Location: London (1 day per week in office)
Duration: 6 Months
Working Hours: 37.5 per week
Role Overview
We are seeking a high-autonomy Business Analyst to drive the discovery phase of a critical SAP Migration programme. This role is focused on translating complex business needs into actionable requirements while ensuring seamless alignment across Product, Engineering, and Operations.
The ideal candidate is a hands-on practitioner capable of owning the Product Requirements Document (PRD) lifecycle from initial "As-Is" mapping to final "To-Be" sign-off.
Key Responsibilities
Discovery & PRD Ownership: Lead end-to-end documentation including process flows, service blueprints, user stories, and non-functional requirements.
Stakeholder Management: Independently facilitate workshops to clarify scope, manage dependencies, and secure formal sign-off from cross-functional leads.
Value Delivery: Define and track success metrics such as CSAT, handling time, and agent productivity to ensure migration delivers measurable improvements.
Process Engineering: Analyse "As-Is" pain points and design scalable "To-Be" workflows for Order and Agent journeys.
Delivery Support: Partner with Engineering during the build phase and support UAT and operational readiness.
Skills & Experience
Must-Have:
Proven track record of end-to-end requirements ownership (PRDs, validation, and sign-off).
Exceptional facilitation skills, with the ability to influence stakeholders and drive decisions in ambiguous environments.
Strong analytical mindset using data to inform process improvements.
Experience in Agile/Hybrid environments.
Nice-to-Have:
Domain expertise in Customer Support, Contact Centres, or Order Management.
Previous experience with SAP migrations or legacy system modernisations.
Proficiency in Jira, Confluence, Miro, and BPMN tools.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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