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    5 jobs found in Manchester, North West

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      • manchester, north west
      • permanent
      • £21,000 per year
      • randstad cpe
      Customer Service Shift AdvisorPhoenix House, Simonsway, Atlas Park, Manchester, United Kingdom, Manchester, United Kingdom) Job DescriptionFull-time 4 on 4 off Days (7am - 7pm) 4 on 4 off Nights (7pm - 7am) Full-time Office Based£21,000 per annumAbout the roleAs a customer service advisor, you'll be the single point of contact between us and our customers. Collaborating with different teams across the business, you'll become an expert on our customers and the services we deliver. It'll be up to you keep clients updated, handle their issues and provide valuable guidance in every situation, ensuring their requests and queries are dealt with professionally, efficiently and successfully.QualificationsNo specific qualifications required.Additional informationAbout youProblem solving and communication are essential to thrive in this role, as are initiative and decisiveness. We're not looking for any specific qualifications, just somebody with the right skills and can-do attitude to succeed. And, if you have experience in a similar role, that will help you hit the ground running.Skills and behaviours:Proficient in using all standard Microsoft Office packages (Word, Excel, Email etc.)Excellent telephone manner, being polite and courteous at all timesA team player who is able to confidently interact with others, but who is also able to work independentlyLogical thinker with good organisation and administration skillsAccuracy and attention to detailA genuine passion for delivering exceptional customer serviceWork well under pressureWhat will you get in return?We offer a competitive salary. We'll also help your money go further with our range of fabulous benefits including: discounts on 100s of high street retailers through our MiDeals app, cycle to work scheme, dental care, and interest free loans for technology and much more.We'll help you look after your health and your family too, with the option to use our confidential Employee Assistance Programme, 24/7 virtual GP service for you and your household and free Life Assurance Cover. If interested please get in contact with Courtney on 07423628242.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Customer Service Shift AdvisorPhoenix House, Simonsway, Atlas Park, Manchester, United Kingdom, Manchester, United Kingdom) Job DescriptionFull-time 4 on 4 off Days (7am - 7pm) 4 on 4 off Nights (7pm - 7am) Full-time Office Based£21,000 per annumAbout the roleAs a customer service advisor, you'll be the single point of contact between us and our customers. Collaborating with different teams across the business, you'll become an expert on our customers and the services we deliver. It'll be up to you keep clients updated, handle their issues and provide valuable guidance in every situation, ensuring their requests and queries are dealt with professionally, efficiently and successfully.QualificationsNo specific qualifications required.Additional informationAbout youProblem solving and communication are essential to thrive in this role, as are initiative and decisiveness. We're not looking for any specific qualifications, just somebody with the right skills and can-do attitude to succeed. And, if you have experience in a similar role, that will help you hit the ground running.Skills and behaviours:Proficient in using all standard Microsoft Office packages (Word, Excel, Email etc.)Excellent telephone manner, being polite and courteous at all timesA team player who is able to confidently interact with others, but who is also able to work independentlyLogical thinker with good organisation and administration skillsAccuracy and attention to detailA genuine passion for delivering exceptional customer serviceWork well under pressureWhat will you get in return?We offer a competitive salary. We'll also help your money go further with our range of fabulous benefits including: discounts on 100s of high street retailers through our MiDeals app, cycle to work scheme, dental care, and interest free loans for technology and much more.We'll help you look after your health and your family too, with the option to use our confidential Employee Assistance Programme, 24/7 virtual GP service for you and your household and free Life Assurance Cover. If interested please get in contact with Courtney on 07423628242.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • manchester, north west
      • permanent
      • £25,000 - £25,000, per year, £5000 bonus
      • randstad business support
      I am currently working with a number one SaaS provider who is currently expanding globally and is looking for an ambitious account manager to join their team and help out with managing the number of growing customer accounts. Responsibilities:*You will be managing a number of accounts, being their direct point of contact for any escalations, gaining NPS scores and evaluating overall feedback and managing their renewals.*Gather NPS scores and customer feedback to help out with future development of the business. *Reduce the number of churn by being proactive and escalating and managing any issues prior to becoming a retention problem and identifying the clients that may be at risk.*Partner with the Customer Success team to identify uptake and new products and features usage.What we are looking for:*Customer focused individual who is able to really listen, take on board any complaints or feedback and act accordingly, resolve issues and to ensure the best customer journey. *Great team worker, you will be required to work alongside different departments, your colleagues to ensure the team and the business are growing together. *Creative thinker, have an opinion and think outside the box and proactively solve any issues that you might stumble upon. *Honest and clear communicator, be transparent in all aspects of your work.