Join our team in Witney as a Complaints Investigator and use your precision to safeguard global healthcare products. This is a vital, analytical role focused on investigating returned medical devices to determine the root cause of issues. With a strong hourly rate of £16.49 and a stable night shift schedule, this opportunity includes full training, welcoming candidates with strong analytical skills even without prior complaints experience.
Location: Witney, Oxfordshire | Hourly Rate: £16.49
Key Responsibilities
- Product Investigation: Meticulously examine customer-returned medical devices to determine the root cause of reported issues.
- Data Analysis & Trend Identification: Use computer systems (including MS Excel) to analyse data, uncover patterns in product complaints, and contribute to proactive problem prevention.
- Process Improvement: Participate in improving and enhancing quality control procedures and overall efficiency.
- Internal Collaboration: Work with local and global colleagues to share insights and achieve collective quality goals.
- Management Reporting: Identify and report significant complaint trends to management for further investigation and corrective action.
Required Skills & Qualifications
- Analytical Aptitude: A strong ability to analyse information and find root causes.
- Technical Proficiency: Essential IT skills, including Microsoft Word and Excel.
- Communication: Excellent verbal and written communication skills for effective collaboration.
- Detail Orientation: Proven ability to follow established procedures and maintain accurate documentation.
- Education: Completion of secondary education or equivalent in Maths and English.
- Desired: Experience with root cause analysis or laboratory best practices is beneficial.
Compensation & Work Environment
- Pay Rate: £16.49 per hour.
- Shift: Night Shift: 4 nights on, 4 nights off (7 PM to 7 AM).
- Benefits: Work in a clean, safe environment with a newly expanded laboratory, free on-site parking, and a subsidised canteen. Comprehensive training provided.
- Requirement: Must be eligible to live/work in the UK and provide a five-year referencing history.
To Apply: Please submit your application via this advert or contact Lottie at 01622585980.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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