administrator.

Job Type: Contract

Salary: £12.90 p.h

Location: Birmingham

Working hours: 37 hours/week

Key Responsibilities

• Student Communication & Enquiry Handling:
• Respond promptly and professionally to enquiries via phone, email, and WhatsApp.
• Send and manage WhatsApp communications via web browser.
• Provide clear, friendly, and supportive guidance to students navigating the enrollment process.

On-Campus Enrollment Support:

• Assist with daily enrollment activities across both campuses.
• Check in students, direct them appropriately, and maintain efficient flow through the enrollment area.
• Print and issue student ID cards.
• Prepare the enrollment environment, including equipment and materials.

Administration & Data Accuracy:

• Maintain accurate student records.
• Support on boarding, compliance, and documentation processes.
• Adhere to data protection and confidentiality requirements.

Teamwork & Cross-Campus Collaboration:

• Work closely with colleagues to deliver high-quality enrollment services
• Share updates and insights to support continuous improvement.

Person Specification

Essential:

• Strong IT skills and confidence using digital systems.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively.
• Comfortable working on-site every day from January.

Desirable:

• Previous customer service, administrative, or student-facing experience.
• Ability to manage high enquiry volumes under pressure.
• Strong organizational skills and attention to detail.
• Friendly, approachable, and proactive attitude.

What This Role Offers

• A central role in a key student lifecycle activity.
• Experience within a supportive university environment.
• Skill development in communication, administration, and student services.
• A stable temporary contract through November 2026.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.