftsCompetitive pay ratesThe opportunity to progress What you'll getAs a Customer Service Assistant, you’ll be asked to complete some online training that will get you up to speed with bp Retail. This way, you can feel confident of what is expected of you in your new role before you walk through the door. The Customer Service Assistant training can be completed on your own computer at home and you’ll be paid for the time you spend on it.Paid holidayFlexible hoursPension schemeShare save scheme25% discount on in store goods *exclusions applyHow to applySimply fill out the application form. We use these straightforward questions to determine how your values and behaviours align with ours and how they can help us drive fantastic customer service. Applicants welcome from 18+
- Employer description: The Park Academies Trust is seeking a keen and motivated IT Apprentice to join our knowledgeable team. To benefit from a structured work based L3 apprenticeship programme, which is fully funded by the ;Overview: The Park Academies Trust seeks an IT Apprentice to be based at our Abbey Park School, though with some requirement to work at other Trust school.The successful candidate will gain experience working with students with all elements of a busy IT Support department – including Helpdesk management, machine repair and technical problem solving. Initially the apprentice will work under the direct supervision of our experienced team, moving on to undertaking some tasks independently when you has the knowledge and confidence to do ;You will be given an induction programme and be expected to take part in whole school and department ;You will be under the supervision and have the support of our experienced Network Manager and ;There will be opportunities to take part in work and IT projects that match your own interests. This apprenticeship will be through training delivered on the job and with the support of your course ;Duration: 2 year fixed contract to include the apprenticeship and 6 months to sit ComptTIA A+ and Network+ exams (paid for by Trust).Role purpose: To provide a customer focused, high quality and timely IT support service to Trust staff, pupils and visitors as ;Job Scope: The post is an apprentice position, meaning you will have a demonstrable minimum knowledge of your IT skills, as well as a visible passion to learn more and grow with the ;There will be a requirement to attend training and commit your own time to your personal development (you will be released and supported as required to meet the obligations of your apprenticeship). You will contribute to and actively participate in the further development of the network and working processes of the team to benefit the trust and your own ;This role can be physically demanding requiring manual handling and working around and under desks when the job ;Key Accountabilities: Ensure that IT hardware across the curriculum areas of the Trust is at all times functional and ready for use in accordance with curriculum requirements through regular inspections of IT suites, printers and other hardware Undertake any repairs as required, seeking assistance from the Trust Network Manager and technical colleagues when necessary Provide technical problem solving on hardware and software issues to staff and pupils as appropriate Ensure that ICT equipment and workstations meet the requirements of health and safety legislation Coach Trust employees in the use of software and hardware where applicable Manage the helpdesk and tickets, escalating to the Trust Network Manager where necessary Set up and take down audio visual equipment, laptops and conferencing equipment when booked or as necessary Change passwords and User accounts as directed by the policies of the Trust and as requested by the Trust Network Manager Undertake tasks as appropriate and defined by the Trust Network Manager or Director of IT What we are looking for / Knowledge & Experience: Experience of the use of a range of IT equipment and applications Demonstrable working knowledge of the components of a PC, and how to troubleshoot Approachable and able to communicate well with people of all backgrounds and ages Entry requirements:The entry requirements for this Cloud Network Specialist programme are as follows:3 GCSEs (or equivalent) at grades 4+ (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3+ (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subjectYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ;Find out more here: Working week:37 hours per week.Holidays: 24 days holiday Key information:The Park Academies Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.All offers are made subject to a satisfactory DBS check and ;Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Customer Experience Associate - Multilingual - Location, Poole - South West EnglandPermanent Contract of EmploymentSalary: £20, per annum plus opportunity to earn £1, results-based bonus per annum£500 joining bonus*Guaranteed 40 hours per week on a Monday to Sunday shift rotationOffice-based at our contact centre in Poole, Dorset (South West England)Relocation expenses*We are seeking candidates who speak one or more of the following lanagues, in addition to English:Brazilian PortugueseFrenchRussianPolishTurkishArabicSpanishItalianWhy join our team!We offer paid training to equip you with all the skills needed, followed by a period of 'nesting' where you receive extra support whilst actively supporting customers. All you need is to be PC literate have experience navigating databases, be able to type accurately and to love interacting with customers from all over the world!Experience with Android and iOS is desirable but we provide comprehensive tools and training so you can focus on providing world class service.You will be helping customers