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        • london, london
        • contract
        • £22.00 - £24.00 per hour
        • full-time
        An exciting opportunity for a Technical Solutions Architect to work for Kent & Essex Police. Role: Technical Solutions ArchitectLocation: London/RemoteSalary: £22 - £24 p/h PAYEDuration: ASAP for 10 weeks Purpose of role: Provide expert advice and analysis on technical aspects of system development and integration. Producing reference high level and low level design documents for technical review and for use by implementation teams. Ensuring that the client's IT infrastructure maximise opportunities and facilitates the effective use of information systems throughout the company. Main responsibilities: - Identify the impact of proposed developments on the company's IT infrastructure standards and strategies,evaluate specified technological requirements of systems, consult with principal stakeholders, ensuring thatsystems architectures balance functional, service quality and systems management requirements, in order toensure the compatibility and compliance of systems and structures that are introduced.- Review and evaluate new and emerging technologies, hardware, software and communication technologiesand products, undertakes investigations, assessing and evaluating their relevance and potential benefit to the company, preparing reports and developing business proposals, ensuring that the company are able to take maximum advantage of new and emerging technologies that enhance the quality and viabilityof effective IT services.- Provide expert advice on technical aspects of system design, development and integration, includingthe operational and maintenance aspects of systems under development, and proposed system recoveryprocedures, monitoring technical progress, consulting project management, transition and developmentteams of major technical issues and problems, in order to ensure the compatibility and effectiveness ofsystems and structures introduced.- Monitor the technical implications and progress of changes to new and existing applications, evaluatingthe impact on the IT infrastructure, providing expert advice to IT Managers regarding significant technicalspecifications and solutions to the technical infrastructure, in order to support the provision of efficient andeffective IT services for both forces.- Produce detailed component specifications from systems architectures, including high level design and low level design documents, using appropriate tools, including logical models of components and interfaces, advising on the identification of products to support procurement decisions that support procurement and financial decisions and contribute to the development and implementation of high quality systems architectures throughout.- Participate as a member of project boards, working groups, attending other relevant meetings at a local, county and regional level, including the delivery of briefings and presentations to senior managers, providing expert consultancy services and technical advice, to ensure consistency of design and application of architectural standards throughout the IT Services change portfolio.- Promote and develop working partnerships with external organisations, agencies other police forces and partners, establishing complementary plans and building a framework for collaborative working, identifying common issues and themes, creating a wide range of contacts, so as to support regional and national IT infrastructure developments, share best working practices and maximise the benefits of good working relationships. Mandatory skills:- Must have Digital Asset Management Experience (DAM)- Must have at least NPPV2 vetting clearance (ready to start straight away)- The Technical Solutions Architect will be educated to degree level, together with an appropriate IT professionalqualification and will possesses an extensive knowledge of the policing and business operating environments.- They will need to have a strong grasp of project management principles and processes and have a detailed knowledge of ITIL Versions 2 and 3.- Possession of IT Architecture (Practitioner) Certificate Information Systems Examination Board or ITIL Managers Certificate is desirable.- SFIA Skills at Level 6 in Enterprise Architecture, Solution Architecture and Emerging Technology Monitoring are required.- A sound knowledge of risk assessment, change management, configuration management, reliability and safetymethods and the use of metrics is essential.- The Technical Solutions Architect will possess the technical skills and knowledge necessary to identify newand emerging hardware, software and communication technologies and products, services, methods andtechniques and the assessment of their relevance and potential value to the company.- Excellent communication, presentational and interpersonal skills are essential for the post holder to beeffective. Apply Now! To get your CV in front of the hiring manager today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        An exciting opportunity for a Technical Solutions Architect to work for Kent & Essex Police. Role: Technical Solutions ArchitectLocation: London/RemoteSalary: £22 - £24 p/h PAYEDuration: ASAP for 10 weeks Purpose of role: Provide expert advice and analysis on technical aspects of system development and integration. Producing reference high level and low level design documents for technical review and for use by implementation teams. Ensuring that the client's IT infrastructure maximise opportunities and facilitates the effective use of information systems throughout the company. Main responsibilities: - Identify the impact of proposed developments on the company's IT infrastructure standards and strategies,evaluate specified technological requirements of systems, consult with principal stakeholders, ensuring thatsystems architectures balance functional, service quality and systems management requirements, in order toensure the compatibility and compliance of systems and structures that are introduced.