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    1 job found in chelmsford, east of england

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        • witham, east of england
        • work from home - contract
        • £17.70 - £17.73 per hour
        • randstad business support
        An exciting opportunity for a Complaints Review Officer to work for Essex Police Role: Complaints Review OfficerLocation: Witham, EssexSalary: £17.73 p/hDuration: ASAP for 4 Months37 Hours a week Main Duties and Responsibilities:Assess the grounds on which a review has been submitted, conduct reviews, determine if the complaint should be upheld and make recommendations. Confirm eligibility of review requests Clarify the complainants preferred outcome Source and assess all relevant case documentation required to enable an objective consideration of each review and a determination of whether or not the complaint was resolved in a reasonable and proportionate way, with a focus on outcomes Examine the case papers relating to each review on the specialist Centurion software. Source any additional background papers that are required to facilitate a legitimate consideration of the grounds for review and then update Centurion with the assessment decision and any follow-up or remedial action to be taken.Refer appropriate matters to the IOPC Make clear recommendations and outcomes on completion of review Contact complainant to understand fully both their complaint and their desired outcome. Maintain contact as appropriate to ensure that the process is customer focused. Produce clear outcome letters which communicate to the appellant whether or not their review has been upheld, what outcomes they can expect and what remedial action (if any) will be taken against any nominated officer(s) involved.Escalate any cases identified as posing significant complexity or risk to line management. Be responsible for effective management of workload and be self- sufficient in the delivery of the appeals/review function, in order that the work is carried out in line with the Independent Office for Police Conducts Statutory Guidance, and any internal protocols. Minimum Requirements:Police Experience would be hugely beneficial Background in complaints handling/customer service Good basic standard of education, at A level or equivalent vocational qualification or above, including in Maths and English.Clear and confident in telephone communications; comfortable speaking about sensitive issues with both partners and the general public (who may be upset and/or emotional). A solid and proven understanding of complaints handling processes and principles.High level of accuracy and attention to detail in written work. Competent in the use of a range of IT packages in order to establish effective administration systems and to create reports, presentations and other documents.Strong interpersonal skills, with the ability to build and maintain positive working relationships.Effective communication skills, both written and oral. Able to present information clearly and concisely, both in writing and verbally.Able to carry out research and present findings in a clear and well-structured way.Able to work competently and confidently both as part of a team and under own initiative.Able to deal appropriately with confidential and sensitive material.Politically sensitive, diplomatic and astute, coupled with an ability to be assertive where required.Experience of using video conferencing equipment would be beneficial. Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        An exciting opportunity for a Complaints Review Officer to work for Essex Police Role: Complaints Review OfficerLocation: Witham, EssexSalary: £17.73 p/hDuration: ASAP for 4 Months37 Hours a week Main Duties and Responsibilities:Assess the grounds on which a review has been submitted, conduct reviews, determine if the complaint should be upheld and make recommendations. Confirm eligibility of review requests Clarify the complainants preferred outcome Source and assess all relevant case documentation required to enable an objective consideration of each review and a determination of whether or not the complaint was resolved in a reasonable and proportionate way, with a focus on outcomes Examine the case papers relating to each review on the specialist Centurion software. Source any additional background papers that are required to facilitate a legitimate consideration of the grounds for review and then update Centurion with the assessment decision and any follow-up or remedial action to be taken.Refer appropriate matters to the IOPC Make clear recommendations and outcomes on completion of review Contact complainant to understand fully both their complaint and their desired outcome. Maintain contact as appropriate to ensure that the process is customer focused. Produce clear outcome letters which communicate to the appellant whether or not their review has been upheld, what outcomes they can expect and what remedial action (if any) will be taken against any nominated officer(s) involved.Escalate any cases identified as posing significant complexity or risk to line management. Be responsible for effective management of workload and be self- sufficient in the delivery of the appeals/review function, in order that the work is carried out in line with the Independent Office for Police Conducts Statutory Guidance, and any internal protocols. Minimum Requirements:Police Experience would be hugely beneficial Background in complaints handling/customer service Good basic standard of education, at A level or equivalent vocational qualification or above, including in Maths and English.Clear and confident in telephone communications; comfortable speaking about sensitive issues with both partners and the general public (who may be upset and/or emotional). A solid and proven understanding of complaints handling processes and principles.High level of accuracy and attention to detail in written work. Competent in the use of a range of IT packages in order to establish effective administration systems and to create reports, presentations and other documents.Strong interpersonal skills, with the ability to build and maintain positive working relationships.Effective communication skills, both written and oral. Able to present information clearly and concisely, both in writing and verbally.Able to carry out research and present findings in a clear and well-structured way.Able to work competently and confidently both as part of a team and under own initiative.Able to deal appropriately with confidential and sensitive material.Politically sensitive, diplomatic and astute, coupled with an ability to be assertive where required.Experience of using video conferencing equipment would be beneficial. Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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