who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.This role is for customer support, we'll never ask you to cold call and there's no selling either!You will provide customer support via Phone, Chat and Email and Social media for Android apps and hardware.Being passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interaction. You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.We offer outstanding opportunities for our employees, developing opportunities for you to become advanced level agents with expert knowledge or to join one of the many teams who support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches!With over 500 employees we have one of the most international workforces on the UK's south coast and are proud of our engaging workplace.If you like the sound of a dynamic, international environment and you take pride in providing outstanding service, come and join us at Conduent, Poole!What does a typical day look like?Providing support to our customers via email, chat and phone and investigating their requests to find the best solution possible. We also have a specialist team of Social Media Agents!You will have continuous support from our teams of Expert Agents dedicated to help you at any point.You will work on our clients' modern systems, databases and applications. Access to exciting new technology from this global brand.You can enjoy you breaks in our fabulous breakrooms, exterior spaces or canteen. You will have the opportunity to take part in activities organised by our active social committee both at work and in your social time.What else we offer you!28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistance Programme – Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExellent internal Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Our office space is fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.*Terms & Conditions apply.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
- It’s time to look to the future.We want our people to see their potential at work. That’s why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don’t need to have the skills right now – before you know it, you’ll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. You’ll be the face of EE and, what’s more, you’ll get the chance to develop a career that goes well beyond our stores. Sounds good, right?What you’ll do:Find every opportunity to boost your store’s success with sensational customer serviceCreate an environment in which customers feel welcome and comfortableEngage customers in genuine, enjoyable conversations to understand their needsHelp people choose the right products and show them how to make their digital life betterKeep up to date with all our products, services and promotions, and those of competitorsTake pride in the appearance of the store, keeping it clean and tidy at all timesYou’ll definitely:Be able to show how you’ve worked to and achieved sales targets or deadlinesShow an interest in communications technologyEnjoy being part of a team but still have the drive to work on your own initiativeYou might even:Have worked in retail, sales or serviceKnow a thing or two about the telecoms sectorWhat’s in it for you?Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programmeCompetitive salaryUncapped monthly commission, based on personal and store targetsTypical commission of £3,500 (pro-rata); top performers can earn £20,000Competitive healthcare and BT share plans50% discount on an EE mobile package (30% for Friends and Family)25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday offThe chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment MembershipAbout EEEmpowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
- Due to growth in many regions, our client is looking to strengthen their Customer Support team with Customer Service Advisors. If you are looking for a new and exciting role where you can utilise your language skills on a daily basis and be part of a creative and vibrant team, then this could be the role for you! We are seeking someone who speaks fluent Czech or Estonian. You will be working 40 hours per week and this will include weekends and occasional night shift work. You are required to work from the office in Stoke-on-Trent on a full-time basis during training and will be eligible to work from home 3 days a week.Your responsibilities will include:Delivering exceptional customer serviceEnsuring that all enquiries via telephone, email and chat are being responded to in a timely mannerMaintaining client/customer satisfactionWorking closely and cooperatively with other departments of the companyAbout you:The successful candidate will be a customer-focused individual, confident and well-spoken in Czech or Estonian as you will be dealing with a variety of customers. As a Czech or Estonian speaking Customer Service Advisor you will become part of a diverse, friendly and motivated team within a fast-growing multinational organisation. You will receive extensive training and career progression is supported. The company offers a fantastic benefits package, including subsidised lunches, access to sports facilities and a relocation package for those wanting to relocate from elsewhere in the UK.Profile:Required to be fluent any of the following languages: Czech or Estonian and English, both written and spokenPrevious experience not essential, however a background in customer service is desirableGreat eye for detail and excellent problem-solving skillsAbility to multitask and prioritise workload effectivelyGreat organisational and time management skillsStrong communication skills and able to work well in a teamTo apply, please send your CV in English and in Word format to Kya.languagematters is acting as an employment agency in relation to this vacancy.