- Review and evaluate new and emerging technologies, hardware, software and communication technologiesand products, undertakes investigations, assessing and evaluating their relevance and potential benefit to the company, preparing reports and developing business proposals, ensuring that the company are able to take maximum advantage of new and emerging technologies that enhance the quality and viabilityof effective IT services.- Provide expert advice on technical aspects of system design, development and integration, includingthe operational and maintenance aspects of systems under development, and proposed system recoveryprocedures, monitoring technical progress, consulting project management, transition and developmentteams of major technical issues and problems, in order to ensure the compatibility and effectiveness ofsystems and structures introduced.- Monitor the technical implications and progress of changes to new and existing applications, evaluatingthe impact on the IT infrastructure, providing expert advice to IT Managers regarding significant technicalspecifications and solutions to the technical infrastructure, in order to support the provision of efficient andeffective IT services for both forces.- Produce detailed component specifications from systems architectures, including high level design and low level design documents, using appropriate tools, including logical models of components and interfaces, advising on the identification of products to support procurement decisions that support procurement and financial decisions and contribute to the development and implementation of high quality systems architectures throughout.- Participate as a member of project boards, working groups, attending other relevant meetings at a local, county and regional level, including the delivery of briefings and presentations to senior managers, providing expert consultancy services and technical advice, to ensure consistency of design and application of architectural standards throughout the IT Services change portfolio.- Promote and develop working partnerships with external organisations, agencies other police forces and partners, establishing complementary plans and building a framework for collaborative working, identifying common issues and themes, creating a wide range of contacts, so as to support regional and national IT infrastructure developments, share best working practices and maximise the benefits of good working relationships. Mandatory skills:- Must have Digital Asset Management Experience (DAM)- Must have at least NPPV2 vetting clearance (ready to start straight away)- The Technical Solutions Architect will be educated to degree level, together with an appropriate IT professionalqualification and will possesses an extensive knowledge of the policing and business operating environments.- They will need to have a strong grasp of project management principles and processes and have a detailed knowledge of ITIL Versions 2 and 3.- Possession of IT Architecture (Practitioner) Certificate Information Systems Examination Board or ITIL Managers Certificate is desirable.- SFIA Skills at Level 6 in Enterprise Architecture, Solution Architecture and Emerging Technology Monitoring are required.- A sound knowledge of risk assessment, change management, configuration management, reliability and safetymethods and the use of metrics is essential.- The Technical Solutions Architect will possess the technical skills and knowledge necessary to identify newand emerging hardware, software and communication technologies and products, services, methods andtechniques and the assessment of their relevance and potential value to the company.- Excellent communication, presentational and interpersonal skills are essential for the post holder to beeffective. Apply Now! To get your CV in front of the hiring manager today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • city of london, london
        • contract
        • £15.00 - £16.00 per hour
        • full-time
        This client are arguably one of the biggest tech companies globally, and alongside your standard renumeration, when you return to offices, you'll be treated to free breakfast/lunch/dinner/snacks, on-site gym, spa facilities, sleep pods, free coffee shops throughout building, games rooms, and roof gardens with some of the best views the city has to offer. Role: Customer Success Analyst (2nd Line support) Location London, Kings Cross (Working From Home Initially due to Covid-19)Duration: ASAP for 12 MonthsPay Rate: £16.50 p/h (£34,000 p/a)Hours: 7am-4pm Covering Monday-Sunday (Will work 5 days a week so includes some weekend shifts)Hours for this role are 7am-4pm. These shifts need to be covered 7 days a week so you will work 5 days a week split across weekdays and weekends. Some weeks it may be no weekend shifts, some weeks it will be 1 day over the weekend, and then some weeks will be both days over the weekend. Reporting to the Customer Support Operations Manager for the brand, the Customer Success Analyst (CSA) will contribute to and follow business procedures for anticipating, receiving, responding, and resolving customer queries and