*Excellent communication skills across all communication channels. This is an amazing opportunity for a customer service focused individual who wants to grow a growing business and wants to develop their skills. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      I am currently working with a number one SaaS provider who is currently expanding globally and is looking for an ambitious account manager to join their team and help out with managing the number of growing customer accounts. Responsibilities:*You will be managing a number of accounts, being their direct point of contact for any escalations, gaining NPS scores and evaluating overall feedback and managing their renewals.*Gather NPS scores and customer feedback to help out with future development of the business. *Reduce the number of churn by being proactive and escalating and managing any issues prior to becoming a retention problem and identifying the clients that may be at risk.*Partner with the Customer Success team to identify uptake and new products and features usage.What we are looking for:*Customer focused individual who is able to really listen, take on board any complaints or feedback and act accordingly, resolve issues and to ensure the best customer journey. *Great team worker, you will be required to work alongside different departments, your colleagues to ensure the team and the business are growing together. *Creative thinker, have an opinion and think outside the box and proactively solve any issues that you might stumble upon. *Honest and clear communicator, be transparent in all aspects of your work.*Excellent communication skills across all communication channels. This is an amazing opportunity for a customer service focused individual who wants to grow a growing business and wants to develop their skills. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • stockport, north west
      • permanent
      • £21,500 - £23,000 per year
      • randstad business support
      Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • manchester, north west
      • permanent
      • £19,750 per year
      • randstad business support
      I am currently working with a managed service provider. They are a large, forward thinking organisation and a great place of work that offers a lot of career development opportunities.They are currently looking for a customer experience advisor to join their Manchester team.Responsibilities:*Taking outbound calls to deal with client queries.*Updating the system with relevant details.*Administration duties including filing.*Working closely with other departments to liaise and escalate client related queries.*Managing and maintaining the database.What we are looking for:*Great listening and communication skills to ensure queries are dealt with in an appropriate and timely manner.*Attention to details.*MS office knowledge is advantageous.This is a great opportunity for someone looking to grow and develop within the business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      I am currently working with a managed service provider. They are a large, forward thinking organisation and a great place of work that offers a lot of career development opportunities.They are currently looking for a customer experience advisor to join their Manchester team.Responsibilities:*Taking outbound calls to deal with client queries.*Updating the system with relevant details.*Administration duties including filing.*Working closely with other departments to liaise and escalate client related queries.*Managing and maintaining the database.What we are looking for:*Great listening and communication skills to ensure queries are dealt with in an appropriate and timely manner.*Attention to details.*MS office knowledge is advantageous.This is a great opportunity for someone looking to grow and develop within the business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • manchester, north west
      • permanent
      • £19,760 per year
      • randstad business support
      I am currently working with a managed service provider. They are a large, forward thinking organisation and a great place of work that offers a lot of career development opportunities. They are currently looking for a customer experience advisor to join their Manchester team. Responsibilities: *Taking outbound calls to deal with client queries.*Updating the system with relevant details. *Administration duties including filing. *Working closely with other departments to liaise and escalate client related queries.*Managing and maintaining the database. What we are looking for:*Great listening and communication skills to ensure queries are dealt with in an appropriate and timely manner.*Attention to details.*MS office knowledge is advantageous.This is a great opportunity for someone looking to grow and develop within the business. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      I am currently working with a managed service provider. They are a large, forward thinking organisation and a great place of work that offers a lot of career development opportunities. They are currently looking for a customer experience advisor to join their Manchester team. Responsibilities: *Taking outbound calls to deal with client queries.*Updating the system with relevant details. *Administration duties including filing. *Working closely with other departments to liaise and escalate client related queries.*Managing and maintaining the database. What we are looking for:*Great listening and communication skills to ensure queries are dealt with in an appropriate and timely manner.*Attention to details.*MS office knowledge is advantageous.This is a great opportunity for someone looking to grow and develop within the business. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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