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      • warrington, north west
      • temporary
      • £12.31 per hour
      • schneider electric
      Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.CRM system experience Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
      Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.CRM system experience Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
      • warrington, north west
      • temporary
      • £23,000 per year
      • schneider electric
      Are you looking for a new challenge? Are you experience Service Scheduling Coordinator?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington. At Schneider, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment.We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries.We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate about our Meaningful Purpose, Inclusive and Empowered values. Benefits:Weekly pay9-12 months contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£23K/AnnumHours of Work:Mon to Fri37.5 hoursDay shiftLocation:Gemini Business Park Warrington, however currently working from homeIn this role you will be part of a customer focused team that is dedicated to supporting the Service Operations Teams by effectively scheduling our Engineers' site visits and adopt a Customer First mentality while dealing with our clients. As a primary customer touch point, you will develop strong working relations with our customers as well as our Field Service Engineer community and go the extra mile to ensure we increase our Customer Satisfaction scores and exceed our customers expectations. In this role the successful candidate will: Ensure that all of the preventative planned maintenance and field quote work orders are scheduled in line with the customers' requirements and take a proactive approach to communicate with our customers when we are unable to achieve thisBe the first line of support for customers who require breakdown support and provide regular feedback through the duration of the incidentWorking with the Service Operations Managers to provide an accurate monthly or quarterly financial forecast prior to the business review, and ensure the forecast is achieved through the month, highlighting and escalating variances to forecast to the Service Operation Managers on a regular basisEnsure that all of the necessary team timesheets are processed within the agreed SLA Identify and participate in a Continuous Improvement project Assist with training and onboarding any new team membersRequirements: Educated to GCSE level or equivalent in English and Maths (Grade C or above) is required At least 2 years' experience in a similar role/in a customer-focused environment would be requiredAbility to work independently and as part of a teamProficient in Microsoft Office programs including but not limited to Word, Excel and PowerPointPrevious SAP and CRM system experience is desirableFluent English (Written and Verbal)Apply today and our team will contact you within 24hours!
      Are you looking for a new challenge? Are you experience Service Scheduling Coordinator?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington. At Schneider, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment.We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries.We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate about our Meaningful Purpose, Inclusive and Empowered values. Benefits:Weekly pay9-12 months contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£23K/AnnumHours of Work:Mon to Fri37.5 hoursDay shiftLocation:Gemini Business Park Warrington, however currently working from homeIn this role you will be part of a customer focused team that is dedicated to supporting the Service Operations Teams by effectively scheduling our Engineers' site visits and adopt a Customer First mentality while dealing with our clients. As a primary customer touch point, you will develop strong working relations with our customers as well as our Field Service Engineer community and go the extra mile to ensure we increase our Customer Satisfaction scores and exceed our customers expectations. In this role the successful candidate will: Ensure that all of the preventative planned maintenance and field quote work orders are scheduled in line with the customers' requirements and take a proactive approach to communicate with our customers when we are unable to achieve thisBe the first line of support for customers who require breakdown support and provide regular feedback through the duration of the incidentWorking with the Service Operations Managers to provide an accurate monthly or quarterly financial forecast prior to the business review, and ensure the forecast is achieved through the month, highlighting and escalating variances to forecast to the Service Operation Managers on a regular basisEnsure that all of the necessary team timesheets are processed within the agreed SLA Identify and participate in a Continuous Improvement project Assist with training and onboarding any new team membersRequirements: Educated to GCSE level or equivalent in English and Maths (Grade C or above) is required At least 2 years' experience in a similar role/in a customer-focused environment would be requiredAbility to work independently and as part of a teamProficient in Microsoft Office programs including but not limited to Word, Excel and PowerPointPrevious SAP and CRM system experience is desirableFluent English (Written and Verbal)Apply today and our team will contact you within 24hours!

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