customer service advisor.

About the Role

We are currently recruiting for a Customer Service & Sales Administrator to join a busy and supportive team based in Coleshill. This is a full-time, office-based role offering stable, ongoing temporary work for at least 6-9 months.

This position is ideal for someone who thrives in a fast-paced environment and enjoys delivering excellent customer service while supporting sales and operations functions.

Key Responsibilities

• Responding to customer enquiries via phone, email, and occasionally face-to-face

• Processing sales orders and updating internal systems accurately

• Preparing invoices and credit notes, and handling billing queries

• Taking customer payments (cash and card)

• Maintaining accurate records and supporting daily banking reconciliation

• Supporting sales and operations teams with administrative tasks

• Building and maintaining strong customer relationships

• Updating stock systems and escalating complex queries when required

What We're Looking For

• Previous customer service or administrative experience

• Confident communication skills (phone, email, and face-to-face)

• Strong attention to detail and organisational skills

• Ability to multitask in a fast-paced environment

• Experience with invoicing, billing, or order processing (desirable)

• Confidence handling payments

• Full, clean UK manual driving licence

How to Apply

If this opportunity sounds like the right fit for you, please submit your most up-to-date CV to begin your application.

Your CV will be reviewed by Randstad and the hiring team as part of the selection process and will also be shared directly with the client for review.

We look forward to hearing from you.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.