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    2 jobs found in bradford, yorkshire and the humber

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        • leeds, yorkshire and the humber
        • permanent
        • £30,000 - £35,000, per year, Pension, Parking, Benefits Package
        • randstad business support
        A manufacturing business to the East of Leeds City Centre has a new permanent opportunity for a Customer Service Manager to lead the team.The Customer Service Manager will be responsible for managing the customer service team and dealing with enquiries in person, whilst developing customer service standards. You'll lead the team to effectively deal with issues relating to service, delivery or condition of the products and drive profitability.Duties of the role include: *Working with the Sales Team to incorporate plans to increase customer satisfaction.*Maintain delivery of excellent customer service through fast and accurate processing of orders*Communicating with customers through various channels*Take responsibility for customer portfolios, dealing with all associated aspects of service management.*Lead, mentor and develop the Customer Service Executives*Build and maintain worthwhile business relationships with clients by providing a prompt and accurate service*Provide training on best practices to other members of the Customer Service team*Carry out regular appraisals and personal development plansThe business is looking for someone with a skillset and profile that includes:*Excellent Communication skills - both written and verbal.*Leadership experience.*Good organisational skills with the ability to manage and prioritise a busy and varied workload.*A problem solver and proactive thinker.*Flexibility and excellent attention to detail*An ability to work calmly under pressure.*Good working knowledge of MS Office software including Excel and Word.*Experience of building relationships and liaising with stakeholders.*A high degree of accuracy and attention to detail*Enthusiastic, committed and flexible to the demands of a fast-paced business experiencing a significant amount of changeOn offer is a competitive salary and benefits package as well as the chance to join a progressive, expanding company that can provide excellent career and personal development opportunities.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A manufacturing business to the East of Leeds City Centre has a new permanent opportunity for a Customer Service Manager to lead the team.The Customer Service Manager will be responsible for managing the customer service team and dealing with enquiries in person, whilst developing customer service standards. You'll lead the team to effectively deal with issues relating to service, delivery or condition of the products and drive profitability.Duties of the role include: *Working with the Sales Team to incorporate plans to increase customer satisfaction.*Maintain delivery of excellent customer service through fast and accurate processing of orders*Communicating with customers through various channels*Take responsibility for customer portfolios, dealing with all associated aspects of service management.*Lead, mentor and develop the Customer Service Executives*Build and maintain worthwhile business relationships with clients by providing a prompt and accurate service*Provide training on best practices to other members of the Customer Service team*Carry out regular appraisals and personal development plansThe business is looking for someone with a skillset and profile that includes:*Excellent Communication skills - both written and verbal.*Leadership experience.*Good organisational skills with the ability to manage and prioritise a busy and varied workload.*A problem solver and proactive thinker.*Flexibility and excellent attention to detail*An ability to work calmly under pressure.*Good working knowledge of MS Office software including Excel and Word.*Experience of building relationships and liaising with stakeholders.*A high degree of accuracy and attention to detail*Enthusiastic, committed and flexible to the demands of a fast-paced business experiencing a significant amount of changeOn offer is a competitive salary and benefits package as well as the chance to join a progressive, expanding company that can provide excellent career and personal development opportunities.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • leeds, yorkshire and the humber
        • permanent
        • £22,000 - £25,000, per year, Plus Pension, Parking and other Benefits
        • randstad business support
        Another Hire Controller position has become available in Leeds for a candidate to join a fast growing business that works in the construction and civil engineering sectors.On offer is the opportunity to join a rapidly expanding business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.The role is ideally suited to someone with knowledge or experience within the hire industry from sectors including equipment or vehicle hire/leasing. The position would suit someone who can deliver exceptional customer service to businesses across the Yorkshire region but who can also convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Controller will include:*Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective manner*Identifying the appropriate product offering for customers and coordinating fulfilment of orders*Maintaining contract rates and negotiating where necessary*Identifying opportunities to cross sell products or services*Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy *Supporting the business with periodic stock-takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Another Hire Controller position has become available in Leeds for a candidate to join a fast growing business that works in the construction and civil engineering sectors.On offer is the opportunity to join a rapidly expanding business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.The role is ideally suited to someone with knowledge or experience within the hire industry from sectors including equipment or vehicle hire/leasing. The position would suit someone who can deliver exceptional customer service to businesses across the Yorkshire region but who can also convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Controller will include:*Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective manner*Identifying the appropriate product offering for customers and coordinating fulfilment of orders*Maintaining contract rates and negotiating where necessary*Identifying opportunities to cross sell products or services*Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy *Supporting the business with periodic stock-takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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