Helpdesk Administrator - Facilities Management
Are you looking for your next opportunity? Would you like to work for a renowned company that offers upskilling and training opportunities?
Randstad Construction & Property is working on behalf of a National Facilities Management company to find an experienced and collaborative Helpdesk Administrator to join their team. The successful candidate will play a key role in supporting the day-to-day operations and ensuring seamless communication across various sites.
Location: South Lanarkshire (static)
Salary: Competitive (up to £26,000 depending on experience)
Employment Type: Full-time, permanent, Monday-Friday
Key Benefits:
Annual holidays (including bank holidays)
Employer pension contributions
Company sick pay
Overtime rates
Flexible working considered
An average day will include the following:
Provide front-line helpdesk support for facilities-related issues and requests.
Monitor and track requests from clients, ensuring timely and effective resolution.
Schedule and allocate work for maintenance teams across various sites.
Ensure all work orders and activities are logged, updated, and closed in the management system.
Liaise with vendors and contractors to coordinate necessary repairs or services.
Respond to emergency requests promptly and escalate as necessary.
Ensure compliance with health & safety standards during all operations.
An ideal candidate will have:
Previous experience in facilities management or a similar administrative role.
Strong organizational and time-management skills.
Excellent communication skills, both written and verbal.
Proficiency with MS Office (especially Excel and Word) and facilities management software.
Ability to handle multiple tasks and priorities in a fast-paced environment.
Knowledge of building maintenance systems and processes is advantageous.
Strong attention to detail and the ability to troubleshoot issues as they arise.
An ideal candidate will be:
Flexible and adaptable to changing demands.
A proactive and resourceful problem-solver.
A strong team player, with the ability to work independently when needed.
Professional, with a positive attitude and excellent customer service skills.
Able to remain calm and efficient under pressure.
If this sounds like you, please get in touch by contacting Hannah Mitchell at Randstad C&P Newcastle.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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