- Would you like to work for a rapidly growing and highly reputable Managed Services Provider (MSP) specialising in IT support, Cyber Security and VoIP Phone Systems? An exciting opportunity has now arisen for an experienced IT Support Engineer to join their team.If you’re an experienced IT support professional, this is a fantastic opportunity to develop your career in a highly varied position with a small but growing company.In this challenging role, you’ll have the chance to build on your existing skill-set whilst learning new techniques within the business along with them providing you with further training.As an IT Support Engineer, you will be responsible for providing 1st, 2nd and 3rd line support to customers covering a wide range of technical issues.Providing a high level of service at all times, you’ll install and administer Windows Server, VMware and Office 365, as well as plan and implement client-side IT, networking and security. You’ll seek to resolve all issues in a prompt and efficient manner, escalating any unresolved problems when necessary.To be considered for this role, you must have:At least 3 years experience in an IT support role for an MSP, involving both 1st and 2nd line supportAt least 3 years experience in working with MS Windows ServerDemonstratable knowledge and experience in administering Office 365If you would like to be considered for this role please send an updated version of your CV
- Graduate Technical Support Engineer (s)Corby / Kettering / Market Harborough£24,750 increasing to £29,400 after training + exceptional benefitsOur client is recognized as one of the UK's market leaders in the area of automated materials handling system solutions, and as a result of continued success and an ongoing programme of strategic growth for 2022, they are now looking to recruit two articulate and enthusiastic Graduate Technical Support Engineer trainees to complement their existing professional team. Based in a prestigious office environment easily commutable from Corby and Kettering and initially working on a 9-5 Monday to Friday basis during training before transferring across to the full rota shift pattern (and increase in salary) on 6am - 2pm, 2pm to 10pm and 10pm to 6am rotating and 6pm to 6am Saturdays and Sundays (once a month), the successful Graduate Technical Support Engineer candidates will be trained in providing assistance on a range of live issues and provide extensive internal and external customer support to ensure that contractual maintenance and service obligations are maintained. As a Graduate Technical Support Engineer you will be provided with all of the necessary technical training required to allow you to provide support with a range of customer issues and escalate any matters that are unable to be resolved through normal channels, liaising extensively with customers and engineers in the field to ensure a seamless and consistently high-quality service level is maintained at all times. In an environment committed to the highest levels of healthy and safety and customer satisfaction, candidates will realistically be qualified to degree level or equivalent in a relevant engineering or computing discipline and hold a full clean UK driving licence, as occasional trips to customer sites may be required. You will demonstrate exceptional communication skills at all levels and comfortable in working both autonomously and as part of a team. Contract the Graduate Team at Premier Technical Recruitment on or email your cv in confidence to for further details.
