Are you an organized and customer-focused Administrator with experience in property or social housing? We have a fantastic permanent, full-time opportunity for you to join our growing team in Stratford!
We are a well-established service provider, committed to delivering exceptional quality in strategic building repairs, planned maintenance, and improvements across various property sectors. We partner with some of the largest building owners, landlords, and facility managers in the UK. Join us and be part of a company that values quality and continuous growth.
What We Offer:
- Competitive Salary: Up to £28,000 per annum.
- Office-Based Role: Work Monday to Friday, 8 AM - 5 PM, at our Stratford office (no hybrid option).
- Generous Leave: Annual holiday allowance, increasing with service up to 5 additional days.
- Long Service Awards: Recognising your dedication and continuous service.
- Employee Perks Program: Enjoy a range of benefits from free coffees and cinema tickets to trips away and much more!
- Volunteer Day: A paid day yearly to support a cause you care about.
The Role:
You'll be a key part of our dynamic team in a call center environment, providing essential support to our operational teams. Your mission will be to deliver an exceptional service experience to residents and property managers. We're looking for someone who is proactive, diligent, and always willing to go the extra mile to resolve queries.
Your Responsibilities Will Include:
- Answering inbound calls from residents regarding repair works and effectively resolving their queries.
- Utilizing company systems to accurately process orders for client invoicing.
- Maintaining comprehensive and up-to-date records of all interactions with residents on our system.
- Processing reports from supervisors or trades to determine the necessary actions for repair resolution.
- Resolving minor complaints efficiently at the initial call level.
What You'll Bring:
- Essential Experience: Previous experience in the property or social housing sector.
- Excellent Telephone Manner: Professional, clear, and empathetic communication.
- Customer Service Focus: A genuine commitment to providing outstanding support.
- Strong Communication & Prioritization Skills: Ability to convey information clearly and manage multiple tasks effectively.
- Problem-Solving Abilities: Capability to identify issues and propose effective solutions to meet customer needs.
If this exciting permanent opportunity interests you, we would love to hear from you. What are you waiting for? Apply today!
Please submit your CV and cover letter outlining your suitability for the role to Afreen Begum or call 02045765019.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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