Our call centre clients are focused on balancing the need to offer multi-channelled communication, whilst ensuring the consistency of successful customer interaction.
We have successfully developed a bespoke flexible onsite resourcing model for clients where numbers wouldn't normally warrant a dedicated onsite presence.
In 2014 Randstad Inhouse Services were approached by Hospira a global Pharmaceutical and Medical Devices company who needed to relocate their offices due to a shortage of skills in their current area. It was having a detrimental effect on their business growth. The client was working with a number of generalist and specialised recruitment agencies, however there was a lack of standardised recruitment processes, no consistency in the quality of candidates and very little cost control.
