customer service advisor.

We are seeking a reliable and proactive Customer Service Advisor to join our team. This is a key customer-facing position where you will ensure excellent service delivery through efficient administrative support, customer engagement, and accurate processing of orders and billing.

This opportunity is ideal for someone with strong communication skills and a highly organised, detail-oriented approach who thrives in a fast-paced environment.

• Respond to customer enquiries via phone, email, and occasionally face-to-face
  
  
• Process and manage sales orders, including accurate data entry into internal systems
  
  
• Prepare and issue invoices, proforma invoices, and credit notes in line with company procedures
  
  
• Manage customer account set-up and pricing updates
  
  
• Handle billing queries and provide timely resolutions
  
  
• Take customer payments (cash and card), ensuring secure and accurate processing
  
  
• Maintain accurate transaction records and assist with daily banking reconciliation
  
  
• Monitor customer cylinder usage and update holdings where required
  
  
• Support sales and operations teams with administrative assistance and customer insights
  
  
• Identify opportunities to refer customers to the sales team for additional services
  
  
• Maintain a working knowledge of products and services to support customer needs
  
  
• Build and maintain strong long-term relationships with customers and agents
  
  
• Make proactive outbound calls to selected customers to offer support and resolve queries
  
  
• Support stock control through accurate system updates
  
  
• Escalate complex queries appropriately and ensure full resolution
  
  

• Proven experience in a customer service or administrative role
  
  
• Confident communication skills across phone, email, and face-to-face interactions
  
  
• Strong accuracy, organisation, and attention to detail
  
  
• Ability to multitask and manage workload effectively in a busy environment
  
  
• Experience with invoicing, billing systems, or order processing (highly desirable)
  
  
• Confidence handling payments and using point-of-sale or similar systems
  
  
• Proactive, positive approach to customer service and problem solving
  
  
• Willingness to learn about products, services, and industry standards
  
  
• Full, clean UK manual driving licence (occasional local travel may be required)
  
  

You'll be part of a supportive team focused on delivering excellent customer service and continuous improvement. We are committed to creating an inclusive workplace and welcome applicants from all backgrounds. Diversity drives innovation, and we value the unique contributions of every team member.

If you're organised, customer-focused, and ready for your next opportunity, we'd love to hear from you.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.