summary
Are you an experienced Customer Service Representative?
Do you consider yourself to be organised, communicative, and an asset to a busy team?
Are you based in or around Bardon Hill, Coalville, LE67 1TD?
We have a Customer Service Representative role available within Holcim UK. ...
Role: Customer Service Representative
Location: Bardon Hill, Coalville, LE67 1TD (Hybrid 2-3 days/week after initial on-site training)
Rate: Up to £13.50 per hour
Contract length: 6 months (potential to extend or become permanent)
Shift Patterns: Monday to Friday, 8:30 - 17:00 (37.5 hours/week)
Plan and schedule asphalt production across 4 plants in the Midlands.
Coordinate deliveries to meet customer needs.
Be the central contact point for customer orders, updates, and issue resolution.
Use systems like Salesforce, E1, Genesis, and Excel to manage workflows and track KPIs.
Monitor order progress and communicate to prevent delays.
Resolve invoice queries, complaints, and product issues with professionalism.
Work closely with production and dispatch teams to align priorities and availability.
Forward program orders and identify spare capacity.
Support a customer-first culture within the team.
Previous experience in customer service, sales support, planning, or logistics.
Excellent communication and organisational skills.
Proficiency with Microsoft Excel.
Ability to work under pressure and juggle multiple priorities.
Proactive, confident, and a team player.
Driving license and use of a car
Knowledge of Salesforce, E1, Genesis (training will be provided)
Advice and editing on your current CV
Dedicated team throughout your journey within the role
Paid holiday
Exclusive online services including restaurant and retail discounts
Chance to receive £300* for referring a friend
Opportunity for progression into permanent roles
Competitive rates of pay
Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.
All applicants are subject to vetting checks including: Right to work check, DBS check, and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Are you an experienced Customer Service Representative?
Do you consider yourself to be organised, communicative, and an asset to a busy team?
Are you based in or around Bardon Hill, Coalville, LE67 1TD?
We have a Customer Service Representative role available within Holcim UK.
This role is ideal for someone with strong communication and planning skills and is confident, customer-facing, and proactive.
Role: Customer Service Representative
Location: Bardon Hill, Coalville, LE67 1TD (Hybrid 2-3 days/week after initial on-site training)
Rate: Up to £13.50 per hour
Contract length: 6 months (potential to extend or become permanent)
...
Plan and schedule asphalt production across 4 plants in the Midlands.
Coordinate deliveries to meet customer needs.
Be the central contact point for customer orders, updates, and issue resolution.
Use systems like Salesforce, E1, Genesis, and Excel to manage workflows and track KPIs.
Monitor order progress and communicate to prevent delays.
Resolve invoice queries, complaints, and product issues with professionalism.
Work closely with production and dispatch teams to align priorities and availability.
Forward program orders and identify spare capacity.
Support a customer-first culture within the team.
Previous experience in customer service, sales support, planning, or logistics.
Excellent communication and organisational skills.
Proficiency with Microsoft Excel.
Ability to work under pressure and juggle multiple priorities.
Proactive, confident, and a team player.
Driving license and use of a car
Knowledge of Salesforce, E1, Genesis (training will be provided)
Advice and editing on your current CV
Dedicated team throughout your journey within the role
Paid holiday
Exclusive online services including restaurant and retail discounts
Chance to receive £300* for referring a friend
Opportunity for progression into permanent roles
Competitive rates of pay
Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.
All applicants are subject to vetting checks including: Right to work check, DBS check, and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
See what comes ahead in the application process. Find out how we help you land that job.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in the UK.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
As part of the process in ensuring you’re right for the role, we’ll make contact with any relevant references you’ve provided.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.
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