soft services manager.

Main Duties / Responsibilities

 Principal in all Soft Services liaison and development meetings with senior members
of the consortium partners pre and post financial close
 Lead the development of contractual Method Statements for all Soft Services
 Responsible for the assessment of all transferring personnel and the job matching
process
 Assuming responsibility for the eleven Soft Services design development, service
solution, mobilisation, delivery and operation post commissioning
 To deliver the Soft Service solution on time and within budget
 To identify, review and deliver any new business opportunities in line with company
policy and best practice
 To negotiate the site catering contract, manage the construction of the facility,
mobilise and deliver Site Catering Services
 To match transferring personnel to new positions and recruit to fill any vacancy
 Managing the budget in line with income and expenditure and draw up contingency
plans to deal with projected overspends.
 Liaise regularly with key personnel from the builder, NHS and SPV to resolve issues
and ensure an on time delivery of construction and services
 Monitor key performance indicators and agree improvement plans within an agreed
timescale where these fall below set standards.
 Producing the annual business plan for the Soft Services operations identifying new
business opportunities within the contract and negotiate the proposals with NHS
Forth Valley and other parties to maximise revenue and margin
 Liaising with customers and senior managers of the NHS Forth Valley to ensure the
agreed level of service is developed in line with NHS and company policies
 Liaising with customers and senior managers to manage expectations in terms of
service design and delivery
 To liaise with key stake holder groups, exchanging information to jointly develop
service solutions
 To attend formal meetings and formally present updates and service solution design
information
 Ensure all Soft Service staff are trained to the required standard to carry out their
duties prior to their transfer
 Establishing and reviewing working procedures within each area to ensure the
requirement of all Health and Safety and other statutory regulations are met
 Authorising the purchase and procurement of materials and supplies and ensuring
that the cost, quality and wastage of products and materials are monitored on a
regular basis.
 Agree and authorise sign off for FM areas within the design process
 Reviewing and amending annual service and personal objectives with Departmental
Managers
 Procure high value capital items for the fit out of the building
 Advise the builder, NHS and the SPV on FM issues
 Will plan, interpret and devise budgetary plans to monitor performance adjusting
plans accordingly.
 Responsible for policy implementation and development of service
 Responsible for recruitment of staff
 Ensure all staff have an annual appraisal and PDP completed
 Authorised budgetary signatory.
 Lead, participate in and contribute to various external forums.

Systems and Equipment
Systems
COSHH regulations
Financial procedures
IT systems and use of Microsoft Office applications
Secure storage of Personnel records
Security Systems
Health and Safety systems and working practices
HR systems systems and procedures
Soft Services equipment knowledge (Switchboard, Helpdesk for example)
Computer Aided Facilities Management system (CAFM).
Automated Guided Vehicles system

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.