credit control assistant.

Company Profile

B-hive Property Solutions is part of the Vegner Group of Companies. The Vegner Group is a property service group established in 1991. With over 30 years' experience the business specialises in the management of blocks of flats and offers other related services such as insurance broking, lettings management, surveying, company secretarial and the provision of concierge staff. The group has revenues of approximately £31m, and has over 650 employees, 180 of which are based at clients' buildings. We also administer the employment (payroll and HR support) for a further 150-200 staff employed directly by our clients.

Headquartered in Richmond the group operates from 18 locations across England. The highest concentration of staff is in the Southeast of England

Role Purpose

The role of a Credit Controller is to manage debt recovery, which if a client has paid late or missed payments could involve stopping the supply of services. It is vital that a Credit Controller builds and maintains close links with all customers, to ensure smooth running of accounts and encourage timely recovery of payments.

Credit controllers are heavily involved in customer interaction, so will need excellent communication skills, good levels of diplomacy and the ability to inspire customer loyalty and satisfaction. The role works within a large finance and accounting team.

• To issue demand collections by Letter, email and telephone in an organised and structured way as outlined by your Line Manager
• To instruct 3rd party Debt Collection / Solicitors when required
• Maintain accurate records of tenant accounts, payment histories, and communications
• To ensure all disputes and queries are regularly followed up and where necessary escalate to your Line Manager for further action where no progress is being achieved
• Collaborate with the property management team to address tenant issues affecting payment
• Create weekly and monthly reports of overdue debt and accurately update daily for payment receipts.
• Creating and upholding payment procedures and policies that ensure timely payments.
• Reviewing and updating arrears tracking on PMS daily
• Carrying out thorough check on accounts prior to any action being taken
• Monitoring all standing orders/direct debits and payment agreements
• Monitoring accounts that have been passed to 3rd Party Debt collection / Solicitors
• Raising and billing all fees and add to correct registers.
• reconciling accounts.
• Providing general administrative support to finance team
• Proactively chase aged and current debt via email and telephone to help achieve both individual and team cash targets
• Monitor and manage aged debt to reduce overdue amounts
• Allocation of cash received to relevant customer accounts
• Customer and internal stakeholder query resolution
• Record and maintain accurate audit trail on all accounts
• Issuing statements and copy invoices as required
• Contribute to the development and implementation of credit control policies and procedures
• Build and manage relationships with the customer base

Person Profile / Skill Set

• Previous experience in credit control, finance, or a related field preferred

• The ability to work in a team as well as individually.
• Sound decision making
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite
• Good attention to detail
• The ability to work under pressure and to deadlines.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.