career
Health and wellbeing
MAIN PURPOSE OF JOB
The role of Sales Support Specialist is to ensure ARDx leads in the move towards POC within both a Primary and Secondary care setting by building competitive advantage through the way we look after our customers (internal and external), formalise and manage our relationship across the team.
ACCOUNTABILITIES
Coordination of service experience for internal and external customers with RDIL
- Act as primary escalation point for UK and Ireland customers with RDIL & UK & Ireland Sales Team
- Supports Sales Managers and Application Specialists in provision of quotations, pricing queries, credits and all other customer queries.
- Provide excellent customer support: Positive interactions can lead to trust, loyalty, and advocacy.
- Supporting cross functionally with;
- Team Events / Meetings
- Tenders & Master Service Contracts (Third Party Suppliers)
- Finance
- Quality Annual Audits
- HR- Onboarding New Employees
- Ad hoc project as required by the Business.
Leadership Imperatives
- One Step Ahead
- Play to Win
- Powered by People
Customer Centricity
- Prioritize customer needs at every level, internally and externally.
- 100% compliance with CRM system utilisation, recording all customer touch points efficiently.
- Proactively utilises reports within the CRM system to develop a standard set of reports to support the Sales Managers
- First point of contact for supporting Sales Managers & Customer Service
Team Meetings & Events
- Supporting with Team Building Activities for events, conference or team meetings both internally and externally.
Tenders, Managed Service Contracts & Instruments Placement Agreements
- Works with Tenders & Contracts function to support in the preparation of tender submission.
- Supports and documents all aspect of the tender process
Account Management - Business Growth
- Ensuring that contractual obligations are met by customers in relation to volumes.
- Taking opportunities to amend existing contracts to include annual price increases in line with inflation.
- Proactively offering extended warrantees or service contracts up-front
Commercial Excellence
- Salesforce effectiveness
- Reducing costs
- Aligning strategies with customer needs
- Using data-driven insights
Organisation, Structure and Efficiency
- Maintains high degree of personal organisation.
- Work proactively with all stakeholder groups to continuously improve processes and organisation under the scope and within the boundaries of ARDx quality policy.
- Regularly communicate processes to stakeholders on procedures and how to engage.
This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the role as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
REQUIREMENTS
Commit to quality and compliance with all procedures and processes within the UK and Ireland quality system. Assuring that any amendments to procedures or processes are developed within the parameters of the quality system.
Ensuring that all training is kept up to date and completed promptly.
BACKGROUND/EDUCATION
Qualifications
- Excellent interpersonal skills
- Detail oriented and thoroughness
- Collaboration skills, Team Spirit
- Able to communicate verbally and in writing
- Time management efficiency
- Problem solving approaches, work autonomously
- Customer focus
- Ability to work in multiple tasks and projects
- Proactive approach
Education and/or Experience
- Bachelor's Degree or relevant experience in previous role
- Computer and office software equipment: Office 365, SAP, CRM
- Professional English (CEF B3/C1)
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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