- Role OverviewThe Senior Analyst provides Tier 2+ IT client support for software, hardware (physical and virtual), manufacturing/distribution technologies, and peripherals. This role diagnoses technical issues, fulfills requests, and collaborates with end users and technology teams to maintain operational SLAs and deliver high-quality IT services.Key ResponsibilitiesTechnical Support & Troubleshooting: Deliver Tier 2+ support for hardware, software, operatiRole OverviewThe Senior Analyst provides Tier 2+ IT client support for software, hardware (physical and virtual), manufacturing/distribution technologies, and peripherals. This role diagnoses technical issues, fulfills requests, and collaborates with end users and technology teams to maintain operational SLAs and deliver high-quality IT services.Key ResponsibilitiesTechnical Support & Troubleshooting: Deliver Tier 2+ support for hardware, software, operati
