crm analyst.

Title: CRM Analyst
Salary: £14.49
Location: Maidenhead
Contract: 9 months
Shift Pattern: 09:00Am - 05:00pm

Key Responsibilities

Customer Portal & CRM Operations

• Manage Data Change Requests (DCR) in Salesforce by merging and matching customer registrations with database records.

• Track completed and incomplete registrations while reviewing analytics to understand platform uptake.

• Triage customer issues and support customer service and e-solutions teams.

• Assist with operations such as sample loading, inventory checks, and target list validation.

Salesforce Effectiveness (SFE)

• Track and report on Sales Team performance to support the SFE Manager.

• Lead training for new starters on digital tools, including PowerBI dashboards and healthcare insight platforms.

• Organize quarterly segmentation reports and categorize data to help shape analytics.

• Proactively identify and communicate performance trends to management.

Education & Experience

• Education: A University degree or equivalent desired experience.

• Required Experience: Previous work experience in administrative roles or tasks.

• Desired Experience: Proficiency in Excel/spreadsheets and experience in Customer Service. Experience with CRM platforms is considered a bonus.

Core Competencies

• High attention to detail and the ability to work to strict deadlines.

• Logical thinking with strong problem-solving skills.

• Confidence in analyzing data and using it to "tell a story".

• A "can-do" attitude and effective communication skills in fluent English.

Join us in driving customer engagement and performance excellence!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.