2 jobs found in cardiff, wales

Customer Care Coordinator Location: CardiffHours: 37.5 hours per week Mon to Fri 9am to 5:30pmStatus: Temp to Perm Pay rate: £11.21 Are you an experienced Customer Care Coordinator, seeking your next role in the Cardiff area?My client has an immediate opportunity to join their established Customer Care Team on an initial interim basis. As a Customer Care Coordinator, you will play a key part in providing an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Responsibilities: Customer contact and liaisonProviding high standards of customer care serviceConstantly learn and develop in the roleEnjoy solving problems and coming up with solutions Requirements: Excellent communication and customer service skills.Willingness to go the extra mile for the client and the customer. You should also beAccurate in case noting, data entry and writing emailsExcellent attention to detail.Excellent typing speed.Organised and can react to change easily.If you are interested and would like more information please submit a CV or call Courtleigh Muchenje on 07392 282 453. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Randstad are currently recruiting for a Neighbourhood Assistant for our large public sector client based near Cardiff.Key Duties:- To deliver a customer focused housing management service to communities, families and individuals that live in the area in which the post holder works.To support tenants in terms of successfully managing their tenancies through early intervention, partnership working and signposting.To undertake regular estate inspections based on need and liaise with the appropriate departments or agencies to resolve estate based issues. To undertake property inspections and viewings in relation to end of tenancy, assisted lettings, garage allocations, gas safety and other periodic tenancy reviews.To assist the Neighbourhood Manager in ensuring that tenants properties and estates comply with legislation, adopted policies or agreed standards. To work with tenants and residents to establish and develop estate based and community based solutions.To monitor the condition of communal areas in respect of fire prevention and Health and Safety and to visit these areas on an agreed scheduled basis completing the necessary logs or monitoring records.To serve relevant legal notices on tenants and vehicles in line with established policies and procedures. To make referrals and liaise with relevant organisations in respect of Adult and Child Safety in line with the Councils statutory duty and internal procedures.To deal with low level anti-social behavior and neighbourhood nuisance including graffiti, abandoned vehicles, rubbish, fly tipping and other estate based problems to include removal and ongoing monitoring. To support the Neighbourhood Manager in developing estate improvement plans and community investment projects in their designated area.To deliver the processes associated with the Vale's adopted housing management policies.To participate actively in the housing management team contributing to county borough wide policy and process development and ensuring the team operates effectively.To support the local tenants and residents group and/or work with other officers to establish tenant engagement opportunities in their designated area. To support the Neighbourhood Manager in attaining locally based performance management targets.Ensure compliance with the Council's Financial Regulations, Standing Orders, Policies and ProceduresTo implement the principles of the Council's Equal Opportunity Policy whilst carrying out the above dutiesTo adhere to Health and Safety legislation / relevant Council policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions. To implement the principles of the Council's Environment Policy while carrying out the above duties.Person Specification:-Experience of working with people in a customer focussed environmentA general knowledge of the role and responsibilities of a social landlordAn ability to communicate clearly and effectively with a range of peopleA good team playerAbility to remain calm under pressure A good negotiatorAbility to manage small projects5 GCSE's Grade A - C or equivalent to include English and Maths Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.