Role Overview
Job Title: MO Data Operations Team Leader
Division: Service Operations & Delivery SESL
Reports To: Faults & MO Data Operations Team Manager
Direct Reports: 4
Hours: 39 hours per week
Salary: £30,000 (pro-rata)
Location: Nottingham - They need to work in the office for most days during the first few weeks of training. After training, it is a minimum of 2 days in the office per week and 3 days from home.
About the Company
Our client is a leading international renewable energy business specializing in the development of utility-scale solar power projects. By delivering intelligent and sustainable solutions, they generate clean, reliable electricity for homes and businesses across Europe and beyond. Committed to a green future, they foster a fast-paced, collaborative, and innovative working environment.
Purpose
The MO Data Operations Team Leader is responsible for leading and coordinating a back-office team focused on delivering Industry SLA's, whilst adapting and incorporating all the change projects currently ongoing.
Accountable for delivering against key performance metrics and managing the day to day performance while being a Player / Manager on a small team.
Key analytical skills are required to understand trends and to focus on improvement opportunities.
Effective people management, maintaining high standards of professionalism, customer service, and process adherence.
You will also champion a culture of continuous improvement, supporting the development and capability of your team.
Responsibilities & Accountabilities
- Providing day-to-day line management for the MO Data Operations team, ensuring that outputs align with business objectives, and that any change requirements are managed appropriately
- Responsible for the delivery and reporting of all elements relevant to convey the team performance across all areas and projects
- Using said reporting to manage workstreams in the area to successfully achieve all industry and internal SLAs through appropriate oversight of the resources available to the area
- Analysing, reporting and flagging where future needs changes may arise
- Accountable for leading the team through the changing landscape of the industry processes that are worked
- Assuming ownership of new projects where required
- Ensure ownership of teams various customer query points, including mailbox queries and tickets within the Customer Query portal, ensuring timely responses are provided in accordance with SLA requirements
- Taking ownership of your own skill building, to be able to operate as a functional escalation point for the area, ensuring you are able work tasks yourself as and when required for rapid diagnosis/resolution
- Promoting the growth and development of the team through effective coaching, mentoring, and targeted training to support individual development plans
- Ensure the maintenance and upkeep of processes and documentation within the area of scope
- Participate in regular training/ learning activities to maintain and develop skills and knowledge
- Adhere to all company policies, procedures and working practices
- Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work
- Any other reasonable duties as required
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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