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2 jobs found in Glasgow, Scotland

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    • glasgow, scotland
    • permanent
    • £20,000 - £22,000, per year, pension scheme
    • randstad cpe
    Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment?Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors on the behalf of our FM client based in Hillington, Glasgow. The successful candidates will be responsible for managing customer enquiries, liaising with departments in the organisation to ensure customer satisfaction is delivered.The package includes:Competitive salary of £22,000Core hours Monday to Friday (40 hour week)Annual leave & bank holidaysGenerous pension schemeTraining and development coursesDuties and responsibilities will include:First point of contact with the clients customersManaging customer enquiries via multiple communication methods - telephone, email, systems and Webchat/Apps.Offering support to customers, both internally and externallyLogging client information and activity onto our web-based systemUsing contract guidelines and knowledge to agree on the most accurate job priority and descriptions for reactive worksFollowing up with customers to ensure SLA levels are adhered toWorking as part of a team and own initiativeProviding Administrative support to wider teams as and when requiredThe successful candidate:Experience working within a Customer Service environmentUnderstanding and experience of basic Microsoft Office software packages mainly outlook and excelExcellent Communication & Organisational SkillsExperience of working in a fast-paced environmentExcellent telephone mannerInterested? Apply with an up to date CV below or call Aaron Rutter at Randstad CPE on 07741 836513.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment?Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors on the behalf of our FM client based in Hillington, Glasgow. The successful candidates will be responsible for managing customer enquiries, liaising with departments in the organisation to ensure customer satisfaction is delivered.The package includes:Competitive salary of £22,000Core hours Monday to Friday (40 hour week)Annual leave & bank holidaysGenerous pension schemeTraining and development coursesDuties and responsibilities will include:First point of contact with the clients customersManaging customer enquiries via multiple communication methods - telephone, email, systems and Webchat/Apps.Offering support to customers, both internally and externallyLogging client information and activity onto our web-based systemUsing contract guidelines and knowledge to agree on the most accurate job priority and descriptions for reactive worksFollowing up with customers to ensure SLA levels are adhered toWorking as part of a team and own initiativeProviding Administrative support to wider teams as and when requiredThe successful candidate:Experience working within a Customer Service environmentUnderstanding and experience of basic Microsoft Office software packages mainly outlook and excelExcellent Communication & Organisational SkillsExperience of working in a fast-paced environmentExcellent telephone mannerInterested? Apply with an up to date CV below or call Aaron Rutter at Randstad CPE on 07741 836513.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • glasgow, scotland
    • permanent
    • £22,000 - £22,000, per year, pension scheme
    • randstad cpe
    Randstad CPE are currently recruiting for Helpdesk Administrators to join our client's newly formed team on a new, exciting contract they have just secured. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contact for customers calling into the Helpdesk. This role will be based on site at the client's premises in Hillington, Glasgow.The main working hours for this role will be between 8:00am - 5:00pm.The package:Salary of £22,000 per annumCore hours Monday to Friday (37.5 hour week)Annual leave & bank holidaysGenerous pension schemeTraining and development coursesYour role will include:Main point of contact for subcontractors, managing their processes and prompting updatesRaising purchase orders for subcontractorsClosing off jobs for engineersRaising of reactive & PPM work ordersManaging complaints and escalations effectivelyKeep WIP levels on contracts to a minimum to ensure timely completion of work ordersAssist with reporting on jobs logged, completed and outstandingCollating figures for monthly KPI reportingCompletion of engineers timesheetsFiling, scanning and tracking of engineers paperworkLog engineers overtime and holidays for weekly reporting to managementProvide general administrative supportWhat we are looking for:Strong administration and customer service skillsExperience working in a Facilities Management environment with CAFM systems (desired but not essential)Knowledge of Microsoft Office packagesStrong planning and organisational skills, with attention to detailApply now with an up to date CV or for more information about this position, please contact Aaron Rutter on 07741 836513.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Randstad CPE are currently recruiting for Helpdesk Administrators to join our client's newly formed team on a new, exciting contract they have just secured. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contact for customers calling into the Helpdesk. This role will be based on site at the client's premises in Hillington, Glasgow.The main working hours for this role will be between 8:00am - 5:00pm.The package:Salary of £22,000 per annumCore hours Monday to Friday (37.5 hour week)Annual leave & bank holidaysGenerous pension schemeTraining and development coursesYour role will include:Main point of contact for subcontractors, managing their processes and prompting updatesRaising purchase orders for subcontractorsClosing off jobs for engineersRaising of reactive & PPM work ordersManaging complaints and escalations effectivelyKeep WIP levels on contracts to a minimum to ensure timely completion of work ordersAssist with reporting on jobs logged, completed and outstandingCollating figures for monthly KPI reportingCompletion of engineers timesheetsFiling, scanning and tracking of engineers paperworkLog engineers overtime and holidays for weekly reporting to managementProvide general administrative supportWhat we are looking for:Strong administration and customer service skillsExperience working in a Facilities Management environment with CAFM systems (desired but not essential)Knowledge of Microsoft Office packagesStrong planning and organisational skills, with attention to detailApply now with an up to date CV or for more information about this position, please contact Aaron Rutter on 07741 836513.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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