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runAnnual Shop performance related bonus up to £500Discounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentAn advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.Working PatternsIn Most of our shops opening hours are 8:45am – 9:45pm Monday to Saturday and 10:30am – 6:00pm on Sundays.Shifts are devised on a rota basis and will change weekly, they will include evening and weekend ;We offer optional overtime subject to availability.Pay Rates Under 23's £ starting rate going up to £ once you have completed your ; Over 23's £ ;starting rate going up to £ once you have completed your ;
- Regional Incident Response LeaderJob DescriptionMy client is a globally renowned consultancy firm, who for over 100 years has specialised in analytics, engineering, data and cyber security in sectors such as business, military and government. They are known to be a prominent partner in some of the most innovative projects worldwide, and highly trusted to work with the most sensitive agencies. As they believe in being part of something bigger than themselves, they take a mission-first approach to supporting their clients to decide on the most appropriate strategies.They are seeking to welcome a Regional Incident Response Leader to their expert, creative team to provide client-facing support during incident response processes, playbooks and cyber exercises. In this role, you will be encouraged to inspire and empower their clients, as well enhance security and well-being for wider communities and people around the world.Role & ResponsibilitiesThis role is varied, please find below some of the main responsibilities we are looking for:Provide leadership and mentoring for fellow employeesContribute to company growth through sharing innovative ideas and principlesValidating and escalating incidents, as well as coordinating response activitiesProviding guidance on tracking and capabilities or gaps affecting security postureLiaising between the Security Operations Centre and business and technical teamsApplying expertise in business needs to conduct cost/benefit analysis of potential actionsSkills & QualificationsWe are looking for a good mix of the below skills, (not necessarily all of the below):Experience leading fast-paced project delivery teams with private and/or public sector clients, as well as fostering positive client relationships with senior leadersExperience with incident response and security operations (such as triage analysis, forensics, threat hunting, and Cyber threat intelligence)Testing and updating incident response plans and processesExperienced in identifying new business opportunitiesBenefitsSalary between £140,000 - £160,000 (depending on experience)Plus much moreNext StepsThis is the brief description of the role, for the full information, simply apply to the role and I will call you to discuss. This is an exclusive client to Nigel Frank International.My client is looking to begin the interview process ASAP, so don't miss out, APPLY now!If this wasn't exactly the role you were looking for, please apply to this role anyway, just highlight what you are looking for, apply with your CV with a brief overview of what you are looking for (The role, top 3 techs, location, salary). I will call you to discuss your skill-set further, there may be other roles I am working on that you may be suited for.I specialise in Microsoft BI, SQL Server and Azure Analytics recruitment here at Nigel Frank International, specialising in the placement of highly-skilled candidates in various IT positions (Engineers, Analysts, Architects, Consultants, Project Managers, Management etc.).We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group.Twitter: @NigelFrank_BILinkedIn: Email: Please Note: This is a permanent role. This role is for UK Residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.
- This is an exciting opportunity for a recent graduate that is keen to develop their career within IT. Working in a small team, supporting the London office you will provide first line IT support to their user base. Full training will be provided, and this is an organisation that encourages growth and career progression.The ideal candidate will be ambitious, pro-active, and personable. You will have studied IT or computer science at university and will be familiar with Microsoft technologies including Office 365 and SharePoint.The initial focus of this role will be troubleshooting hardware and software issues, resolving network and desktop issues and responding to client support requests. You will also take the lead on developing their SharePoint sights ensuring they are fit for purpose.This is the perfect entry level role for someone keen to enhance their skills and develop their career in the IT sector. The salary on offer for this role is £25,000 - £30,000 per annum, depending on experience.
- Position: Helpdesk Administrators (Part Time)Annual Salary: £20,500 (Pro-rata) + company pension and 33 days holiday (25 + 8 bank holidays) Pro-rata Location: Glasgow, G5 0US / WFH – role will initially be based from home but when circumstances allow role will be based from our clients head office which is in the Gorbals area of Glasgow – all equipment will be providedHours: hours per week (working 5 days out of 7, shifts between the hours of 7am and 10pm)Our client, a global market leading Facilities Management company, they are actively looking for an experienced Helpdesk Administrators to work on a Permanent and part time basis within their busy and vibrant Glasgow Head Office, due to a new contract.All roles are offered on a Part Time, Permanent basis.All roles will start off being working from home but when circumstances allow the roles will be based at our clients head office in the Gorbals, Glasgow, G5 0US.All roles are working on a brand new national Facilities contract that our client have with a national client.The role is working hours a week and the shifts will very but will be between the hours of , so you may do a week or early shifts, then a week or late shifts, so they need people who are flexible to do any shifts between 7am-10pm.Role will involve working 5 days over 7, so there will be some weekend