- Are you a customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team.In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting over 3,000 users, you'll handle everything from logging requests to delivering first-time fixes for hardware, software, and network issues. Key ResponsibilitiesFirst-Are you a customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team.In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting over 3,000 users, you'll handle everything from logging requests to delivering first-time fixes for hardware, software, and network issues. Key ResponsibilitiesFirst-
- Role: Digital Service Desk AnalystLocation: Norwich or Chelmsford, UKDuration: 3-Month Contract (Inside IR35)Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00)Job SummaryProvides first-line technical support and customer service to Trust staff across all sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) sRole: Digital Service Desk AnalystLocation: Norwich or Chelmsford, UKDuration: 3-Month Contract (Inside IR35)Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00)Job SummaryProvides first-line technical support and customer service to Trust staff across all sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) s