issues that may arise from implementation and use of the Health products. Responsibilities:- Proactively monitors product platform performance and activity levels and takes action on anomalies- Assists consumers, clinicians, and partner representatives with order management, setup, deployment, and technical issues or questions through email, chat, SMS, social media, and phone support- Logs all inbound and outbound customer events, including issue and action details in the Customer Relationship Management (CRM) system- Manages a case queue for handling within specified service level agreements (SLAs)- Multitasks on assignments and duties through multiple systems and tools while troubleshooting with customers or investigating with colleagues- Use critical thinking and logic skills to isolate and resolve technical issues- Escalates or elevates cases to the proper tier, team, or external party when applicable or necessary- Coordinates with engineering, IT, product management, or partner staff to ensure that all outstanding cases are responded to and/or closed on time, within SLAs, and to the customer's satisfaction- Effectively communicates sales, service, and technical information with customers and partners- Provides social media and community support by monitoring channels and forums, analyzing traffic and user engagement, tracking sentiment, and ensuring timely responses to customers and followers' queries and comments- Quickly identifies, reports and escalates new emerging customer issues, product problems, major incidents, or system outages- Promotes high customer satisfaction by exemplifying the brand hallmarks, including helpfulness, ingenuity, dedication, collaboration, and professionalism- Thoughtfully assesses field events to suggest changes to products or services to fulfill customer needs and/or improve quality- Prepares regular and ad hoc reports for management regarding customer service activity, performance, and experience- Contributes to the development of and compliance with the company's policies and procedures- Performs other duties as assigned by management Minimum Qualifications:- Educational background in technical fields (coursework, degrees, or certifications)- 1+ years in a Tier 2/3 Technical Support role.- Experience with technology (software or hardware) development or deployment- Excellent interpersonal, written, and verbal communication skills- Strong customer service orientation- Ability to work independently with little oversight or direction- Willingness to work a non-standard schedule Preferred Qualifications:- Experience supporting medical products or services, or working in a clinical setting- Familiarity with programming languages such as Go and/or Swift.- Knowledge or experience of technical deployment using tools such as Kubernetes.- Experience utilising proactive system monitoring and reporting tools.- Previous experience working in a regulated industry- Ability to operate with enthusiasm and flexibility in a constantly evolving team environment- Familiarity with CRM and communications (e.g., telephony, chat, social media) software applications- High aptitude to learn and pick up new subjects, especially technology-related (hardware and software)- Ability to manage, reconcile, and incorporate input from multiple stakeholders - Experience or interests in healthcare- Familiarity with collaborative documentation tools such as Google Docs, Sheets, Slides, Drive- Multitasking and organization skills, with high attention to detail Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        This client are arguably one of the biggest tech companies globally, and alongside your standard renumeration, when you return to offices, you'll be treated to free breakfast/lunch/dinner/snacks, on-site gym, spa facilities, sleep pods, free coffee shops throughout building, games rooms, and roof gardens with some of the best views the city has to offer. Role: Customer Success Analyst (2nd Line support) Location London, Kings Cross (Working From Home Initially due to Covid-19)Duration: ASAP for 12 MonthsPay Rate: £16.50 p/h (£34,000 p/a)Hours: 7am-4pm Covering Monday-Sunday (Will work 5 days a week so includes some weekend shifts)Hours for this role are 7am-4pm. These shifts need to be covered 7 days a week so you will work 5 days a week split across weekdays and weekends. Some weeks it may be no weekend shifts, some weeks it will be 1 day over the weekend, and then some weeks will be both days over the weekend. Reporting to the Customer Support Operations Manager for the brand, the Customer Success Analyst (CSA) will contribute to and follow business procedures for anticipating, receiving, responding, and resolving customer queries and issues that may arise from implementation and use of the Health products. Responsibilities:- Proactively monitors product platform performance and activity levels and takes action on anomalies- Assists consumers, clinicians, and partner representatives with order management, setup, deployment, and technical issues or questions through email, chat, SMS, social media, and phone support- Logs all inbound and outbound customer events, including issue and action details in the Customer Relationship Management (CRM) system- Manages a case queue for handling within specified service level agreements (SLAs)- Multitasks on assignments and duties through multiple systems and tools while troubleshooting with customers or investigating with colleagues- Use critical thinking and logic skills to isolate and resolve technical issues- Escalates or elevates cases to the proper tier, team, or external party when applicable or