shifts but it will not be every weekend.Job Purpose:To answer inbound calls and make outbound calls in a professional manner whilst logging and passing on all related faults and enquiresMonitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with call monitoring guidelinesEnsure all maintenance jobs are managed within set response times and issues are escalated as per policy and procedureSkills Required for the roles: Candidates must be strong communicators both written and verbalMust have previous experience working in a helpdesk or call centreStrong customer service skills Able to develop strong working relationships with colleagues and customers Strong IT skills including being a competent user of PC Flexible and adaptable to change in a fast-moving environment Flexible approach to working hoursEffective problem-solving and decision-makingAble to motivate self and othersAble to conduct general administrative duties Immediate starts are available.Interviews will be held via ‘Microsoft Teams’ and all candidates will need to provide proof of their right to work (passport or birth certificate and proof of your National Insurance number).To apply for these roles please submit your full and up to date CV to Yvette Harding at PDA Search and Selection
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- Airdrie CAB was formed in 1971 and became a Charitable Company Limited by Guarantee in 1995. It is a member of the nationally recognised brand of Citizens Advice Bureau (CAB) and has continued to develop in response to the needs of the residents of Airdrie, North Lanarkshire and surrounding areas. The organisation is a member of the umbrella body Citizens Advice Scotland that provides guidance and support to all Citizens Advice Bureau in Scotland (CAS).Airdrie CAB is well placed to recognise trends and identify particular needs and lack of services for specific groups. Enquiries are across a wide range of fields, and clients expect high-quality advice and assistance (including representation at tribunals and in Court when appropriate) on what are, at times, highly complex matters.The main enquiries at present relate to problems with welfare benefits, money and debt, housing, employment, utilities and relationship.Due to ongoing expansion, Airdrie CAB is looking to recruit a pro-active Gambling Support Service Training and Engagement Officer to join their team.The RoleThe Gambling Support Service Training and Engagement Officer (TEO) is required to develop and deliver a variety of training and engagement opportunities to Citizens Advice Bureaux and other organisations on Gambling harm. The TEO will also provide support and assistance to those experiencing/at risk of gambling-related harm and their affected others.Key ResponsibilitiesIncrease awareness of Gambling Related Harm and existing harm prevention services amongst frontline service providers and vulnerable individuals and stakeholders.Facilitate and deliver engagement and training sessions with Citizens Advice Bureaux and other agencies to raise awareness of the issues and to support the provision of advice for those experiencing or at risk of gambling-related harm.Share best practices among front line services, CAB and other stakeholders.Represent the CAB Gambling Support Service at local and national conferences and events and help to progress the same.Adapt and maintain local and regionally appropriate learning resources and marketing materials in a variety of formats to support engagement.Provide a point of expertise for enquiries from front line workers about gambling-related harms.Work as part of a national service ensuring support in the assigned region but as part of the national team.Where appropriate, provide direct support to individuals experiencing or at risk (directly or indirectly) from gambling-related harm.Provide advice and information to Clients referred to the CAB service in regards to the main areas of advice including benefits, debt and housing rights.Record contacts with clients on the Case Management Recording databaseSupport other Bureaux to operate a consistent practice in advising clients and referring to other sources of support such as via the GamCare network.Provide a point of expertise for enquiries from front line workers about gambling-related harms.Maintain data to show progress towards the project outcomes and contribute to reports on progress for management, Citizens Advice Scotland (CAS) and fundersAttend regular GSS project meetingsThe post holder must analyse and identify the learning needs of front-line service providers with reference to operational practice and service delivery.Contribute to the identification of the most effective approach to meet engagement and learning needs, considering resources and timescales, with guidance/authorisation/direction and input from their Line Manager.Contribute to the identification and development of the most appropriate design of learning resources including the depth and extent of content required.Be able to identify new learning needs arising from changes to policy and practice relevant to Gambling Support Service event delivery.Use of influencing and negotiation skills to enable the delivery of positive engagement and training events, working with local Citizens Advice Bureaux across the network and other stakeholders as required.Skills and ExperienceExperience of training provision: needs analysis, instructional design and deliveryExperience in group work facilitation and evaluationGood level of IT literacy (MS Office and other relevant software)Experience in working on own initiative and managing own workloadExperience in working as part of an effective teamExperience in advice work and knowledge of associated topicsExperience in working within the voluntary sector, either paid or unpaidAirdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate.This is an excellent opportunity for ambitious individual looking to enhance their skills and develop their experience by taking on new projects and challenges within an expanding and evolving organisation.If youre looking for a rewarding career that has teamwork and a long-term scope please apply by submitting your CV and cover letter for consideration.
