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    1 job found in belfast, northern ireland

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        • belfast, northern ireland
        • contract
        • £34,000 - £36,000 per year
        • randstad business support
        Randstad are recruiting for an experienced Data Protection and Complaints Officer for Belfast Metropolitan college. If you are looking for a new opportunity and are immediately available please get in touch today! The post holder will be responsible for overseeing and managing a range of compliance issues within regulatory laws and regulations, particularly in relation to, but not limited to Data Protection and Freedom of Information. The post holder will be responsible for investigating and responding to customer complaints.BenefitsOpportunity to work at one of the UK's largest FE / HE colleges£19.04 per hour36 hours per week (Monday - Friday)Canteen (Term Time)Onsite parking Enhanced holiday packageCampus bus service available RequirementsHave a qualification at degree level, or higher, in a relevant discipline (e.g. business, management, accountancy, law, public administration, corporate governance)Relevant post qualification experience of administering corporate complaints and data protection servicesExperience of managing a frontline corporate complaints function Experience of managing, planning and conducting complex, sensitive and confidential investigationsExperience of managing and developing Data Protection services and Freedom of Information servicesExperience of designing, developing and implementing information or records management systems Experience of planning and undertaking audits using appropriate audit techniques Experience of managing and co-ordinating simultaneous projects using recognised project management techniques ResponsibilitiesTo manage and review the complaints' handling process from receipt to issue to analysis To investigate and respond to customer complaints in line with agreed policyTo communicate complaints procedures, assist with the investigation of serious complaints and recommend appropriate actionTo negotiate suitable resolutions to complaints with customers in line with agreed policyTo co-ordinate the activities in relation to College's Data Protection obligationsTo ensure the College complies with its legal obligations in relation to Data Protection and Freedom of Information and provide advice and guidance to College Management and Governing Body as appropriateTo provide regular reports as requested on College compliance with Data Protection and Freedom of Information to the Data Protection Officer, College Management and Governing BodyTo maintain and develop the data breach management process, investigate breaches, identify trends, make recommendations for improvement and develop training to address identified issuesTo undertake planned audits using appropriate audit techniques including interviewing relevant personnel, challenging and verifying information obtained, drawing conclusions, documenting findings and recommending and agreeing actionsTo ensure the College complies with its legal obligations in relation to Freedom of Information and public informationTo undertake, lead and manage any projects in relation to the main areas of responsibilities for this roleA more detailed description with a full list of duties is available on request Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad are recruiting for an experienced Data Protection and Complaints Officer for Belfast Metropolitan college. If you are looking for a new opportunity and are immediately available please get in touch today! The post holder will be responsible for overseeing and managing a range of compliance issues within regulatory laws and regulations, particularly in relation to, but not limited to Data Protection and Freedom of Information. The post holder will be responsible for investigating and responding to customer complaints.BenefitsOpportunity to work at one of the UK's largest FE / HE colleges£19.04 per hour36 hours per week (Monday - Friday)Canteen (Term Time)Onsite parking Enhanced holiday packageCampus bus service available RequirementsHave a qualification at degree level, or higher, in a relevant discipline (e.g. business, management, accountancy, law, public administration, corporate governance)Relevant post qualification experience of administering corporate complaints and data protection servicesExperience of managing a frontline corporate complaints function Experience of managing, planning and conducting complex, sensitive and confidential investigationsExperience of managing and developing Data Protection services and Freedom of Information servicesExperience of designing, developing and implementing information or records management systems Experience of planning and undertaking audits using appropriate audit techniques Experience of managing and co-ordinating simultaneous projects using recognised project management techniques ResponsibilitiesTo manage and review the complaints' handling process from receipt to issue to analysis To investigate and respond to customer complaints in line with agreed policyTo communicate complaints procedures, assist with the investigation of serious complaints and recommend appropriate actionTo negotiate suitable resolutions to complaints with customers in line with agreed policyTo co-ordinate the activities in relation to College's Data Protection obligationsTo ensure the College complies with its legal obligations in relation to Data Protection and Freedom of Information and provide advice and guidance to College Management and Governing Body as appropriateTo provide regular reports as requested on College compliance with Data Protection and Freedom of Information to the Data Protection Officer, College Management and Governing BodyTo maintain and develop the data breach management process, investigate breaches, identify trends, make recommendations for improvement and develop training to address identified issuesTo undertake planned audits using appropriate audit techniques including interviewing relevant personnel, challenging and verifying information obtained, drawing conclusions, documenting findings and recommending and agreeing actionsTo ensure the College complies with its legal obligations in relation to Freedom of Information and public informationTo undertake, lead and manage any projects in relation to the main areas of responsibilities for this roleA more detailed description with a full list of duties is available on request Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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