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    2 jobs found in warrington, north west

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        • prescot, north west
        • permanent
        • £9,000 - £11,215 per year
        • randstad cpe
        Customer Service Representative We are currently recruiting for an Customer Service Representative to be based in Prescot, Merseyside. This is a contract role that will be to cover Maternity leave for 12 Months but will lead to more opportunities in the future. Hours of work will be Monday to Friday 8am to 2pm.Salary Rate: £9,000 - £11,215 Prescot, Merseyside Responsibilities for a Customer Service Representative - Responsible for completing tasks and procedures. May also be responsible for initiating tasks and procedures within limited parameters. The ability to gain a good knowledge and understanding of a subject area of work or study, and to perform varied tasks with some guidance or supervision.Maintain a prompt, efficient and reliable service level to all customers as outlined within the agreed service level agreements.Ensure that quality checks on completed work are carried out on a regular basis, thereby ensuring that all work undertaken is of a high standard. Utilise relevant information and ensure that company resources are used to ensure optimum efficiency in the Help Desk and guarantee that resource saving initiatives will be adhered to. Provide assistance to other departments when working at weekends with administration and other work that may be useful.Entering data and processing documentation accurately and in accordance with company procedures to ensure information systems are kept up to date to ensure the team can obtain up to date and accurate information.Ensure that the production of typing, photocopying and faxing is accurately presented in a professional style and is in line with company procedures.Experience required:Having a degree of knowledge and understanding of the business giving the customer confidence that they are dealing with professional representatives of the company who are able to assist with their queries.Proactively using initiative to answer customer faults / queries on the telephone in the first instance to ensure company resources are not wasted on unnecessary service provider visits. Take ownership of problems and ensure they are dealt with to the customer's satisfaction. If interested please contact Kerry on 07423628242 OR send CV over Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Customer Service Representative We are currently recruiting for an Customer Service Representative to be based in Prescot, Merseyside. This is a contract role that will be to cover Maternity leave for 12 Months but will lead to more opportunities in the future. Hours of work will be Monday to Friday 8am to 2pm.Salary Rate: £9,000 - £11,215 Prescot, Merseyside Responsibilities for a Customer Service Representative - Responsible for completing tasks and procedures. May also be responsible for initiating tasks and procedures within limited parameters. The ability to gain a good knowledge and understanding of a subject area of work or study, and to perform varied tasks with some guidance or supervision.Maintain a prompt, efficient and reliable service level to all customers as outlined within the agreed service level agreements.Ensure that quality checks on completed work are carried out on a regular basis, thereby ensuring that all work undertaken is of a high standard. Utilise relevant information and ensure that company resources are used to ensure optimum efficiency in the Help Desk and guarantee that resource saving initiatives will be adhered to. Provide assistance to other departments when working at weekends with administration and other work that may be useful.Entering data and processing documentation accurately and in accordance with company procedures to ensure information systems are kept up to date to ensure the team can obtain up to date and accurate information.Ensure that the production of typing, photocopying and faxing is accurately presented in a professional style and is in line with company procedures.Experience required:Having a degree of knowledge and understanding of the business giving the customer confidence that they are dealing with professional representatives of the company who are able to assist with their queries.Proactively using initiative to answer customer faults / queries on the telephone in the first instance to ensure company resources are not wasted on unnecessary service provider visits. Take ownership of problems and ensure they are dealt with to the customer's satisfaction. If interested please contact Kerry on 07423628242 OR send CV over Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • warrington, north west
        • temporary
        • £12.31 per hour
        • schneider electric
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.CRM system experience Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.CRM system experience Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!

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