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- A well-established business is looking for a personable and driven Graduate IT Software Support Analyst to join its expanding team, based in Richmond, west London.Working as an integral part of the internal development team, you will provide operational and technical support to internal end-users to ensure the business gets the full benefits from its software portfolio and the highest level of application support. You will assist with issue identification and resolution and provide insights and recommendations to help with fixes, new product functionality, and new features.A knowledge of SQL, the ITIL framework for IT service management, Jira, Service Desk Management Tools and Confluence are desirable, but by no means essential.The successful candidate must have a good degree in a technology-related field as well as some prior experience providing technical software support.This is an excellent opportunity for an accomplished IT Software Support Analyst to join a market-leading firm that offers an attractive benefits package and clearly defined career path.
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- Employer description:Eventura is an award-winning Business Systems and Managed IT services provider, with offices throughout the UK and Europe. Since founding in 2003, we have helped hundreds of businesses achieve their ambitions by providing them with solutions for success. Our complete offering of Business Systems and Managed IT services means that we can take every project from concept, through to completion and ongoing support, with a single number for customers to call.Overview:Working as part of the Operations department, our Service Desk Apprentices have an important job, being the first point of contact for customers requiring assistance. This role provides customer support, helping to resolve incidents and manage requests within the terms of predefined Service Level Agreements.Main responsibilities:Providing remote technical support to customers via, phone or email whilst maintaining a high level of customer serviceEnsuring that all incidents and requests are accurately logged and categorised within the Even1ura service Desk system (Cherwell)Communicating effectively with the team, customers and third partiesTaking ownership of user requests and escalating more complex service issues to the relevant team member when requiredActively participating in preventative maintenance by documenting common problems and scriptsInstalling and configuring computer hardware, software operating systems, applications, systems, networks, printers, scanners and associated technologiesPlanning and undertaking scheduled routine maintenance checks and upgradesObtaining replacement or specialist components, fixtures or fittings in accordance with Eventura's internal quoting policies and proceduresEngaging in administrative duties including maintaining records of hardware service tags and software licenses etc. (CMDB)Additional duties include:Ensuring service level agreements are met, informing customers and suppliers of progressEstablishing and maintaining positive and successful working partnerships with colleagues, clients and suppliersCommunicating professionally, both verbally and in writing to ensure clarity in service deliveryContinually participating in training relating to Eventura's product and service offerings. This may include examinations and qualifications that support the strategic direction of the businessContributing to additional activities such as team meetings and eventsPerforming light lifting (25Ibs) to carry equipment as requiredRequired skills & qualities:Being self-motivated and organisedWorking to deadlinesA logical approach to problem solvingAnalytical skillsCommunicating effectively via email, phone and in personDemonstrable skills in literacy, numeracy and diligenceWorking both independently and as a teamA willingness to undertake additional responsibilitiesDetecting inconsistencies and analyse dataMaintaining accurate and up to date recordsLearning quickly and adapting to complex conceptsAn honest and discreet approach to confidential informationPrioritising and balancing multiple tasksA keen interest in ITA flexible approach to work (including travel between sites as required)Additional requirements: A DBS Check is required (this will be provided)Entry requirements:The entry requirements for this Azure Cloud Support Specialist programme are as follows:3 GCSEs (or equivalent) at grades 4+ (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3+ (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ;Find out more here: Working week: a week -- details TBC upon interview.Important information:QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Job Title: Waking Night Specialist Support Worker Hours: Flexible Full and Part Time Opportunities Available! Salary: £ - £ (Higher Rate for Weekend) Come and feel truly valued at Somerset Care - we provide corporate inductions, excellent training