Key Responsibilities:
- Budget Management: Develop, monitor, and reconcile service charge budgets, while approving expenditures within budgetary constraints.
- Customer Service Excellence: Champion a culture of exceptional customer service for both internal and external stakeholders.
- Communication: Maintain transparent and consistent communication with clients, tenants, internal teams, and support functions.
- Staff Management: Lead and support site-based staff, ensuring adherence to all HR policies and procedures.
- Supplier Oversight: Monitor, audit, and assess the performance of external suppliers against SLAs, ensuring compliance with all contractual obligations.
- Compliance Assurance: Ensure full compliance with statutory regulations concerning health and safety, environmental standards, and internal policies across all operations.
- Capital Projects: Collaborate with stakeholders to develop and manage capital replacement programs.
- Reporting: Prepare and deliver comprehensive management reports for various stakeholders, participating in management meetings as required.
- Inspections and Maintenance: Conduct regular building inspections, initiate necessary repairs or maintenance, and oversee completion.
- Emergency Preparedness: Establish and enforce robust security and emergency procedures, actively participating in emergency situations as needed.
Candidate Profile:
Qualifications/Key Skills:
- Bachelor's degree or equivalent qualification.
- Membership or Associate Membership of IWFM or RICS.
- National General Certificate in Occupational Safety and Health accredited by NEBOSH.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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