An exciting opportunity has arisen for a motivated Customer Support Coordinator to join a leading manufacturing business based in Smethwick.
Working directly alongside the After Sales team and reporting to the After Sales Manager, you will play a central role in coordinating customer servicing, planned maintenance, warranty repairs, and new product installation schedules. This is a dynamic, hands-on administrative role in a growing business.
Key Responsibilities
- Service & Repair Scheduling: Coordinate and schedule customer support activities, including routine servicing, warranty repairs, and installation bookings.
- Parts & Inventory Liaison: Work closely with the internal parts department to ensure all required components and spares are dispatched ahead of scheduled engineer visits.
- Customer Communication: Act as a key point of contact for a diverse client base, offering clear updates and professional service support via phone and email.
- System Administration: Update job records in real-time, process digital job cards upon task completion, and maintain accurate customer service data.
- Cross-Departmental Collaboration: Work collaboratively across After Sales, Parts, and Service operations to maintain high customer satisfaction levels.
What We Are Looking For
- Office & Customer Service Experience: Proven experience within a commercial office or customer service environment, with a strong background in handling complex customer enquiries, resolving complex customer situations and managing end-to-end service coordination (industry-specific product training will be fully provided).
- Strong IT Capabilities: Confident user of digital databases and records. Prior exposure to CRM systems such as Salesforce is advantageous, though not essential.
- Organisation & Workload Management: Excellent coordination skills with the ability to manage competing priorities, track multiple ongoing support jobs, and organise daily tasks independently in a fast-paced environment.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to remain calm under pressure and explain technical details clearly and concisely to customers, suppliers, and internal teams.
- Proactive Mindset: Self-motivated, collaborative, and eager to learn and grow within a supportive business.
Package & Benefits
- Starting Salary: £28,000 per annum
- Holiday Entitlement: 22 days statutory holiday + bank holidays + an additional paid day off for your birthday
- Work-Life Balance: Early finish every Friday at 12:30 PM
- Location: On-site facility based in Smethwick with good transport links
Apply today!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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