and career development as well as a fantastic, industry-leading rate of pay! Location: Alfred Court, Highbridge Shifts: to , includes alternate weekends. Whether you’re looking to grow your career, or start it, look no further. Here at Realise, we love the work that we do. And so will you. About us Realise is Somerset Care Group’s specialist learning disabilities service who have been recognised for the work we do, including Silver winners in the Outstanding Care Awards, and finalists in the Laing Buisson awards. We are also only one of four providers in the country to achieve national recognition for our work with people that are part of the Transforming Care agenda. Realise provides tailored support for people who may be living with their family, living in their own accommodation or to those who wish to progress to more independent living. As part of your role, your duties will include: Encouraging the people we support to reach their full potential. Providing high quality person centred care, tailored to the needs of each individual. Maintaining an environment that is appropriate to the needs of those we support. Supporting with day to day living tasks such as personal care, housekeeping, to emotional support, and social interactions. Why work for us? We really care about all of our staff and offer a range of excellent benefits: We have partnered with Wagestream so you can access your earned wages before payday My Caring Rewards - provides access to discounts at 1000’s of high street retailers. Make My Caring Rewards a part of the way you shop and you could save on average £1,000 per year Opportunity to gain a qualification - qualification bonus of £100 upon completion Access to The Hub online learning platform – our one stop shop for learning & development Somerset Care Group Awards - recognising those who have gone above and beyond Cycle to Work scheme - you can save up to 40% off the cost of a new bike and accessories Pension scheme & life assurance Free counselling service - 24-hour helpline for staff and their families Return to work maternity bonus of £100 Fully paid induction and DBS paid by Somerset Care Paid mileage In order to be considered for the role, you will need to: Be passionate, possess good communication, and organisational skills. Be able to work flexibly across varying shifts, including weekends. Be able to engage, listen and communicate in a variety of ways. You will also need to understand the complexity of working with challenging behaviours, whilst demonstrating resilience and adaptability. Somerset Care Group, so much more than just a career. Do more than a job, change a life… Realise, part of Somerset Care Group is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- A well-established business is looking for a personable and driven IT Software Support Analyst to join its expanding team, based in Putney, west London. Working as an integral part of the internal development team, you will provide operational and technical support to internal end-users to ensure the business gets the full benefits from its software portfolio and the highest level of application support. You will assist with issue identification and resolution and provide insights and recommendations to help with fixes, new product functionality, and new features.A knowledge of the ITIL framework for IT service management, SQL, Jira, Service Desk Management Tools and Confluence is desirable, but by no means essential.This is an excellent opportunity for a graduate IT Support Analyst to join a market-leading firm that offers an attractive benefits package and clearly defined career path.
- At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
- Service Desk Operative / DispatcherWe are looking for an experienced and enthusiastic individual to join our well established family owned, family run business of over 70 ;Our key client is a major national supermarket and the successful candidate will join our service desk team with a primary role of receiving, logging and dispatching work orders.The successful candidate must be self motivated, organised and have a great telephone manner.The ideal candidate will have a desire to learn, be adaptable to change and the ability to thrive in, and work, under pressure. They will maintain a high level of efficiency and accuracy and have a 'Can-Do' attitude.Tasks and Main Duties include, but not limited to:-Working within a small but effective teamReceiving work orders by e-mail and phoneEfficiently distribute work to engineers and area managersUpdate spreadsheets and database software packagesHandle escalation calls chasing work ordersIn return the right candidate will receive an excellent competitive remuneration package, subject to experience, with excellent benefits.We offer a full employment package, that includes 2 days holiday (pro rata), increasing to 26 days with service (plus bank holidays), all relevant training and support along with a Company Contributory Pension Scheme.
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