necessary- Coordinates with engineering, IT, product management, or partner staff to ensure that all outstanding cases are responded to and/or closed on time, within SLAs, and to the customer's satisfaction- Effectively communicates sales, service, and technical information with customers and partners- Provides social media and community support by monitoring channels and forums, analyzing traffic and user engagement, tracking sentiment, and ensuring timely responses to customers and followers' queries and comments- Quickly identifies, reports and escalates new emerging customer issues, product problems, major incidents, or system outages- Promotes high customer satisfaction by exemplifying the brand hallmarks, including helpfulness, ingenuity, dedication, collaboration, and professionalism- Thoughtfully assesses field events to suggest changes to products or services to fulfill customer needs and/or improve quality- Prepares regular and ad hoc reports for management regarding customer service activity, performance, and experience- Contributes to the development of and compliance with the company's policies and procedures- Performs other duties as assigned by management Minimum Qualifications:- Educational background in technical fields (coursework, degrees, or certifications)- 1+ years in a Tier 2/3 Technical Support role.- Experience with technology (software or hardware) development or deployment- Excellent interpersonal, written, and verbal communication skills- Strong customer service orientation- Ability to work independently with little oversight or direction- Willingness to work a non-standard schedule Preferred Qualifications:- Experience supporting medical products or services, or working in a clinical setting- Familiarity with programming languages such as Go and/or Swift.- Knowledge or experience of technical deployment using tools such as Kubernetes.- Experience utilising proactive system monitoring and reporting tools.- Previous experience working in a regulated industry- Ability to operate with enthusiasm and flexibility in a constantly evolving team environment- Familiarity with CRM and communications (e.g., telephony, chat, social media) software applications- High aptitude to learn and pick up new subjects, especially technology-related (hardware and software)- Ability to manage, reconcile, and incorporate input from multiple stakeholders - Experience or interests in healthcare- Familiarity with collaborative documentation tools such as Google Docs, Sheets, Slides, Drive- Multitasking and organization skills, with high attention to detail Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • london, london
        • permanent
        • £55,000 - £62,000, per year, home working, bonus & pension
        • full-time
        Senior Full Stack Developer (PHP & Javascript) - London with home working - Circa £60kA successful tech business in London is urgently seeking a new Senior Full Stack Developer to join their team. Operating in an industry that continues to grow, despite the impact of Covid, they offer an established and secure career opportunity. You will use your backend PHP and front end Javascript skills to deliver the next generation of their product platform - reengineering existing parts of the system and adding new plugins and functionality.The business also encourages a healthy work-life balance through flexible working and home-working options. The team is currently 100% home working, but most of the development team will work from home at least 3 or 4 days per week even beyond Covid.As the successful candidate you must have:Experience as a Full Stack DeveloperStrong PHP skillsJavascript (they will consider Vanilla js or any framework - React, Node, Vue or Angular etc)MySqlHTML5 / CSS3 / SASS Any experience of the following would be an advantage, but not essential:Exposure to AWS - EC2/RDS/S3Experience of DockerExperience of TDDGit/Git-flow You will be rewarded with a package that includes:- Basic salary of circa £55,000 - £62,000 depending on skills and experience- Home working options (even beyond Covid)- Flexible working- Pension- Bonus This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Senior Full Stack Developer (PHP & Javascript) - London with home working - Circa £60kA successful tech business in London is urgently seeking a new Senior Full Stack Developer to join their team. Operating in an industry that continues to grow, despite the impact of Covid, they offer an established and secure career opportunity. You will use your backend PHP and front end Javascript skills to deliver the next generation of their product platform - reengineering existing parts of the system and adding new plugins and functionality.The business also encourages a healthy work-life balance through flexible working and home-working options. The team is currently 100% home working, but most of the development team will work from home at least 3 or 4 days per week even beyond Covid.As the successful candidate you must have:Experience as a Full Stack DeveloperStrong PHP skillsJavascript (they will consider Vanilla js or any framework - React, Node, Vue or Angular etc)MySqlHTML5 / CSS3 / SASS Any experience of the following would be an advantage, but not essential:Exposure to AWS - EC2/RDS/S3Experience of DockerExperience of TDDGit/Git-flow You will be rewarded with a package that includes:- Basic salary of circa £55,000 - £62,000 depending on skills and experience- Home working options (even beyond Covid)- Flexible working- Pension- Bonus This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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